then i went to do laundry and learned that drier was out of service (there was a sign)

laundry room is too small. they dont give you shampoo and bath shower in bathroom.

wifi was strong and location was

it is close to public transportation and also has a parking lot for those with a vehicle

it's perfect for travelers with a car, with convenient on-site parking

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

clean, quiet, good location, plenty of parking.

nice location, roomy parking, easy check in-out

the breakfast was very good with a lot of options.

front parking and reception area.

dirty laundry was left outside my door for over 4 hours after my room was cleaned

i went for a swim but felt the pool area was a bit outdated.

their is no microwave and room service doesn t come to the room and clean

sports bar was underwhelming

well designed room, excellent, private, well maintained fitness/pool facilities.

even after i provided the laundry list of issues endured during our stay

nice pool, really good hotel

the only day that we received it was that we went to the front desk after going to the gym to make sure that

rooms on the first floor lack of sun light. cold pool. tiny fitness room

parking was very close to entrance of our room

loved the guest laundry

towel for shower in a room, i was told you have to wait for 5 hours, as all towels are in a laundry

handy having a guest laundry and front desk selling detergent

there used to be a guest laundry but it was no longer functional

free breakfast and wonderful front desk staff. also free laundry machines!!

i liked the layout of the hotel, had laundry and snack machine in one area.

on sight vending and laundry

but paid $77 for one night x 5, but had to pay for wifi too

the reservations. the paid wifi

paid wifi

only thing that i could say that i didn t like was the coffee at the bar area

food was not great and no room service. would have liked more vending options.

very loud. kids running around being disrespectful of property.

over fifteen people multiple kids under 16 unattended

the so-called sun terrace does not really exist. restaurant and bar have very limited hours.

switched to the room near elevator because of small kids

breakfast great

free continental breakfast as well

breakfast was simple, our kids like waffle machine

pet policy on hotel website does not state $50 per dog, as do other hotel websites if hotel policy

pool was unable to open , and there was no housekeeping , but it was because of the covid mandates

beds were comfortable. pool area was nice and clean

free shuttle to shopping mall

cleanliness and the room size loved the pool

i had to walk quite a bit from parking spot but happy parking was free.

the room was directly above the laundry area which started the dryers at 6am making it impossible to sleep

it would be nice to have the laundry room on every floor.

laundry units in the third floor, pretty good size

washing machine was not working the entire time we were at the hotel and we wanted to do some laundry

hear everything, opening doors, talking, kids playing or running

laundry room was small and congested

pool and breakfast was closed. state restrictions though.

internet speed was excellent for kids streaming google meets during elearning

it’s hard for adults on vacation to get alone time when we’re around everyone’s kids

we have the bar but some people still bring kids down the pool and hot tub are always consumed being that there

you can do laundry for free.

free laundry and pool and the exercise room, adds to the positive experience

breakfasts were very good. nice amenities. clean. nice pool. very nice complimentary laundry.

the laundry facilities were very good and the availability of a fitness centre and a pool was excellent

free onsite laundry is a huge bonus

also a laundry room

no laundry breakfast is not worth to pay sensor light in the bathroom was not good to turn on

this is the first time i was at a hotel without a microwave or laundry room

s no microwave in the room and no laundry facilities

really really bad wifi, could not effectively work and was advised to forget the network and reload multiple

almost no wifi porn channel on tv with no notice on that malfunctioning toilet lights, shower

poor wifi interference on

the parking lot

time, he continued yelling and caused a scene loud enough to draw attention of other guest in the parking lot,

they don't have wifi they are laying when you check in

the laundry room should be better signposted on the corridors.

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave

hotel has self-service laundry facilities

sunday, i had to do laundry

the bistro and bar was nice with friendly stuff

there were kids there for a tournament who left trash it was cleaned up immediately

a night out with the kids we came back to the room to shower and the water was ice cold, the barley put towels

the amount of space, the friendliness of the staff, the gym.

location don't have restaurant a walking distance and the shuttle have a limited service hours

they charge pet fee $100

parking

breakfast was the same every day, but not bad

the name changed, but the signage did not. also, breakfast was

need a little bit more towels when you re staying for two days, and more breakfast

shirtless smoker with the huge dog sitting outside his room, the carload of teens in the parking lot ( trying

swimming pool wasn t really big enough to get any exercise

breakfast was fine and the pool serviceable.

