there was a vending machine with water/cola and ice and laundry on our floor

operated laundry

that it had onsite laundry room

shuttle to ord is very dependable and pleasant

smelled bad like a pet, carpets stained with urine and other unknown stains, booked for a family who had two

it didn t have a laundry services

my room smelled like weed, and how don t they have guest laundry

sofa bed. family with kids net door.

had missed a flight and had two families w kids

especially with kids

our room didn t have a laundry bag.

no laundry

i wished breakfast could stay open till at least 9:30 am

very friendly staff and kids loved the pool.

clean rooms and lobby. breakfast was great.

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

the shuttle service was very good and easy to use, laundry facilities are free to use

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

laundry

also, they have a laundry where i did my load and it just costed me $4

laundry area looks like a dark dungeon, no lighting

like someone was doing laundry

the musty smell others complain about is just the laundry facility in the hotel

floor was dominated by a busy laundry area - i was glad i wasn't in one of the sleeping rooms in that section

squeaky beds. old and dirty laundry room.

no laundry

clean rooms with good facilities and convenient for airport with a free shuttle into airport running at 30 minute

it was close to the casino and the breakfast buffet

the restaurant and bar was closed.

shuttle service

we could do our own laundry, and the staff were friendly

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

the day we checked out, we asked for the shuttle to the airport but we had just missed it and the next one was

the gym is dissapointing, just a few treadmills, bikes and dumbells

wifi was not so good, unstable sometimes

love the set up and that it was just a walk away from the casino

the gym was lacking in

no hot tub and pool could be a little cleaner...the water was cloudy.

staying with myself and two kids and had room for everyone with the king and sofa bed

bad smell in the gym

no laundry facilities on property. no restaurant.

there is no coine laundry

the gym was lacking in equipment

great breakfast. great wifi

new. friendly staff. shuttles to hotel made that easy for us!

wish they had laundry in the building

onsite laundry room

laundry room and gym are good

this hotel had all of the amenities including a nice pool area and restaurant/bar area, even a bags game area

the splash pad for the kids was wonderful

room service was nice and quick

i ordered room service and when i got it, it wasn t that warm anymore.

room was comfortable and facilities were great (kids managed an early morning swim before our departure)

the gym facilities were really good 2

the hot tub ! pool for the kids .

my experience overall was fantastic. spacious, clean room and great amenities (pool, gym, etc.).

clean, fast and friendly room service

used the bar and lobby area, both wonderful

gym, while functional, is poorly arranged and cramped with cold, stark decor

only issue was that we requested a late check out which was confirmed by the front desk the night before, and

pool was closed and no breakfast. the bar may have been a bit pricey.

they didn t have the room size i booked so some of my kids had to sleep on the floor

very clean, smells nice throughout, great pool==i only had room service--great.

easy access to airport. good connection with terminal. prompt room service. easy check in.

too bad the pool was out of service

great gym for morning workout

she was so kind to my kids and made every thing a breeze

many kids in swimming pool

staff was friendly free shuttle service to and from airport room was big free breakfast

very spacious room -- a suite! breakfast! a shuttle bus after 1 am from o'hare. very nice staff!

hotel decor a little dated. small i ll-equipped gym. meeting room very expensive.

the gym could be better as compared with hyatt regency (downtown chicago)

and there are shuttles in the area to take u where ever u want to go

check in very knowledgeable very clean excellent room for price punctual shuttle

the gym is incredible!

the laundry room also was outdated

the convenience to fashion outlet mall, pool area and laundry facilities. room size was nice.

the kids and me watch movies on our ipad

would like more snack choices, very limited to options for picky kids

airport free shuttle

we didn't touch it, but i know others with kids had trouble

were not allowed to go to the sky deck due to kids sneaking in

it offered a good option for food nearby, very close to the airport and they offered late check out at around

the coffee bar was open late to grab water and hot tea (and snacks if needed)

didn’t like that there wasn’t much to do with kids around the area

it took exactly two loads of laundry to get the scent of mildew out of my clothes

laundry not accept credit or debit cards

location laundry service printer services

shuttle to o'hare was timely and professional

location, shuttle service, and tiffanys resturant located in the same parking lot as the hotel

laundry service (the machines) were ridiculous to use

about this stay was amazing, i loved that there was a laundry room available to guest

clean, friendly and helpful staff, prompt airport shuttle, within walking distance to several restaurants

updated room, clean pool and clean room

really wish there were muffins or donuts for young kids

the wasn t a laundry bag either

if you need to get laundry done - it is a easy uber to schiller

staff, particularly the bar staff, thank you, for a really pleasant evening

room and gym area were modern and updated. staff was well trained and helpful.

the breakfast buffet was excellent. gym and fitness center and pool was great.

