no laundry bags for dirty clothes that you changed after showering

like the location and facilities, very spacious, with breakfast and nice towels and in house laundry facility

laundry facilities, convection oven

everything was available to me when i got snowed in. laundry, food, and an excellent stay

gym and laundry facilities were also a great addition and excellent quality

breakfast very poor. swimming pool just for kids not adults.

breakfast was hearty with lots of cold & hot options

i love the workout facility and the fee breakfast was good as well as the lobby

wonderful pool for kids

breakfast was gone by the time i got to it (8:45am) started at 6/7 get their early!

bed was super comfortable, great gym, rooftop cinema and bars in the actual hotel

drinks were a little pricey and coffee bar wasn t as good

there is no room service, the valet is very expensive, the water pressure in the shower was low that it took

i wish the upstairs bar was open more

mini bar charge of

roof top bar is a joke - could be much better managed to give hotel guests priority.

the private bar in the room is not indicative of having extra charge, which was fine because i don t mind

was quite good and room service was also good

i suggest order room service and wait or go in the restaurant and dine in

the room service was wonderful

multiple restaurants in house, room service, laundry, and there s a steamer

com) but only a yoga studio, questionable laundry prices (8

bummed their bar and roof top area closed so early.

the gym and speakeasy were under renovation.

i didn t try the restaurant or roof top pool

no room service despite having a restaurant and nobody to help with bags

wifi too slow and frequent disconnect

made a last-minute decision to spend christmas in chicago with our kids and needed to find a place to stay near

the wifi and the fact that it did not have a refrigerator in the room.

not very much information given at check-in about parking, accessing wifi, check out process

there was also no hairdryer in the room, but i think the full kitchen & personal laundry made up for that

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically

no inside pool. no breakfast. no vending machines.

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically

beautiful apartment! clean and lots of sunlight!! pet friendly & the views are outstanding!!

the laundry room was clean and appreciated

the location is great, the staff was friendly, and the breakfast, laundry and pool are all fantastic amenities

laundry didn't

no restaurants or bar on site. had to pay an additional $45 per night for parking.

bar arrangement with prepaid cards to get wine and beer from taps

laundry

free laundry facilities, good gym and pool

free laundry self service was super useful during my week long stay

hotel has great gym, swimming pool as well as a laundry room that is free to use

with the free laundry, my stay felt like home before i continued my journey crossing the country

also, the guest laundry was taken by someone else (ie not enough washer-dryers)

there was an on site laundry which was very useful

there is laundry, which is key when on a road trip

my kids aks for the swimming pool , but the pool not open at that time because the covid 19

my kids did not want to go in it

had an amazing experience: room with a view, sauna, huge pool, and incredible location, and wonderful staff

really appreciated the calmness of the location, the pool and the views from the bar/restaurant

the room was big and comfortable, the view from the bar was beautiful and the decor was

also the gym and pool weren t properly cleaned and there was some residue in the water

if you stay on the 16th floor on the corner we were at two of the hallways smell very strongly of pool and

the main dislike was the laundry was unavailable

laundry room was great and you could use your card no coils needed

i was happy that i could use the guest laundry ($2 for a load)

no room service, no free breakfasts, being asked to pay in advance for my two week stay, no laundry soap

after being on a train for 2 days we were relieved to find it had self service laundry facilities (you need $

no body lotion,no shower towels and no laundry bags

no slippers provided no way to have so many quarters to use the laundry machines

handy laundry facilities, great location in the loop, walking distance from union station and to

laundry room should have a change machine in there or front desk stocked with quarters

there was a nice gym and even a laundry facility

room i booked was with city view, room i got was pool view. would have loved city view

great location, great amenities, comfortable, clean, quiet, good dining and bar options on site.

through booking was included but the hotel said that it is included only for the adults and the kids have to

i loved the view from my room. the complimentary breakfast was perfect.

they have a breakfast buffet for guests for $20-25 per person

the bed wasn t firm, sinks where you lay.guest laundry was not available, no machines.