i paid a little bit more for breakfast to be included and it was well worth it. great breakfast!

there was no breakfast.

liked the out door scenery and the fact my family had the pool to themselves when we went down there

onsite laundry facilities at a reasonable price

laundry facilities on site

laundry facilities on premises

breakfast was very good. room very nice and spacious.

breakfast was awesome. everything was great.

great staff, hot coffee and breakfast, laundry facilities and cooking.

great staff, breakfast and hot coffee, laundry, all the comforts of home

great staff, hot coffee and breakfast, laundry, great location.

manager & the staff were super accomodating and friendy, the laundry facilities (altho you really could probably

great staff, hot coffee and breakfast,

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

it s nice that they have laundry for guests

always stay here because of the indoor pool, the nice and friendly staff and the convenient location for my

there was to be breakfast included but there was none when i went to get some.

there was a swimming pool and workout room, a covered parking area as well as large parking lot

we had the pool to ourselves, kids had a blast

the ease of parking

location: plenty of free parking

the surrounding area also didn't feel very safe; our car was involved in a minor accident in the parking lot

everything and comfortable, good spots to eat walking distance plenty of parking, good rate initially then

parking away from the hotel.

the bar is a draw card. the breakfasts are first class. with ruth's chris a joining wow!

shuttle van took us to and from the concert, making the entire stay easy and magnificent

free parking, good pillows, good breakfast

treated excellent by shuttle driver. great location for ravinia visitors !

the info regarding included breakfast.

gym is so basic it hurts, but if you know how to train you'll do something with it

excellent breakfast. could have used a refill on the coffee, though.

nor do they have a fitness room, yet gym next door

the room was great, loved the warm pool and the bed was comfy.

amenities include a beautiful indoor pool, outdoor seating areas, and coin laundry

the pool was also very clean and well kept

breakfast was not included in room price - was $13

no wifi in our area, blinds were broken and didn t come down all the way.

easy access from parking lot

on this occasion i was put in room 102 next to the laundry

room next to the laundry. very noisy!

when i asked where laundry was, i was told it's only available from 5pm to 8pm

no breakfast but they did offer coffee in the room

improve the breakfast offerings

pool and jacuzzi also parking was very easy

convenient for airport shuttle bus to airport not much else around the actual hotel though

there were wild bunnies right outside the pool area. 10/10

one thing that caught me off guard was that the shuttle was running not even each an hour and i had to take uber

the staff were very accommodating. my 2 year old loved the pool.

breakfast was excellent with lots of options

i couldn't connect hotel's wifi.

service from the person that booked us in was excellent as was was the breakfast

breakfast was very good and room was very clean.

room was spacious and clean. good breakfast. kids liked the pancake maker.

says they have laundry service and washers but we were told they didn t and washers were broken

it was a good location for our purposes. it was also nice to have laundry facilities on site.

the dryer was broken, so i couldn't do laundry before i left.

the first floor by the laundry room smelled of mold, the tub was stained, the hot tub was out

i was right across from the laundry area room 339 it was a bit loud.

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

the only little thing is the hours (9:00 pm is closed ) for the laundry

we were near the laundry room which we had to close the door since it was so dirty

the room they gave us was across the laundry room and getting super loud at 6am

the washers and dryers in the guest laundry room could use some maintenance. they were dirty.

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

bathroom had enough towels for all of us housekeeping kept our beds made & trash cans clean parking was

parking at the hotel and using the free shuttle is not free because you pay to park more than the

breakfast, (important for us) free wifi, (also important, to stay in touch with our grandchildren) clean, quiet

sign in the parking lot that the hotel is not responsible if your car is vandalized or broken into

slim provides good customer service, and a pleasant staff member, and the housekeeping and laundry staff were

laundry room and vending machines on premises but there s hours of operation

the cleanliness of the rooms around the area so is the laundry room

vending machines, no laundry, coffee in lobby is terrible, beds are very stiff and bathroom is tiny

machine didn't work laundry room was dirty machine we're broken no coffee setup in room or in lounge no continental

large dirty laundry basket next to front desk all day

love the kitchen even though we didn t really use it it felt like a bonus to have had

cider in lobby, great breakfast, easy to access from highway, friendly staff, made change to sleeping arrangements

very clean. friendly staff and pet friendly.

