our favorite feature was the pool

husband, kids and i stay at this hotel this past weekend and realized that we left something at the hotel

awesome staff, great breakfast!

thought the breakfast could have been a little better

kids running up and down hallway

since it was being renovated, the pool was closed. but we knew that prior to booking

bar & restaurant closed

it was great to have a shuttle to the airport.

one thing that caught me off guard was that the shuttle was running not even each an hour and i had to take uber

the free beer and appetisers, the pool was small but lovely and warm

shower is amazing, delicious breakfast and got a early check in!

best breakfast buffet. great location. clean.

the worst wifi connection of all holiday inn. i had to input pass in every thirty min

room was spacious and clean. good breakfast. kids liked the pancake maker.

service from the person that booked us in was excellent as was was the breakfast

stayed for 2 nights but there was no trash bags or laundry bags available for me to throw my trash which lead

we were near the laundry room which we had to close the door since it was so dirty

the cleanliness of the bathroom, the proximity with the laundry made the room very noisy.

laundry facility could use a little work

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

the parking lot

poor wifi interference on

they don't have wifi they are laying when you check in

time, he continued yelling and caused a scene loud enough to draw attention of other guest in the parking lot,

almost no wifi porn channel on tv with no notice on that malfunctioning toilet lights, shower

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

breakfast, (important for us) free wifi, (also important, to stay in touch with our grandchildren) clean, quiet

great deal on long term parking as well

quick working staff by the entrance desk, the very nice and kind, hard working kitchen lady, who was running

called for room service never got a response

laundry room and vending machines on premises but there s hours of operation

the cleaning team was extremely rude when we asked for an extra towel and some laundry detergent

machine didn't work laundry room was dirty machine we're broken no coffee setup in room or in lounge no continental

about the towels the front desk would tell us to go get them but then when we would go to the laundry room the

laundry room door needed a key to enter, unlike the hotel in hoffman estates, which doesn't have a

hotel was clean, we had free internet and free parking

swimming pool, balcony

it advertised a bar and restaurant, but there was no liquor license, so no bar. the

should have been warned that there would be a charge for parking

comfortable beds, japanese food court within walking distance , friendly staff, adequate gym

allowed pets, the room was clean and open and very comfy for my family with two kids and a small dog

clean, decent breakfast, free parking

the restaurant / bar in the hotel had great food, reasonably priced

a lot of free parking space.

rooms - excellent room service

the laundry machine didn't function very well.

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

one staff even did his own laundry while cooking himself a meal in the room by the front desk

wifi wasn t working unless you stood in the hallway but as soon as you enter the room no signal

wifi did not work

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

it's fine but if you have little kids, it's a trek

bed is really comfortable. parking is easy.

great location, close to o'hare, expressways & restaurants. great bar on premises.

ice buckets, non-responsive, housekeeping, restaurant, not open during the day, and with no room service it

amenities (laundry), needs to be more welcoming

wifi advertised, but is slow and inconsistent

also the wifi needs to be updated

the wifi service is the worst i have ever seen anywhere, you can't connect hdmi to the tv or use it as

free wifi was unreliable while conducting business from rooms.

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

it s nice that they have laundry for guests

it was very hard to find there was not good signs getting into the parking lot.

breakfast was the best i've ever had at a best western

it was conventional to the casino.

everything except no laundry for guest ! that s extremely hard when staying a week or more

please also be reminded there is no laundry in the hotel

no laundry .tv service is slow.

no guest laundry room

restaurant and bar nice

size room, the laundry was a bonus

table lamp not working * smelly room * torn chairs and couch * smells like pets were there * no laundry bag *

size of laundry room and exercise room

they have a coin laundry we found great after road

no plastic bag for laundry

the access to laundry, vending and a workout room were all great

they had laundry options and also breakfast

neat and clean tidy just the coins for laundry can be upgraded to card

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

snow from the storm wasn't cleared in the parking area

elevator to all floors is very convenient as is the provided guest laundry

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

free shuttle to and from airport. large room.

shuttle took too long to pick up at airport.

