the laundry facilities were very good and the availability of a fitness centre and a pool was excellent

free laundry and pool and the exercise room, adds to the positive experience

nice laundry with no charge to use machines

you can do laundry for free.

free onsite laundry is a huge bonus

this hotel was a good stop on my road trip due to the free parking

the hotel had a nice heated pool for my kids

only thing that i could say that i didn t like was the coffee at the bar area

location and parking

was alright, i wish there was room service for in house comfort instead of having to go outside to find food

the pool was gross and the staff did not check in on it

breakfast bar was delicious and our young grandsons were most pleased with their breakfast choices

liked the out door scenery and the fact my family had the pool to themselves when we went down there

the breakfast was not included

lack of any kind of complimentary breakfast. even a danish would have been nice

i liked the layout of the hotel, had laundry and snack machine in one area.

on sight vending and laundry

pet friendly and lots 9f green space for walks

staff, great location, great pricing, and pet friendly

asked for late check out and was denied

even after i provided the laundry list of issues endured during our stay

the pool was not working properly. carpet was worn and needed cleaning.

i recommend that anyone taking their pet ask for the 1st floor

there is a pool but we missed the hours it was open

there was no breakfast at this location ... and no restaurant or bar open!

handy having a guest laundry and front desk selling detergent

could not use laundry facilities bc there was no washer and there was a sign on dryer that said do not use,

loved the guest laundry

there used to be a guest laundry but it was no longer functional

free breakfast and wonderful front desk staff. also free laundry machines!!

dirty laundry was left outside my door for over 4 hours after my room was cleaned

the pool was little cold and a bit dirty.

the pool and gym where excellent and used extensively during my stay to unwind after a day in the office

temp in pool area could have been warmer

it was in a closed off space in the basement with some offices and a small fitness center, didn t have any

laundry room is too small. they dont give you shampoo and bath shower in bathroom.

then i went to do laundry and learned that drier was out of service (there was a sign)

it is close to public transportation and also has a parking lot for those with a vehicle

pet friendly. good value. courteous staff. clean accommodations.

the parking lot is clean and well-lighted

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

breakfast was little repetitive but still great

parking was very limited.

we had a second floor room, it was quiet, and clean. the breakfast was nice.

our kids even noticed and commented how extremely nice it was

breakfast was the same every day, but not bad

was dirty, horrible breakfast, parties out in the parking lot until late at night, hookers hung around thr

breakfast was basic and filling

need a little bit more towels when you re staying for two days, and more breakfast

the name changed, but the signage did not. also, breakfast was

clean, great staff, helpful and shuttle to ravinia

great gym facilities and we used it quite a lot

nice lobby, free parking, good location.

frustrated that there was a charge for wifi.

location and ease of finding/parking was great

on this occasion i was put in room 102 next to the laundry

room next to the laundry. very noisy!

when i asked where laundry was, i was told it's only available from 5pm to 8pm

we reserved a non smoking room and ours reeked of smoke

the beds were lumpy and noisy. wifi kept dropping.

poor wifi interference on

time, he continued yelling and caused a scene loud enough to draw attention of other guest in the parking lot,

the parking lot

almost no wifi porn channel on tv with no notice on that malfunctioning toilet lights, shower

they don't have wifi they are laying when you check in

the laundry room should be better signposted on the corridors.

hotel has self-service laundry facilities

sunday, i had to do laundry

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave

laundry room was small and congested

need longer adult time for the pool area. to many kids..

it s hard for adults on vacation to get alone time when we re around everyone s kids

easy parking

needs to be more light on the parking lot at night because it s so dark, and a few vacant buildings are around

onsite laundry facilities at a reasonable price

laundry facilities on site

laundry facilities on premises

my room didn't have a fireplace

everything was clean; - breakfast was fresh and nice; - at night time it is silent, all you can hear it s ac

unlocked external door. couldn t get into workout room or pool with card. had to get staff.

breakfast , library for guests (great book on chicago architecture)

clean and modern facility with a clean pool

awkward to get out of the parking lot sometimes

internet/wifi kept going down in the room

no laundry breakfast is not worth to pay sensor light in the bathroom was not good to turn on

also a laundry room

s no microwave in the room and no laundry facilities

this is the first time i was at a hotel without a microwave or laundry room

awesome gym. big room.

