our favorite feature was the pool

husband, kids and i stay at this hotel this past weekend and realized that we left something at the hotel

awesome staff, great breakfast!

thought the breakfast could have been a little better

kids running up and down hallway

since it was being renovated, the pool was closed. but we knew that prior to booking

bar & restaurant closed

it was great to have a shuttle to the airport.

one thing that caught me off guard was that the shuttle was running not even each an hour and i had to take uber

the free beer and appetisers, the pool was small but lovely and warm

shower is amazing, delicious breakfast and got a early check in!

best breakfast buffet. great location. clean.

the worst wifi connection of all holiday inn. i had to input pass in every thirty min

room was spacious and clean. good breakfast. kids liked the pancake maker.

service from the person that booked us in was excellent as was was the breakfast

stayed for 2 nights but there was no trash bags or laundry bags available for me to throw my trash which lead

we were near the laundry room which we had to close the door since it was so dirty

the cleanliness of the bathroom, the proximity with the laundry made the room very noisy.

laundry facility could use a little work

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

the parking lot

poor wifi interference on

they don't have wifi they are laying when you check in

time, he continued yelling and caused a scene loud enough to draw attention of other guest in the parking lot,

almost no wifi porn channel on tv with no notice on that malfunctioning toilet lights, shower

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

breakfast, (important for us) free wifi, (also important, to stay in touch with our grandchildren) clean, quiet

great deal on long term parking as well

quick working staff by the entrance desk, the very nice and kind, hard working kitchen lady, who was running

called for room service never got a response

laundry room and vending machines on premises but there s hours of operation

the cleaning team was extremely rude when we asked for an extra towel and some laundry detergent

machine didn't work laundry room was dirty machine we're broken no coffee setup in room or in lounge no continental

about the towels the front desk would tell us to go get them but then when we would go to the laundry room the

laundry room door needed a key to enter, unlike the hotel in hoffman estates, which doesn't have a

hotel was clean, we had free internet and free parking

swimming pool, balcony

it advertised a bar and restaurant, but there was no liquor license, so no bar. the

should have been warned that there would be a charge for parking

comfortable beds, japanese food court within walking distance , friendly staff, adequate gym

allowed pets, the room was clean and open and very comfy for my family with two kids and a small dog

clean, decent breakfast, free parking

the restaurant / bar in the hotel had great food, reasonably priced

a lot of free parking space.

rooms - excellent room service

the laundry machine didn't function very well.

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

one staff even did his own laundry while cooking himself a meal in the room by the front desk

wifi wasn t working unless you stood in the hallway but as soon as you enter the room no signal

wifi did not work

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

it's fine but if you have little kids, it's a trek

bed is really comfortable. parking is easy.

great location, close to o'hare, expressways & restaurants. great bar on premises.

ice buckets, non-responsive, housekeeping, restaurant, not open during the day, and with no room service it

amenities (laundry), needs to be more welcoming

wifi advertised, but is slow and inconsistent

also the wifi needs to be updated

the wifi service is the worst i have ever seen anywhere, you can't connect hdmi to the tv or use it as

free wifi was unreliable while conducting business from rooms.

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

it s nice that they have laundry for guests

it was very hard to find there was not good signs getting into the parking lot.

breakfast was the best i've ever had at a best western

it was conventional to the casino.

everything except no laundry for guest ! that s extremely hard when staying a week or more

please also be reminded there is no laundry in the hotel

no laundry .tv service is slow.

no guest laundry room

restaurant and bar nice

size room, the laundry was a bonus

table lamp not working * smelly room * torn chairs and couch * smells like pets were there * no laundry bag *

size of laundry room and exercise room

they have a coin laundry we found great after road

no plastic bag for laundry

the access to laundry, vending and a workout room were all great

they had laundry options and also breakfast

neat and clean tidy just the coins for laundry can be upgraded to card

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

snow from the storm wasn't cleared in the parking area

elevator to all floors is very convenient as is the provided guest laundry

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

free shuttle to and from airport. large room.

shuttle took too long to pick up at airport.

we returned from the concert, the lobby bar was closed

nice little gym and pool

free shuttle runs every half an hour (during the day)

the check-in process took longer than expected. the shuttle was not very comfortable.

location and shuttle were perfect for ravinia

could have a few spirits for sale for late travelers to purchase after the bar closes.