room was wonderful, wifi working well

rooftop bar is mostly inside and can be very loud and chaotic

bar not open, no room service or housekeeping that i could see

the gym is very small the location was a bit far from the activities we were hoping to see

breakfast hours were great and so were the sandwiches

they got a gym and the property looks amazing. the interior design was great.

the lobby bar was fun and very friendly

i had breakfast and lunch there and both were amazing and relatively reasonable in price

the only thing i could say here is free breakfast, but that's no big deal.

had a laundry bin and vacuum sitting on our floor in the hallway the entire time we were there which i

were great, room spacious, they bought us a refrigerator as requested, pool and fitness center clean, staff were

me, my girlfriend, and our kids

staff very friendly and gym well equipped

gym facility, quality of food at the restaurant

missed the amenities from pervious stays: laundry service, wine happy hour, and 312 chicago restaurant

amenities that most hotels provide for free, which included things like wifi and access to the gym which is

good gym spacious rooms

i wanted to visit the bar , but it was closed

fact we had to pay a $30 fees per day and per person (no opt out option possible) for the use of gym facilities

this is definitely not for families traveling with kids

it's not great for kids

i was expecting there to be a spa but it was just a sauna and steam room in the locker rooms

i chose buckingham hotel because of the provided breakfast and the pictures of the fitness/spa and pool

it has no bar or other amenities but there are some in easy walking

the room was comfortable, we had room service both mornings and the food was quite good and arrived quickly

we enjoyed the live jazz by the bar in the evenings as well

we had n/a drinks one night in the hotel bar where they had a live jazz-style band playing

could not find the switch to turn off the bar lights

great location and cool design. gerin at the bar made the best french75. he was awesome.

hotel was in good location , it was clean , the breakfast bar was so good

we loved the bar and the complimentary breakfast

especially the little hispanic lady in the breakfast room

very good location! very spacious small kitchen

on weekends, they put out games like table tennis, air hockey and table football for the kids to enjoy

i was a bit disappointed that we couldn't try out the rooftop bar and restaurant because we had our son with

location and gym.

the bed, bathroom, and gym facilities

we had a nice bottle of red wine and the view was perfect the top bar made it that much better for us to have

we had the spa room, which is big and amazing room, the best bathroom we have ever had

great wifi for work

also not the hotels fault but the location and price point meant there was a group of college kids there for

allowed early check in which was awesome

restaurant on site is expensive but room service is uber expensive

they made excellent recommendations for our kids and remembered my name when i forgot my key in the room on

the hotel is brilliantly organized, with every little detail working: laundry facilities, an ice maker, and

great location, gym and also includes free laundry facilities!!

quiet room, very comfortable beds, close to everything!! free laundry was a nice added bonus..

amenities are great- free coffee, water, ice and laundry (dryer included)

it is nothing fancy and a bit worn, but the free bottled water, the free laundry, the in-room coffee, the

rooms are a good size and very comfortable filtered water and bottles on every floor free laundry

beautiful old building with great rooms, free laundry with soap and great guest services

location was great, close to a lot of places to go to laundry available!

love that there is a laundry room (though extremely busy)

also appreciated and used the free laundry on the second floor

entrance, lobby, traveling facilities (laundry, lounge, various areas)

super friendly and the amenities like the kitchen and lounge areas, a computer with printer and laundry room

close to candy factory only 2 blocks away i did enjoy the bed also i like laundry room nice big tv downstairs

the hotel is in a great location, there is a kitchen and a laundry room. was really great

but we also love that they have a kitchen area, free laundry, and lounging space

wish there was coin laundry.

for cheap the staff worked amazing with us especially because we are a big group we asked for early check in

were greeted by a very helpful valet gentleman who then provided little stuffed animals for our kids

the kids received a little gift when we arrived

yscrapers) , all perfect, excelent thanks

i was in search of a laundry service and they offer pick up at the hotel but also printed out a list of laundry

no laundry room or pool

also giant laundry bins in the ground floor entrance are not a good, welcoming look

there is no guest laundry room and no coin or card laundromats within walking distance

they answered all questions, communicated with us when we asked for potential early check in

no laundry service

laundry machines in building or surroundings

t have a guest laundry

you encourage guests to hang up towels to save laundry, but then don't provide a place to hang them up

my kids loved the bluetooth bathroom mirror too

laundry service is in the listing, while the hotel doesn't have it

no laundry

beds were comfortable. pool was great and the outdoor deck. location was perfect.

