no laundry bags for dirty clothes that you changed after showering

like the location and facilities, very spacious, with breakfast and nice towels and in house laundry facility

laundry facilities, convection oven

everything was available to me when i got snowed in. laundry, food, and an excellent stay

gym and laundry facilities were also a great addition and excellent quality

breakfast very poor. swimming pool just for kids not adults.

breakfast was hearty with lots of cold & hot options

i love the workout facility and the fee breakfast was good as well as the lobby

wonderful pool for kids

breakfast was gone by the time i got to it (8:45am) started at 6/7 get their early!

bed was super comfortable, great gym, rooftop cinema and bars in the actual hotel

drinks were a little pricey and coffee bar wasn t as good

there is no room service, the valet is very expensive, the water pressure in the shower was low that it took

i wish the upstairs bar was open more

mini bar charge of

roof top bar is a joke - could be much better managed to give hotel guests priority.

the private bar in the room is not indicative of having extra charge, which was fine because i don t mind

was quite good and room service was also good

i suggest order room service and wait or go in the restaurant and dine in

the room service was wonderful

laundry didn't

the location is great, the staff was friendly, and the breakfast, laundry and pool are all fantastic amenities

the laundry room was clean and appreciated

breakfast every single day is pretty boring

the breakfast was good

laundry

free laundry self service was super useful during my week long stay

hotel has great gym, swimming pool as well as a laundry room that is free to use

the laundry room is very convenient too

free laundry facilities, good gym and pool

there was an on site laundry which was very useful

there is laundry, which is key when on a road trip

also, the guest laundry was taken by someone else (ie not enough washer-dryers)

the wifi works awesome

which prevented my kids from sleeping

no room service, no free breakfasts, being asked to pay in advance for my two week stay, no laundry soap

the laundry service is nice however, but housekeeping is only after every 3rd night if that's an issue

location, breakfast, laundry service

no laundry and wifi slow

used the laundry facility and it was fast and convenient

there is a laundry service but one needs 25 cents coins, meaning that one needs 28 coins in total, that you

there is a laundry service on the 3rd floor but one has to pay with 1/4 dollar coins so you need 33 coins to

there was a nice gym and even a laundry facility

laundry room should have a change machine in there or front desk stocked with quarters

no slippers provided no way to have so many quarters to use the laundry machines

the bed wasn t firm, sinks where you lay.guest laundry was not available, no machines.

rooftop bar is mostly inside and can be very loud and chaotic

the gym is very small the location was a bit far from the activities we were hoping to see

we enjoyed drinks at the bar on our last night

we arrived earlier than expected and they allowed us for early check in

had a laundry bin and vacuum sitting on our floor in the hallway the entire time we were there which i

loved the soaking tub. they accommodated our request for a late check out.

for turn down service to tidy the room after getting ready for the evening and to remove the room service had

waiter in the bar area wouldn t let us sit down with the drinks we had just ordered at the bar

the gym was

noisy guests in the bar area. wrecked the calm and relaxing atmosphere

the room was comfortable, we had room service both mornings and the food was quite good and arrived quickly

could not find the switch to turn off the bar lights

we enjoyed the live jazz by the bar in the evenings as well

great location and cool design. gerin at the bar made the best french75. he was awesome.

not a lot of restaurants and bars directly in this area, but an 8 minute walk will bring you to pizanos pizza

the rooms are spacious and well-equipped with kitchenettes, perfect for those looking to cook their meals

days in a row my kids room was not cleaned

wifi is good i could used my netflix account

only thing is the hotel didn t have food or free wifi

book one of their king spa

location means it is possible to walk everywhere but at the same time it is quiet, had a great gym where i spent

the free coffee/tea bar each morning was great

we had a nice bottle of red wine and the view was perfect the top bar made it that much better for us to have

rooftop bar was closed

rooftop bar was awesome for a quick drink

the roof top bar was fantastic

on with a blast and no way to turn it on slowly while waiting for hot water so one has to do some gymnastics to

first night me, my wife and 2 kids couldn t sleep because of smoking smell

extra charge for wifi was an irritation after spending so much on the room.