laundry service (the machines) were ridiculous to use

about this stay was amazing, i loved that there was a laundry room available to guest

pool, large room

cleaning is topnotch they pay attention to every details in the room despite the fact that kids will always

who is disabled had surgery, but it was not the same, we got a double bed and a pull out couch, kids were not

towel for shower in a room, i was told you have to wait for 5 hours, as all towels are in a laundry

could not use laundry facilities bc there was no washer and there was a sign on dryer that said do not use,

there used to be a guest laundry but it was no longer functional

free breakfast and wonderful front desk staff. also free laundry machines!!

loved the guest laundry

i liked the layout of the hotel, had laundry and snack machine in one area.

on sight vending and laundry

asked for late check out and was denied

i had to download a remote on my phone and the wifi was

boomboxes blasting in the hallways, people carrying on loudly in the parking lot at 2 am, etc

even after i provided the laundry list of issues endured during our stay

easy parking and easy access to our room

rooms on the first floor lack of sun light. cold pool. tiny fitness room

i recommend that anyone taking their pet ask for the 1st floor

great location, easy parking

the pool wasn't very clean (floating hair, debris)

with a pool and workout room, restraunt as well this is perfect for longer family trips

the kids were able to enjoy themselves instead of being trapped in a room

occupant left in the shower, ac unit makes a loud clunk sound every time it turns on, wifi signal not very

food was not great and no room service. would have liked more vending options.

dirty laundry was left outside my door for over 4 hours after my room was cleaned

the pool and gym where excellent and used extensively during my stay to unwind after a day in the office

it was in a closed off space in the basement with some offices and a small fitness center, didn t have any

i don t believe there was breakfast unfortunately.. room service was unavailable as well.

the restaurant and facilities were excellent. nice indoor pool and jacuzzi.

then i went to do laundry and learned that drier was out of service (there was a sign)

laundry room is too small. they dont give you shampoo and bath shower in bathroom.

bed was great! room was clean! free parking! perfect for visiting chicago!

location and truck parking

is a little sketchy with tweakers constantly hanging out in the parking lot and possibly living at motel 6 but

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

clean, quiet, good location, plenty of parking.

the breakfast was very good with a lot of options.

property was clean, breakfast was great, staff was friendly!!

parking was very limited.

bar does not open until 5 & check in at 3

the room was a decent price and there was ample parking around the sides and back of the property

just the parking spots are to tight

parking spots around the front of the building seemed to be a bit narrow to the point where

location, private parking, exterior, interior.

location abandoned buildings and weird people hanging in the parking lot rooms were dirty and had hair on the

people drinking in parking lot all night.

elliptecal and treadmill in the gym room was dated and the heart rate monitor sensor was not working on either

staff are very friendly and meet the customer wants. breakfast is excellent

breakfast better than other hi express stayed at

there is no coine laundry

no laundry facilities on property. no restaurant.

also the food and drinks at the hotel bar were awesome along with the bartender

good breakfast and coffee

free shuttle to airport, use of gym, excellent wifi, huge room

laundry not accept credit or debit cards

it took exactly two loads of laundry to get the scent of mildew out of my clothes

location laundry service printer services

the quiet room location, and the breakfast.

rooms are clean, a/c did its job, free wifi, and beds & pillows were good

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

the shuttle service was very good and easy to use, laundry facilities are free to use

laundry

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

also, they have a laundry where i did my load and it just costed me $4

like someone was doing laundry

you feel you are in a laundry cleaning area

was not cleaned any day or any fresh linen provided until ask for and had to go get myself from laundry room

the musty smell others complain about is just the laundry facility in the hotel

laundry area looks like a dark dungeon, no lighting

no laundry

our room didn t have a laundry bag.

the pool and the gym are good and pretty new. room was ok. lobby was clean.

the beds where comfortable. the kids enjoyed the pool

kids running around

it didn t have a laundry services

my room smelled like weed, and how don t they have guest laundry

wi-fi hard to access room service never picked up

great service, great rooms, great gym

and lobby was very beautiful design and i liked it ud83dudc4dud83cudffc i also enjoyed the gym and it was clean

operated laundry

there was a vending machine with water/cola and ice and laundry on our floor

that it had onsite laundry room

other than those two petty things it was a very nice stay

shuttle to ord is very dependable and pleasant

to pick up my laundry room whilst large was a little tired room key stopped working twice during

my room smelled like wet laundry

parking, check-in and wifi access were a breeze

the room service ( food) was good but i guess it was competitively priced.

