breakfast was very good and room was very clean.

breakfast was excellent with lots of options

breakfast was excellent as were the accommodations

gym made me a little disappointed

my kids found old french fries behind the end table.

the washers and dryers in the guest laundry room could use some maintenance. they were dirty.

laundry facility could use a little work

we were near the laundry room which we had to close the door since it was so dirty

the only little thing is the hours (9:00 pm is closed ) for the laundry

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

amenities (laundry), needs to be more welcoming

wifi advertised, but is slow and inconsistent

the wifi service is the worst i have ever seen anywhere, you can't connect hdmi to the tv or use it as

wifi worked adequately

is no wifi included

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

no free breakfast and kitchen had no equipment to cook or plates to eat or drink from and no coffee or coffee

the beds were very comfortable, the room was big, the gym was good.

bathroom had enough towels for all of us housekeeping kept our beds made & trash cans clean parking was

sign in the parking lot that the hotel is not responsible if your car is vandalized or broken into

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

room service

it's fine but if you have little kids, it's a trek

it's fine but if you have little kids, it's a trek

great location, close to o'hare, expressways & restaurants. great bar on premises.

was there no free wifi

i liked that there was some food right next door in case the kids were

the swimming pool was amazing

plenty of free parking

i liked that there was some food right next door in case the kids were

slim provides good customer service, and a pleasant staff member, and the housekeeping and laundry staff were

about the towels the front desk would tell us to go get them but then when we would go to the laundry room the

the cleaning team was extremely rude when we asked for an extra towel and some laundry detergent

the cleanliness of the rooms around the area so is the laundry room

machine didn't work laundry room was dirty machine we're broken no coffee setup in room or in lounge no continental

pool table, jenga, cozy couches, tables to sit at

location, private parking, exterior, interior.

we didn t use the pool but it looked very nice

hotel has a bar and fire-pits, lap pool and everything is spotless

just the parking spots are to tight

everything here was quiet, professional, clean, and all i needed. breakfast was great.

accepted pets.

elliptecal and treadmill in the gym room was dated and the heart rate monitor sensor was not working on either

very convenient, very clean, stylishly furnished room and very good breakfast

free parking, free internet.

they had laundry.

everyone is kind of. laundry mechanics terrible smell like peeps.

units, discounts available, family rooms, wifi for a fee, outdoor pool with handicap chair lift, laundry and

broken& heat not on when i entered room also when i used laundry same box of empty pizza was on a non working

the nice lovely rooms that it has i really like how it had a laundry room and a elevator

hats off to your staff, all areas including the pool and common areas were spotless

spacious room/suite that was nice and clean. ample free parking available.

went down to the bar the first night and the gentleman at the bar was very accommodating with the ice, the

we were able to eat in the adjoining bar and the food and service was good but there was no heat in the hotel

on the last night we did not receive room service

large pool, business area available, and good size workout room with a large tv

i did not like a long haul way. took some time to get to our room with little kids.

me and my kids like the room and the pool

the room is so clean and big for a family. good wifi connection.

awesome staff, great breakfast!

view every morning i need to see that dirty view, and biggest draw back hotel doesn't have a laundry

the room was also near the laundry with very high humidity

there is no guest laundry

under construction, no breakfast pool or laundry facilities

room needs to be cleaner, some fly bugs in bathroom, needs pest control, laundry making too much noise

my room smelled like wet laundry

to pick up my laundry room whilst large was a little tired room key stopped working twice during

the starbucks coffee bar was great to have

only major disappointment for us was how early room service closed up for the night

and friendly room was cleaned every day, new towels and bedding decent gym and pool good location shuttle bus

the laundry facility and the non working hot tub

atmosphere just beautiful hotel period the breakfast buffet and the cocktail hour was also very very good

free coffee and breakfast, work out room, pool

good location and free parking.

great breakfast great customer service

service, cleanliness, shuttle,parking.

we specifically requested a pulled away bed for our two kids since our babysitter sintuation has changed

the parking lot is a good distance away

food options at hotel and the bar and restaurants in the hotel are exceptionally great!

was no microwave in the room and the pool hours were kind of early

my kids enjoyed the pool and having kitchen in the room

the sofa bed needs to be changed bad mattress, lighting in the kitchen was dim

loved the room, breakfast, and pool

the pool and the hot breakfast were both great

complimentary breakfast, friendly staff, and great facilities

specific request for a quiet room, the front desk sadistically assigned us the room next to the laundry downstairs

a group of them talking loudly in the hallway, if you want to sleep in you can forget about it, laundry room

dirty laundry room with clothes scattered all over

good free breakfast and the pool seems a hit with kids

the room was very nice. i like that the pool stay open till 11 pm .