quiet room, very comfortable beds, close to everything!! free laundry was a nice added bonus..

amenities are great- free coffee, water, ice and laundry (dryer included)

free wine at happy hour. free laundry facilities. very friendly and helpful staff.

great location, gym and also includes free laundry facilities!!

the hotel is brilliantly organized, with every little detail working: laundry facilities, an ice maker, and

the amenities are superb! especially the availability of laundry, water, and the lounge

love that there is a laundry room (though extremely busy)

rooms are a good size and very comfortable filtered water and bottles on every floor free laundry

convenient location, helpful staff and facilities like printer, gym and self help laundry were excellent

several amazing amenities that enhanced my stay, including air purifier, chilled bottled water, laundry room

fresh clean towels are provided every day and coin laundry facility on the premises is very handy

entrance, lobby, traveling facilities (laundry, lounge, various areas)

to almost everything, staff was ridiculously nice, facilities are new, laundry room, common area, coffee shop

the hotel is in a great location, there is a kitchen and a laundry room. was really great

super friendly and the amenities like the kitchen and lounge areas, a computer with printer and laundry room

wish there was coin laundry.

the kids got little teddies upon arrival

were uncomfortable, tv is not connected to wifi - no apps, streaming, or casting -, poor

wifi is not so fast

booking site said they have room service and no parking

i was in search of a laundry service and they offer pick up at the hotel but also printed out a list of laundry

no laundry room or pool

also giant laundry bins in the ground floor entrance are not a good, welcoming look

there is no guest laundry room and no coin or card laundromats within walking distance

on the christmas day after the room service visit the toilet got clogged

laundry machines in building or surroundings

no laundry service

you encourage guests to hang up towels to save laundry, but then don't provide a place to hang them up

t have a guest laundry

room service was not daily

laundry service is in the listing, while the hotel doesn't have it

no laundry

it was nice having room service

the staff was nice (except manager). clean rooms and the pool was a hit for the kids.

we could have had access to the gym/rooftop 30mins b4 opening would have been great

ran out of food at 5 pm and at breakfast time there were kids screaming and running around a room about 20

staff did not explain hotel amenities (wifi, gym, restaurants, etc.)

there was no one at the bar or cafe for 2 of the days we were there

very nice hotel bar with great drinks

nice river terrace bar and in-house sushi restaurant

were small, i ordered breakfast from room service, they brought it in a to go bag

room service

no complaints .. maybe be nice if bar was open later for a drink after returning.

the room, beatrix. the staff. the gym

comfortable bed and relaxing atmosphere. restaurant and bar was amazing.

for laundry to be picked up the day of arrival (saturday) , pick up confirmed at reception on my way

location, nice room. clean. had a restaurant connect and a bar down stairs.

room service was very quick and staff is very pleasant and helpful.

there a restaurant downstairs that is great for breakfast

their little bar in the room

plenty of laundry machines, staff was helpful to get a late check out and to hold our luggage for

i had almost $5 worth of quarters to do laundry and it was

didn t change out the sheets, a load of laundry was $6

key failed to work on two occasions and laundry was not returned on time

it was pretty good for a group of 3 however the laundry was pretty expensive at 6 bucks for both washer and

fees for example we paid a mandatory fee for free amenities like coffee and to use the laundry facilities

is no breakfast but i did like the laundry was free and theres games and huge tv and a beautiful chef like

laundry facilities a big plus

clean, nice cafe, cute room, kitchen, laundry and game rooms

they have the self-service laundry area with a reasonable cost, which is very convient for me since it was the

breakfast included, right downtown, kitchenette, pool was super clean, and fitness area, and laundry available

attractions are within walking distance, very friendly reception staff, efficient elevators, huge laundry room

laundry room on the 27th floor is convenient with 8-9 washing/dryer units and a coin exchange

gym is small but gets the job done and we used to the laundry room as well

we had our kids there but left shortly after because our kids almost got hurt from all the rough housing from

what i really like also is the availability of coin laundry in the sames building, so i dont have to go out

pool, laundry room and fitness center are a plus

also, their pool/fitness/laundry area was so-so

we loved the laundry facilities

great laundry facilities

failed to correct the coin machine in the laundry room, and had to wait until the next day to refund my money

guest laundry requires coins, front desk is coinless. no room safe.