could also use a complete room service food menu in room

under construction, no breakfast pool or laundry facilities

room needs to be cleaner, some fly bugs in bathroom, needs pest control, laundry making too much noise

the room was also near the laundry with very high humidity

there is no guest laundry

view every morning i need to see that dirty view, and biggest draw back hotel doesn't have a laundry

tal stranger), we pushed 1 and all three of us were lost for a minute, faced with a pool and fitness room

no pen or paper or wifi or microwave to heat up food

every night the pool was crowded with little kids and my girlfriend and i had no way to relax

every night the pool was crowded with little kids and my girlfriend and i had no way to relax

was a bit sad that room service wasn't available but the food itself was great down at the bar.

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

not pet friendly

parking and wifi were included

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

internet even being the 2nd room from the front desk and the parking lot is shared by an ihop this make morning

do to the covid 19 there was no complimentary breakfast offered.

in to the parking lot was a little confusing at night

wish they had laundry in the building

laundry room and gym are good

onsite laundry room

able to walk to casino and some very good restaurants

enjoyed the pool and food and loved being in a pleasant an exceptionally, clean hotel

i wish the kitchenette area had more silverware but that isn t a big concern

the sofa bed needs to be changed bad mattress, lighting in the kitchen was dim

it's in great location, clean , comfortable, with full kitchen.

and a nice hot breakfast too

had 2 dogs who loved the pet comfort area to stretch their legs and do their business

shuttle service from the airport came back to pick me up

bad smell in the gym

clean; excellent for family with kids where the whole family can enjoy in the clean swimming pool and whirlpool

close to airport and casino. comfortable beds. van to the airport for free

comfortable room, proximity to airport, excellent shuttle service and free breakfast plan.

specific request for a quiet room, the front desk sadistically assigned us the room next to the laundry downstairs

dirty laundry room with clothes scattered all over

a group of them talking loudly in the hallway, if you want to sleep in you can forget about it, laundry room

good free breakfast and the pool seems a hit with kids

the parking was close to the door.

the kids loved the pool and hot tub

had a room full of loud bouncing off the walls kids next door (middle school age) that kept me awake

you have a competition of kids make sure they know they can't be running in the hallways at midnight or slamming

love the salt water pool!

you have a competition of kids make sure they know they can't be running in the hallways at midnight or slamming

my room was by the laundry room and i could hear it all evening.

i liked the pool, the gym, the very helpful staff

pool key. keep them is 30$ additional no one said anything

no hot tub, but even without we enjoyed the pool and how warm it was.

than obnoxious guests on the floor above us with their kids screaming off the balcony at everyone that went by

the fitness room was perfect!

absolutely no parking spaces available for paying guests.

the bus shuttle from the airport did not arrive at the reported time

setup i bet it s really great in the summer with that courtyard and pool right by it i ll be back for my

had to pay for high speed internet(logging onto wifi) which was so slow i couldn t even use it

also, we wanted to use the on-site laundry, but the washer was not working

we also appreciate having the laundry facilities

pool could have been a bit larger (for more judgemental 14-year-old son)

it was easy to get to with plenty of close parking.

the staff were amazing!!!! super great to my kids and overall extremely accommodating.

the laundry facility and the non working hot tub

nice room and great happy hour and free breakfast

the pool area was freezing

we loved the pool!

clean hotel and breakfast was great

laundry on site, restaurants in area that deliver, parking close to rooms, pet friendly and even

they had laundry.

broken& heat not on when i entered room also when i used laundry same box of empty pizza was on a non working

had a microwave in the first floor and a laundry area

units, discounts available, family rooms, wifi for a fee, outdoor pool with handicap chair lift, laundry and

was no laundry service and this was very inconvenient

i asked if they had dry cleaning/laundry service

laundry facility except some contractor picks up and drops back in 24 hours

laundry service said same day, but did not deliver as promised but still charged for service

location was the attractive quality at the outset and the facility was easy to reach at 1am with kids - just

no laundry

free wifi is standard across the rest of the world

the restaurant and bar was closed.

the shuttle service, clean comfort rooms.

wish the bar was open earlier. 5pm is a bit late

like a musty smell, they put me next to the laundry room where there was noise all the time

in the morning (i am not a morning person) you might want to note they did not appear to offer room service or

it had a small pool and no jacuzzi

as a single mom who was traveling with my nine year old, if the drunk men fighting in the parking lot was not

there was not enough disabled parking.