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

parking close to the door, nice lobby area, friendly, everything worked, good overall experience

location, kind staff, swimming pool, gym. room was clean and cozy.

we also appreciate having the laundry facilities

also, we wanted to use the on-site laundry, but the washer was not working

plenty of parking and close to the axpona event that was being held at the renaissance hotel

there is no hot tub and the pool is a little small and the water was a little cold.

free wifi is always a plus

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

also ev charger station

gave us good information about the facilities: free breakfast, directions around parking/facilities

the cable and wifi kept going out

having access to laundry is good too

laundry was cheapest i have ever seen

laundry service

room spacious room good breakfast laundry area clean and all machines working friendly

there is coin laundry on site

hotel was behind on laundry and there were no bottom sheet on bed and missing wash cloths

breakfast is terrible, no dishes, expensive laundry, expensive stay

it does not have an exercise/weight room and laundry is very costly.

breakfast is nothing, laundry expensive, no assistance with room, room not that clean, dirty towels given when

has laundry

like a musty smell, they put me next to the laundry room where there was noise all the time

i like the place i wish the pool is bigger and the gym as well. i'll come back again

the pool too small, she appear bigger on the pictures. no water games flr kids

the pool area was very cold. it cut our pool time drastically.

the kids like the buffet style better

the only ice machine was located on a lower floor in a laundry room

clean rooms, convenient laundry facility, nice friendly staff.

breakfast was solid, self service laundry.

location..breakfast is fresh and tasty.

wasn't a fan that it allowed pets because unfortunately another visitor had a dog that kept barking

a nice bar to finish the evening

it was a great stay kids loved the pool and the breakfast was great also :)

hospitality was amazing - they provided us with free champagne and drink tickets for the bar when we informed

friendly staff, comfortable bed, free wifi, nice size tv.

did not like fitness room had no cell service or wifi, too many kids in hot tub unsupervised .

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

no microwave in rooms,no bar or restaurant in hotel.

breakfast could have been a little better and i know it s a work hotel but the bar being closed on friday

while swimming one of the pool light came out of the side of the pool with exposed wires while my kids and

the location was perfect. friendly service. i felt 50/50 about the pet policy

laundry on site was very convenient

were comfy, plenty of pillows and the parking lot wasn't full of pot holes

breakfast, a jimmy dean breakfast sandwich and a granola bar is better than nothing

due to covid-19 there is grab and go breakfast which is a brown paper bag snack.

rooms were nice and clean they had a pool it was being serviced due to covid and they had scheduled times and

the laundry room was very high

laundry mat, dollar tree and target across street

24 hour fitness room and laundry room are close to each other

room, laundry room available, cleanness, friendly staff, morning free coffee

the facilities like laundry, gym were good

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

one staff even did his own laundry while cooking himself a meal in the room by the front desk

the laundry machine didn't function very well.

would have loved some hot eggs or yogurt for breakfast buffet but pancakes were good!

gym room is small, carpets are very old

they also have a guest laundry where i could wash my clothes

highly recommend, kids loved making waffles and fitness center is good

clean, quiet, and a great facility for kids as well with late pool hours

wifi was horrible (no bad weather) amc which is a basic channel was not available no option to use

the breakfast was a poor suggestion

the room service isn t open all day, no

from the snow storm there was horrible room service, no towels , no plates or anything for food i ordered bathroom

issue there are not enough handicap parking i am on crutches and had to park in a regular parking on the side

large rooms clean pool area great staff

parking is good

no shuttle to o'hare.

since it was being renovated, the pool was closed. but we knew that prior to booking

large room size and free parking.

couple fighting in the parking lot with police outside our window

other ones were bar and restaurant

room was spacious, clean and the pool was awesome!

i couldn't smell the pool

in addition our booking was advertised as a 1 bedroom suite that separated from the kitchen area, this is not

pool water was too cold

the pool to cold

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

the breakfast the eggs wasn't very good but i really have nothing to complain about

clean. had a pool and gym.

beautiful view of forest preserve behind hotel - beautiful property and great location with free parking

clean and nice. classy decorations. great parking. friendly staff.

the basketball court was right next to the pool

parking was horrible

separate living area was exceptional with a bonus added kitchenette and all the accessories for the kitchen were

the layout was awesome, bed very comfortable. i loved the kitchen.