the wifi was slow.

the breakfast potatoes were a little cool. but edible.

food from room service was very good

just finding the entrance to the room on the back side for parking, was a challenge

it is a business hotel that is close to a golf course

the pool was warm and hot tub was big.

the pool was nice

bar and nice pantry to buy a couple of important items

it advertised a bar and restaurant, but there was no liquor license, so no bar. the

pool, starbucks in hotel, easy parking, friendly staff

the pool was great just surprised there wasn t a hot tub.

the room, the swimming pool, the workout room and the laundry area

the kids could only swim for an hour because their eyes were burning so

the balcony was a nice feature, the pool, room was nice and bed was comfortable.

unruly kids in lobby

the website claimed parking cost $5 per vehicle but desk manager advised me it was free (thankfully)

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

hare and them having four shuttles parked in the parking lot

was very comfortable, the pool - omg the pool - was like bath water

the pool was good for kids

very clean, well located hotel. nice pool, great breakfast and restaurant

amenities (laundry), needs to be more welcoming

wifi worked adequately

also the wifi needs to be updated

property accommodated our early check in prior to the beer festival we attended

the wifi service is the worst i have ever seen anywhere, you can't connect hdmi to the tv or use it as

pool was smaller than i hoped

the hotel, very comfy, pool was not as big as expected

i used the gym which had the necessary equipment

excellent price, access to airport, and free shuttle

nice warm indoor pool, good breakfast and free airport shuttle also included

dirty laundry carts left sitting in the hallways indefinitely

poor shower pressure - no whirlpool - it was listed as an amenity - tons of kids (soccer teams) playing ding

clean rooms, awesome pool, a great breakfast, and the staff

breakfast was very good for a hotel breakfast and the staff kept on top of replenishing the food

the pool was kinda small and no hot tub

the kitchen for room service was closed except for breakfast

really enjoyed the lobby bar this visit.

excellent gym, and nice clean hotel

this hotel does not have a restaurant or room service

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

elevator to all floors is very convenient as is the provided guest laundry

shuttle took too long to pick up at airport.

i could not open it first time and had to call room service

we returned from the concert, the lobby bar was closed

problem was that i asked for a non smoking accommodation and the room was still hazy with smoke, the bedspread

and smoking

are simple but serve the purpose if you and your pets need a place to stay smoking rooms were available and

smoking rooms and 1st floor

the price and it's pet friendly.

location laundry service printer services

laundry not accept credit or debit cards

it took exactly two loads of laundry to get the scent of mildew out of my clothes

rooms are clean, a/c did its job, free wifi, and beds & pillows were good

thought i booked a room with two beds in a hotel with a pool, clicked on the wrong room during booking was unable

the laundry room was a bit dirty

washers and driers were free except for laundry soap and drier sheets

it was nice that they had free washers for your laundry

dirty laundry and garbage bags in the hallways

free laundry room, pool, gym, breakfast, and some

were not notified of this) and sometimes they wouldn't

i have 2 kids with me, so total 4

clean, decent breakfast, free parking

on the last night we did not receive room service

customers have to ask for wi-fi/gym access, book there own airport transport with a third party company

about this stay was amazing, i loved that there was a laundry room available to guest

laundry service (the machines) were ridiculous to use

the kitchen in our room was perfect for us. saved us a ton of money

updated room, clean pool and clean room

you were one of the only location that allowed small pets

they had laundry options and also breakfast

neat and clean tidy just the coins for laundry can be upgraded to card

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

the access to laundry, vending and a workout room were all great

free parking while we traveled abroad & free shuttle to airport: very pleasant surprises

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

the laundry machine didn't function very well.

one staff even did his own laundry while cooking himself a meal in the room by the front desk

i overslept and missed breakfast, but it was still offered to me

the wifi

everything except no laundry for guest ! that s extremely hard when staying a week or more

no guest laundry room

no laundry .tv service is slow.

please also be reminded there is no laundry in the hotel

wifi didn't work

there is no coine laundry

no laundry facilities on property. no restaurant.

the wifi is unstable and slow at times

great staff, clean room and nice that they had a pet policy allowing my cat to be with me!

comfortable beds, big bathroom, nice breakfast buffet options.

