good location for my needs, free parking, guest laundry,indoor pool and workout room

no change for laundry room

the washer they provide for laundry has stuff growing in the ring and looks like it has never been cleaned,

laundry room was out of order

stains in the hallway and the room were a little off-putting, and when i needed to use the guest laundry, they

one of the days i needed to do laundry and asked for change from the front desk and they said they didn t

the front desk did not have change for laundry at any time

got stolen barely 5 minutes of putting in the laundry and the staff said it s a guest without

when i finally got to my room there was an old laundry cart in the hall that was sitting next to the door (it

it is like swimming in the laundry room

when i asked where laundry was, i was told it's only available from 5pm to 8pm

on this occasion i was put in room 102 next to the laundry

room next to the laundry. very noisy!

i guess the parking situation isn t great because the lot is in the back end and the entrance is all the way

secure and adequate parking

convient laundry area, gym and

microwave not very clean. nor the laundry

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

inside the room everything was clean and there was a mini kitchen without a stove

efficient with room service + house keeping

lots of broken items (laundry was completely out of service for days, cracked light switch)

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

there were no room service as short of staff.

reservation was the lack of hotel shuttle/ transportation to the airport

lied about 'kids eating free at onsite restaurant ' restaurant refused to honor that, front staff was rude and

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

room service had a 6% charge plus a 20% service in addition to the sales tax

original server kept forgetting our drink orders and then disappear until we finally went to the bar to put our

bed was very clean, and i was happy there were both a gym and a pool

pool

laundry basket full of towels still over flowing and all over the floor

the room had a lovely design and the gym, pool, hot tub, and sauna exceeded our expectations

my grand kids enjoyed the indoor pool

quiet, close to airport and has every 30 minutes shuttle between airport and hotel.

the kids movies that play in the pool area

wish they had laundry in the building

laundry room and gym are good

onsite laundry room

it was close to rivers casino. very clean.

really easy to navigate, it's walking distance from the casino

no laundry

the location was across the street from rivers casino

there is a casino right across the street with a few restaurants to choose from

it was close to the casino and the breakfast buffet

no pool small gym

was great, bed comfortable, pool amazing, 3 minute walk to the casino

staying with myself and two kids and had room for everyone with the king and sofa bed

the moment you cannot get to the pool unless you walk outside barefoot on freezing pavement there's construction

proximity to airport, casino, and restaurants.

comfortable beds. gym was small but adequate. starbucks conveniently on the main floor.

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

we could do our own laundry, and the staff were friendly

breakfast was great and shuttle services to go to the airport

can t rate the free wifi, as there was a technical problem in the area at the time, and there wasn t any,

breakfast , they always clean the room, friendly staff

although there wasn't a full restaurant, there was a small area with tables adjacent to the bar with a limited

clean, fast and friendly room service

room, had everything i needed, good breakfast, helpful staff, convenient for short stays when you need to be

gym

no breakfast provided

great for kids though

no room service

handled the concerns with the kids running down the hall and slamming doors immediately

the hot tub ! pool for the kids .

also, i never received room service or towels

laundry not accept credit or debit cards

it took exactly two loads of laundry to get the scent of mildew out of my clothes

location laundry service printer services

breakfast was ok, location was perfect for a layover shuttle service was appreciated

should have a whatsapp or wifi option to secure or request shuttle

room service for food would have been nice

clean, kind, professional and helpful staff, great bar and beautiful interior. loved it!

i requested a late check out but, after seeing how dirty the room was, i left early

airport shuttle service was very efficient

cleanliness and service. breakfast buffet was excellent!

and the pool was very nice

easy access to airport. good connection with terminal. prompt room service. easy check in.

have to pay for my dog to stay at room attendance policy has to be change my dog is my kid and kids stay free

the pool was closed until further notice for maintenance but that s not a big deal

also, shuttle driver didn't show at all for the first appt

the price of drinks/food. the difficulty of finding the pool and gym.