we returned from the concert, the lobby bar was closed

nice little gym and pool

free shuttle runs every half an hour (during the day)

the check-in process took longer than expected. the shuttle was not very comfortable.

location and shuttle were perfect for ravinia

could have a few spirits for sale for late travelers to purchase after the bar closes.

laundry service (the machines) were ridiculous to use

about this stay was amazing, i loved that there was a laundry room available to guest

pool, large room

cleaning is topnotch they pay attention to every details in the room despite the fact that kids will always

who is disabled had surgery, but it was not the same, we got a double bed and a pull out couch, kids were not

towel for shower in a room, i was told you have to wait for 5 hours, as all towels are in a laundry

could not use laundry facilities bc there was no washer and there was a sign on dryer that said do not use,

there used to be a guest laundry but it was no longer functional

free breakfast and wonderful front desk staff. also free laundry machines!!

loved the guest laundry

i liked the layout of the hotel, had laundry and snack machine in one area.

on sight vending and laundry

asked for late check out and was denied

i had to download a remote on my phone and the wifi was

boomboxes blasting in the hallways, people carrying on loudly in the parking lot at 2 am, etc

even after i provided the laundry list of issues endured during our stay

easy parking and easy access to our room

rooms on the first floor lack of sun light. cold pool. tiny fitness room

i recommend that anyone taking their pet ask for the 1st floor

great location, easy parking

the pool wasn't very clean (floating hair, debris)

with a pool and workout room, restraunt as well this is perfect for longer family trips

the kids were able to enjoy themselves instead of being trapped in a room

occupant left in the shower, ac unit makes a loud clunk sound every time it turns on, wifi signal not very

food was not great and no room service. would have liked more vending options.

the laundry eo was centrally located

also liked the fact that facility choose milnor washer extractors for their laundry

could have more available laundry machines and have earlier and later laundry hours

was great - clean, comfortable, friendly staff and nice breakfast selection

breakfast was excellent with real scrambled eggs and real sausage

dirty laundry was left outside my door for over 4 hours after my room was cleaned

sports bar was underwhelming

the pool and hot tub

the restaurant and facilities were excellent. nice indoor pool and jacuzzi.

temp in pool area could have been warmer

laundry room is too small. they dont give you shampoo and bath shower in bathroom.

then i went to do laundry and learned that drier was out of service (there was a sign)

it's perfect for travelers with a car, with convenient on-site parking

wifi was not good.

no free wifi

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

breakfast was excellent

the front of the hotel is a dead end parking lot

the staff was very pleasant and you couldn't ask for a better breakfast

front parking and reception area.

privacy with the barn style bathroom doors in the room

it wasn t a problem for me but if someone had kids or dogs with them they wouldn t want the wiring exposed

pool kind of small. would have liked a hot tub

even with it being pet friendly

bar does not open until 5 & check in at 3

free parking, free internet.

meat was not really tasty, the rest of the breakfast was really good

breakfast better than other hi express stayed at

very convenient, very clean, stylishly furnished room and very good breakfast

i could get ride to the o'hare and you had a restaurant next door for a breakfast meeting.

no laundry services or no laundry machines.

it takes while to get to downtown and no laundry service

that thry have a shuttle to and from the airport, snacks to buy and breakfast.

the room was clean and quiet with strong wifi. the breakfast was quite nice.

pet friendly facility

no laundry facilities on property. no restaurant.

there is no coine laundry

good wifi

checking in was not a problem, after signing the non smoking and pet policy i was directed to my room

parking and pet rate too high!!!

it took exactly two loads of laundry to get the scent of mildew out of my clothes

location laundry service printer services

laundry not accept credit or debit cards

great hot breakfast

thought i booked a room with two beds in a hotel with a pool, clicked on the wrong room during booking was unable

staff were friendly, room clean , beds comfortable as guest laundry

no clean towels in the bathroom,and bags of dirty laundry in the shower and no linen on the bed when we arrived

pool dirty room broken laundry snow removal no parking mold behind wallpaper in bathroom peeling wallpaper in

i liked the guests laundry which helped out during our stay

advertized public laundry but only starbridge customers could use their keys to unlock door