having access to laundry is good too

there is coin laundry on site

room spacious room good breakfast laundry area clean and all machines working friendly

laundry was cheapest i have ever seen

laundry service

laundry on site was very convenient

the appointment was needed for a pool or gym use

liked the breakfast, it was good

highly recommended. clean, good breakfast

they gave us a late check out then didn’t communicate that to desk staff, who then rudely called the room

hotel was behind on laundry and there were no bottom sheet on bed and missing wash cloths

breakfast is terrible, no dishes, expensive laundry, expensive stay

it does not have an exercise/weight room and laundry is very costly.

has laundry

breakfast is nothing, laundry expensive, no assistance with room, room not that clean, dirty towels given when

the only ice machine was located on a lower floor in a laundry room

clean rooms, convenient laundry facility, nice friendly staff.

breakfast was solid, self service laundry.

biscuits & gravy at breakfast

was a cosy place to stay, especially the location , the curtsious staff, the swimming pool , spa & basketball

the facilities like laundry, gym were good

be nice if a change machine or other means were available to make change/get quarters for the laundry machines

t have laundry detergent in the washing room should refill on this was the only thing i

just a lovely clean spacious hotel with a gym a d cheap fast laundry. friendly staff.

laundry facilities were difficult to use and partially out of order

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

we could do our own laundry, and the staff were friendly

breakfast can used some upgrading. would be nice to have room service for lunch or dinner.

so nice after a long flight from europe with three kids

my girls enjoyed the pool, fitness center, and breakfast

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

they were super friendly with my kids and helped them microwave late night snacks in their kitchen

i checked out- lady at front desk charged me for additional pet fee, but gentlemans at previous evening didn

pool under renovation at the time.

would love to see muffins donuts for breakfast as the kids didnt want oatmeal etc

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

pool was a disappointment for my kids who were looking forward to swimming on vacation

the bar was closed and had to purchase our own stuff

pet friendly

loud kids running down the hallway after 9pm

they also have a guest laundry where i could wash my clothes

the hotel overall was wonderful from the service, rooms, breakfast, and pool.... and so on!

ev charging for 4 electric vehicles. always able to charge my car.

was different and they were very accommodating because i really wanted an adjoining room for our kids and they

staff, clean room, great breakfast, nice corner market for snacks and drinks, felt secure and safe

during my stay a room full of kids down the hall were going in and out slamming doors and yelling down the

kitchen

kitchen has all equipment

maybe a little more hot breakfast items but still pretty good

price for hotel room with full kitchen, pool, gym, and breakfast

beautiful grounds staff was able to accommodate our request for early check in

breakfast was not available and you had to pay for parking at the hotel

the fitness center & pool.

issue there are not enough handicap parking i am on crutches and had to park in a regular parking on the side

from the snow storm there was horrible room service, no towels , no plates or anything for food i ordered bathroom

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

beautiful view of forest preserve behind hotel - beautiful property and great location with free parking

in pool was little cool for the kids

breakfast limited selectionhotel try to charge additional 75usd per day dark roost coffee taste

no breakfast

staff is somewhat friendly but very helpful, bar team are great.

only issue was that we requested a late check out which was confirmed by the front desk the night before, and

i can say is it will be nice to go back when in hotel bar and restaurants are open but i do understand them

clean, fast and friendly room service

breakfast expensive

very close to airport and offered very comfortable bed, a bar and restaurant.

the hot tub ! pool for the kids .

also used the gym which was very clean tidy and organised food in the main restaurant was up to a very good

like the gym and heated swimming pool

room service and restaurant food is awful

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

strong odor of natural gas immanent from laundry room

two different bank cards in laundry payment option for dryer

the laundry facility was $3

elavator not working laundry machine out of order

the parking

parking was a bit hard around 9 pm

i was informed that because i had a fireplace suite i would find a log in the fireplace to use if i wished

parking was horrible

kitchen, living, convenient sink outside bathroom, small but comfortable beds

had a shuttle to station and mall, laundry, breakfast, happy hour eats, gym, pool and huge two bed 2 bath

just the right size with all required amenities like the communial laundry room to wash and dry your clothes

breakfast was nice,they have a laundry area coin operated for long stays

the location and staff were great, laundry and basketball court also a plus.

