a smaller hotel but had much more spacious rooms and the gym was bigger plus they have an indoor pool so it was

the restaurant is good, though i wish i had had time to investigate other services like the bar and the pool

wifi kept cutting off

so one of my kids had to sleep on the floor for 3 nights because they were out of double rooms

shuttle driver was amazing

didn't have breakfast

bar open till 1:30 am

bell captain and staff were very helpful. room service was tasty. housekeeping was good

very outdated bathrooms. no room service.

the desk is roomy and wifi is decent

the breakfast selection. and the laundry machines were broken down.

need to install laundry vending machines in your laundry room

great location, great front desk service, good access to laundry and vending machines, good elevator service,

they even had laundry facilities upstairs

i ordered room service and fell asleep again

for example we were unaware that there was laundry facilities in the hotel

laundry located in second floor accessible by payment which is ok but the washing machines and

free laundry

nice gym in the hotel

the room was very clean, the gym well equipped, and the lobby/bar attractive

guest laundry

no room service, no complementary breakfast

hotel employee at the bar in the restaurant was wonderful

turn off music in gym bc it's distracting

it was very clean and the staff were charming. gym was good as well.

needs cleaning, the rooms,hallway, laundry room.

convenient and easy, great laundry facility

it has a kitchenette and a laundry room

plus laundry facility is real bonus

the laundry area with amazing snacks to purchase was a plus

large 2 room suite with kitchenette was great. very comfortable beds

the breakfast was exceptional

daughter lives inn evanston so it was convenient and my granddaughter loved spending time in the pool

the kids love this hotel

the pool was fun for the kids

parking is no hassle at all, ample amount of free space

pool and yhe fact that breakfast was included.

the room was very comfortable - great breakfast and gym.

pet fee is extremely expensive compared with alternatives.

$100 pet fee after check out that was added on because our son stopped by with his dog for 15 minutes

when i finally got to my room there was an old laundry cart in the hall that was sitting next to the door (it

one of the days i needed to do laundry and asked for change from the front desk and they said they didn t

the front desk did not have change for laundry at any time

it is like swimming in the laundry room

needs a quarter machine or have laundry that takes debt

room next to the laundry. very noisy!

when i asked where laundry was, i was told it's only available from 5pm to 8pm

on this occasion i was put in room 102 next to the laundry

improve the breakfast offerings

came to the door with special service like breakfast accommodations

no change for laundry room

stains in the hallway and the room were a little off-putting, and when i needed to use the guest laundry, they

laundry room was out of order

good location for my needs, free parking, guest laundry,indoor pool and workout room

the washer they provide for laundry has stuff growing in the ring and looks like it has never been cleaned,

liked the out door scenery and the fact my family had the pool to themselves when we went down there

pool and gym were very nice.

i paid a little bit more for breakfast to be included and it was well worth it. great breakfast!

there was no breakfast.

the pool was very cold

entire staff from the laundry folks to the folk desk folks were all amazing and helpful

wifi a bit spotty but can t complain

were really great and though we didnt' use it apparently you get a free pass to a really good gym nearby

also, the wifi was so slow, i just used

the value for the room was very reasonable, there were several amenities available, and the wifi signal was

the laundry facilities were very good and the availability of a fitness centre and a pool was excellent

the grill and free laundry

the property had complimentary laundry room, gym and pool

breakfasts were very good. nice amenities. clean. nice pool. very nice complimentary laundry.

free onsite laundry is a huge bonus

i could also hear that i believe the laundry machines running

and the hot tub meant for relaxing had a kid in it using it as a pool

convenient parking right next door. pet friendly. location. breakfast.

it offered a great gym, sauna, hot tub and the rooms were quite beautiful.

ants in the kitchen. rain shower head was inoperable.

shuttle , staff

00 for wifi

don't like that think that rooms is not cheap but any way we have to pay for wifi but overs it's

you have to request room service and they said to make an appointment with the front desk

the wifi was included in the price, however it kept disconnecting

there is no guest laundry but the coach light coin laundromat is 10 minute walk on broadway

it was close to a lot of pan handling and scared my kids

the wifi was not working for half of our three-night stay

no tips on nothing no you can you the wifi code here / you have to check out at

it was close to a lot of pan handling and scared my kids

microwave not very clean. nor the laundry

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

convient laundry area, gym and

i am a little hesitant about logging my computer onto a public wifi

pet fee was outrageous, facility was poor.

of space in the bedroom fridge access to bus stops and train close to restaurants and laundry

no laundry facilities but luckily a good natasha service nearby

gives the info that it has a laundry, but in the facility they told me there is not

super dirty no room service to clean

wifi wasn't good, but thankfully i didn't have much work to do at the hotel.

