no refrigerator. no microwave. smoking.

old, lumpy pillows we had a non-smoking room but the hallway reaked bad of smoke

and smoking

the price and it's pet friendly.

problem was that i asked for a non smoking accommodation and the room was still hazy with smoke, the bedspread

the room, the swimming pool, the workout room and the laundry area

also wifi is on the keycard envelope which made it very convenient

liked gym

unruly kids in lobby

unruly kids in lobby

amenities include a beautiful indoor pool, outdoor seating areas, and coin laundry

ran out of body wash could of used more shampoo the towel in the pool were not soft st all very clean and

very accommodating staff. good breakfast. great location for us. pool for kids.

omelette bar and pool!

attentive staff and great breakfast!

sheets smelled strongly of scented laundry soap

i liked how friendly the staff was, and how breakfast changed everyday.

no hot tub, the weekend breakfast lady not friendly

very pet friendly, nearby walking trail for our daily walkies

there is nothing i didn't like,the breakfast was excellent

broken& heat not on when i entered room also when i used laundry same box of empty pizza was on a non working

laundry on site, restaurants in area that deliver, parking close to rooms, pet friendly and even

the nice lovely rooms that it has i really like how it had a laundry room and a elevator

quiet clean order to room laundry

they had laundry.

great staff, hot coffee and breakfast, laundry, great location.

great staff, breakfast and hot coffee, laundry, all the comforts of home

great staff, hot coffee and breakfast, laundry facilities and cooking.

manager & the staff were super accomodating and friendy, the laundry facilities (altho you really could probably

late check out

they have a nice pool here , but it was unable to open because of the covid

the hotel pool was closed at the time of our stay, i wished i was able to take a swim but that's okay

i appreciate that the staff is accommodating to simple requests. i also enjoy the gym.

room service did not even come around during our 5 night stay until we specifically asked the front

i m satisfied with my stay. even without room service the stay was wonderful.

small gym and pool opening

the breakfast could have been kept hotter, other than that it was great.

need occasional supervision by the pool.

pool area could be improved.

beautiful courtyard good breakfast

the laundry facility and the non working hot tub

nice room and great happy hour and free breakfast

like everything we enjoyed the pool, bar and cleanliness in this hotel and the personnel was fantastic

the room service plates tended to stay out for an excessive time

parking was easy

under construction, no breakfast pool or laundry facilities

room needs to be cleaner, some fly bugs in bathroom, needs pest control, laundry making too much noise

the room was also near the laundry with very high humidity

view every morning i need to see that dirty view, and biggest draw back hotel doesn't have a laundry

there is no guest laundry

breakfast great

great breakfast. great price.

breakfast and room and size of pool and the underground parking super safe

location location and fact that it was clean and had everything we wanted and an indoor pool

spot, so many options around the property from a movie theater, restaurants, shopping, a kids play zone, costco

hotel has a bar and fire-pits, lap pool and everything is spotless

pool kind of small. would have liked a hot tub

just the parking spots are to tight

location, private parking, exterior, interior.

privacy with the barn style bathroom doors in the room

best thing about the hotel was the lagoon and the room service

people drinking in parking lot all night.

accepted pets.

the parking lot is not in great condition.

elliptecal and treadmill in the gym room was dated and the heart rate monitor sensor was not working on either

parking a little far, bottled water is expensive

( the kids

both of my little kids slept amazing here

pizza boxes and room service dishes

drain was clogged, pool wasn't opened and wasn't stocked with towels as advertised (3 hours after when it should

in-room amenities, friendly staff, comfortable pool, free guest laundry

the laundry room was a bit dirty

dirty laundry and garbage bags in the hallways

gym and laundry are

the breakfast, laundry facilities, and staff are amazing.

dirty laundry carts left sitting in the hallways indefinitely

the day that i arrive there was a party there so the pool was not available.

the pool was kinda small and no hot tub

breakfast ud83cudf73 is great

friendl staff eco in. super clean and great breakfast.

the pool was way too cold.

i didn t like the breakfast but it was ok due to it being covid.

my kids enjoyed the pool and having kitchen in the room

breakfast was excellent for the price of the accommodation

the size of rooms. the breakfast. convenience.

excellent gym, and nice clean hotel

the kitchen for room service was closed except for breakfast

really enjoyed the lobby bar this visit.

