unlocked external door. couldn t get into workout room or pool with card. had to get staff.

the gym was pretty low end.

customer service, housekeeping, parking and location!! outstanding!

well lit, good access to doors for parking

breakfast is a starbucks cafe within the hotel. it s ok but not great.

00 for wifi

very clean, nice rooms for the money. has shuttle to ravinia festival

parking area torn up

room service 20 minutes came in 60 in a brown bag and stone cold -not edible

it's easy to reach, has free parking and is a good hotel if you don't want to stay in the city center and if

simple bag to go breakfast of juice, yogurt, muffin. lots of parking.

breakfast was the same every day, but not bad

breakfast is in brown bags that are handed over to guests in the lobby.

no breakfast

simple bag to go breakfast of juice, yogurt, muffin. lots of parking.

laundry facilities on premises

laundry facilities on site

onsite laundry facilities at a reasonable price

spacious room, great kitchen, very clean, own entry from outside, central air vs an ac unit

very quiet place, spacious room with a kitchen, a huge tv and even a fireplace

the laundry room should be better signposted on the corridors.

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave

hotel has self-service laundry facilities

sunday, i had to do laundry

the pool was nice and cool. the hours were also awesome

laundry room was small and congested

breakfast is amazing.

also the breakfast was better than most of hotel breakfast i

the whole process was very smooth, and they handled a minor problem (one of our kids was playing with the safe

pool is a little small, although there were not many other swimmers

no laundry breakfast is not worth to pay sensor light in the bathroom was not good to turn on

this is the first time i was at a hotel without a microwave or laundry room

s no microwave in the room and no laundry facilities

also a laundry room

and one of them sounded extremely rude on the phone when i rang up to request for hotel shuttle pick-up, apparently

great location for us. very close to kids and grand kids.

parking was hard some times but that's no fault to the hotel

loved their gym work out set up !

mini fridge was in poor operation, kitchenette area needs updating, faucet needs a new aerator

breakfast was bland and it was only for 2 adults and two kids if you stayed 2 nights

the pool was very cold

swimming pool wasn t really big enough to get any exercise

no designated area for pet.

hotel site indicated complementary shuttle to ravinia concerts would be provided and it

rooms spacious. breakfast very nice with a lot of choices. van service to airport included

you can do laundry for free.

the property had complimentary laundry room, gym and pool

the grill and free laundry

breakfasts were very good. nice amenities. clean. nice pool. very nice complimentary laundry.

nice laundry with no charge to use machines

pile of dirty laundry still in the room and no follow through from staff on another issue

it was a good location for our purposes. it was also nice to have laundry facilities on site.

the dryer was broken, so i couldn't do laundry before i left.

i was right across from the laundry area room 339 it was a bit loud.

says they have laundry service and washers but we were told they didn t and washers were broken

it would be nice to have the laundry room on every floor.

washing machine was not working the entire time we were at the hotel and we wanted to do some laundry

laundry units in the third floor, pretty good size

the room was directly above the laundry area which started the dryers at 6am making it impossible to sleep

our room was at the first floor so access to getting to the dining room and out to the parking lot was easy

large dirty laundry basket next to front desk all day

the wifi was slow.

the kitchen very clean, the bed excellent, the bathroom and tub super clean, i liked that they had hand

this was followed by a statement that due to a wifi upgrade people needed to enter the room

parking lot seemed a little small, but it was a busy night..

they have a nice pool here , but it was unable to open because of the covid

inconvenient parking

pool was unable to open , and there was no housekeeping , but it was because of the covid mandates

it is a welcoming place everyone is so nice. lots of parking available. good service.

very comfortable and spacious room. superb pool

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

the front of the hotel is a dead end parking lot

breakfast was little repetitive but still great

the breakfast was very good with a lot of options.

breakfast was great. and staff really nice and friendly.

dirty laundry was left outside my door for over 4 hours after my room was cleaned

i went for a swim but felt the pool area was a bit outdated.

the pool and gym where excellent and used extensively during my stay to unwind after a day in the office

too many parties kids running all over

the pool was little cold and a bit dirty.

