unlocked external door. couldn t get into workout room or pool with card. had to get staff.

the gym was pretty low end.

customer service, housekeeping, parking and location!! outstanding!

well lit, good access to doors for parking

breakfast is a starbucks cafe within the hotel. it s ok but not great.

00 for wifi

very clean, nice rooms for the money. has shuttle to ravinia festival

parking area torn up

room service 20 minutes came in 60 in a brown bag and stone cold -not edible

it's easy to reach, has free parking and is a good hotel if you don't want to stay in the city center and if

simple bag to go breakfast of juice, yogurt, muffin. lots of parking.

breakfast was the same every day, but not bad

breakfast is in brown bags that are handed over to guests in the lobby.

no breakfast

simple bag to go breakfast of juice, yogurt, muffin. lots of parking.

laundry facilities on premises

laundry facilities on site

onsite laundry facilities at a reasonable price

spacious room, great kitchen, very clean, own entry from outside, central air vs an ac unit

very quiet place, spacious room with a kitchen, a huge tv and even a fireplace

the laundry room should be better signposted on the corridors.

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave

hotel has self-service laundry facilities

sunday, i had to do laundry

the pool was nice and cool. the hours were also awesome

laundry room was small and congested

breakfast is amazing.

also the breakfast was better than most of hotel breakfast i

the whole process was very smooth, and they handled a minor problem (one of our kids was playing with the safe

pool is a little small, although there were not many other swimmers

no laundry breakfast is not worth to pay sensor light in the bathroom was not good to turn on

this is the first time i was at a hotel without a microwave or laundry room

s no microwave in the room and no laundry facilities

also a laundry room

and one of them sounded extremely rude on the phone when i rang up to request for hotel shuttle pick-up, apparently

great location for us. very close to kids and grand kids.

parking was hard some times but that's no fault to the hotel

loved their gym work out set up !

mini fridge was in poor operation, kitchenette area needs updating, faucet needs a new aerator

breakfast was bland and it was only for 2 adults and two kids if you stayed 2 nights

the pool was very cold

swimming pool wasn t really big enough to get any exercise

no designated area for pet.

hotel site indicated complementary shuttle to ravinia concerts would be provided and it

rooms spacious. breakfast very nice with a lot of choices. van service to airport included

you can do laundry for free.

the property had complimentary laundry room, gym and pool

the grill and free laundry

breakfasts were very good. nice amenities. clean. nice pool. very nice complimentary laundry.

nice laundry with no charge to use machines

pile of dirty laundry still in the room and no follow through from staff on another issue

it was a good location for our purposes. it was also nice to have laundry facilities on site.

the dryer was broken, so i couldn't do laundry before i left.

i was right across from the laundry area room 339 it was a bit loud.

says they have laundry service and washers but we were told they didn t and washers were broken

it would be nice to have the laundry room on every floor.

washing machine was not working the entire time we were at the hotel and we wanted to do some laundry

laundry units in the third floor, pretty good size

the room was directly above the laundry area which started the dryers at 6am making it impossible to sleep

our room was at the first floor so access to getting to the dining room and out to the parking lot was easy

large dirty laundry basket next to front desk all day

the wifi was slow.

the kitchen very clean, the bed excellent, the bathroom and tub super clean, i liked that they had hand

this was followed by a statement that due to a wifi upgrade people needed to enter the room

parking lot seemed a little small, but it was a busy night..

extremely nice guest house of a golf club, everything here is so clean and decent.

really well done. great facilities. very good golf course. first class

location of the hotel with a surrounding greenery and golf course

beautiful room with awesome view of the golf course! loved everything of the glen club

situated on a golf course

there were no kids in it the two days i was there which is odd

i had to walk quite a bit from parking spot but happy parking was free.

the pool was a really fun feature

inconvenient parking

i m satisfied with my stay. even without room service the stay was wonderful.