great breakfast

breakfast was nice,they have a laundry area coin operated for long stays

the location and staff were great, laundry and basketball court also a plus.

parking comfortable beds, full kitchen with equipment, lounge area, tons of storage space on-site laundry facility

just the right size with all required amenities like the communial laundry room to wash and dry your clothes

had a shuttle to station and mall, laundry, breakfast, happy hour eats, gym, pool and huge two bed 2 bath

no refrigerator. no microwave. smoking.

and smoking

problem was that i asked for a non smoking accommodation and the room was still hazy with smoke, the bedspread

i booked the non-smoking room however it smelled like smoke

are simple but serve the purpose if you and your pets need a place to stay smoking rooms were available and

the room, the swimming pool, the workout room and the laundry area

the pool was over crowded with kids and appeared like it was the source of their baths

the website claimed parking cost $5 per vehicle but desk manager advised me it was free (thankfully)

bright colors, friendly staff. big clean pool. ample free parking. large spacious room

more than one simulator does not work in the gym (and the water in the pool was changed, i think a year ago

no laundry .tv service is slow.

no guest laundry room

please also be reminded there is no laundry in the hotel

everything except no laundry for guest ! that s extremely hard when staying a week or more

wifi had no signal

maybe a sign saying that you can get change for laundry in pop machine

i could do my laundry easily. the staff was also excellent.

bed, laundry area - finally figured out i could get change out of the pop machine by inserting a dollar

size, laundry facilities, delivery of food &/or packages to front desk

better breakfast less carbs

they have a laundry room for guests and a fitness center

i would have appreciated being able to buy quarters for the laundry with my debit card

bagged breakfast

one point the hotel was fully booked and we couldn t find a parking space

we couldn t do the continental breakfast because of covid. but thank you for keeping us safe.

cleanliness of the room, gym, pool

pool temperature was perfect

on site restaurant closed sunday/ monday. so. no room service. indoor pool is not heated.

1 bar of soap on bath matt on the floor for shower, none for sink

clean, well kept hotel with professional staff. plenty of parking and close to the interstate.

the bed was king size and it smelled like fresh laundry

kitchen help did a good job

breakfast is ready on time, staff in kitchen is efficient

the kids were able to swim most of the time

parking lot needs to be re-done

a staff member who appeared to be from the laundry department walked by, and when i asked where the receptionist

i stayed a month & the laundry facility came in handy

laundry room

one about dirty laundry and needing a roll of quarters, then a man walked in after me, however he had been

laundry is chargeable

the parking lot

they don't have wifi they are laying when you check in

time, he continued yelling and caused a scene loud enough to draw attention of other guest in the parking lot,

poor wifi interference on

almost no wifi porn channel on tv with no notice on that malfunctioning toilet lights, shower

i appreciate that towel & sheet laundry is a conservation issue but they do not even enter the room to even

laundry not working, construction in the middle of the lobby

a very old one, carpets look horrible, and no restaurants and laundry in the hotel

and accommodating staff, room is excellent, bed is very comfortable, wifi is very good, refrigerator in room is

staff is friendly, hotel is clean and comfortable. breakfast was good and cost was reasonable.

no plastic bag for laundry

table lamp not working * smelly room * torn chairs and couch * smells like pets were there * no laundry bag *

they have a coin laundry we found great after road

laundry in the room that was supposed to clean was dirty n had hair on it we asked for more and was

size of laundry room and exercise room

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

breakfast was excellent

nice location, roomy parking, easy check in-out

the breakfast was very good with a lot of options.

i didn t make it to breakfast

laundry room is too small. they dont give you shampoo and bath shower in bathroom.

then i went to do laundry and learned that drier was out of service (there was a sign)

is y'all at pet friendly hotel and when the pet makes a accident the owner or the guest get blamed for it

bed was great! room was clean! free parking! perfect for visiting chicago!

i only had problems with the wifi, but ahiman, one of the hotel staff, helped me a lot with this

amenities include a beautiful indoor pool, outdoor seating areas, and coin laundry

no wifi in our area, blinds were broken and didn t come down all the way.

breakfast was not included in room price - was $13

very accommodating staff. good breakfast. great location for us. pool for kids.

my kids say it all “this is a really nice hotel

dirty laundry was left outside my door for over 4 hours after my room was cleaned

their is no microwave and room service doesn t come to the room and clean

like the bed and room, they allowed me early check in

the pool and room were nice,also the bed was a dream

gym is fine business room is good , you can take printouts of you want shuttle service for near