elevator to all floors is very convenient as is the provided guest laundry

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

room service answering system. calls holding holding too long

comfortable bed, good wifi, excellent shuttle services, friendly staff

shuttle took too long to pick up at airport.

excellent price, access to airport, and free shuttle

was perfect including the closeness to the shops and on time shuttle bus with lovely staff especially

could have a few spirits for sale for late travelers to purchase after the bar closes.

nice little gym and pool

the downstairs bar is nice and the staff down there and at the front desk were professional and communicated

neat and clean tidy just the coins for laundry can be upgraded to card

they had laundry options and also breakfast

the access to laundry, vending and a workout room were all great

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

parking left for guests after hotel rents out most of the lot for airport park and fly passengers

it doesn t have a laundry facility to wash clothes

they were even able to get us clean laundry with their dry cleaning service on christmas eve

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

the shuttle drivers drive crazy! lol

room service was a little late

laundry facility except some contractor picks up and drops back in 24 hours

laundry service said same day, but did not deliver as promised but still charged for service

was no laundry service and this was very inconvenient

i asked if they had dry cleaning/laundry service

quick check out for early flight was great, also having free access for wifi was good.

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

my kids were a little upset that it was being drained

the pool and the food

nor, to my amazement, do they offer free wifi in the room

fee for parking and unnecessary accidental, wifi

liked the motel, there is a laundry space which can be used using apps, which felt nice

laundry facilities on the premises is a great idea.

no microwave, no laundry, people trying to open your door

i didnt like the funky smell in the laundry/ vending area

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

laundry basket full of towels still over flowing and all over the floor

very nice food . enjoyed pool and gym

restaurant and bar on site, gym and pool

lovely clean pool with good opening hours, the kids

starbucks and restaurant & bar onsite

lots of broken items (laundry was completely out of service for days, cracked light switch)

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

distance to the airport from hotel, also that the hotel had free parking for their customers, a bar louie for

really liked the distance to the airport from hotel, also that the hotel had free parking for their customers,

your beds wouldn't comfortable at all and one of my kids had to sleep on the floor.

convient laundry area, gym and

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

microwave not very clean. nor the laundry

instead we had to transport kids and luggages to the nearby hyatt to park and ride to airport

was close to the airport, shuttle service was prompt, price was reasonable, room/bed was comfortable

website stated laundry services-none available

it has a very nice lobby and a awesome pool that is 9ft deep.

excellent and very close the airport, a great shuttle

staff were friendly, room service was quick and food tasty

excellent room service options, especially the ability to pre-order breakfast.

no change for the laundry room.

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

it have facilities like gym, laundry room, restaurant, staffed

breakfast was amazing, far exceeded our expectations, very clean atmosphere very welcoming, would

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

it s nice that they have laundry for guests

wifi was on the slow side

beautiful indoor pool but it was closed due to covid-19

always stay here because of the indoor pool, the nice and friendly staff and the convenient location for my

and quiet, laundry machines easy to access and functionally good

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

also, laundry on the floor

it has laundry

was easy access and parking

room and laundry

having a laundry facility and gym on site was fantastic

i like the that it has a gym and laundry room

all amenities to be able to workout, do laundry & cook basic meals (no oven) but have appliances to be able to

the beds are so comfortable laundry is free

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

th a nkful for the laundry room

cons were all about facilities that were not available, namely the hot tub and laundry

laundry broken, no bath tub

rooms were next to the laundry room

crowded parking, self serve laundry not working,

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

free 24-hr airport shuttle service was great, and so were 24-hr free coffee station and free continental

24 hr shuttle.

laundry in the room that was supposed to clean was dirty n had hair on it we asked for more and was

size of laundry room and exercise room

they have a coin laundry we found great after road

size room, the laundry was a bonus

so much going for it as an airport hotel: price; free airport shuttle; basic but free breakfast; laundry; clean

please also be reminded there is no laundry in the hotel

no guest laundry room

everything except no laundry for guest ! that s extremely hard when staying a week or more

no laundry .tv service is slow.

good bar & restaurant onsite- very reasonable prices

pool is open

large room size and free parking.

the free beer and appetisers, the pool was small but lovely and warm

hotel is only a short drive from o hare and offers a shuttle to and from the airport which was perfect and

free wifi and breakfast made this hotel the best price around the airport and the free shuttle was fantastic

the washer they provide for laundry has stuff growing in the ring and looks like it has never been cleaned,

stains in the hallway and the room were a little off-putting, and when i needed to use the guest laundry, they

laundry room was out of order

good location for my needs, free parking, guest laundry,indoor pool and workout room

no change for laundry room

time, he continued yelling and caused a scene loud enough to draw attention of other guest in the parking lot,

the parking lot

they don't have wifi they are laying when you check in

poor wifi interference on

almost no wifi porn channel on tv with no notice on that malfunctioning toilet lights, shower

the laundry machine didn't function very well.