and proximity to rosemont outlet mall as well as reinstatement of morning breakfasts and airport shuttle services

need larger pool w hot tub; broken handle on dresser

decent restaurant, great location, relaxed covid restrictions, early check in

no room service

the bar in the hotel

easy to get to and from airport on the free shuttle

convenient shuttle and uber isn't expensive either

our kids always love your freshly-baked signature soft cookies

the sticker for the room service was difficult to find

if you need to get laundry done - it is a easy uber to schiller

the wasn t a laundry bag either

super pet friendly

bed was very comfortable, the room service was warm and fast, it's super close to rosemont theater

their shuttle from ord was challenging

the laundry area with amazing snacks to purchase was a plus

great laundry facilities, very useful to have

it has a kitchenette and a laundry room

plus laundry facility is real bonus

needs cleaning, the rooms,hallway, laundry room.

free parking

the pool was fun for the kids

ask for the staff not to enter my room and they stilk try to come in one day they stress my pet a lot the good

breakfast

breakfast, big family suite of two rooms, big beds, room amenities were great (kitchen), friendly

guest laundry

we loved that the pool was indoor and outdoor.

my grandson had so much fun in the pool

i ordered room service and the food was not worth the price they charged.

the location is great. the hotel staff are wonderful. the bar is also great.

they were even able to get us clean laundry with their dry cleaning service on christmas eve

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

it doesn t have a laundry facility to wash clothes

hotel near the airport with shuttle and nice fitness center

beautiful and spacious room and gym was fresh with plenty of equipment

the laundry room also was outdated

the convenience to fashion outlet mall, pool area and laundry facilities. room size was nice.

husband was not allowed to bring me up a drink from the bar while i stayed in the room with our kids

george at the bar was everything exceptional i loved it looking forward to staying

lack of vegetables and fruits at breakfast

that it had onsite laundry room

there was a vending machine with water/cola and ice and laundry on our floor

operated laundry

i have 2 kids we got 1 room with 2 bedroom, airport shuttle bus for free.

pet fees: last year i had the pleasure to stay in one of sonesta's hotels in los angeles

my room smelled like weed, and how don t they have guest laundry

it didn t have a laundry services

also being a marriot member it has perks with late check out

i was overcharged, parking stucked, and the overnight clerk confirmed that we were scheduled for late check

our room service included gratuity, however when asked to sign receipt, we felt obligated to add

nice little gym and indoor pool

had to leave too early to try breakfast

breakfast could have had more options

nice little gym and indoor pool

pool not heated

no laundry facilities on property. no restaurant.

there is no coine laundry

free shuttle to airport, use of gym, excellent wifi, huge room

beautiful and so clean, the staff very friendly and helpful, convenient parking, and great shuttle (and driver

i did not check the gym or pool though

our room didn t have a laundry bag.

no laundry

breakfast was over too early.

rooms, warm and clean swimming pool, friendly staff, great breakfast, comfortable beds, great shower

i then called the front desk and they said no so i had to drag my kids out of bed with only fifteen minutes

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

laundry

the shuttle service was very good and easy to use, laundry facilities are free to use

also, they have a laundry where i did my load and it just costed me $4

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

my kid just loved going to the indoor pool every evening

good choices at breakfast. very clean. great setup for traveling with kids.

staff, quiet room, nice bed, everything worked in the room and kitchen, exercise facility was good enough

pet friendly: i stayed there with my little dog and it was extremely pet friendly

friendly helpful staff. clean. location was ideal for our purposes. kitchen was well equipe.

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

elevator to all floors is very convenient as is the provided guest laundry

free shuttle to o hare airport, nice bar and breakfast.

the 24 hour shuttle service to the airport.

shuttle took too long to pick up at airport.

laundry area looks like a dark dungeon, no lighting

facilities laundry room was out order

clean towels housekeeping had no time to do laundry

like someone was doing laundry

floor was dominated by a busy laundry area - i was glad i wasn't in one of the sleeping rooms in that section

laundry service (the machines) were ridiculous to use

about this stay was amazing, i loved that there was a laundry room available to guest

very close to good options for eating, very spacious and clean room, very friendly staff, nice breakfast

their all day airport shuttle is a very good facility and reduced much of our travel stress

cleaning is topnotch they pay attention to every details in the room despite the fact that kids will always

laundry room is ok

liked the motel, there is a laundry space which can be used using apps, which felt nice

laundry facilities on the premises is a great idea.

facility provides: - communal microwave - communal laundry machines - ice (homeless man as an attendant)

no microwave, no laundry, people trying to open your door

the access to laundry, vending and a workout room were all great

they had laundry options and also breakfast

neat and clean tidy just the coins for laundry can be upgraded to card

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

parking was very full this trip. but manageable

it s nice that they have laundry for guests

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

breakfast offerings were nice, parking was free and available, room was nice and as expected

room service was the best

wifi was on the slow side

no change for the laundry room.