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

also, they have a laundry where i did my load and it just costed me $4

the shuttle service was very good and easy to use, laundry facilities are free to use

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

laundry

chatting at 5am very loud on the laundry room and hallway like if no one is sleeping

clean towels housekeeping had no time to do laundry

facilities laundry room was out order

laundry area looks like a dark dungeon, no lighting

like someone was doing laundry

no laundry

our room didn t have a laundry bag.

less vegetarian options in hot breakfast

i then called the front desk and they said no so i had to drag my kids out of bed with only fifteen minutes

rooms, warm and clean swimming pool, friendly staff, great breakfast, comfortable beds, great shower

it didn t have a laundry services

my room smelled like weed, and how don t they have guest laundry

no room service for food after late arrivals

location, gym

great staff. efficient check in service. quick room service.

no microwave in the room. no laundry facility .

spacious room, great bed, nice pool, and excellent breakfast.

the staff served breakfast, they had a bar and food service

so called bar type of setting could use a major upgrade

the pool was really nice for kids

there was a vending machine with water/cola and ice and laundry on our floor

that it had onsite laundry room

operated laundry

gym was great and wifi worked great

when we got there they just seemed like bored high school kids and that explained why they didn t seem like

my room smelled like wet laundry

to pick up my laundry room whilst large was a little tired room key stopped working twice during

convenient location the room service was fast and delicious most of the staff were true

gym and swimming pool were convenient

nice pool

the room was also near the laundry with very high humidity

under construction, no breakfast pool or laundry facilities

room needs to be cleaner, some fly bugs in bathroom, needs pest control, laundry making too much noise

there is no guest laundry

view every morning i need to see that dirty view, and biggest draw back hotel doesn't have a laundry

every night the pool was crowded with little kids and my girlfriend and i had no way to relax

pool

the bar staff was great and it was an overall peaceful retreat.

room were quiet without kids running around at night

in the evening bad quality of wifi

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

needs some renovations, like the gym area is a bit small, the chairs at the dining need to be upgraded and the

excellent location, easy parking

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

wifi did not work well on the third floor

no pool

the wifi is poor.

onsite laundry room

wish they had laundry in the building

laundry room and gym are good

comfortable beds, the pool and jacuzzi

enjoyed the pool and food and loved being in a pleasant an exceptionally, clean hotel

breakfast was excellent for the price of the accommodation

one bedroom with the living room/kitchenette was perfect

full kitchen

the pool was way too cold.

my kids enjoyed the pool and having kitchen in the room

for the price of the room breakfast should have been included and no restrooms close to the pool

proximity to airport, casino, and restaurants.

no 'freebies'. no free breakfast or coffee. but there was a free shuttle to the airport.

very bad beds hurt my kids and wife back and mine

super convenient location right next door to the casino.

a group of them talking loudly in the hallway, if you want to sleep in you can forget about it, laundry room

dirty laundry room with clothes scattered all over

specific request for a quiet room, the front desk sadistically assigned us the room next to the laundry downstairs

good wifi

i loved their breakfast was pretty great as well

throughout, convenient with location to local shopping as well as restaurants, starbucks & snacks bar inside

love the salt water pool!

we specifically requested a pulled away bed for our two kids since our babysitter sintuation has changed

would of like a spot for families to enjoy themselves and kids could play with such a large venue it's possible

i say the bartender sets us but did not get to us for order until 10:07 at that time which the kitchen was then

my room was by the laundry room and i could hear it all evening.