laundry room is too small. they dont give you shampoo and bath shower in bathroom.

then i went to do laundry and learned that drier was out of service (there was a sign)

the wifi was sadly really slow

can outside by the pet area was over flowing

wifi was fast, and free

great staff, hot coffee and breakfast, laundry, great location.

manager & the staff were super accomodating and friendy, the laundry facilities (altho you really could probably

great staff, hot coffee and breakfast, laundry facilities and cooking.

great staff, breakfast and hot coffee, laundry, all the comforts of home

breakfast, quiet, location

the surrounding area also didn't feel very safe; our car was involved in a minor accident in the parking lot

they accommodated our request for early check in. free breakfast

the free every day breakfast is good quality good and also a wide variety of food and drinks

need occasional supervision by the pool.

the breakfast could have been kept hotter, other than that it was great.

even after i provided the laundry list of issues endured during our stay

very friendly and helpful staff. free parking. pool.

it was quiet and the staff was very friendly. i like the fact that it is pet friendly.

offered to switch our rooms immediately, but we chose not to, so we wouldn't have to move our kids

great location, easy parking

the golf course balls flying thru the parking lot

location is convenient and next to golf course.

no free breakfast and spa services is close

there was a starbucks, the perfect pool and overall clean environment

were across from the park and the kids loved that

there used to be a guest laundry but it was no longer functional

could not use laundry facilities bc there was no washer and there was a sign on dryer that said do not use,

handy having a guest laundry and front desk selling detergent

loved the guest laundry

towel for shower in a room, i was told you have to wait for 5 hours, as all towels are in a laundry

i liked the layout of the hotel, had laundry and snack machine in one area.

on sight vending and laundry

wifi was not always available

paid wifi

pet friendly and lots 9f green space for walks

at 2 am and with kids in tow, that was pretty disappointing

bar in lobby became a starbucks in morning for coffee drinks and ala carte breakfast menu

occupant left in the shower, ac unit makes a loud clunk sound every time it turns on, wifi signal not very

only thing that i could say that i didn t like was the coffee at the bar area

free parking was great

this hotel does not have a restaurant or room service

really enjoyed the lobby bar this visit.

the kitchen for room service was closed except for breakfast

excellent gym, and nice clean hotel

dirty laundry carts left sitting in the hallways indefinitely

the person from breakfast eva is very kind and help and clean stuff

lots of loud kids on our floor until late. and over crowded pools.

the location and gym.

the free breakfast was delicious

pool was clean, large and quiet

pool and yhe fact that breakfast was included.

the rooms are large with the kitchen with a full size fridge making it a step above others close to it

kids slept on the fold out couch, no complaints

small gym with not much equipment

i loved the pool and hot tub. it was very clean.

business hours of bar and restaurant.

food and bar available

overpriced breakfast, small pool

since the hotel has what seemed to be a full kitchen, i don't know why it could not provide food for a noon or

we were so close to the elevator and laundry and some other things happening on site that we didn't sleep at

if you don't get a room close to all of the on site action (laundry, elevator) it should be a quiet stay

money very good breakfast and very good service during the breakfast, very comfortable rooms, kitchen very well

the hotel location, cleanliness, good variety of foods for breakfast, pool, hot tub, grill.

kitchen in room

it was nice that they had free washers for your laundry

in-room amenities, friendly staff, comfortable pool, free guest laundry

washers and driers were free except for laundry soap and drier sheets

gym and laundry are

free laundry room, pool, gym, breakfast, and some

from the front desk staff to the house keeping, to the kitchen

staff was wonderful and very friendly - the rooms were very clean and comfortable and the breakfasts were

the pool was great too

the breakfast was exceptional

the cleanliness of the hotel, the pool and pool area they even had pool toys for the

convenient and easy, great laundry facility

i didn't feel safe to do laundry in the basement

needs cleaning, the rooms,hallway, laundry room.