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

one staff even did his own laundry while cooking himself a meal in the room by the front desk

breakfast was decent

i overslept and missed breakfast, but it was still offered to me

close to the airport. great value. clean. nice stuff. laundry on site.

close to bus station and other commodities such as laundry washing, diners etc

even has laundry room for guest use

from trains and to get to any train line through public transportation take a long time, also the wifi is bad

clean, parking, good location, great staff, clean!!!, very good value.

laundry was stolen out of the public laundry room and we have yet to get the camera tapes of who

laundry and all my clothes including my work clothes for that evening were stolen from laundry and

there is laundry room for the guests

no laundry facilities

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

had to pay for high speed internet(logging onto wifi) which was so slow i couldn t even use it

was no shuttle service from o'hare but the hotel does have a relationship with american taxi at a flat

breakfast was good. airport shuttle was good.

facilities and cleanliness of the hotel shuttle bus service to airport

the fitness room was perfect!

room next to the laundry. very noisy!

when i asked where laundry was, i was told it's only available from 5pm to 8pm

on this occasion i was put in room 102 next to the laundry

free parking

from you enter the building you smell smoke from smoking

my room was by the laundry room and i could hear it all evening.

good parking and breakfast.

parking directly next to our room was an amazing feature. loved the beautiful lake too

friendly front staff -great pool

pool key. keep them is 30$ additional no one said anything

it's always a pleasure staying at the renaissance. my grandson loves the pool.

however, the gentlemen at the bar was very helpful to take food and heat it

spacious rooms. pet friendly. a starbucks in the hotel. a heated pool.

at 2 am and with kids in tow, that was pretty disappointing

the pool not clean

one of the days i needed to do laundry and asked for change from the front desk and they said they didn t

needs a quarter machine or have laundry that takes debt

got stolen barely 5 minutes of putting in the laundry and the staff said it s a guest without

it is like swimming in the laundry room

the front desk did not have change for laundry at any time

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

an extended stay with kitchens, often times the cooking aromas that linger in the hallway are wretched

pet hair everywhere very bad experience i wouldnt recommend it to

it wasn t breakfast, just some snacks. breakfast should not be advertised as an attraction.

the kitchenette and the people was xool

gym, pool, location easy to get around

clean, decent breakfast, free parking

were not notified of this) and sometimes they wouldn't

down to the front desk and the guy told me he told the attendant that it would be 2 adults and 2 kids well then

the restaurant / bar in the hotel had great food, reasonably priced

i liked the layout of the hotel, had laundry and snack machine in one area.

on sight vending and laundry

the parking

tv didn't work and wifi is an added expense.

the reservations. the paid wifi

free breakfast and wonderful front desk staff. also free laundry machines!!

there used to be a guest laundry but it was no longer functional

towel for shower in a room, i was told you have to wait for 5 hours, as all towels are in a laundry

could not use laundry facilities bc there was no washer and there was a sign on dryer that said do not use,

handy having a guest laundry and front desk selling detergent

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

pool was open until 11pm which was good because after being in the city the kids were still able to go to the

great breakfast, clean rooms, quiet.

wifi is problematic if you are far away from center of building

continental breakfast could have been stocked a little more

even after i provided the laundry list of issues endured during our stay

great location, easy parking

old and musty. very dark parking lot.

environment, easy to reach airport, good parking place, easy to reach office

there is a pool but we missed the hours it was open

even gym room was well-kept

the side door didn't open with a key card. the gym equipment should be more updated.

breakfast was excellent with lots of options

best breakfast buffet. great location. clean.

very clean very friendly staff great breakfast great location highly recommend!

laundry room and vending machines on premises but there s hours of operation

machine didn't work laundry room was dirty machine we're broken no coffee setup in room or in lounge no continental

the cleanliness of the rooms around the area so is the laundry room

the cleaning team was extremely rude when we asked for an extra towel and some laundry detergent

about the towels the front desk would tell us to go get them but then when we would go to the laundry room the

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

hospitality was great, my drinks at the bar was great and the room was amazing

nice breakfast included

our children loved the breakfast and the snack bar at this facility

it wasn't too noisy for sleeping but the kitchen was close by & activity began early for the breakfast

the washers and dryers in the guest laundry room could use some maintenance. they were dirty.

laundry facility could use a little work

the cleanliness of the bathroom, the proximity with the laundry made the room very noisy.

the room they gave us was across the laundry room and getting super loud at 6am

stayed for 2 nights but there was no trash bags or laundry bags available for me to throw my trash which lead