convenient location, immaculate room, helpful staff, perfect breakfast offering

wifi was spotty and slow.

parking spot was rather far from the door. could use more lighting outside.

kids slept on the fold out couch, no complaints

the grab & go breakfast sandwiches were tasty along with the yogurt

we felt so welcomed by the staff who supported students and family of nu coming to move their kids to the campus

breakfast ends at 10:00am ample parking comfortable rooms with a kitchen, couch, closet space and a separate

beautiful service, very clean, delicious breakfast, adequate parking, best overall experience!!

find, good location, staff is great, rooms are very nice, nice breakfast included, plenty of free parking

only downside was intoxicated adults at the poolside letting their kids act inappropriately in the pool

, clean and reasonably priced laundry facilities)

it has a kitchenette and a laundry room

needs cleaning, the rooms,hallway, laundry room.

convenient and easy, great laundry facility

the laundry area with amazing snacks to purchase was a plus

laundry units in the third floor, pretty good size

the room was directly above the laundry area which started the dryers at 6am making it impossible to sleep

washing machine was not working the entire time we were at the hotel and we wanted to do some laundry

it would be nice to have the laundry room on every floor.

too far to walk to restaurants and stores but shuttles were provided.

kids running up and down hallway

pool was well cared for

location location and fact that it was clean and had everything we wanted and an indoor pool

the room is so clean and big for a family. good wifi connection.

how clean it was and the pool

no shuttle driver

the bar is always buzzing after hours and then you can retreat to your room and enjoy the quiet as you

the pool was very pleasant

great location for us. very close to kids and grand kids.

have liked a cheaper breakfast option for my kids

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

it s nice that they have laundry for guests

parking was pretty tight. a lot of people taking advantage of park/sleep fly.

breakfast was wonderful, the bed was a dream

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

guest laundry

the gym and pool were also nice and the lobby was pleasant

could have been better is there could have been lotion in the bathroom there was bar soap shampoo and conditioner

we loved the hotel but wish the bar was open past 10.

it was very clean and the staff were charming. gym was good as well.

the hotel pool was closed at the time of our stay, i wished i was able to take a swim but that's okay

very comfortable and spacious room. superb pool

parking was some distance from the entrance, however, valet parking was available.

i m satisfied with my stay. even without room service the stay was wonderful.

i had to walk quite a bit from parking spot but happy parking was free.

no change for laundry room

the washer they provide for laundry has stuff growing in the ring and looks like it has never been cleaned,

stains in the hallway and the room were a little off-putting, and when i needed to use the guest laundry, they

laundry room was out of order

good location for my needs, free parking, guest laundry,indoor pool and workout room

location laundry service printer services

laundry not accept credit or debit cards

it took exactly two loads of laundry to get the scent of mildew out of my clothes

thought the gym was good and the breakfast was simple but had potential

location, shuttle service, and tiffanys resturant located in the same parking lot as the hotel

breakfast could have had more options

small pool and mediocre breakfast

the gym was also better than most hotel gyms

was perfect including the closeness to the shops and on time shuttle bus with lovely staff especially

nice warm indoor pool, good breakfast and free airport shuttle also included

elevator to all floors is very convenient as is the provided guest laundry

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

shuttle took too long to pick up at airport.

the 24 hour shuttle service to the airport.

i was going to workout but the gym smelled like mildewed towels.

laundry service (the machines) were ridiculous to use

about this stay was amazing, i loved that there was a laundry room available to guest

breakfast, convenient location, big rooms, lots of places to eat around the hotel and transfers to

clean, friendly and helpful staff, prompt airport shuttle, within walking distance to several restaurants

could not get connected to any of the available wifi.

wish they had laundry in the building

laundry room and gym are good

onsite laundry room

my kids shouldn

the shuttle to the hotel to the shuttle back to the airport was a great experience

the access to laundry, vending and a workout room were all great

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

they had laundry options and also breakfast

neat and clean tidy just the coins for laundry can be upgraded to card

wifi can be better

shuttle service from the airport came back to pick me up

stayed here because it said it was close to the casino

next to the casino and airport, what could be better

close to airport and casino. comfortable beds. van to the airport for free

love the set up and that it was just a walk away from the casino

no laundry facilities on property. no restaurant.