price, staff, laundry

the laundry area with amazing snacks to purchase was a plus

laundry

kitchen and free breakfast

they are pet-friendly and we were able to leave our dog in the room if we needed to go out

these rooms offer a small kitchenette for extended stay, would prefer not to have to make a special request to

the basic/complimentary wifi service is sluggish.

guest laundry

pool could have been a little more renovated/clean however it was fine i m just happy there was a

turn off music in gym bc it's distracting

the bar closes a little early!

no room service, no complementary breakfast

staff was great, laundry on-site, pet friendly, in a business complex near shopping & food.

the laundry was priced rather high

love the laundry room

free coffee, tea, & breakfast muffins were available starting at 6am, & their laundry area was clean (accepts

laundry room had vending machines but no laundry soap for

room next to the laundry. very noisy!

when i asked where laundry was, i was told it's only available from 5pm to 8pm

on this occasion i was put in room 102 next to the laundry

the parking and breakfast

cut fruits in breakfast

the covers were ripped, closet door off of the hinge, no laundry bag, shower was dirty and the shower head kept

for our coffee and it s not continental so that sucked the pool was great the gym was a bummer laundry service

adequate parking but filled up in the late evening

pool for kids -roomy room -decent value for 4

gym was clean

we enjoyed the free breakfast array, including hot items

pool was well cared for

thought the breakfast could have been a little better

awesome staff, great breakfast!

i did not like a long haul way. took some time to get to our room with little kids.

amenities include a beautiful indoor pool, outdoor seating areas, and coin laundry

no wifi in our area, blinds were broken and didn t come down all the way.

the pool was also very clean and well kept

my kids say it all “this is a really nice hotel

omelette bar and pool!

poor wifi interference on

they don't have wifi they are laying when you check in

time, he continued yelling and caused a scene loud enough to draw attention of other guest in the parking lot,

almost no wifi porn channel on tv with no notice on that malfunctioning toilet lights, shower

the parking lot

family favorite place is the pool, which didn't disappoint

she was hanging out in the parking lot with friends of hers that would park in a handicap spot

nice hotel , great breakfast , not like other hotels that still play the covid card

great parking spots

gym and pool were good

kids menu only offered chicken tenders or mac and cheese

shuttle driver was amazing

so one of my kids had to sleep on the floor for 3 nights because they were out of double rooms

wifi service did not work, i was told by reception to call tech support

the other hilton on orrington this was a smaller hotel but had much more spacious rooms and the gym was bigger

very outdated bathrooms. no room service.

would love a bar open later

small bathroom, rooms a bit outdated and hard to park around the hotel , gym was nothing special but you could

restaurant or bar in hotel; coffee maker did not work; no door on closet, and work desk overlapped with the

had no room service at new year evening

their website said restaurant in the facility and laundry service, there was none

we reserved a room with two beds and got a room with one full size bed for 2 adults and 4 kids

i wish that there was more information with regards to going to the nex, the navy base, shuttle service, places

also liked that had shuttle to take you to the base and

it s great location for someone who s going to the navy base. free parking free breakfast

laundry located in second floor accessible by payment which is ok but the washing machines and

for example we were unaware that there was laundry facilities in the hotel

free laundry

just the area and the staff the breakfast love the experience

the breakfast offered gluten-free alternatives.

need to install laundry vending machines in your laundry room

they even had laundry facilities upstairs

the breakfast selection. and the laundry machines were broken down.

great location, great front desk service, good access to laundry and vending machines, good elevator service,

in the breakfast dining room area and the a/c untits and microwaves are at the level/height where kids can do

laundry room

i liked that the ice machine was located in the laundry so that guests would not be disturbed by the noise

wifi was decent

wifi connection

location was perfect for my needs. btw the wifi was free not paid by me.

no change for laundry room

stains in the hallway and the room were a little off-putting, and when i needed to use the guest laundry, they

the washer they provide for laundry has stuff growing in the ring and looks like it has never been cleaned,

laundry room was out of order

good location for my needs, free parking, guest laundry,indoor pool and workout room