this hotel does not have a restaurant or room service

specific request for a quiet room, the front desk sadistically assigned us the room next to the laundry downstairs

dirty laundry room with clothes scattered all over

a group of them talking loudly in the hallway, if you want to sleep in you can forget about it, laundry room

that there was food, a gym and a pool. and the price was good

staff friendliness, pool hours 6 - 10(i'm an early swimmer), breakfast, and breakfast area, easily controllable

no free breakfast and spa services is close

pool was outstanding to say the least and the location was amazing unfortunately the bar in the pool area was

valet parking would have been appreciated when i had to walk through the rain from the parking area

not fond of the idea of eating in a coffee bar - which may have been the reasonably priced alternative

pool restaurant. staff helped out with a problem in room

my room smelled like wet laundry

to pick up my laundry room whilst large was a little tired room key stopped working twice during

the room service ( food) was good but i guess it was competitively priced.

convenient location the room service was fast and delicious most of the staff were true

paid for the buffet breakfast for two and they didnt have it i was disappointed and looking forward to the

washing machine was not working the entire time we were at the hotel and we wanted to do some laundry

it would be nice to have the laundry room on every floor.

laundry units in the third floor, pretty good size

the room was directly above the laundry area which started the dryers at 6am making it impossible to sleep

breakfast was excellent quality and selection location was very private and serene

amenities (laundry), needs to be more welcoming

the wifi service is the worst i have ever seen anywhere, you can't connect hdmi to the tv or use it as

wifi advertised, but is slow and inconsistent

wifi connection kept dropping.

wifi worked adequately

parking was large and free

value, lighted visible parking, cleanliness, staff courteous and professional, breakfast very good with excellent

cleanliness of the room, gym, pool

the drinks at the bar were over priced and the hot tub was not running

pool kind of dirty

the breakfast was delicious

shower is amazing, delicious breakfast and got a early check in!

best breakfast buffet. great location. clean.

the restrictor valve inside the shower head ) and the cable was out and i couldn't connect to the wifi it said

my kids found old french fries behind the end table.

the only little thing is the hours (9:00 pm is closed ) for the laundry

the washers and dryers in the guest laundry room could use some maintenance. they were dirty.

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

stayed for 2 nights but there was no trash bags or laundry bags available for me to throw my trash which lead

the room they gave us was across the laundry room and getting super loud at 6am

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

the beds were very comfortable, the room was big, the gym was good.

wifi so slow, i didn't bother to use it

breakfast, (important for us) free wifi, (also important, to stay in touch with our grandchildren) clean, quiet

free parking

one about dirty laundry and needing a roll of quarters, then a man walked in after me, however he had been

laundry room

laundry is chargeable

i stayed a month & the laundry facility came in handy

a staff member who appeared to be from the laundry department walked by, and when i asked where the receptionist

laundry

free wifi & kitchen

expected an extended stay facility to have a stocked kitchen

it had a fully functional kitchen, and the staff were very professional and pleasant to deal with

clean, pet friendly, kitchenette

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

room service

parking full with cars with out handicap tags, parking on saturday was crazy

wifi wouldnt connect half the time, the pool had bugs in it, food was overpriced for what you get

00 for breakfast and my kids were so scared they didn’t even enjoy it or really eat

the hotel was great! the pool was warm and the beds were perfect.

plenty of free parking

swimming pool and breakfast

stupid parking charge for something

the pool was great just surprised there wasn t a hot tub.

slim provides good customer service, and a pleasant staff member, and the housekeeping and laundry staff were

vending machines, no laundry, coffee in lobby is terrible, beds are very stiff and bathroom is tiny

machine didn't work laundry room was dirty machine we're broken no coffee setup in room or in lounge no continental

about the towels the front desk would tell us to go get them but then when we would go to the laundry room the

laundry room door needed a key to enter, unlike the hotel in hoffman estates, which doesn't have a

laundry service

having access to laundry is good too

room spacious room good breakfast laundry area clean and all machines working friendly

there is coin laundry on site

laundry was cheapest i have ever seen

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

free parking

parking

the staff was friendly, the beds were comfortable, and the breakfast was delicious.

i didn t make it to breakfast

hotel was behind on laundry and there were no bottom sheet on bed and missing wash cloths

has laundry

breakfast is terrible, no dishes, expensive laundry, expensive stay

it does not have an exercise/weight room and laundry is very costly.

breakfast is nothing, laundry expensive, no assistance with room, room not that clean, dirty towels given when

breakfast was solid, self service laundry.

the only ice machine was located on a lower floor in a laundry room

clean rooms, convenient laundry facility, nice friendly staff.

great breakfast. the afternoon social is an added bonus.

kitchen is so small ,king bed is avarage

then i went to do laundry and learned that drier was out of service (there was a sign)

laundry room is too small. they dont give you shampoo and bath shower in bathroom.

dog friendly and no pet fees.