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

nice location, roomy parking, easy check in-out

parking was very limited.

nice breakfast

we had a second floor room, it was quiet, and clean. the breakfast was nice.

dirty laundry was left outside my door for over 4 hours after my room was cleaned

great pool area with sauna and hot tub

temp in pool area could have been warmer

the pool and room were nice,also the bed was a dream

it was in a closed off space in the basement with some offices and a small fitness center, didn t have any

laundry room is too small. they dont give you shampoo and bath shower in bathroom.

then i went to do laundry and learned that drier was out of service (there was a sign)

location and truck parking

it's perfect for travelers with a car, with convenient on-site parking

is a little sketchy with tweakers constantly hanging out in the parking lot and possibly living at motel 6 but

great staff, hot coffee and breakfast, laundry, great location.

manager & the staff were super accomodating and friendy, the laundry facilities (altho you really could probably

great staff, breakfast and hot coffee, laundry, all the comforts of home

great staff, hot coffee and breakfast, laundry facilities and cooking.

easy parking.

of inside the pool could have been a little better

need occasional supervision by the pool.

the room did not have a refrigerator. there is no hot tub in the pool area.

beautiful courtyard good breakfast

the free every day breakfast is good quality good and also a wide variety of food and drinks

also liked the fact that facility choose milnor washer extractors for their laundry

the laundry eo was centrally located

could have more available laundry machines and have earlier and later laundry hours

really good breakfast, the restaurant in the parking lot has wonderful food.

for the most part it was clean. good sized room for what we paid. parking was free

even after i provided the laundry list of issues endured during our stay

great location, easy parking

environment, easy to reach airport, good parking place, easy to reach office

pool water was cold

old and musty. very dark parking lot.

no free breakfast

rooms and breakfast

a beautiful both of you licking the outdoor pool

the food from room service was quick and good

no room service

handy having a guest laundry and front desk selling detergent

could not use laundry facilities bc there was no washer and there was a sign on dryer that said do not use,

free breakfast and wonderful front desk staff. also free laundry machines!!

loved the guest laundry

there used to be a guest laundry but it was no longer functional

on sight vending and laundry

i liked the layout of the hotel, had laundry and snack machine in one area.

staff, great location, great pricing, and pet friendly

wifi was not free for costumers.

but paid $77 for one night x 5, but had to pay for wifi too

it's always a pleasure staying at the renaissance. my grandson loves the pool.

over fifteen people multiple kids under 16 unattended

parking lot could have been plowed better

only thing that i could say that i didn t like was the coffee at the bar area

buffet breakfast also available at the time of our stay, $15 for adults, $12 for kids

this hotel does not have a restaurant or room service

really enjoyed the lobby bar this visit.

the kitchen for room service was closed except for breakfast

excellent gym, and nice clean hotel

dirty laundry carts left sitting in the hallways indefinitely

the location and gym.

the person from breakfast eva is very kind and help and clean stuff

great breakfast, updated hotel and nice clean new clean carpet on the floor!

kids had fun on the pool, not a lot of people during our stay

the food, coffee bar and cocktails were all exceptional

didn't get my breakfast because their were under staffed for a big group of people and we had to leave by a

modern, clean, good location to visit lake forest, nice breakfast restaurant and staff

breakfast and lunch were excellent. the staff was courteous and helpful with any issues.

the bar in the lobby stayed open until midnight (kitchen closed at 10pm) and the drinks were strong and tasty

it didn t have a pool

kids slept on the fold out couch, no complaints

the room was very comfortable - great breakfast and gym.

breakfast was the worst part there was nothing for us to eat at all not even for kids no cereal nothing, i paid

breakfast was the worst part there was nothing for us to eat at all not even for kids no cereal nothing, i paid

business hours of bar and restaurant.

the pool and workout rooms were very nice

ask for a room on parking lat side if available

i loved the pool and hot tub. it was very clean.

the girl who works the bar / breakfast restaurant needs a raise

we were so close to the elevator and laundry and some other things happening on site that we didn't sleep at

if you don't get a room close to all of the on site action (laundry, elevator) it should be a quiet stay

during the breakfast, very comfortable rooms, kitchen very well equipped, very silent, enough parking, coffee

breakfast was delicious and varied, fresh and well tended

breakfast was nice

it was nice that they had free washers for your laundry

free laundry room, pool, gym, breakfast, and some

the laundry room was a bit dirty

gym and laundry are

the breakfast, laundry facilities, and staff are amazing.

parking was awesome, bed was super comfortable, and room was nice sized

the breakfast offered a nice selection

many kids in swimming pool-noisy

beautiful service, very clean, delicious breakfast, adequate parking, best overall experience!!