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

it have facilities like gym, laundry room, restaurant, staffed

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

have liked to have seen a secured wifi network for doing business

time, he continued yelling and caused a scene loud enough to draw attention of other guest in the parking lot,

they don't have wifi they are laying when you check in

the parking lot

almost no wifi porn channel on tv with no notice on that malfunctioning toilet lights, shower

poor wifi interference on

spacious area. comfortable beds. lots of free parking space.

parking. checkin.atrium

a hot tub, bar needs a dancing area, make sure your soaps are refilled, better coffee and tea

buffet breakfast also available at the time of our stay, $15 for adults, $12 for kids

the hotel the staff was friendly and the room was big enough for me , my husband and my three kids

website stated laundry services-none available

we wanted a hotel with a pool for the kids to go swimming

asked for and received late check out

room service: one staff member made it seem like the gratuity was not included, when i openly asked

there is no room service or breakfast included with the room.

was no laundry service and this was very inconvenient

laundry service said same day, but did not deliver as promised but still charged for service

laundry facility except some contractor picks up and drops back in 24 hours

i asked if they had dry cleaning/laundry service

pet and small kid friendly. staff was very friendly and supportive.

all amenities to be able to workout, do laundry & cook basic meals (no oven) but have appliances to be able to

were still ironing out the kinks for the app needed for the laundry room, but i'm sure it will improve

good gym and laundry

rates, free laundry, full kitchen, large desk, comfortable rooms & beds, great

the beds are so comfortable laundry is free

on sight vending and laundry

i liked the layout of the hotel, had laundry and snack machine in one area.

wifi was not always available

ants in room, door to room was hard to close parking was poor

location was good and free parking is available. there is also washing machine in the hotel.

and quiet, laundry machines easy to access and functionally good

it has laundry

also, laundry on the floor

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

different from ad, gym is 1 equipment, breakfast is instant coffee and cereal, linen is

could not use laundry facilities bc there was no washer and there was a sign on dryer that said do not use,

there used to be a guest laundry but it was no longer functional

handy having a guest laundry and front desk selling detergent

towel for shower in a room, i was told you have to wait for 5 hours, as all towels are in a laundry

free breakfast and wonderful front desk staff. also free laundry machines!!

laundry out of order

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

cons were all about facilities that were not available, namely the hot tub and laundry

laundry broken, no bath tub

th a nkful for the laundry room

even after i provided the laundry list of issues endured during our stay

there is plenty of free parking

rooms on the first floor lack of sun light. cold pool. tiny fitness room

offered to switch our rooms immediately, but we chose not to, so we wouldn't have to move our kids

the pool was not working properly. carpet was worn and needed cleaning.

rooms were next to the laundry room

crowded parking, self serve laundry not working,

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

shuttle took a while. gym needed a tad more equipment. free weights woulda been helpful.

room service was reasonably priced

free onsite laundry is a huge bonus

convenient, friendly staff, laundry facilities, gym, pool.

the property had complimentary laundry room, gym and pool

breakfasts were very good. nice amenities. clean. nice pool. very nice complimentary laundry.

free laundry and pool and the exercise room, adds to the positive experience

small gym facility

breakfast was fine

pool and gym were very nice.

the hotel has a restaurant on the main floor and it would have been nice to see a menu and if room service was

swimming pool wasn t really big enough to get any exercise

need to install laundry vending machines in your laundry room

great location, great front desk service, good access to laundry and vending machines, good elevator service,

the breakfast selection. and the laundry machines were broken down.