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

lots of broken items (laundry was completely out of service for days, cracked light switch)

free parking

amazing breakfast, easy parking , clean room

waitress comped our breakfast! that was above and beyond.

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

false advertisement: no 24 hr room service and pool was not heated

you had to pay for wifi

good location, pool for the kids

of the shuttle drivers got really upset that we parked where the buses park for charging

laundry basket full of towels still over flowing and all over the floor

free pool, sauna and gym. comfortable bed. the staff at the front desk - simply angels!

still kids screaming, chasing each other around the deck, splashing literally everyone (even in the hot

the kids movies that play in the pool area

my grand kids enjoyed the indoor pool

the pool was closed and no notice or reason was given, but no big deal

breakfast was not included the front desk people and maid were excellent

check in has no parking near it and then you have to drive to another area to go onto the place where the rooms

she got us a map and marked up how to use the train to save on parking, she also explained the hotel shuttle,

wifi did not work for the night we were there

it's always a pleasure staying at the renaissance. my grandson loves the pool.

at 2 am and with kids in tow, that was pretty disappointing

the hotel the staff was friendly and the room was big enough for me , my husband and my three kids

location and parking

we didn t have enough linens we have 2request them, +aremote control, the bathroom outside the pool by the

i liked the layout of the hotel, had laundry and snack machine in one area.

on sight vending and laundry

the reservations. the paid wifi

parking easy

location was good and free parking is available. there is also washing machine in the hotel.

handy having a guest laundry and front desk selling detergent

could not use laundry facilities bc there was no washer and there was a sign on dryer that said do not use,

free breakfast and wonderful front desk staff. also free laundry machines!!

there used to be a guest laundry but it was no longer functional

towel for shower in a room, i was told you have to wait for 5 hours, as all towels are in a laundry

even after i provided the laundry list of issues endured during our stay

pool water was cold

i recommend that anyone taking their pet ask for the 1st floor

staff, pool, room setup

there is a pool but we missed the hours it was open

wish they had laundry in the building

laundry room and gym are good

onsite laundry room

the water of the pool a little bit cold.

wish there was room service

there were additional charges like parking, bar tax and others

the pool was lovely

very clean very nice rooms nice layout, good pool

stayed here because it said it was close to the casino

the wifi never worked at all

no laundry

the shuttle service, clean comfort rooms.

location if heading to rivers casino

location, customer service, amenities, courteous and prompt shuttle service

wish the bar was open earlier. 5pm is a bit late

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

we could do our own laundry, and the staff were friendly

will check out the gym on our next visit

wifi was not so good, unstable sometimes

the wifi was hard to log into ended up not using it.

bar tender was a bit rude

did not have breakfast . nice quite rooms. great location

no one came to get it and we did not realize this until the next am, too late to order room service and we did

room, had everything i needed, good breakfast, helpful staff, convenient for short stays when you need to be

hot breakfast was an extra charge even if breakfast is included in the room price

laundry not accept credit or debit cards

location laundry service printer services

it took exactly two loads of laundry to get the scent of mildew out of my clothes

wifi was not password protected and my security does not allow connection to this type system

thought i booked a room with two beds in a hotel with a pool, clicked on the wrong room during booking was unable

handled the concerns with the kids running down the hall and slamming doors immediately

the rooms and the gym

also used the gym which was very clean tidy and organised food in the main restaurant was up to a very good

the hot tub ! pool for the kids .

i could hear kids running down the hall, doors slamming, and the airplanes landing

i used the laundry service was soooo outrageous.