the parking lot needs some work

is y'all at pet friendly hotel and when the pet makes a accident the owner or the guest get blamed for it

we also appreciate having the laundry facilities

also, we wanted to use the on-site laundry, but the washer was not working

was perfect , the breakfast, the rooms were so spacious, kids love the pool and the staff was really

plenty of parking and close to the axpona event that was being held at the renaissance hotel

the pool was indoor which is great but it was freezing cold. only complaint for the whole stay

like a musty smell, they put me next to the laundry room where there was noise all the time

in the morning (i am not a morning person) you might want to note they did not appear to offer room service or

the pool too small, she appear bigger on the pictures. no water games flr kids

there is generous parking in front

loud kids running the halls

bed, laundry area - finally figured out i could get change out of the pop machine by inserting a dollar

size, laundry facilities, delivery of food &/or packages to front desk

i could do my laundry easily. the staff was also excellent.

maybe a sign saying that you can get change for laundry in pop machine

nice and quiet; free parking

great location, clean facility and super nice staff!! great breakfast!!

kitchen!!!

the breakfast and the pool

breakfast was excellent

the comfort and the ambiance. an extra joy was the fireplace

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

pet friendly

while swimming one of the pool light came out of the side of the pool with exposed wires while my kids and

gym, customer service

loud kids running down the hallway after 9pm

i would have appreciated being able to buy quarters for the laundry with my debit card

they have a laundry room for guests and a fitness center

little more choice for breakfast.

breakfast was not offered

great location, good breakfast, easy free parking, good gym on location, clean sheets

the bed was king size and it smelled like fresh laundry

breakfast nice pool unfortunately hot tub was not open due to virus nice fireplace on a cold rainy evening

the pool hours were great- open until 11 for kids, 12 midnight for adults to have some quiet time

my boys loved the indoor pool and my husband enjoyed the free beer in the evening

unable to bring breakfast to your room.

the room was very clean and the staff was very helpful, nice to have a clean laundry facility

new very clean rooms friendly staff good breakfast

nice selection for breakfast served in a neat and clean manner

paid ---$ for a christmas night room for my kids to swim and wasn't told till i checked in that the pool was

checked in an went to take the kids swimming an a guest had the dog in the pool area an pool

laundry not working, construction in the middle of the lobby

a very old one, carpets look horrible, and no restaurants and laundry in the hotel

i appreciate that towel & sheet laundry is a conservation issue but they do not even enter the room to even

they kept the parking lot salted, when icey

bed, breakfast, location, service

just the right size with all required amenities like the communial laundry room to wash and dry your clothes

breakfast was nice,they have a laundry area coin operated for long stays

had a shuttle to station and mall, laundry, breakfast, happy hour eats, gym, pool and huge two bed 2 bath

the location and staff were great, laundry and basketball court also a plus.

parking comfortable beds, full kitchen with equipment, lounge area, tons of storage space on-site laundry facility

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

overall was a great experience and my kids enjoyed their

the hot tub, pool and how the hotel is conveniently located next to everything

understand no room service due to covid but there weren t any additional supplies in the room to refresh

the fitness center & pool.

no hot tub with the pool.

the bed was squeaky. the pet deposit was $50 which is very high.

kitchen out of service when i tried to order room service.

dirty laundry was left outside my door for over 4 hours after my room was cleaned

with bar and restaurant right there you aren&#

no outdoor seating. poor pool area.

gym is fine business room is good , you can take printouts of you want shuttle service for near

is not answering the all whenever i dialed them for room service or front desk or house keeping

they also have a guest laundry where i could wash my clothes

they even arranged an early check in for me

parking was easy

pool hours 7 am to 11 pm

i really enjoyed the breakfast

laundry mat, dollar tree and target across street

the laundry room was easy to use with the app instead of coins

t have laundry detergent in the washing room should refill on this was the only thing i

be nice if a change machine or other means were available to make change/get quarters for the laundry machines

24 hour fitness room and laundry room are close to each other

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

in to the parking lot was a little confusing at night

room, free parking, and so many details that made my stay a memorable one

good breakfast, friendly staff, great location!

the room set up & opportunity to travel with our pets.

they charge pet fee $100

not like that there wasn't at least a continental breakfast and that the pool area was closed and it was 80

parking was hard some times but that's no fault to the hotel

pool was freezing

we were greeted with kindness, check in easy, nice atmosphere, lobby was updated, stylish, the bar was open

kitchen has all equipment

hotel was clean, our room had complete kitchen, wine glasses, etc

price for hotel room with full kitchen, pool, gym, and breakfast

very clean, beds comfortable, great breakfast

down to the front desk and the guy told me he told the attendant that it would be 2 adults and 2 kids well then

didn't really like the parking lot but maybe there was some better parking that i didn't see.