there is no coine laundry

no sweets at free breakfast

love the breakfast,location view,indoor pool and how clean it is.

needed more green space for our pet to walk.

when i finally got to my room there was an old laundry cart in the hall that was sitting next to the door (it

needs a quarter machine or have laundry that takes debt

the front desk did not have change for laundry at any time

got stolen barely 5 minutes of putting in the laundry and the staff said it s a guest without

it is like swimming in the laundry room

great staff, hot coffee and breakfast, laundry facilities and cooking.

manager & the staff were super accomodating and friendy, the laundry facilities (altho you really could probably

great staff, breakfast and hot coffee, laundry, all the comforts of home

great staff, hot coffee and breakfast, laundry, great location.

i wish the free breakfast was what i was use to

no laundry

shuttle to airport 24/7 friendly, clean and helpful

there is a casino right across the street with a few restaurants to choose from

the lobby bar closes at 10pm. too early. no pool.

the restaurant was not full service, but the delicious food and full bar made up for it.

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

also, they have a laundry where i did my load and it just costed me $4

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

the shuttle service was very good and easy to use, laundry facilities are free to use

laundry

our room didn t have a laundry bag.

no laundry

policy (kids are allergic to some pet hairs) so it was clean and good selection of breakfast items

is amazing, i missed my flight, and had a really bad trip and i was able to get an early check in

kids sleeping on the sofa didn t get any duvet only blanket :(

facilities laundry room was out order

clean towels housekeeping had no time to do laundry

chatting at 5am very loud on the laundry room and hallway like if no one is sleeping

was not cleaned any day or any fresh linen provided until ask for and had to go get myself from laundry room

laundry area looks like a dark dungeon, no lighting

my room smelled like weed, and how don t they have guest laundry

it didn t have a laundry services

have suites, which is great if you need to have kids sleep in a separate room (we have a travel

after we requested room service on sun, our room's bed was made up but linen was not changed.

i ordered room service for breakfast which was really nice

that it had onsite laundry room

there was a vending machine with water/cola and ice and laundry on our floor

operated laundry

shuttle to ord is very dependable and pleasant

bed and linens, very clean room, good shuttle service to and from airport

we could do our own laundry, and the staff were friendly

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

can t rate the free wifi, as there was a technical problem in the area at the time, and there wasn t any,

the pool was clean and big the kids totally enjoyed it

- the friendly staff, the clean hotel and room, the 24/7 airport shuttle

no shuttle to o'hare.

bar & restaurant closed

one thing that caught me off guard was that the shuttle was running not even each an hour and i had to take uber

now, they ask that reserve pool time for you and your guests

large room size and free parking.

not very many channels to watch for kids but you can sign into netflix with your account information

room service menu was minimal and room service was overpriced

clean, fast and friendly room service

only problem i had was that front desk attendant told us breakfast was complimentary and when i went downstairs

i can say is it will be nice to go back when in hotel bar and restaurants are open but i do understand them

when asked for a spoon at the bar we were told they could only give us plastic

very close to airport and offered very comfortable bed, a bar and restaurant.

room service and restaurant food is awful

like the gym and heated swimming pool

restaurant and bar are way too small for this size hotel and this does not inspire to have breakfast/dinner at

gym was abit lacking, solution was free pass to a gym.

we enjoyed the ample breakfast served in the lobby area every morning.

of inside the pool could have been a little better

location: plenty of free parking

the breakfast was wonderful and the beds were very comfortable!

microwave not very clean. nor the laundry

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

convient laundry area, gym and

breakfast quality was good. and somehow easy to use train. gym was conforable to use.

instead we had to transport kids and luggages to the nearby hyatt to park and ride to airport

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

the shuttle service from the airport is convenient

2018, close to the airport, wifi must be free for all rooms

original server kept forgetting our drink orders and then disappear until we finally went to the bar to put our

the pool area was great kids loved it !

the first floor by the laundry room smelled of mold, the tub was stained, the hot tub was out

the dryer was broken, so i couldn't do laundry before i left.

pile of dirty laundry still in the room and no follow through from staff on another issue

i was right across from the laundry area room 339 it was a bit loud.

it was a good location for our purposes. it was also nice to have laundry facilities on site.