90 outside, but pool freezing, kids didn't even want to swim

staff was amazing - very friendly, and patient with kids!

not enough towels and next day towels were late (laundry not ready until evening).

noisy air conditioner, no laundry room

didn't like $50 per day charge for wifi, water bar+metal water bottle, borrowing bicycles, and a couple of

the gym was also closed at staypineapple

the pet friendly policy would keep me from staying at this hotel again.

ran out of food at 5 pm and at breakfast time there were kids screaming and running around a room about 20

no complimentry internet no mini bar no robes and slippers

was delicious, i would have preferred it served hotter as it was barely warm

extra service charge for room service, on top of tax and tip, was a little much

the gym was fantastic! the peloton bikes were a huge plus, i may actually buy one!

comfortable bed and relaxing atmosphere. restaurant and bar was amazing.

very nice restaurant in hotel provided delicious room service

no complaints .. maybe be nice if bar was open later for a drink after returning.

bar restaurant could be more inclusive to each other

gym could be a lot better. more equipment. space has not been optimized.

for laundry to be picked up the day of arrival (saturday) , pick up confirmed at reception on my way

no pool , downstair gym

was only one bartender, and it made it difficult for her to be conversational with customers and help new

it was late when i arrived and they didn't have room service running.

room service was ordered, there seemed to be some strange vegetation and/or a dead spider in the

key failed to work on two occasions and laundry was not returned on time

didn t change out the sheets, a load of laundry was $6

plenty of laundry machines, staff was helpful to get a late check out and to hold our luggage for

i had almost $5 worth of quarters to do laundry and it was

it was pretty good for a group of 3 however the laundry was pretty expensive at 6 bucks for both washer and

they have the self-service laundry area with a reasonable cost, which is very convient for me since it was the

laundry facilities a big plus

clean, nice cafe, cute room, kitchen, laundry and game rooms

access to free laundry facilities and basic kitchen

is no breakfast but i did like the laundry was free and theres games and huge tv and a beautiful chef like

attractions are within walking distance, very friendly reception staff, efficient elevators, huge laundry room

gym is small but gets the job done and we used to the laundry room as well

laundry room on the 27th floor is convenient with 8-9 washing/dryer units and a coin exchange

breakfast included, right downtown, kitchenette, pool was super clean, and fitness area, and laundry available

small kids were in the hot tub

great laundry facilities

pool, laundry room and fitness center are a plus

also, their pool/fitness/laundry area was so-so

we loved the laundry facilities

fantastic facilities (gym, guest laundry ) and perfect breakfast for starting the

should have service elevators so that the customers don't have to ride up with dirty laundry, smelly garbage;

great wifi

in wicker park was good - room was a good size, the bed was comfortable and bathroom clean - the gym was decent

excellent breakfast

pleasant staff, good breakfast and nice beds.

failed to correct the coin machine in the laundry room, and had to wait until the next day to refund my money

laundry room

we also liked the possibility to do some laundry

guest laundry requires coins, front desk is coinless. no room safe.

no parking. breakfast was sub par.

small room, old furniture, carpet smell, shampoo and conditioner made my hair stiff, no laundry (only an overpriced

the room, location and the gym.

i was expecting the pool to be a little bigger, with a hot tub but it was fine.

the bar was amazing

location,pool. helpful staff

also charges a $25+tax/day destination fee that they claim you can use at the restaurant/spa/laundry services

i was told to pack up the alcohol myself in a laundry bag and bring it to the front desk

hotel charges an amenity fee of $25 per room per day but gives you credits for the spa, food, and laundry service

great location, pet friendly, free access to the gym, pool and steam sauna.