drinks in the lobby bar were very expensive

facility and location was the best part of the trip, and parking was free

on the last night we did not receive room service

laundry on site was very convenient

no pool.

they gave us a late check out then didn’t communicate that to desk staff, who then rudely called the room

literally no toiletries provided - even a bar of soap

was trash all over the parking lot

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

in pool was little cool for the kids

a little hard to locate. an on-site bar would always be nice.

breakfast available for purchase and nice bar for evening night cap

no breakfast

the complimentary breakfast was above and beyond. i also enjoyed the pool.

the pillows were very comfortable as well the air conditioning cooled very nicely the small kitchen area

very clean, friendly staff, and the pool

clean with a good bed and helpful staff. very good breakfast.

if the pool was inside and open. but i completely understood because it was a cold outside.

no laundry room

kids enjoyed every minute

pool area could have been warmer because when getting out the pool it was chilly

bed, suite, warm cookie, room service.

let us know that the pool may be chilly due to weather conditions

had to use the laundry room it smelled like urine in there and the ice machine is in the little

large refrigerator and convenience of guest laundry

i didn't have a chance to check out many of the additional facilities, but the staff doing laundry while the

com error but the staff seemed surprised and annoyed that i had a pet even though it is a pet friendly hotel

didn t have an indoor or outdoor pool. minimal parking.

great bed! blue heron bar attached was fun and had good food.

this is the first time i was at a hotel without a microwave or laundry room

no laundry breakfast is not worth to pay sensor light in the bathroom was not good to turn on

also a laundry room

s no microwave in the room and no laundry facilities

shuttle service was only for certain times - i booked this hotel because of the shuttle service but

large dirty laundry basket next to front desk all day

super friendly staff and the property was very accommodating to my pet needs.

love the kitchen even though we didn t really use it it felt like a bonus to have had

quite, clean, breakfast was good, pool was nice

there was not adequate parking.

love the laundry room

the laundry was priced rather high

laundry machine didn't work well

staff was great, laundry on-site, pet friendly, in a business complex near shopping & food.

free coffee, tea, & breakfast muffins were available starting at 6am, & their laundry area was clean (accepts

laundry room was small and congested

was clean and kids friendly with other kids and parents but the ones that didn t have kids seem

wifi needs to get better.kept on disconnecting.

it’s hard for adults on vacation to get alone time when we’re around everyone’s kids

the bar was great and the food

staff is extremely friendly and helpful and every area from pool, gym area, restaurant, to my room was clean

no pen or paper or wifi or microwave to heat up food

room were quiet without kids running around at night

hospitality was amazing - they provided us with free champagne and drink tickets for the bar when we informed

it's a very nice place, great location and loved the pools

for our coffee and it s not continental so that sucked the pool was great the gym was a bummer laundry service

the covers were ripped, closet door off of the hinge, no laundry bag, shower was dirty and the shower head kept

kids running around the hallway and makes loud noises past 10pm

needed more towels. a bit noisy being down the hall from the kids running around

pool for kids -roomy room -decent value for 4

pile of dirty laundry still in the room and no follow through from staff on another issue

the first floor by the laundry room smelled of mold, the tub was stained, the hot tub was out

says they have laundry service and washers but we were told they didn t and washers were broken

i was right across from the laundry area room 339 it was a bit loud.

the dryer was broken, so i couldn't do laundry before i left.

breakfast was ok one day the sausage was it fully cooked, cranberry juice was like colored water

small pool

pool

quick to replenish food at breakfast

she was hanging out in the parking lot with friends of hers that would park in a handicap spot

even after i provided the laundry list of issues endured during our stay

environment, easy to reach airport, good parking place, easy to reach office

very friendly and helpful staff. free parking. pool.

offered to switch our rooms immediately, but we chose not to, so we wouldn't have to move our kids

staff, pool, room setup

loved the guest laundry

handy having a guest laundry and front desk selling detergent

free breakfast and wonderful front desk staff. also free laundry machines!!

could not use laundry facilities bc there was no washer and there was a sign on dryer that said do not use,

towel for shower in a room, i was told you have to wait for 5 hours, as all towels are in a laundry

on sight vending and laundry

i liked the layout of the hotel, had laundry and snack machine in one area.

boomboxes blasting in the hallways, people carrying on loudly in the parking lot at 2 am, etc

parking lot wasn t cleared of snow properly, making it treacherous to get to my car

was totally peeling, faucet dripped, no security -back entrance doors were unlocked, kids running through hallways

the laundry room should be better signposted on the corridors.