they even had laundry facilities upstairs

you offered breakfast for additional $15, but was room service only, and very limited menu

shuttle driver was amazing

very clean, front desk staff knowledgeable always happy to help, pool and gym very good

wifi was really poor

really appreciated the hotel shuttle service

wifi service did not work, i was told by reception to call tech support

for example we were unaware that there was laundry facilities in the hotel

free laundry

laundry located in second floor accessible by payment which is ok but the washing machines and

light over the kitchen table or bar did not work

simple but good breakfast

bell captain and staff were very helpful. room service was tasty. housekeeping was good

didn't have breakfast

the gym is good

decent gym, good location

the room service staff should be available before 9:00 am

size room, the laundry was a bonus

size of laundry room and exercise room

they have a coin laundry we found great after road

table lamp not working * smelly room * torn chairs and couch * smells like pets were there * no laundry bag *

no plastic bag for laundry

no laundry .tv service is slow.

everything except no laundry for guest ! that s extremely hard when staying a week or more

no guest laundry room

please also be reminded there is no laundry in the hotel

strong wifi

the free beer and appetisers, the pool was small but lovely and warm

the staff the cleanliness the pool the hot tub and super comfy beds

the staff were very accommodating. my 2 year old loved the pool.

liked the hotel room it was nice the king size bed was great i liked the pool and the hot tub the customer

lines and towels, comfortable bed, quality wifi signal; frig in room; coffee making in room; good bath

dirty laundry was left outside my door for over 4 hours after my room was cleaned

sports bar was underwhelming

gym is fine business room is good , you can take printouts of you want shuttle service for near

the pool and room were nice,also the bed was a dream

the pool was little cold and a bit dirty.

close to the airport. great value. clean. nice stuff. laundry on site.

even has laundry room for guest use

close to bus station and other commodities such as laundry washing, diners etc

wifi not great. kept dropping and slow

wifi is bad.

then i went to do laundry and learned that drier was out of service (there was a sign)

laundry room is too small. they dont give you shampoo and bath shower in bathroom.

i only had problems with the wifi, but ahiman, one of the hotel staff, helped me a lot with this

pet friendly. good value. courteous staff. clean accommodations.

dog friendly and no pet fees.

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

inviting lots of parking

breakfast was little repetitive but still great

the staff was very pleasant and you couldn't ask for a better breakfast

parking

one staff even did his own laundry while cooking himself a meal in the room by the front desk

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

the laundry machine didn't function very well.

couldn't login to the wifi

web page advertised a gym and a complimentary breakfast

breakfast was simple, our kids like waffle machine

our favorite feature was the pool

kids running up and down hallway

love this hotel, our room was huge, great breakfast, amazing location, love the underground parking

me and my kids like the room and the pool

got bed bugs from the room i stayed in and had to spend the next evening doing all my laundry in a towel so i

laundry was stolen out of the public laundry room and we have yet to get the camera tapes of who

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

there is laundry room for the guests

laundry and all my clothes including my work clothes for that evening were stolen from laundry and

room rate than i was charged; window was left open when i arrived mosquitoes in room; unsecured wifi; free

, a tiny round bar of soap and that was it

wifi was on and off

wifi accessibility could be improved.

wifi wasn t great

clean, great staff, helpful and shuttle to ravinia

would of liked a room service food option or a ala carte breakfast option

room service cleanliness

really appreciated the shuttle to the ravinia pavilion

shuttle , staff

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

love the old charm, the fantastic location, and parking lot for our car

in-house italian restaurant and also a popular bar & grill

plus parking and two restaurants on site

attached bar was also good with a good menu

there is no guest laundry but the coach light coin laundromat is 10 minute walk on broadway

location next to the l was great with kids.

service, clean room, room service options, close enough walk to beat kitchen for a concert - about 30

the wifi would go in and out and the ac unit did not work and the windows did not open so the room was

wifi was very poor

entire staff from the laundry folks to the folk desk folks were all amazing and helpful

wifi a bit spotty but can t complain

the value for the room was very reasonable, there were several amenities available, and the wifi signal was

optional daily room service (love that

also, the wifi was so slow, i just used

down to the front desk and the guy told me he told the attendant that it would be 2 adults and 2 kids well then

couldn't use the wifi

facility and location was the best part of the trip, and parking was free

gym, pool, location easy to get around

the food we ate in the bar was very good and priced well.

i could also hear that i believe the laundry machines running

breakfast was good! love sitting out in your courtyard!

also we booked the room for a double room with tub and kitchen but we got a different room and they said because

a cost of almost $800 a night, the breakfast was an embarrassment

the kitchenette needs some more cutlery and dishes