the lobby wowed my kids the same way it wowed me the first time i saw it when i was a kid

rude staff , not cleaning room and no laundry service

there s no laundry room

room service was closed, no late night options.

wish we could've hung out at the rooftop bar but ran out of time

disappointment was i requested rose petals on the bed through my reservation

desk and room service staff while my stay there was awesome

kitchen service at all

very very poooor gym !!!

gym, no pool or hot tub, restaurant opens only at 7am, outside patio music was loud and one

location, gym

check in, late check out (3 pm & 12 pm, super convenient)

spacious room (not unusual in chicago), decent gym, helpful staff

breakfast was alright, not much options but you can make your own waffles

huge and comfortable room. decent gym. friendly staff.

family and pet friendly and super clean

attached restaurant and bar looked good but did not try

bed was comfy, location was great. gym was much better than most hotel gyms.

but it is in a great location near great attractions, including the newest one bally's casino

not enough wardrobe space and not enough gym equipment

pets

safe deposit box, coffee, kettle, ice container, mini fridge, iron and ironing board, laundry bag

laundry: guest laundry facilities were dirty and smelly and need cleaning

there's a nice fitness center and a laundry, which is convenient

on site laundry which is essential when on an extended travel

the hotel has a laundry which is very convenient. the room was big and confortable.

s advertised that laundry is available but it costs a ridiculous amount of money, it s also advertised that

hotel offers room service, but there wasn't a menu or any information about the surrounding neighborhood in the

never figured out how to get food, we didn't want room service, but we would've liked more information on dining

my daughter became ill and they were very helpful and caring, even extending a late check out and getting her

the lobby and bar weren't open, but that's covid's doing, not theirs.

breakfast which had a reasonable choice of foods for our start to the day a well equipped gym and laundry

amenities: nice bfast, laundry, fitness room, balcony w/ fire pit

gym is complete laundry is great help for longer stays bkfast

self service laundry was also convenient and cheap

the guest laundry was a bonus

i used the laundry service was soooo outrageous.

the discount was very nice, the gym, the bus and metro

was spotless, room service excellent, check in and check out painless and wonderful ambiance

great view of city, the amenities were great pool cabana club roof top lounge restaurant.

great decor great view great tv and wifi.

the service is impeccable! the spa is luxurious, and the pavilion for afternoon tea is stellar!

pool, gym, and spa services are great

was great from the rooms, staff, gym and pool

the view from my room looked so amazing and i loved the pool size

then placed a few doors from the “kids suite” not ideal nor were the dogs on the floor

the laundry service was good and back ahead of time

no disney movies didn't send dressing gowns back when sent to laundry

also no laundry facility onsite either

internet wifi connection was automatic for guests

empathy from the front desk on late check out request

but it was clean, has a good work desk with enough plugs and good wifi

pool closed at 10:30 wish it stayed open a while longer for 2nd shifters

i didn't use the gym and saw that the pool was closed, so if you're interested in using the facilities, it's

the pool is awesome and also has great views

wifi didn t work also the phones didn t work

guest laundry facility is very useful

great location. off season great price. large room. good guest laundry service.

the guest laundry room charges a 10 usd pre-authorization card fee (which is returned within 7 to 10 business

mold in laundry room.

laundry room, a charge of $3

nice quiet room, late check out

stayed at the hotel monaco primarily because it was listed as a pet friendly hotel and we were travelling to

easy check in. very friendly staff coffee bar and popcorn were a fun treat!

there is no pet fee at all compares other hotels that charge you from $50-$150

the kids especially loved the two reading nooks

i love hanging in the lobby area with the cozy fireplaces, no matter the weather

room service menu options too greasy.

not having ice machines on floors and having to call room service was an inconvenience

nice rooms decorated accordingly (decor reminds you of a gym, the bath robes - of the boxing robe, etc)

second floor facilities - lounge, bars, restaurant - are very nice, but the outsiders tend to crowd out the

great location. no laundry. no breakfast. no gym. barr basics

my view was lackluster. wish there was laundry facility.