breakfast was ok but not great,

i had to stay over almost a week, and it was convenient, and having a small kitchen and coin laundry was great

, clean and reasonably priced laundry facilities)

needs cleaning, the rooms,hallway, laundry room.

great laundry facilities, very useful to have

price, staff, laundry

laundry

dog, but another desk clerk after we were there a few days noticed and charged us not only the pet fee but also

kitchen and free breakfast

peace and quiet, kitchen, breakfast, great staff

clean, pet friendly, kitchenette

guest laundry

no restroom near the pool.

room service is not very responding

better room service.

great location, friendly and helpful staff, nice gym, good value and free parking

free coffee, tea, & breakfast muffins were available starting at 6am, & their laundry area was clean (accepts

laundry machine didn't work well

it had a nice laundry room which i made use of

staff was great, laundry on-site, pet friendly, in a business complex near shopping & food.

love the laundry room

on this occasion i was put in room 102 next to the laundry

when i asked where laundry was, i was told it's only available from 5pm to 8pm

room next to the laundry. very noisy!

we reserved a non smoking room and ours reeked of smoke

there aren't many hotels that still have a smoking room

for our coffee and it s not continental so that sucked the pool was great the gym was a bummer laundry service

the covers were ripped, closet door off of the hinge, no laundry bag, shower was dirty and the shower head kept

the room had to go to lobby to warm food up which isn't a problem if i didn't have 3 room ,6 lil kids ice machine

room service not available due to covid

faucet sprayed out of a leak, inconsistent satellite tv, unmanageable a/c, garbage everywhere in parking lot

love this hotel, our room was huge, great breakfast, amazing location, love the underground parking

older folks or those with bags and kids may not appreciate that

me and my kids like the room and the pool

location location and fact that it was clean and had everything we wanted and an indoor pool

the fact that it was pet friendly but, it didn't appear to be overran by animals.

amenities include a beautiful indoor pool, outdoor seating areas, and coin laundry

the staff were exceptional. the room was very clean. the breakfast exceptional.

omelette bar and pool!

left early, didn't eat. requested early check in & did so 1 hour ahead of check in

gym

almost no wifi porn channel on tv with no notice on that malfunctioning toilet lights, shower

poor wifi interference on

time, he continued yelling and caused a scene loud enough to draw attention of other guest in the parking lot,

they don't have wifi they are laying when you check in

the parking lot

wish the pool was bigger or that dogs weren't allowed in the pool area

location, comfort, cleanliness, and the gym.

other than having to leave, we had a great time. my kids enjoyed the indoor pool

hot breakfast items due to covid but covid restrictions are over

good location, easy to access and plenty of parking

kids menu only offered chicken tenders or mac and cheese

pool and hot tub

hidden costs: parking, breakfast, higher-speed wifi

pool was nice, the whole property was modern and clean and well-maintained

the pool and hot tub were clean and fun

breakfast

the parking was overpriced and the pet fee for one small dog for one day was $75.

very outdated bathrooms. no room service.

no one tells you about breakfast

the breakfast expensive

their website said restaurant in the facility and laundry service, there was none

there is a paid shuttle that will drop you off at the pedestrian gate, saving a lot of time with parking on

we needed, just somewhere to sleep for the night but wouldn't recommend for longer stays or with kids

price is very good, breakfast perfect

just wish the breakfast had some meat is all

for example we were unaware that there was laundry facilities in the hotel

free laundry

laundry located in second floor accessible by payment which is ok but the washing machines and

for families with kids, there is a park right next door which is great to burn off

light over the kitchen table or bar did not work

the breakfast selection. and the laundry machines were broken down.

they even had laundry facilities upstairs

need to install laundry vending machines in your laundry room

great location, great front desk service, good access to laundry and vending machines, good elevator service,

poll was empty, the kids were bummed about that but we were close to the beach so it wasn t a deal breaker

i liked that the ice machine was located in the laundry so that guests would not be disturbed by the noise

laundry room

liked that upon special request they allowed guest with real early flights early check in so they can just lay

location was perfect for my needs. btw the wifi was free not paid by me.

the pool was empty and over grown with weeds.