lots of broken items (laundry was completely out of service for days, cracked light switch)

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

breakfast area and selection(s)

nice bar and late night food

there were no room service as short of staff.

large dirty laundry basket next to front desk all day

the parking on-site was free and easy

the kitchen very clean, the bed excellent, the bathroom and tub super clean, i liked that they had hand

very clean rooms and comfortable. staff was super friendly. breakfast was good.

they never explained to us how room service worked when we checked in

laundry basket full of towels still over flowing and all over the floor

the room service

shuttle service, (first come, first serve) every 45 minutes is worrisome, especially if you have an

spacious indoor pool and hot tub/spa

the room had a lovely design and the gym, pool, hot tub, and sauna exceeded our expectations

please also be reminded there is no laundry in the hotel

no laundry .tv service is slow.

no guest laundry room

everything except no laundry for guest ! that s extremely hard when staying a week or more

paid $25 more for this hotel because it was supposed to be a casino hotel

no plastic bag for laundry

laundry in the room that was supposed to clean was dirty n had hair on it we asked for more and was

size room, the laundry was a bonus

size of laundry room and exercise room

table lamp not working * smelly room * torn chairs and couch * smells like pets were there * no laundry bag *

first night didn t get any sleep kids running arnd

the coffee bar was open late to grab water and hot tea (and snacks if needed)

clean, kind, professional and helpful staff, great bar and beautiful interior. loved it!

shuttle to airport. food in restaurant was yummy.

i was a little surprised how expensive the breakfast buffet was.

prompt airport shuttle and reliable internet

and the pool was very nice

shuttle to ord was prompt at 5 minutes after every hour

shuttle service was convenient. bed very comfortable

so were the hallways and the gym(s)

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

the laundry machine didn't function very well.

one staff even did his own laundry while cooking himself a meal in the room by the front desk

couldn't login to the wifi

early check in was possible

it was clean and the pool area was super great for the kids

we thought the pool might have been open

the rooms were very nice and the breakfast

rooms design of hotel good for kids swimming pool hotel restaurant was the best hotel airport shuttle was perfect

things broke in our room like the things to the tissue box broke off aswell as the towel bar but it didn t

free shuttle from the airport

the sticker for the room service was difficult to find

beds comfortable, room service was excellent

free shuttle service from/to chicago o'hare was excellent

our kids always love your freshly-baked signature soft cookies

the wasn t a laundry bag either

if you need to get laundry done - it is a easy uber to schiller

just wish visibility bar was open but i understand covid-19 did quite a number on our world

pet fee was 100 dollars

our stay included a breakfast buffet which was an added bonus for us

shower is amazing, delicious breakfast and got a early check in!

even gym room was well-kept

the side door didn't open with a key card. the gym equipment should be more updated.

room was spacious and clean. good breakfast. kids liked the pancake maker.

my kids found old french fries behind the end table.

the convenience to fashion outlet mall, pool area and laundry facilities. room size was nice.

the laundry room also was outdated

they have a shuttle that will pick you up and take you to the airport.

hotel staff and the shuttle bus drivers displayed a genuine professional and caring disposition

went above and beyond to shuttle us where we needed to go due to mobility issues

hidden costs: parking, breakfast, higher-speed wifi

i couldn't swim in pool and go exercise at all cause of the cornavirus and the dining area was close to

wifi was really poor

pool was nice, the whole property was modern and clean and well-maintained

great desk and bar staff!

the only little thing is the hours (9:00 pm is closed ) for the laundry

laundry facility could use a little work

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

stayed for 2 nights but there was no trash bags or laundry bags available for me to throw my trash which lead

the washers and dryers in the guest laundry room could use some maintenance. they were dirty.