room service shut down before 6 which was disappointing

i splurged ordering room service for breakfast

rooms were nice and clean. kids enjoyed loft beds. aesthetics were cool.

lot of street noise; difficulty with room service getting orders correct and complete; inconsistent

breakfast is in brown bags that are handed over to guests in the lobby.

no breakfast

shirtless smoker with the huge dog sitting outside his room, the carload of teens in the parking lot ( trying

it was a good value for the money. however, the breakfast needs to be upgraded.

simple bag to go breakfast of juice, yogurt, muffin. lots of parking.

staff at breakfast bar gave my kids hot coco and even made sure the temp was safe for them

when we first checked in we were in a room next to a room with screaming kids, but the hotel staff let us move

there is no room service through the hotel itself which would have been nice

that the bar did not accept cash.

were not allowed to go to the sky deck due to kids sneaking in

shuttle to ord was prompt at 5 minutes after every hour

so were the hallways and the gym(s)

on site starbucks, restaurant, pool and fitness

liked the fact that there was a starbucks and the tavern to order food '' and drinks''from room service

they didn t have the room size i booked so some of my kids had to sleep on the floor

the pool wasn t great

friendly staff, big comfortable bed, good pool and gym facilities

the reception and food - breakfast and evening snacks with drinks.

the rooms were very nice and the breakfast

shuttle buses are super helpful run late into the night

and there are shuttles in the area to take u where ever u want to go

check in very knowledgeable very clean excellent room for price punctual shuttle

fast room service

our kids always love your freshly-baked signature soft cookies

used the gym and it was quite good

the wasn t a laundry bag either

if you need to get laundry done - it is a easy uber to schiller

when i arrived (11:30 am), outstanding room for terrific price, close to shopping mall, fabulous room service,

breakfast selection was limited

breakfast could be better

the parking lot

they don't have wifi they are laying when you check in

time, he continued yelling and caused a scene loud enough to draw attention of other guest in the parking lot,

poor wifi interference on

almost no wifi porn channel on tv with no notice on that malfunctioning toilet lights, shower

it doesn t have a laundry facility to wash clothes

they were even able to get us clean laundry with their dry cleaning service on christmas eve

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

no food or bar service due to covid.

room service was a little late

the laundry room also was outdated

the convenience to fashion outlet mall, pool area and laundry facilities. room size was nice.

loved watching the kids play at the pool

wish they provided free breakfast.

the pool was nice

we chose not to swim because the kids had a great time in the large room

decent gym and good location if you are looking to stay near the airport.

sleeper sofa where the kids slept was of poor quality, not allowing for a good night rest after the long flight

nice warm indoor pool, good breakfast and free airport shuttle also included

i used the gym which had the necessary equipment

dirty laundry was left outside my door for over 4 hours after my room was cleaned

their is no microwave and room service doesn t come to the room and clean

like the bed and room, they allowed me early check in

no outdoor seating. poor pool area.

clean,pool

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

elevator to all floors is very convenient as is the provided guest laundry

close to ohare airport, clean, and safe. shuttle driver was nice and announced airline gate.

they gym could be a bigger.

i was going to workout but the gym smelled like mildewed towels.

there is no coine laundry

no laundry facilities on property. no restaurant.

great room, customer service, indoor pool and gym, and amazing that they provide shuttle service

comfortable room, nice breakfast and a decent little gym/swimming pool.

great place , staff nice , shuttle service great

that it had onsite laundry room

there was a vending machine with water/cola and ice and laundry on our floor

operated laundry

wish the curfew was a little earlier, as we had an early morning flight to catch and there were kids yelling

provide a shuttle bus from the hotel to o'hare airport per 30 mins, it is really convenient

it s nice that they have laundry for guests

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

i thought the gym was great. the breakfast area was clean and well stock.

the wifi is super weak

wifi was on the slow side

it didn t have a laundry services

my room smelled like weed, and how don t they have guest laundry

very close to airport , early check in, late check out and big rooms

and lobby was very beautiful design and i liked it ud83dudc4dud83cudffc i also enjoyed the gym and it was clean

very close to airport , early check in, late check out and big rooms

no laundry

our room didn t have a laundry bag.