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave

hotel has self-service laundry facilities

sunday, i had to do laundry

tray that our disposable cups were on was dusty, the pool was chilly

over fifteen people multiple kids under 16 unattended

only thing that i could say that i didn t like was the coffee at the bar area

the hotel had a nice heated pool for my kids

easy to get to. free parking. large room.

t connect any of our devices to the wifi which is a bummer considering we packed a ps5 nintendo switch for

) the pool is nice and clean but very small

from highway, super comfy bed, clean facilities, on site bar and grill

the pool area had a super chlorine smell

the pool was small and ice cold. my kids were freezing.

pool was small but at least they had one and it was working

since it was being renovated, the pool was closed. but we knew that prior to booking

no shuttle to airport o'hara

there were wild bunnies right outside the pool area. 10/10

no shuttle to o'hare.

free wifi and breakfast made this hotel the best price around the airport and the free shuttle was

poor wifi interference on

the parking lot

time, he continued yelling and caused a scene loud enough to draw attention of other guest in the parking lot,

they don't have wifi they are laying when you check in

almost no wifi porn channel on tv with no notice on that malfunctioning toilet lights, shower

the laundry machine didn't function very well.

one staff even did his own laundry while cooking himself a meal in the room by the front desk

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

location is close to airport and it has good ac/parking.

reservation clearly said breakfast and wifi would be included

the stairs were was filled with overflowing housekeeping bins of garbage and extremely soiled laundry

their laundry room is convenient

saw employees doing laundry and folding with no gloves or mask

laundry needs to fix, but the front dedk agebt is vrry nicr

laundry is still using coins and requires cash to buy quarters to use for doing laundry

breakfast was really good and served hot

was charged $--- for 7 nights for a pet fee.

i asked to not have my rm on the 1st flr (because by myself and window right on parking lot) was told to just

having a warm breakfast in the morning!!

no shower curtain in shower. wifi kept disconnecting on my laptop.

onsite laundry facilities at a reasonable price

laundry facilities on premises

laundry facilities on site

spacious, peaceful area, great facilities within the room tv, kitchen, perfect space for the few days

rooms are large with full kitchen and comfortable bed

no laundry facility

bathroom was really small. no laundry room

was living in the 6th floor it s very difficult to catch the wifi

breakfast did not come with my booking

nice desk and mini bar w/sink and refrigerator and coffee service

i was surprised by the very nice job they did on the rooms, the common areas and the pool

a late check out which we're grateful for

the staff was grate the pool was nice.

elevator was in bad shape by the pool area, very beat up and needs to be updated

breakfast was good, the bed was comfortable and well-made with plenty of pillows, the wifi was

access to the pool, big parking

location, breakfast

clean room and around nice clean pool.good breakfast and very helpful customer service.

small pool. we were upgraded to a suite, so that made up for it.

pool was very crowded and had to wait for towels.

staff & attentive staff, clean laundry & workout room, updated appliances in the room

laundry facilities were clean and available

location, laundry room, the size of the room

they also have a couple of vending machines in the laundry room, which is convenient in case if you forgot to

you need cozy staff is absolutely wonderful free coffee downstairs sometimes snacks workout room laundry we love

breakfast was basic and filling

breakfast was bad.

breakfast was the same every day, but not bad

simple bag to go breakfast of juice, yogurt, muffin. lots of parking.

it was a good value for the money. however, the breakfast needs to be upgraded.

if you don't get a room close to all of the on site action (laundry, elevator) it should be a quiet stay

we were so close to the elevator and laundry and some other things happening on site that we didn't sleep at

my kids fell in love with the place as we entered the rooms

space/size of room exercise and pool area great breakfast easy access from doors to rooms

comfortable beds. breakfast was great and staff very friendly.

business hours of bar and restaurant.

kitchen, i don't know why it could not provide food for a noon or evening meal and maybe even room service

everyone from reception to the kitchen to the maids

didn t appreciate my car being vandalized in parking lot

since the hotel has what seemed to be a full kitchen, i don't know why it could not provide food for a noon or

no laundry .tv service is slow.

no guest laundry room

please also be reminded there is no laundry in the hotel

everything except no laundry for guest ! that s extremely hard when staying a week or more

wifi sucks

it s nice that they have laundry for guests

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

wifi was on the slow side

it's located close to a parking area

always stay here because of the indoor pool, the nice and friendly staff and the convenient location for my

laundry in the room that was supposed to clean was dirty n had hair on it we asked for more and was

they have a coin laundry we found great after road

table lamp not working * smelly room * torn chairs and couch * smells like pets were there * no laundry bag *

no plastic bag for laundry

so much going for it as an airport hotel: price; free airport shuttle; basic but free breakfast; laundry; clean