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

free parking and tv with many channels(hbo, espn) where other hotels ask to pay for vod.

the only other thing was that we were there the dsy after a big snow and the parking lot was pretty slippery

bathroom had enough towels for all of us housekeeping kept our beds made & trash cans clean parking was

the room is also quite spacious and parking is free

pool was outstanding to say the least and the location was amazing unfortunately the bar in the pool area was

no free breakfast and spa services is close

was a dance contest that kids were practicing for early in the morning lots of verrrry loud music we've stayed

4 star hotel tht doesn't have fred wifi or breakfast c'mon

room service was easy to call and ordered and food came to room in less than 20

slim provides good customer service, and a pleasant staff member, and the housekeeping and laundry staff were

laundry room door needed a key to enter, unlike the hotel in hoffman estates, which doesn't have a

laundry room and vending machines on premises but there s hours of operation

about the towels the front desk would tell us to go get them but then when we would go to the laundry room the

machine didn't work laundry room was dirty machine we're broken no coffee setup in room or in lounge no continental

good gym. clean room

the indoor pool was a welcome relief for the kids

i liked that there was some food right next door in case the kids were

the door leading from the parking lot to the hallway was supposed to be locked, but never was

pool, starbucks in hotel, easy parking, friendly staff

amenities include a beautiful indoor pool, outdoor seating areas, and coin laundry

awesome staff, clean property, nice pool!

the kitchen sink bar was really low, maybe you are making all rooms wheel chair accessible

the staff were exceptional. the room was very clean. the breakfast exceptional.

breakfast is extraordinary

they were even able to get us clean laundry with their dry cleaning service on christmas eve

it doesn t have a laundry facility to wash clothes

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

at the ashburn restaurant kept trying to seat us for dinner in the loud bar area, while the restaurant was almost

great amenities in the room, excellent shuttle service to o'hare.

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

great location, close to o'hare, expressways & restaurants. great bar on premises.

breakfast no room service and i was having day surgery

only microwave available is at their snack bar area, near the pool

very clean, well located hotel. nice pool, great breakfast and restaurant

the wifi is poor the cable channels is poor the tvs need to be updated

wifi was also much faster than expected

very nice gym

gym, pool, location easy to get around

the pool was not open to enjoy and neither were the computers.

amenities (laundry), needs to be more welcoming

great location, very clean rooms, wifi is perfect. the staff was nice and helpful.

is no wifi included

very secure. clean uncluttered room wifi worked great.

wifi advertised, but is slow and inconsistent

gym is a bit small and clostrophobic (no windows)

the desk is roomy and wifi is decent

very outdated bathrooms. no room service.

beds ; clean & comfortable rooms; very attentive and friendly staff ; great cleaning and room

wifi kept falling

this hotel does not have a restaurant or room service

really enjoyed the lobby bar this visit.

the kitchen for room service was closed except for breakfast

excellent gym, and nice clean hotel

dirty laundry carts left sitting in the hallways indefinitely

the rooms were clean good continental breakfast nice atmosphere for family or if you re going solo can t

poor shower pressure - no whirlpool - it was listed as an amenity - tons of kids (soccer teams) playing ding

like the bed and the sofa and the breakfast selection ud83dudc4c also the gym.

the day that i arrive there was a party there so the pool was not available.

need to install laundry vending machines in your laundry room

great location, great front desk service, good access to laundry and vending machines, good elevator service,

they even had laundry facilities upstairs

the breakfast selection. and the laundry machines were broken down.

little kids are slamming doors @ 5 am

for example we were unaware that there was laundry facilities in the hotel

free laundry

laundry located in second floor accessible by payment which is ok but the washing machines and

nice couch area next to the kitchen area

the room was very clean, the gym well equipped, and the lobby/bar attractive

it was nice that they had free washers for your laundry

free laundry room, pool, gym, breakfast, and some

location, clean spaces, breakfast was good, and greatly appreciated amenities (free laundry for guests), workout

dirty laundry and garbage bags in the hallways

the laundry room was a bit dirty

laundry facility except some contractor picks up and drops back in 24 hours

laundry service said same day, but did not deliver as promised but still charged for service

was no laundry service and this was very inconvenient

i asked if they had dry cleaning/laundry service

the room was clean and the hotel is pet friendly

laundry room is ok

i didnt like the funky smell in the laundry/ vending area

liked the motel, there is a laundry space which can be used using apps, which felt nice

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

laundry facilities on the premises is a great idea.

the room, the swimming pool, the workout room and the laundry area

the balcony was a nice feature, the pool, room was nice and bed was comfortable.

more than one simulator does not work in the gym (and the water in the pool was changed, i think a year ago

the pool was over crowded with kids and appeared like it was the source of their baths

very, very sparse breakfast area (also under construction), no gym and workers everywhere made a comfortable