-welcome cookies at check-in -good gym

good parking and breakfast.

to find parking

the bar was closed due to

the pool needs to be heated

wide parking slots were very convenient for our van

the bus shuttle from the airport did not arrive at the reported time

would be nice to have an airport shuttle

the fitness room was perfect!

also, we wanted to use the on-site laundry, but the washer was not working

we also appreciate having the laundry facilities

it was easy to get to with plenty of close parking.

there is no hot tub and the pool is a little small and the water was a little cold.

the pool made my son and my skin red and very itchy.

the laundry facility and the non working hot tub

not a lot of parking close to the hotel

the breakfast was awesome

and gym are under renovation which i am told only when i was checking-in with my family and with all my

atmosphere just beautiful hotel period the breakfast buffet and the cocktail hour was also very very good

quiet clean order to room laundry

everyone is kind of. laundry mechanics terrible smell like peeps.

broken& heat not on when i entered room also when i used laundry same box of empty pizza was on a non working

they had laundry.

units, discounts available, family rooms, wifi for a fee, outdoor pool with handicap chair lift, laundry and

was no laundry service and this was very inconvenient

laundry facility except some contractor picks up and drops back in 24 hours

i asked if they had dry cleaning/laundry service

laundry service said same day, but did not deliver as promised but still charged for service

food too expensive in the bar and restaurant

no laundry

location if heading to rivers casino

there is a casino right across the street with a few restaurants to choose from

free wifi is standard across the rest of the world

i use the gym as well and it's a nice facility

like a musty smell, they put me next to the laundry room where there was noise all the time

the pool was smaller than expected.

pool size for this size of a hotel is a joke

in the morning (i am not a morning person) you might want to note they did not appear to offer room service or

as a single mom who was traveling with my nine year old, if the drunk men fighting in the parking lot was not

there is coin laundry on site

having access to laundry is good too

laundry was cheapest i have ever seen

room spacious room good breakfast laundry area clean and all machines working friendly

laundry service

laundry on site was very convenient

rooms were nice and clean they had a pool it was being serviced due to covid and they had scheduled times and

especially since i recently took my kids to disney, paid well over $3000

due to covid-19 there is grab and go breakfast which is a brown paper bag snack.

swimming pool breakfast

breakfast is nothing, laundry expensive, no assistance with room, room not that clean, dirty towels given when

has laundry

it does not have an exercise/weight room and laundry is very costly.

hotel was behind on laundry and there were no bottom sheet on bed and missing wash cloths

breakfast is terrible, no dishes, expensive laundry, expensive stay

clean rooms, convenient laundry facility, nice friendly staff.

breakfast was solid, self service laundry.

the only ice machine was located on a lower floor in a laundry room

the location and the breakfast was good

good location and good free breakfast.

just a lovely clean spacious hotel with a gym a d cheap fast laundry. friendly staff.

the laundry room was easy to use with the app instead of coins

24 hour fitness room and laundry room are close to each other

laundry facilities were difficult to use and partially out of order

t have laundry detergent in the washing room should refill on this was the only thing i

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

we could do our own laundry, and the staff were friendly

great rooms and facilities like the gym and pool

for longer stay , breakfast menu become boring plus no option for dinner/room service .

wifi was spotty

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

swimming pool was available on a reservation basis which worked well

we enjoyed the facilities, the pool was clean and warm enough for kids to splash for an hour

the food was good and two good places to eat across the parking lot

splitting the room was not great, a big room should expect more people (especially families with kids) and it

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

need more parking.

breakfast because bar and kitchen closed die to covid

the parking lot is a disaster, the garbage cans outside of the hotel were overflowing, my bill was

granola bar oatmeal and cereal in cups

they also have a guest laundry where i could wash my clothes

00 for candy bar that was charged to my room when i could have got cheap from a store

there were multiple groups of traveling kids soccer teams that monopolized the open seating rea where parents

it has its own spacious gym as well and has a big swimming pool too so you can have a nice relaxing time after

fantastic outdoor space, fantastic fitness amenities and fabulous pool

very clean, spacious and quiet room, excellent breakfast, friendly staff

price for hotel room with full kitchen, pool, gym, and breakfast

very modern. nice pool and workout room. 2 bedroom suite was very roomy

price for hotel room with full kitchen, pool, gym, and breakfast

price for hotel room with full kitchen, pool, gym, and breakfast

staff was great. walking trail around pond is wonderful for pets.