good location for my needs, free parking, guest laundry,indoor pool and workout room

no change for laundry room

the washer they provide for laundry has stuff growing in the ring and looks like it has never been cleaned,

stains in the hallway and the room were a little off-putting, and when i needed to use the guest laundry, they

laundry room was out of order

it s nice that they have laundry for guests

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

it's located close to a parking area

good tv, hot water works, free breakfast

it was conventional to the casino.

the room, the swimming pool, the workout room and the laundry area

liked that the gym was open so i could use the treadmill

it sounded as though they had kids and they were letting their kids stay up all night

except food right now because of the covid19 but they do supply coffee in the rooms plus for breakfast they give

the room, the swimming pool, the workout room and the laundry area

one of the days i needed to do laundry and asked for change from the front desk and they said they didn t

when i finally got to my room there was an old laundry cart in the hall that was sitting next to the door (it

it is like swimming in the laundry room

got stolen barely 5 minutes of putting in the laundry and the staff said it s a guest without

the front desk did not have change for laundry at any time

even if you choose non smoking room, there is smoke smell in the corridor :(

are simple but serve the purpose if you and your pets need a place to stay smoking rooms were available and

old, lumpy pillows we had a non-smoking room but the hallway reaked bad of smoke

the price and it's pet friendly.

i booked the non-smoking room however it smelled like smoke

room and paint pealing and the pool closed early

breakfast eggs were tasteless and off-tasting but rest was good

the staff is wonderful the rooms are clean. breakfast is wonderful.

has swimming pool but didn't use it

very clean, friendly staff, and the pool

large refrigerator and convenience of guest laundry

i didn't have a chance to check out many of the additional facilities, but the staff doing laundry while the

had to use the laundry room it smelled like urine in there and the ice machine is in the little

drug dealers in the parking lot people living in the hotel .

screaming kids in the floor above us and jumping n acting crazy

no laundry room

took a chance to try to get early check in and there was no pushback hey said your room is ready now hot chocolate

pool area could have been warmer because when getting out the pool it was chilly

stayed here for a soccer tournament because it was close to the field, had good ratings, and is pet friendly

i wish there were things for the kids

it took exactly two loads of laundry to get the scent of mildew out of my clothes

location laundry service printer services

laundry not accept credit or debit cards

the website said it had a pool when we got there it did not

i ordered room service a couple of times

pool not heated

nice little gym and pool

i used the gym which had the necessary equipment

comfortable bed, quiet, good breakfast, easy airport shuttle

updated, clean, friendly staff and wonderful breakfast.

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

elevator to all floors is very convenient as is the provided guest laundry

we returned from the concert, the lobby bar was closed

the bar area was nice

they gym could be a bigger.

laundry service (the machines) were ridiculous to use

about this stay was amazing, i loved that there was a laundry room available to guest

good price and excellent room with a full kitchen

are no ice machines in the hallways (front desk staff accommodated request), pool was very dirty and there were

gym is a little small far from city, but close to highways and train

wish they had laundry in the building

laundry room and gym are good

onsite laundry room

we liked the location and the shuttle driver was super helpful

the food was good and the beer and bar

very clean very nice rooms nice layout, good pool

unable to get wifi on my phone

service and shuttle service

comfortable beds. gym was small but adequate. starbucks conveniently on the main floor.

we also appreciated the free shuttle service to the airport, train station, shopping mall and more

neat and clean tidy just the coins for laundry can be upgraded to card

they had laundry options and also breakfast

the access to laundry, vending and a workout room were all great

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

was not told there was free wifi, there was only a wifi with password and i did not have the password and was

to have laundry towels and washcloths available instead of have to go to front desk and ask for it

is the worse room in the hotel, why do you put paying customers there when there is some sort of laundry mat

the laundry facility was very nice to have and was well maintained

pet friendly, pool and jacuzzi, breakfast daily.

i'm very thankful of the outside pool and hot tub

laundry room really need to fill up detergents n must clean everyday

coffee and water in the laundry room but didn't and pets weren't aloud but there were people there that had them

laundry facility was nice

can't have more then 2 sets of keys to your room; appliances don't work; doors spray painted & laundry room

kitchenette

no laundry services or no laundry machines.

it takes while to get to downtown and no laundry service

gym was too hot and the ceiling was too low, so that if you wanted to do a pull-up, you would have

wifi was not working

location ( right in front of the arena), it's clean and fresh. great vibe and great breakfast.