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

were dusty, linen was not clean, no proper room service, i had to call front desk for towels

clean, allows pets, location, big room

breakfast, (important for us) free wifi, (also important, to stay in touch with our grandchildren) clean, quiet

free parking

quite very clean and relaxing in the pool

very outdated, ac not able to reduce humidity, bad wifi, work area extremely noisy

i liked that there was some food right next door in case the kids were

should have been warned that there would be a charge for parking

the indoor pool was a welcome relief for the kids

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

no water - there's only a fountain behind the gym, and you either drink or fill from it atm machine on site:

breakfast was good, internet excellent with high speed, only that i had to pay to use fridge n

did not have breakfast, i had to rush to the airport

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

it is in the airport . the food and bar are available untill 11pm.

very clean, well located hotel. nice pool, great breakfast and restaurant

parking is also ample, and if you don't want to eat at the hotel, there are restaurant choices

hare and them having four shuttles parked in the parking lot

amenities (laundry), needs to be more welcoming

is no wifi included

very secure. clean uncluttered room wifi worked great.

we were allowed to have our family pet

great location, very clean rooms, wifi is perfect. the staff was nice and helpful.

great breakfast

breakfast great

switched to the room near elevator because of small kids

spot, so many options around the property from a movie theater, restaurants, shopping, a kids play zone, costco

our favorite feature was the pool

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

clean room, pool and workout area

the pool area

location was awkward (back of a shopping center parking lot, next to a highway)

cross 83 if traveling northbound so it is best to travel west on north ave and cut through the parking lot for

dirty laundry was left outside my door for over 4 hours after my room was cleaned

it has a swimming pool, exercise room and restaurant

their is no microwave and room service doesn t come to the room and clean

like the bed and room, they allowed me early check in

gym is fine business room is good , you can take printouts of you want shuttle service for near

the laundry facility was $3

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

two different bank cards in laundry payment option for dryer

strong odor of natural gas immanent from laundry room

elavator not working laundry machine out of order

plus laundry facility is real bonus

price, staff, laundry

needs cleaning, the rooms,hallway, laundry room.

it has a kitchenette and a laundry room

convenient and easy, great laundry facility

the cleanliness of the hotel, the pool and pool area they even had pool toys for the

was very impressed that we were given early check in and the check in process was very easy

the breakfast was excellent, and there was plenty of space

the breakfast offered a nice selection

location, amenities and nice breakfast offerings.

laundry room is too small. they dont give you shampoo and bath shower in bathroom.

then i went to do laundry and learned that drier was out of service (there was a sign)

bed sheets could be clean. i found a hair! wifi was down

clean, pet-friendly, affordable

it's perfect for travelers with a car, with convenient on-site parking

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

breakfast needs to be changed. i have two kids and they like to eat different everyday.

the staff was friendly, the beds were comfortable, and the breakfast was delicious.

clean, quiet, good location, plenty of parking.

i didn t make it to breakfast

well presented breakfast and the laundry facilities were great

clean, pool, customer service

better parking for guest

the beds were nice and comfy and the pool was open late

was really excited to use the spa but it had caution tape around it

guest laundry

gym

evening service in the bar area was slow and the food was not delicious

well located. great parking. very good room service.

on show nights, the parking lot is a bit busy, but it is not noisy as a result

didn't notice a pool, but there were laundry facilities

not much for complementary breakfast.

full kitchen , friendly staff and clean room.

location was excellent, the breakfast, because of covid-19, was not there, and actually not expected

free breakfast,wifi and parking

it has a nice kitchenette

pool was clean, large and quiet

wifi was spotty and slow.

the room was very comfortable - great breakfast and gym.

kids slept on the fold out couch, no complaints

free onsite laundry is a huge bonus

you can do laundry for free.

free laundry and pool and the exercise room, adds to the positive experience

convenient, friendly staff, laundry facilities, gym, pool.

the property had complimentary laundry room, gym and pool

room rate than i was charged; window was left open when i arrived mosquitoes in room; unsecured wifi; free

wifi accessibility could be improved.

wifi wasn t great

, a tiny round bar of soap and that was it

we enjoyed going to the bar at night

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

attached bar was also good with a good menu

the outside entrance room was onveniently located with parking

wifi is slow, not usable for online meetings. the interior is getting a bit old.

appointed room with small kitchen and fridge so breakfast could be taken without a short, but often rainy,

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

no breakfast

room service once a week

trash around the parking lot

i also loved the fact that it had a restaurant & bar that was open from 5-11pm

however, room service was good, coffee was great

the pool and the gym

there was no breakfast or even a breakfast option for room service

restaurant and gym area under construction

thank half the dryers didn t work so it took forever to do laundry

they sent me on a wild goose chase to find the coin operated laundry room

there isn't any information; saying laundry rooms compared to previous best western

been great: the staff, breakfast, the gym

the amenities, the parking, the polite staff, the comfortable bed