people working there no laundry no breakfast place is everything but not quiet you can hear the subway and your

packing up two kids and stuff was annoying

large room on 10th floor with 2 double beds and a good tv, small kitchen area with sink, fridge, microwave and

service, and added bonus, the laundry team was outstanding

i like the gym! i also like the added security throughout the hotel.

wifi - needs to be better and updated didn t work in the rooms well

location, view, rooftop restaurant /bar,pool

skyline,the hotel and the staff are amassing i really love the hotel 10/10,the viewud83dude0dmy kids loves it

additional laundry services were very pricy

no laundry room

no room service, no laundry, no breakfast. maintenance was loud and lots of noises.

front desk staff were very friendly and courteous however, restaurant and bar staff were not welcoming

i had to have a negative the only one i can think of is no pool but the upside is the kids didn't even miss that

mandatory security deposit and no laundry facility

only complaint was no room service, but that's just because i like to be as lazy as possible on my weekends away

no late check out!

loved having pool and hot tub to relax in after all the walking

free morning coffee in the lounge. friendly receptionists. free wifi. billing was efficient.

had a room too close to the elevator with laundry receptacle right outside of my

didn't like how the laundry facilities only accept coins, no one carries $10 worth of quarters now a days

was a great help to have access to a laundry area in the hotel

wifi was not very strong

wifi is basic. need to pay for better wifi

there was often a line for the laundry amenities because there was a high need and the dryer took a long time

loved the laundry facilities

maybe you all should change the laundry detergent to something smell a little better

up my bathing suit bottoms with our towels and told me it would be 8-10 hours for them to sort laundry

laundry service free on the 11th floor

our first room was across from the laundry and people put clothes in the dryer at 12:30 am

well located if you want to walk around town, the restaurant is really good and there is free laundry in case

unbeatable location, room facilities, laundry.

free on site guest laundry

beginning at the reception, free coffee all day, nice gym, laundry, directly at chicago river, no breakfast,

no laundry facility...

no laundry room or service in general

for those of you who are obsessed with peloton like myself- there is a peloton bike in the gym

i used the gym there were no sanitizer bottles or rags/wipes to wipe down the machine

wifi connection. you have to re-sign to the network twice a day. thank's really annoying

the hotel provides recycled water and guest laundry

super nice staff! clean! free laundry, free coffee, free water, great location!!

i love its location, the rooms are great especially with a river view, the laundry facilities are handy too if

laundry was free, coffee and water as well. fitness center

i also really appreciate the free laundry in the basement

laundry room, coffee delivered in the morning.

they also had laundry and a gym on site

didn t use laundry or fitness centre

super convenient location and laundry was available

location, great staff, daily housekeeping free of charge, laundry service at a reasonable price, i like everything

couldnt use the laundry section

when i dialed the code for bell captain/laundry/valet from the many choices listed on the room phone,

half my laundry got lost (reappeared but very annoying)

also wish they offered a breakfast deal and had laundry facilities

they advertise laundry facilities but the start said there are none but they do send out dry cleaning

the staff were all wonderful and very accommodating, especially the room service staff

room service was amazing as

bar had a line most of the time, wifi was annoying to connect with sometimes, no spotify on chromecast for the

spa was lovely -- though you have to prepay, and watch out they add a 20% service charge

the rooftop bar amazing

nice kitchen and laundry room

the guest laundry & kitchen in the basement are very convenient

beds extra comfy, 24 hours kitchen and laundry

location was great. laundry facilities were good. staff were friendly and efficient.

the main advantages were 24 hours laundry and kitchen, cozy rooms, beds with curtains, private bathroom for

they charged me $25 upfront for a food and laundry credit that was mandatory!!!!! very rude.

didn't like that our room wasn't well stocked with a trash can in the bathroom, laundry bags, more towels, tea

no washer or laundry dryer at the hotel.