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

it s nice that they have laundry for guests

and gym was closed

wifi was on the slow side

it was very hard to find there was not good signs getting into the parking lot.

the room, the swimming pool, the workout room and the laundry area

loud gatherings in parking lot

liked gym

pet fee is pretty high

amenities like the gym half worked and the ones that did did not work well

when i finally got to my room there was an old laundry cart in the hall that was sitting next to the door (it

it is like swimming in the laundry room

one of the days i needed to do laundry and asked for change from the front desk and they said they didn t

needs a quarter machine or have laundry that takes debt

got stolen barely 5 minutes of putting in the laundry and the staff said it s a guest without

i booked the non-smoking room however it smelled like smoke

the price and it's pet friendly.

problem was that i asked for a non smoking accommodation and the room was still hazy with smoke, the bedspread

and smoking

had asked for non smoking room

ground floor breakfast was great

the bathroom was small and closing the door was difficult. the pool had debris

kitchen facility in room but no utensils, dishes to go in microwave liked

i was very upset that on memorial day weekend the pool was closed

if the pool was inside and open. but i completely understood because it was a cold outside.

i didn't have a chance to check out many of the additional facilities, but the staff doing laundry while the

had to use the laundry room it smelled like urine in there and the ice machine is in the little

large refrigerator and convenience of guest laundry

breakfast hours

excellent breakfast yogurt ud83dude0b

no laundry room

pool area could have been warmer because when getting out the pool it was chilly

no hot tub in the swimming pool area. everything else was perfect.

pool is huge

a pet friendly hotel who also gives out delicious warm walnut chocolate chip cookies - it's very

it took exactly two loads of laundry to get the scent of mildew out of my clothes

location laundry service printer services

laundry not accept credit or debit cards

enjoyed the breakfast - shuttle service was also great

no room service. covid is long over, management is using it as an excuse to be stingy

the gym was also better than most hotel gyms

the breakfast was good

gym

my partner and kids enjoyed the stay here

could have a few spirits for sale for late travelers to purchase after the bar closes.

elevator to all floors is very convenient as is the provided guest laundry

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

shuttle service is great, and the breakfast was very good

close to ohare airport, clean, and safe. shuttle driver was nice and announced airline gate.

the person on the front desk when we checked in was rude. room service was not provided.

laundry service (the machines) were ridiculous to use

about this stay was amazing, i loved that there was a laundry room available to guest

there's a kitchen!

their all day airport shuttle is a very good facility and reduced much of our travel stress

great spacious room with kitchen

laundry room and gym are good

onsite laundry room

wish they had laundry in the building

the location close to freeway, casino, nice mall, restaurants cool little kiddie area in pool

good location, shuttle bus for airport, good bar and restaurant

easy airport access with free shuttle.

coffee maker in room was broken. pricing on coffee and food at the snack bar was very high.

no hot tub and pool could be a little cleaner...the water was cloudy.

held bags since early check in wasn t available.

staying with myself and two kids and had room for everyone with the king and sofa bed

they had laundry options and also breakfast

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

the access to laundry, vending and a workout room were all great

neat and clean tidy just the coins for laundry can be upgraded to card

even helped me out with some wifi in the lobby after i checked out and needed to use my laptop before my uber

the laundry facility was very nice to have and was well maintained

to have laundry towels and washcloths available instead of have to go to front desk and ask for it

is the worse room in the hotel, why do you put paying customers there when there is some sort of laundry mat

didn t realize that the room was pet friendly

the hotel was very clean, breakfast was fantastic and the overall environment was very pleasant.

coffee and water in the laundry room but didn't and pets weren't aloud but there were people there that had them

laundry facility was nice

laundry room really need to fill up detergents n must clean everyday

can't have more then 2 sets of keys to your room; appliances don't work; doors spray painted & laundry room

unable to get wifi on my devices and the red flag warnings started popping up on them as soon as i started

were staying for 2 weeks and unfortunately the guest laundry was out of action the whole time

laundry amenities on both floors were not working

dryer in laundry was not drying ($1

great location. friendly staff. very clean! starbucks in parking lot.