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

it s nice that they have laundry for guests

the pool is not open

always stay here because of the indoor pool, the nice and friendly staff and the convenient location for my

wifi was on the slow side

even after i provided the laundry list of issues endured during our stay

old and musty. very dark parking lot.

offered to switch our rooms immediately, but we chose not to, so we wouldn't have to move our kids

nice pool, really good hotel

i recommend that anyone taking their pet ask for the 1st floor

handy having a guest laundry and front desk selling detergent

there used to be a guest laundry but it was no longer functional

towel for shower in a room, i was told you have to wait for 5 hours, as all towels are in a laundry

could not use laundry facilities bc there was no washer and there was a sign on dryer that said do not use,

free breakfast and wonderful front desk staff. also free laundry machines!!

on sight vending and laundry

i liked the layout of the hotel, had laundry and snack machine in one area.

location was good and free parking is available. there is also washing machine in the hotel.

wifi was not always available

was totally peeling, faucet dripped, no security -back entrance doors were unlocked, kids running through hallways

the laundry facility was $3

two different bank cards in laundry payment option for dryer

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

nice laundry and vending

strong odor of natural gas immanent from laundry room

well presented breakfast and the laundry facilities were great

young lady preparing breakfast was awesome

such as breakfast hours, wifi info, check-out time, etc

the spa and the staff!!!

liked that the property was very clean , had breakfast included in the mornings, had a pool/ hot tub, even had

easy to get to. free parking. large room.

could use grab bar for safety to get in and out of tub/shower

the hotel the staff was friendly and the room was big enough for me , my husband and my three kids

with a pool and workout room, restraunt as well this is perfect for longer family trips

only thing that i could say that i didn t like was the coffee at the bar area

my room was by the laundry room and i could hear it all evening.

parking directly next to our room was an amazing feature. loved the beautiful lake too

a lovely view across the lake , a very welcoming lobby area with modern stylish furnishings , bar and grill is

lounge was terrible. the actual bar was just a shelf. pool was old. no hot tub.

i liked the pool, the gym, the very helpful staff

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

the parking lot was not crowded and easy to get in and out

room smelled as if a pet had been in it (ie wet dog)

we enjoyed the facilities, the pool was clean and warm enough for kids to splash for an hour

nice breakfast included

the pool was a really fun feature

parking too was an issue

beds were comfortable. pool area was nice and clean

very comfortable and spacious room. superb pool

cleanliness and the room size loved the pool

closes early and no restaurant or bar available after that not good service in case you have to stay on for a

hotel staff were great, but this hotel is not super close to o'hare even though they offer a shuttle

the shuttle was not at the airport on the hour every hour as advertised

comfortable bed plenty of parking clean bathroom that s all

would be nice to have an airport shuttle

sheets smelled strongly of scented laundry soap

breakfast great and room

lots of parking

breakfast was very nice and offered a great variety

wifi works, bed very comfy

the access to laundry, vending and a workout room were all great

neat and clean tidy just the coins for laundry can be upgraded to card

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

they had laundry options and also breakfast

snow from the storm wasn't cleared in the parking area

didn't notice a pool, but there were laundry facilities

a room with a kitchenette, not even simple silverware was stocked and had to be asked for

no wifi and i had work

not far from the place i need to be for the weekend. there was a lot of parking.

bad, bad wifi

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

elevator to all floors is very convenient as is the provided guest laundry

maybe like a drink coupon for the bar

everything. shuttle to the airport.

free shuttle to o hare airport, nice bar and breakfast.

small pool and mediocre breakfast

was no towels for the pool 2/3 times we swam and the 3rd time there was 2 towels

wife and kids loved it

breakfast could have had more options

nice little gym and indoor pool

about this stay was amazing, i loved that there was a laundry room available to guest

laundry service (the machines) were ridiculous to use

comes with kitchen area

there's a kitchen!

breakfast, convenient location, big rooms, lots of places to eat around the hotel and transfers to

no laundry facilities on property. no restaurant.

there is no coine laundry

also the food and drinks at the hotel bar were awesome along with the bartender

comfortable beds, big bathroom, nice breakfast buffet options.

need more options in breakfast

laundry units in the third floor, pretty good size

washing machine was not working the entire time we were at the hotel and we wanted to do some laundry

the room was directly above the laundry area which started the dryers at 6am making it impossible to sleep

it would be nice to have the laundry room on every floor.

location, parking, coffee available at all times, breakfast.