t use like laundry

she did not clean our room after our first night there, because she thought our laundry bag hung on the doorknob

guest laundry

a laundry mat feel walking in therea a small sign saying lobby 2nd floor

woman that came to change them kept saying the stains and grossness, and holes were caused by the laundry

i never got the recommendations i asked for through our entire trip including our laundry being done even after

i wish i stayed longer to experience the gym :)

poor facilities , dreadful lifts, staff were not the friendliest, expensive parking, no fridge no laundry although

the gym is brilliant and sitting working by the open fire in the bar over a light supper is perfect

wifi was poor but that was still useable.

lovely gym and equipment

i didn't like that i was on the 23 floor and my kids were on the 4th.

for wi-fi per day is absolutely shocking, especially as you can use other amenities such as the gym for free

the gym was great!!

the gym in on point, and they have those beds that you want to call after you leave and find out what

the gym was clean and had a great selection

they have is an early check in. and location was great

there is a laundry machine in the hotel available for an additional fee

we were not given proper information about wifi

the pool & patio were closed bc of stupid covid

wish they had room service

get a hold of room service, lobby was full

it also has laundry room

the second hiccup was when i had to do laundry

laundry at the hotel proved to be quite challenging

the room was a good size for 2 people. hotel had a pool & hot tub & laundry facilities.

no change available for use of laundry machines.

laundry facilities if needed and house keeping every day

i did my laundry in the seventh floor laundromat (which was too small for a hotel of that size)

laundry room machine small loads were not working good

the hotel has a fitness room, a swimming pool, a laundry room

is everything you might need in this hotel, from valet parking to laundry room

was pitifull, elevators had very long wait times, because employees seemed to clog them up with laundry carts

one dryer in the laundry was out of order

between the screaming couple fighting in the hallway all night with the screaming college kids and then my bed

between the screaming couple fighting in the hallway all night with the screaming college kids and then my bed

boutique hotel with an on-site bar and restaurant.

no laundry facility

friendly staff, nice breakfast, good location for everything, free wifi

good wifi

the wifi wasn't working in my room

clean and renovated property, with small business center and small gym

i sent a couple of shirts to the laundry, suprinsgly i only got one back

the lobby with the rooftop was nice. they also offer room service which was nice

the extra fees for room service

the roof top bar was also great

the ambiance at the bar and outside area we love

there was no breakfast and not a laundry facility for us to wash basketball uniforms!!

hand soap in bathroom, no laundry on property although it s listed as having laundry for an additional

no ability to do your own laundry, it would be great if there were a couple of slot washing machines available

no laundry

no laundry service (that seems to be a downtown chicago issue, not this hotel specifically), there s

water bottles, laundry detergent, and housekeeping never came to take our garbage and recycling during our 4

be nice if there were a few things ready in the apartment before guests arrive- bottles of water, laundry

room did not already have laundry detergent available , i had to request detergent from the front desk but had

no laundry detergent

we would have liked to have a laundry detergent provided too as there was a washer/dryer in the unit

second major reason was the early check in accommodation

did find a kids sock and an empty gatorade bottle on the floor under the couch when we opened it up for the

due to covid they aren't doing room service but you can request as we did and it was perfect

wifi good

the cockroaches in the room , the rude supervisor, half the equipment in the gym was broken

only was the a/c in our room extremely noisy but we believe that we were next to the laundry room because we

no laundry bag

room for kids to jump and play but the ledge of the pool is quite high for little ones to navigate -4 feet

was a low humming/buzz coming from the tv/wifi/something

1/ don't charge extra for wifi. 2/ location.

it would’ve made the experience better with kids

out adult kids wanted to buy us a bottle of champagne and have it in the room

they had a really nice bar down stairs.

perfect location best gym i have ever been to in a hotel very clean

room service isn't the standard kind with the table cloth and tray, it is more food delivery from

let us do early check in which was so nice traveling with young kids

the breakfast room was so crowded. so crowded.

amazing breakfast with a ton of options

clean, modern, updated, friendly staff, excellent location, and the continental breakfast

the small kitchen was impressively well-equipped, which was especially helpful as we were traveling with a