breakfast is really good, and close to six flags, i will back there again, plus bonus indoor pool,

no laundry facilities on property. no restaurant.

there is no coine laundry

garden / pet walking area is a nice sheltered area for an evening stroll

close to airport, nice rooms, good breakfast and wifi, friendly staff

too many added expenses: high pet dre, daily parking

no laundry

the wifi isn't secure open web.. not safe

for horrible rooms with stiff beds, no room service even though the room phone says there is room service

have liked to have shuttle service to the convention center, but they only have shuttles to the airport

the shuttle service, clean comfort rooms.

the free beer and appetisers, the pool was small but lovely and warm

no shuttle to o'hare.

there were wild bunnies right outside the pool area. 10/10

it was great to have a shuttle to the airport.

the staff the cleanliness the pool the hot tub and super comfy beds

very nice room. full kitchen with everything you need, from silverware to a laundry basket.

i loved the complementary laundry and although i didn t use the gym, there was one

they have free laundry facilities!

free laundry service helped immensely. staff was more than accommodating.

free laundry facilities were an added bonus

laundry facility, beds were hard as a rock, pillows were almost non existent, fridge had cracks and

wifi wasn't very good

liked how they repurposed the old pool area into a pet friendly dog walk

there were no bags for dog poop clean up in the pet area

wifi connection too slow soda and snack machines would only take coins

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

also, they have a laundry where i did my load and it just costed me $4

the shuttle service was very good and easy to use, laundry facilities are free to use

laundry

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

no laundry

our room didn t have a laundry bag.

breakfast was over too early.

rooms, warm and clean swimming pool, friendly staff, great breakfast, comfortable beds, great shower

there was no shower curtain. i was in a room with my 2 kids so by bathroom was very messy.

was not cleaned any day or any fresh linen provided until ask for and had to go get myself from laundry room

floor was dominated by a busy laundry area - i was glad i wasn't in one of the sleeping rooms in that section

squeaky beds. old and dirty laundry room.

you feel you are in a laundry cleaning area

chatting at 5am very loud on the laundry room and hallway like if no one is sleeping

laundry machines. small scale of hotel. breakfast.

and that wasn t available and then they sent us in a room that was right next to the facilities laundry area

they provided free shuttle service to and from graduation

did the pool area the fitness area it was wonderful

amazing breakfast

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

we could do our own laundry, and the staff were friendly

is no restaurant or room service, it's also a bit in the middle of nowhere so i would have preferred to have

the wifi was slow and if you wanted a premium connection you had to pay for it!

my kids said rosemont is nice but joe makes it great

it didn t have a laundry services

my room smelled like weed, and how don t they have guest laundry

had missed a flight and had two families w kids

location, gym

are nice, enjoyed the split between the room and living area, so there was space for the kids

operated laundry

that it had onsite laundry room

there was a vending machine with water/cola and ice and laundry on our floor

when we got there they just seemed like bored high school kids and that explained why they didn’t seem like

ve been to a lot of hotels and everything seemed to go right here and the restaurant and bar was good

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

microwave not very clean. nor the laundry

convient laundry area, gym and

kids loved using the pool and it was a great stop off for an early morning flight out of chicago o

perfect nearby airport hotel with free shuttle not far away from the blueline train for downtown

breakfast was so huge and good

room was spacious and clean. good breakfast. kids liked the pancake maker.

best breakfast buffet. great location. clean.

gym made me a little disappointed

the breakfast was delicious

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

stayed for 2 nights but there was no trash bags or laundry bags available for me to throw my trash which lead

the cleanliness of the bathroom, the proximity with the laundry made the room very noisy.

the only little thing is the hours (9:00 pm is closed ) for the laundry

laundry facility could use a little work

no one came to get it and we did not realize this until the next am, too late to order room service and we did

gym

only issue was that we requested a late check out which was confirmed by the front desk the night before, and

shuttle should be 24 hr, there was no room service or restaurant as advertised, understaffed so staff were

hot breakfast was an extra charge even if breakfast is included in the room price