breakfast was amazing

nice breakfast

is amazing, i missed my flight, and had a really bad trip and i was able to get an early check in

laundry service (the machines) were ridiculous to use

about this stay was amazing, i loved that there was a laundry room available to guest

the free breakfast was great with a wide variety of items to choose from

updated room, clean pool and clean room

loved the breakfast,

laundry

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

also, they have a laundry where i did my load and it just costed me $4

the shuttle service was very good and easy to use, laundry facilities are free to use

facility provides: - communal microwave - communal laundry machines - ice (homeless man as an attendant)

laundry facilities on the premises is a great idea.

no microwave, no laundry, people trying to open your door

i didnt like the funky smell in the laundry/ vending area

laundry room is ok

no laundry room,old room and dirty carpet

no room service

hotel lobby for breakfast and bar for evenings were well-staffed

staff was friendly and breakfast buffet was excellent.

location, history, breakfast

chatting at 5am very loud on the laundry room and hallway like if no one is sleeping

the musty smell others complain about is just the laundry facility in the hotel

facilities laundry room was out order

like someone was doing laundry

laundry area looks like a dark dungeon, no lighting

onsite laundry facilities at a reasonable price

laundry facilities on site

laundry facilities on premises

liked the friendly staff, the breakfast and the wonderful pool

i liked the presence of the fireplace

neat and clean tidy just the coins for laundry can be upgraded to card

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

the access to laundry, vending and a workout room were all great

they had laundry options and also breakfast

rooms are super spacious, extra clothes hanging area, sofa, kitchen, big refrigerator, and a desk

the laundry room should be better signposted on the corridors.

sunday, i had to do laundry

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave

hotel has self-service laundry facilities

the pool was not accessible when i tried to use it on saturday

then i went to do laundry and learned that drier was out of service (there was a sign)

laundry room is too small. they dont give you shampoo and bath shower in bathroom.

great location and pet friendly ud83dudc4c

only motel with decent prices and pet friendly

bed was great! room was clean! free parking! perfect for visiting chicago!

pricing for the mini bar was unavailable.

pool is too small

i didn t like the price of the room service

more annoying was the quality of bath towels provided in a top dollar room: pretty much gym quality and rough

kids were not allowed to eat at the rooftop restaurant

it have facilities like gym, laundry room, restaurant, staffed

no change for the laundry room.

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

and this time, kitchen staffing chating all the time around and even taking breakfast with guests

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

the staff was very pleasant and you couldn't ask for a better breakfast

we had a second floor room, it was quiet, and clean. the breakfast was nice.

parking

breakfast was excellent

room service was fast and good

adjacent tavern on rush restaurant and bar was a nice bonus

room service is crazy expensive

there wasn t a lot not to like. but the room service menu was really limited.

the gym was usable; if you have experience lifting weights, the gym has enough to maintain you

no laundry bag in room. strong smoke smell in my room towards the end of my stay (4 nights)

they have the self-service laundry area with a reasonable cost, which is very convient for me since it was the

access to free laundry facilities and basic kitchen

is no breakfast but i did like the laundry was free and theres games and huge tv and a beautiful chef like

laundry facilities a big plus

noticed that the fireplace didn't work, but it was the middle of august so i'm guessing it was just disabled

and i spent way too much at the bar because it was so good

fireplace had only one setting on/off

they gave us great ideas about where to eat with kids and good activities for families visiting the city for

server at the bar on sunday was very unfriendly. i only gave a 10% tip as a result.

the laundry took two days to be picked up-although inside the proper bag, the

location, lobby, friendly staff, nice gym

bed was comfy, good gym

i would love a beautiful lobby and bar accessible ramp or escalator.

location, gym facilities, size and lay-out room, shops downstairs

no coin laundry machines

taylor in room service was great

staff was very helpful and accommodating of us and our pet

good gym

excellent bar and restaurant

people that work there are real gems the one gentleman who was doing the laundry card recognized me and asked

laundry

no laundry room

front desk to cleaning staff, they were very friendly, talked to kids

i then make it back after dinner to get ready for the night and my kids found these dirty face mask filters