parking comfortable beds, full kitchen with equipment, lounge area, tons of storage space on-site laundry facility

well presented breakfast and the laundry facilities were great

the only complaint was the loud music coming from the bar next door after 9:00 p.m.

the staff from the desk to house keeping as well as breakfast staff went above and beyond to make our stay as

young lady preparing breakfast was awesome

location was weird mainly because there was all these parking, but most belong to another business that had

pool was closed and no breakfast. the bar may have been a bit pricey.

breakfast, full starbucks in the lobby, direct access to the convention center and free airport shuttle

it was clean, good amenities with the bar and starbucks

too bad the pool was out of service

shuttle bus service is very nice to take guests to outlets for shopping

the breakfast, pool, and gym

great deal and comfortable bed with shuttle to ohare included. would definitely come back!

everything was good, staff at the bar were wonderful!

rooms design of hotel good for kids swimming pool hotel restaurant was the best hotel airport shuttle was perfect

and we enjoyed the managers happy hour at the bar in the

the laundry room also was outdated

the convenience to fashion outlet mall, pool area and laundry facilities. room size was nice.

husband was not allowed to bring me up a drink from the bar while i stayed in the room with our kids

wish breakfast wasn't so expensive. so we went off site for breakfast.

loved watching the kids play at the pool

also my main reason for coming there was so my kids can have something to do (pool) but it was closed

fast room service

very close to the airport; really quiet room; good air shuttle; great steakhouse downstairs;

the gym could be better as compared with hyatt regency (downtown chicago)

shuttle took us to airport and staff

breakfast buffet was excellent

friendly and attentive staff. close to the airport. the complimentary shuttle. nice room.

no free breakfast

were not allowed to go to the sky deck due to kids sneaking in

when we first checked in we were in a room next to a room with screaming kids, but the hotel staff let us move

if you need to get laundry done - it is a easy uber to schiller

the wasn t a laundry bag either

this was a gift with pet stay for a married couple for one night out of town, that were given a difficult time

decent selection of breakfast and also good amenities including pools and the gym that we haven't got a chance

shuttle worked well

didn't notice a pool, but there were laundry facilities

cameras in the parking lot

the kitchen with real plates, pots and pans when needed

very quiet. good security. convenient parking.

kitchen was not wiped down on out side of appliances

the pool was a really fun feature

there were no kids in it the two days i was there which is odd

location, convenience, price,free parking. nice park and trails. view of river and skyline.

much better value than downtown and with free parking and windows that open we are able to get two rooms here

very comfortable and spacious room. superb pool

they were even able to get us clean laundry with their dry cleaning service on christmas eve

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

it doesn t have a laundry facility to wash clothes

the fitness gym was also an amazing experience

room service was a little late

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

i was happy there was a gym, but the equipment was old and many items didn't work

pool

2018, close to the airport, wifi must be free for all rooms

the shuttle service from the airport is convenient

the laundry facilities were very good and the availability of a fitness centre and a pool was excellent

breakfasts were very good. nice amenities. clean. nice pool. very nice complimentary laundry.

free onsite laundry is a huge bonus

convenient, friendly staff, laundry facilities, gym, pool.

free laundry and pool and the exercise room, adds to the positive experience

old, lumpy pillows we had a non-smoking room but the hallway reaked bad of smoke

and smoking

had asked for non smoking room

i booked the non-smoking room however it smelled like smoke

the price and it's pet friendly.

the room, the swimming pool, the workout room and the laundry area

i like that the large patio door open up to the parking lot

bright colors, friendly staff. big clean pool. ample free parking. large spacious room

liked gym

the pool was open but i understand that s because of covid-19 other than that everything was great

when i asked where laundry was, i was told it's only available from 5pm to 8pm

room next to the laundry. very noisy!

on this occasion i was put in room 102 next to the laundry

the wifi kept having me put in a code anytime i d come back to the hotel room

from you enter the building you smell smoke from smoking

laundry basket full of towels still over flowing and all over the floor

my kids loved swimming

pool and hot tub .. room is always clean . staff is always so friendly

location was perfect for our business needs. gym also good.

pool. great lobby, very clean

amenities include a beautiful indoor pool, outdoor seating areas, and coin laundry

breakfast was great i loved the pancakes and the omelette, the place was so clean and the people

on the second night kids were running around knocking on room doors until 2a

easy parking

the location, comfortable and spacious room, plenty of well lit parking with access to exterior doors close to