table lamp not working * smelly room * torn chairs and couch * smells like pets were there * no laundry bag *

size room, the laundry was a bonus

no plastic bag for laundry

laundry in the room that was supposed to clean was dirty n had hair on it we asked for more and was

they have a coin laundry we found great after road

room was lovely, with kitchen stuffed with all required things

friendly staff. great breakfast selection. comfy, quiet room. full kitchen.

breakfast was amazing the next day

one improvement, add a hot tub to pool area

breakfast is pretty good too

also, they have a laundry where i did my load and it just costed me $4

laundry

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

the shuttle service was very good and easy to use, laundry facilities are free to use

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

onsite laundry room

laundry room and gym are good

wish they had laundry in the building

the shuttle to the hotel to the shuttle back to the airport was a great experience

room service deptt should be better and breakfast should be complimentary for guests.

no laundry

our room didn t have a laundry bag.

indoor pool is a plus and close to airport even better

very friendly staff and kids loved the pool.

cleanliness, and comfortable bed, location, breakfast was good, complementary items

queen suite was extremely roomy with a full kitchen

breakfast

beautiful service, very clean, delicious breakfast, adequate parking, best overall experience!!

staff was amazing. gym was great, breakfast was delicious. the room was very clean and updated.

breakfast, big family suite of two rooms, big beds, room amenities were great (kitchen), friendly

clean towels housekeeping had no time to do laundry

floor was dominated by a busy laundry area - i was glad i wasn't in one of the sleeping rooms in that section

like someone was doing laundry

chatting at 5am very loud on the laundry room and hallway like if no one is sleeping

squeaky beds. old and dirty laundry room.

convenient and easy, great laundry facility

great laundry facilities, very useful to have

the laundry area with amazing snacks to purchase was a plus

it has a kitchenette and a laundry room

needs cleaning, the rooms,hallway, laundry room.

laundry worked w cleaning lady to clean room

they had laundry.

laundry on site, restaurants in area that deliver, parking close to rooms, pet friendly and even

units, discounts available, family rooms, wifi for a fee, outdoor pool with handicap chair lift, laundry and

had a microwave in the first floor and a laundry area

very bad beds hurt my kids and wife back and mine

love the set up and that it was just a walk away from the casino

pool not that clean.

held bags since early check in wasn t available.

no hot tub and pool could be a little cleaner...the water was cloudy.

my room smelled like weed, and how don t they have guest laundry

it didn t have a laundry services

to the airport and they have room service and shuttle services

wi-fi hard to access room service never picked up

we're use to automatic daily room service, we didn't know we had to request room service daily

privacy with the barn style bathroom doors in the room

the lobby / bar area was inviting with a pool table and board games

pool kind of small. would have liked a hot tub

other dislikes: the small parking lot; the overly minimalist style in the room; the ridiculously priced breakfast

the room was a decent price and there was ample parking around the sides and back of the property

that it had onsite laundry room

there was a vending machine with water/cola and ice and laundry on our floor

operated laundry

they should sell beer bottles at the front desk since the bar closes early.

a two queen bed and upon arrival was told they didn’t have that available for me and my three kids

meat was not really tasty, the rest of the breakfast was really good

paying for each individual pet.

the parking lot is not in great condition.

very nice breakfast!

elliptecal and treadmill in the gym room was dated and the heart rate monitor sensor was not working on either

no laundry

location if heading to rivers casino

for horrible rooms with stiff beds, no room service even though the room phone says there is room service

the location was across the street from rivers casino

there is a casino right across the street with a few restaurants to choose from

laundry

peace and quiet, kitchen, breakfast, great staff

it had a fully functional kitchen, and the staff were very professional and pleasant to deal with

clean, pet friendly, kitchenette

i love the mini kitchen and the rooms are the perfect size.

laundry room was out of order

the washer they provide for laundry has stuff growing in the ring and looks like it has never been cleaned,

no change for laundry room

good location for my needs, free parking, guest laundry,indoor pool and workout room

stains in the hallway and the room were a little off-putting, and when i needed to use the guest laundry, they

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

we could do our own laundry, and the staff were friendly

the pool area was clean and stocked with towels

the pool was clean and big the kids totally enjoyed it

unique character, seemed like a local hotel, not just another chain hotel courteous shuttle drivers of complimentary

the room was also near the laundry with very high humidity

room needs to be cleaner, some fly bugs in bathroom, needs pest control, laundry making too much noise

view every morning i need to see that dirty view, and biggest draw back hotel doesn't have a laundry

under construction, no breakfast pool or laundry facilities

there is no guest laundry

guest laundry

great location, friendly and helpful staff, nice gym, good value and free parking

the pool was a great hangout spot for hanging out with family and friends.