dryer in laundry was not drying ($1

laundry amenities on both floors were not working

were staying for 2 weeks and unfortunately the guest laundry was out of action the whole time

it would be great to have one in the back at the parking lot

heated pool was not heated.

there is no coine laundry

no laundry facilities on property. no restaurant.

great free breakfast and free wifi

pool

parking and pet rate too high!!!

no laundry

the lobby bar closes at 10pm. too early. no pool.

it was close to the casino and the breakfast buffet

asked if i secured a taxi from the airport and volunteered to refund the fare because their shuttle driver had

everything especially the friendly helpful restaurant staff...and the shuttle!

room was dirty and kids were running around in the hallway

no shuttle to airport o'hara

pool and jacuzzi also parking was very easy

the shuttle to the airport was very reliable and came to and from frequently

hotel is only a short drive from o hare and offers a shuttle to and from the airport which was perfect and

everything..spacious room gym free laundry friendly staff etc

the free laundry service was a great convenience

they have free laundry facilities!

free laundry service helped immensely. staff was more than accommodating.

free laundry facilities were an added bonus

laundry facility, beds were hard as a rock, pillows were almost non existent, fridge had cracks and

kitchens close

burn on bed cover (i understand it's a smoking room , really don't want to be charged) house cleaning at about

wifi was horrible, lights in bathroom didn t work, poor shower head and toilet handle was broke

wifi connection too slow soda and snack machines would only take coins

also, they have a laundry where i did my load and it just costed me $4

laundry

the shuttle service was very good and easy to use, laundry facilities are free to use

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

staff were friendly, room clean , beds comfortable as guest laundry

i liked the guests laundry which helped out during our stay

staybridge guest had access too the laundry and breakfast

the , for this hotel, in the amenity, there is the laundry service

pool dirty room broken laundry snow removal no parking mold behind wallpaper in bathroom peeling wallpaper in

no laundry

our room didn t have a laundry bag.

i liked the hot breakfast, there were quite a few options

i wished breakfast could stay open till at least 9:30 am

indoor pool is a plus and close to airport even better

chatting at 5am very loud on the laundry room and hallway like if no one is sleeping

facilities laundry room was out order

clean towels housekeeping had no time to do laundry

squeaky beds. old and dirty laundry room.

the musty smell others complain about is just the laundry facility in the hotel

laundry machines. small scale of hotel. breakfast.

and that wasn t available and then they sent us in a room that was right next to the facilities laundry area

not too far from the base everything is near also they offer shuttle to the

was perfect for our trip to great america, kids loved the pool amd the free breakfast was great

we reserved 5 rooms to have a nye gathering, and with 7 kids, this hotel was perfect

we could do our own laundry, and the staff were friendly

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

breakfast can used some upgrading. would be nice to have room service for lunch or dinner.

the pool didn t have a lot of towels but that s ok we bring from home typically!

i found that to be rather petty and cheap

my room smelled like weed, and how don t they have guest laundry

it didn t have a laundry services

the usual credit card info exchange, informed me of the hours of operation for the restaurant and bar and

sofa bed. family with kids net door.

especially with kids

there was a vending machine with water/cola and ice and laundry on our floor

that it had onsite laundry room

operated laundry

the same was true of the shuttle drivers, who were wonderful and made the experience even more pleasant

to the airport, shuttle picks you up, great staff, very helpful, only a cheap uber ride away from rosemont to

microwave not very clean. nor the laundry

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

convient laundry area, gym and

pet friendly - very nice with pet station

room has small kitchen that's good

breakfast was so huge and good

the breakfast was delicious

was very helpful that we were allowed to take out our breakfast

breakfast was excellent as were the accommodations

breakfast was excellent with lots of options

laundry facility could use a little work

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

the washers and dryers in the guest laundry room could use some maintenance. they were dirty.

stayed for 2 nights but there was no trash bags or laundry bags available for me to throw my trash which lead

the cleanliness of the bathroom, the proximity with the laundry made the room very noisy.

the breakfast

no room service or room cleaning

although there wasn't a full restaurant, there was a small area with tables adjacent to the bar with a limited

room service exceeded expectations in presentation, flavor and value

not very many channels to watch for kids but you can sign into netflix with your account information