laundry room

we also liked the possibility to do some laundry

rooms were clean and the gym had everything we

small room, old furniture, carpet smell, shampoo and conditioner made my hair stiff, no laundry (only an overpriced

the breakfast bar food is excellent

staff was always helpful, fitness facilities were superb, bar and room service were open so it was a great stay

modern and cool. pool is awesome.

loved the pool and gym

also charges a $25+tax/day destination fee that they claim you can use at the restaurant/spa/laundry services

hotel charges an amenity fee of $25 per room per day but gives you credits for the spa, food, and laundry service

i was told to pack up the alcohol myself in a laundry bag and bring it to the front desk

the pool was closed for renovations, but i feel this was reflected in the price.

room service menu could have been a little more robust..

rude staff , not cleaning room and no laundry service

there s no laundry room

we had room service and our food was delivered faster than expected and it was delicious

room service was closed, no late night options.

parents we don't get much time away from the kids

another guest informed us that they were told the $20 fee was for using gym and other amenities

desk and room service staff while my stay there was awesome

spa was pricey and it would be nice if room can include breakfast

free, reliable wifi is essential

everying thing was great, we ordered room service, food and price was good.

spacious room (not unusual in chicago), decent gym, helpful staff

they we able to get me a early check in at 8am

i loved the decoration and style. the tray to get your own breakfast in bed was brilliant.

huge and comfortable room. decent gym. friendly staff.

they gave me the room as soon i get to the hotel around 12 and also offered late check out

attached restaurant and bar looked good but did not try

bed was comfy, location was great. gym was much better than most hotel gyms.

love that it s pet friendly (even tho i don t bring my pet)

gym actually doesn't have weight machines, just treadmills and transports(we call this way in

wifi is unsecured without a password. no fridge in the room. view was terrible.

on site laundry which is essential when on an extended travel

safe deposit box, coffee, kettle, ice container, mini fridge, iron and ironing board, laundry bag

the hotel has a laundry which is very convenient. the room was big and confortable.

there's a nice fitness center and a laundry, which is convenient

laundry: guest laundry facilities were dirty and smelly and need cleaning

s advertised that laundry is available but it costs a ridiculous amount of money, it s also advertised that

booked a room for 1 adult and 2 kids and we had the smallest room from the hotel and only 1 bed in the room

wish there was an ice machine on my floor as i did not like to have to call room service for ice

never figured out how to get food, we didn't want room service, but we would've liked more information on dining

the gym was a little lean... but that s not why i was there so it was fine.

breakfast which had a reasonable choice of foods for our start to the day a well equipped gym and laundry

laundry facilities, free breakfast were great touches

great that they have laundry service too

the guest laundry was a bonus

minor complaint: we wanted to use the laundry facilities, and the hotel had no detergent available in the small

i used the laundry service was soooo outrageous.

but the rooftop bar and pool are so contemporary cool

roof top bar is great.

the rooftop pool and bar are dreamy and unforgettable

pool was closed

the service was great from the front desk, concierge, bar services and the maid service

staff, perfect amenities, excellent gym equipment

high tea and room service food could have been better, but other than the

pool, gym, and spa services are great

the pool/spa area was relaxing

the corner room and the amazing pool.