manager & the staff were super accomodating and friendy, the laundry facilities (altho you really could probably

great staff, hot coffee and breakfast, laundry, great location.

great staff, breakfast and hot coffee, laundry, all the comforts of home

great staff, hot coffee and breakfast, laundry facilities and cooking.

location. weird people hanging out in parking lot and lobby. i would guess

laundry

the shuttle service was very good and easy to use, laundry facilities are free to use

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

also, they have a laundry where i did my load and it just costed me $4

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

facilities laundry room was out order

floor was dominated by a busy laundry area - i was glad i wasn't in one of the sleeping rooms in that section

squeaky beds. old and dirty laundry room.

you feel you are in a laundry cleaning area

laundry area looks like a dark dungeon, no lighting

no laundry

our room didn t have a laundry bag.

i then called the front desk and they said no so i had to drag my kids out of bed with only fifteen minutes

the pool was warm

kids running around slamming the door

location laundry service printer services

it took exactly two loads of laundry to get the scent of mildew out of my clothes

laundry not accept credit or debit cards

thought the gym was good and the breakfast was simple but had potential

enjoyed the breakfast - shuttle service was also great

it didn t have a laundry services

my room smelled like weed, and how don t they have guest laundry

and lobby was very beautiful design and i liked it ud83dudc4dud83cudffc i also enjoyed the gym and it was clean

wi-fi hard to access room service never picked up

the gym had great equipment

operated laundry

there was a vending machine with water/cola and ice and laundry on our floor

that it had onsite laundry room

no consignar , gym is minimal

when we got there they just seemed like bored high school kids and that explained why they didn t seem like

great room! very good breakfast and accommodating staff. the pool was great as well.

location: plenty of free parking

gym was abit lacking, solution was free pass to a gym.

beautiful courtyard good breakfast

i loved having the kitchen for dinner and meal prep

laundry service said same day, but did not deliver as promised but still charged for service

laundry facility except some contractor picks up and drops back in 24 hours

i asked if they had dry cleaning/laundry service

was no laundry service and this was very inconvenient

they had a nice gym with lots of weight machines and aerobic equipment that was open 24 hrs

s no microwave in the room and no laundry facilities

this is the first time i was at a hotel without a microwave or laundry room

no laundry breakfast is not worth to pay sensor light in the bathroom was not good to turn on

also a laundry room

) in room coffee, location & ease of parking

laundry room was small and congested

pool needs a little cleaning.

the wifi in the second room did not work

the kids that were running and playing outside my room and knocking on the door a running away.

the breakfast buffet was perfect

wish they had laundry in the building

laundry room and gym are good

onsite laundry room

friendly staff, comfort of the hotel, the connection with the city and the airport-shuttle bus, kitchen etc

the friendly staff, location, view, the pool. overran everything.

very clean very nice rooms nice layout, good pool

for the price of the room breakfast should have been included and no restrooms close to the pool

unable to get wifi on my phone

very bad beds hurt my kids and wife back and mine

the bar and restaurant was closed. there was a big floating in the hot tub

laundry is still using coins and requires cash to buy quarters to use for doing laundry

saw employees doing laundry and folding with no gloves or mask

the gentleman working the laundry folding towels and such also had a cigarette dangling from his mouth

the general property could use a bit more tlc, laundry on the 3rd floor walk up

their laundry room is convenient

the man that was tending the bar in the evening was very unprofessional; he was so

the bar was closed during my stay

didn't have free continental breakfast. the pool had flies in it.

small pool

there was no free breakfast no room service

only complaint would be parking is always full, but otherwise it was wonderful

like that the room is very beautiful, the white with the purple, and there was nice kitchen area and doors into

not like that there wasn't at least a continental breakfast and that the pool area was closed and it was 80

breakfast was bland and it was only for 2 adults and two kids if you stayed 2 nights

location was close from my event, nice wide parking, room was big enough and clean

parking lot drinking and drunken activities. signage visibility.

wifi kicked you out early the morning of checkout making it difficult to navigate gps or looking up

the breakfast was very fresh

eggs were chewy, didn't taste fresh. rest of free breakfast was great!

i asked to not have my rm on the 1st flr (because by myself and window right on parking lot) was told to just

location, room size, clean bathroom, comfy bed, parking, staff service

very friendly staff , ample parking, and comfortable room,

very friendly staff. loved the hot breakfast and affordable even with pet fees

the pool had kids spitting and coughing couldn’t get in cause covid-19

i was surprised by the very nice job they did on the rooms, the common areas and the pool