we loved that the pool was indoor and outdoor.

great location, not too far from airport. good parking facilities. close to restaurants.

did not have breakfast . nice quite rooms. great location

no breakfast provided

breakfast was offered or mentioned to me

only issue was that we requested a late check out which was confirmed by the front desk the night before, and

exceeded expectation : breakfast could be free though.

i could hear kids running down the hall, doors slamming, and the airplanes landing

of eating facilities- too long wait- no room service-eventually had to go out for local meal after an exhaustive

very close to airport and offered very comfortable bed, a bar and restaurant.

room service and restaurant food is awful

great for kids though

to pick up my laundry room whilst large was a little tired room key stopped working twice during

my room smelled like wet laundry

parking, check-in and wifi access were a breeze

however,the restraunt,pool and gym was closed

nice clean rooms, pool, gym, starbucks, bar and restaurant, breakfast, peaceful.

the laundry facility and the non working hot tub

big parking area close to the main doors

was nice clean the staff was very helpful the food was great the open bar was even

free parking!

free parking, friendly stall, quality

the parking locations could have been a bit closer.

hair around drains in pool area but was cleaned by the next morning so this is neutral not negative

throughout, convenient with location to local shopping as well as restaurants, starbucks & snacks bar inside

( the kids

the kids loved the pool and hot tub

one bedroom with the living room/kitchenette was perfect

of breakfast staff was rude to my husband didn't say excuse when he was refilling up breakfast items

pool was semi cold for it being cold outside, could have been cleaner

exactly what i was looking for!! a nice kitchenette with bed in different area!

i wish the kitchenette area had more silverware but that isn t a big concern

dirty laundry room with clothes scattered all over

a group of them talking loudly in the hallway, if you want to sleep in you can forget about it, laundry room

specific request for a quiet room, the front desk sadistically assigned us the room next to the laundry downstairs

they said it would be fixed in the morning but the next day it was still too cold for my kids to go in

breakfast was delicious, too

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

best pool ever!

lobby, gym and the pool are excellent.

shuttles are new and had the name of the facility on two small signs taped to the windows

the food at the restaurant is excellent and the room service is also excellent

hotel bar with happy hour and great food

room service on 7/15 on floor 3 was exceptional

comfortable room and able to get a late check out.fantastic shuttle to and from airport.

the lobby is very spacious with room for the kids to run.

buffet was great and my lady was able to finish up some work before checkout(with your wifi) while i got that

so were the hallways and the gym(s)

shuttle service was convenient. bed very comfortable

the pool is always fun with a skyline view and skylights to help you feel like you re soaking up

gym dinner room and roomservers.

it was clean, good amenities with the bar and starbucks

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

convient laundry area, gym and

microwave not very clean. nor the laundry

they printed out little slips of paper to go with your keys that had things like the pool time, wifi password

also when we went down for a swim the pool had been invaded by screaming kids, running and jumping in the pool

appreciate the shuttle service

many kids in swimming pool

the rooms were very nice and the breakfast

great gym for morning workout

she was so kind to my kids and made every thing a breeze

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

the wifi is not very good

pool/whirl/and breakfast were awesome and just easy

hotel decor a little dated. small i ll-equipped gym. meeting room very expensive.

room service was prompt and food was good

shuttle took us to airport and staff

warm cookies, quick hot room service, friendly staff, nice rooms, super clean.

shuttle bus runs at top and bottom of the hour

i asked if they had dry cleaning/laundry service

was no laundry service and this was very inconvenient

laundry facility except some contractor picks up and drops back in 24 hours

laundry service said same day, but did not deliver as promised but still charged for service

excellent-quality gym as well

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

this place just needs renovation, everything is just old fashioned , gym is out of order

room was closest to the parking lot

good breakfast, friendly staff, great location!

if you need to get laundry done - it is a easy uber to schiller

the wasn t a laundry bag either

pool was warm

the breakfast buffet was excellent. gym and fitness center and pool was great.

clean room, very nice size indoor pool, restaurant in hotel was good!