excellent location for friendly bar and resturants and bus stops

rooms didn t have refrigerators or microwave so if your traveling with kids, and have left overs from restaurants

pool closed at 10:30 wish it stayed open a while longer for 2nd shifters

we stayed in a junior suite with spa tub this time and omg that tub

laundry room, a charge of $3

the shower water pressure was really good and it s nice that the guest laundry washers and dryers accepted

guest laundry facility is very useful

one i did not like that the laundry room was not stocked with laundry detergent or dryer sheets even though it

mold in laundry room.

the prices from room service to honor bar were beyond reasonable

easy check in. very friendly staff coffee bar and popcorn were a fun treat!

stayed at the hotel monaco primarily because it was listed as a pet friendly hotel and we were travelling to

very good free wifi and no extra fees

nice quiet room, late check out

if i had known that i would have ordered room service on sunday and not invited friends for breakfast on monday

cindy s, lobby, other bar/restaurant in hotel, bathrooms, mini bar in room, coffee shops in

overnight oats for breakfast was delicious and nutritious

not having ice machines on floors and having to call room service was an inconvenience

prompt room service with varied menu

great location. no laundry. no breakfast. no gym. barr basics

my view was lackluster. wish there was laundry facility.

people working there no laundry no breakfast place is everything but not quiet you can hear the subway and your

good location, big space, low price, good wifi.

was spacious, with a little kitchen area, wifi was very good, elevators were quick, beds

service, and added bonus, the laundry team was outstanding

service, complete amenities and equipped with modern kitchen appliances

the staff and amenities are amazing! they took such good care of our kids. it was refreshing.

we loved the pool, the restaurant, and the room was huge

hotel had connectivity issues, so wifi and tv were spotty and not exactly functional

no room service, no laundry, no breakfast. maintenance was loud and lots of noises.

no laundry room

additional laundry services were very pricy

i had a drink at the royal sonesta which was hoyt's bar and had a great conversation with the bartender

so frustrating when you have a stroller and kids

mandatory security deposit and no laundry facility

used the gym during my stay and it was quite nice, but the equipment is a bit limited if you are lifting

good room, has gym and a pool, friendly and helpful staff, very close to the magnificent mile

room service menu was confusing

i liked the location but the kids wanted to be closer to grant park for the lollapalooza concert

had a room too close to the elevator with laundry receptacle right outside of my

was a great help to have access to a laundry area in the hotel

didn't like how the laundry facilities only accept coins, no one carries $10 worth of quarters now a days

impeccably clean , amazing view from the room, well equipped gym , comfortable bed and linens

great location, excellent room service, everything very clean, super friendly and helpful staff.

laundry service free on the 11th floor

slept next to the washing machine, listened to it knock around while someone did their laundry at 3am

the washer was broken and almost ruined an entire load of laundry that i had to hand wash

there was often a line for the laundry amenities because there was a high need and the dryer took a long time

the washer was broken i started my laundry and the machine was broken so i had ti wash my clothes by hand

i didn t take advantage of it, but i liked that you re able to do your laundry for free

coffee (coffee machine with pods in the room), water fountain (bottle provided), and free laundry (the machines

free on site guest laundry

unbeatable location, room facilities, laundry.

beginning at the reception, free coffee all day, nice gym, laundry, directly at chicago river, no breakfast,

loved the free coffee, water, free laundry facilities and gym

great gym and guest laundry in the basement

the extra touches like free laundry and drying room, free tea n coffee on floor 2 etc were great and a shout

free coffee and water, laundry

the hotel provides recycled water and guest laundry

laundry room, coffee delivered in the morning.

didn t use laundry or fitness centre

super convenient location and laundry was available

location, great staff, daily housekeeping free of charge, laundry service at a reasonable price, i like everything

the location, staff (particularly the young woman in the coffee shop) and the laundry.

half my laundry got lost (reappeared but very annoying)

also wish they offered a breakfast deal and had laundry facilities

couldnt use the laundry section

when i dialed the code for bell captain/laundry/valet from the many choices listed on the room phone,

they advertise laundry facilities but the start said there are none but they do send out dry cleaning

the gym was ok. the food was good for the most part.

hotel does not offer room service (not even hot tea), and lacks a swimming pool

great location and beautiful decor. hotel exceeded my expectations! the spa was wonderful too!

i enjoyed the free wifi and the ability to stream my regular networks on the tv in my room was fantastic

the staff were all wonderful and very accommodating, especially the room service staff

card for the elevator, the laundry facility was a-1

amazing laundry system

also, there was a laundry room in the basement

nice kitchen and laundry room

there was also a laundry and dryer available for guests to use, which was incredibly convenient during my stay

no washer or laundry dryer at the hotel.

didn't like that our room wasn't well stocked with a trash can in the bathroom, laundry bags, more towels, tea

food/ laundry credits don't roll over to the next day

they charged me $25 upfront for a food and laundry credit that was mandatory!!!!! very rude.

t use like laundry

poor facilities , dreadful lifts, staff were not the friendliest, expensive parking, no fridge no laundry although

room service was on point both times

the wifi was a bit slow

added touches include little stuffies for kids

my wifi didn't work the 1st night.

location design rooms and view gym

the gym was great!!

the bar was nice

area for cars not sufficient, bar closes at 9:45 pm on a friday, and no way to grab a quick bite for breakfast

i called for an early check in they kept saying nothing available

there is a laundry machine in the hotel available for an additional fee

bad wifi horrible phone services. could not get room services like how i want to.

the facilities had not reopened yet, we would have liked a restaurant or bar on premises.

sketchy elevator and kids diving in hot tub

room service was a plus

laundry facility is outdated

did laundry at hotel, but they ran out of laundry detergent so we had to buy some at a walgreens

no change available for use of laundry machines.

i went down and asked for more, they told me they were doing laundry

the room was a good size for 2 people. hotel had a pool & hot tub & laundry facilities.

the hotel has a fitness room, a swimming pool, a laundry room

and detergent, microwave stovetop range and utensils, cookware, flatware, glasses, dishes, tv, laundry via room

i did my laundry in the seventh floor laundromat (which was too small for a hotel of that size)

is everything you might need in this hotel, from valet parking to laundry room

have a coin laundry facility on site that they don t keep enough change for so you can actually use the

i sent a couple of shirts to the laundry, suprinsgly i only got one back

also enjoyed use of their bikes, gym, bar and service by entire staff and concierge was outstanding

on room service menu

a bunch of kids working in the front desk with no experience and a long wait is highly expected

beautiful rooftop bar was beautiful and open in the morning for coffee

there was no breakfast and not a laundry facility for us to wash basketball uniforms!!

hand soap in bathroom, no laundry on property although it s listed as having laundry for an additional

no laundry

no ability to do your own laundry, it would be great if there were a couple of slot washing machines available

no laundry service (that seems to be a downtown chicago issue, not this hotel specifically), there s

there is a very unique bar in basement

no room service

pull out sofa and bedding did not seem that clean so we did not use it for our kids

woke up before 8am by 2 screaming and crying little kids, that sounded like they standing at the connecting door

pool is shallow but definitely not a problem if you have small kids

only was the a/c in our room extremely noisy but we believe that we were next to the laundry room because we

no laundry bag

the hotel was clean, all staff were friendly and the room service was delicious

the late check out accommodation was a great benefit for me

in room wifi at an extra cost, doesn't make any sense in 2017!

were a group of 8 people (5 adults and 3 kids)

michelle calderon helped me book a day spa for my visit and was the absolute best

nice bar downstairs and the staff was nice

we 4 adults got roomed next too a couple with kids where the kids ran up and down the hallway all night and

out adult kids wanted to buy us a bottle of champagne and have it in the room

room was very well-appointed with a kitchenette complete with dishwasher, refrigerator and freezer

style, easy check in process, clean rooms, love the kitchenette in every room, helpful staff especially the bell

great location, clean hotel, good gym, basic breakfast

the breakfast was nice as well

amazing breakfast with a ton of options