from the snow storm there was horrible room service, no towels , no plates or anything for food i ordered bathroom

everything was great except parking

we had dinner in the room and the room service was above expectations: fast and delicious

easy access to room and pool

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

offer free offsite gym pass for guests who prefer gyms with variations of fitness equipment

one staff member said guests were able to use coin laundry at sister hotel property across the parking lot,

liked the location, the price, the free wifi, the parking, the ease of checkin, the rooms, and the newness of

breakfast that they offered really wasn t the best

they had a room availble and close to the hotel with a free shuttle and bar and resturant that was open pass 9

room, had everything i needed, good breakfast, helpful staff, convenient for short stays when you need to be

clean, fast and friendly room service

room service exceeded expectations in presentation, flavor and value

exceeded expectation : breakfast could be free though.

the bar area and the starbucks and the rooms cleanliness

also, i never received room service or towels

like the gym and heated swimming pool

$400 plus no porter service and room service through another credit card

room service and restaurant food is awful

golf course view

view of the parking lot, no couch and tiny desk

attractive golf club with clean and comfortable rooms, good breakfast, and friendly, helpful staff

really well done. great facilities. very good golf course. first class

son had a blast playing golf for three days during spring break; staff went above & beyond

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

two different bank cards in laundry payment option for dryer

elavator not working laundry machine out of order

strong odor of natural gas immanent from laundry room

nice laundry and vending

the basketball court was right next to the pool

easy to find. very friendly employee. pool was clean and refreshing.

the only issue we had was finding parking when we came back late one night.

location was good for us going to city & burbs, liked the sitting area & kitchen

breakfast was excellent

parking comfortable beds, full kitchen with equipment, lounge area, tons of storage space on-site laundry facility

had a shuttle to station and mall, laundry, breakfast, happy hour eats, gym, pool and huge two bed 2 bath

just the right size with all required amenities like the communial laundry room to wash and dry your clothes

breakfast was nice,they have a laundry area coin operated for long stays

the location and staff were great, laundry and basketball court also a plus.

well presented breakfast and the laundry facilities were great

location was weird mainly because there was all these parking, but most belong to another business that had

good breakfast. clean facilities. friendly staff.

the spa and the staff!!!

breakfast was well stocked

gym dinner room and roomservers.

you can text their staff for service such as room service , housekeeping , checkout etc and it was clean beyond

beds were messy when we got there, the people were so loud we were not able to sleep at all, and kids kept

shuttle bus service is very nice to take guests to outlets for shopping

most comfortable beds ever....great shuttle serice

staff/breakfast

no hot tub by pool

very nice excellent breakfast

the pool wasn t great

rooms are nicely laid out and perfect for parents with kids

the laundry room also was outdated

the convenience to fashion outlet mall, pool area and laundry facilities. room size was nice.

shuttle to ohare was perfect

alot kids running around on the 1st floor!!

the hotels breakfast was absolutely spectacular for $7

big separate shower top restaurant attached pet friendly with reasonable fee close to airport walking distance

location was the best part. the omelets at the breakfast bar were wonderful.

booked at this location mainly because of the fact that my kids wanted to get in so swimming in our free time

room service was prompt and food was good

the gym is incredible!

room service food quality.

when we first checked in we were in a room next to a room with screaming kids, but the hotel staff let us move

free shuttle to airport and late check out

i requested a late check out but, after seeing how dirty the room was, i left early

the coffee shop was convenient and the gym was pretty nice

i ordered room service twice and the food was good and the prices were not too expensive.

being exhausted from travels to chicago, we had room service from thorn and found the burger to be better than

i even had a pet friendly room and at other hotels those are normally kind of grubby

, great location, shuttle to the airport

the shuttle service was on time

if you need to get laundry done - it is a easy uber to schiller

the wasn t a laundry bag either

when i arrived (11:30 am), outstanding room for terrific price, close to shopping mall, fabulous room service,

decent selection of breakfast and also good amenities including pools and the gym that we haven't got a chance

shuttle worked well

didn't notice a pool, but there were laundry facilities

the only plus of my stay was the location. and the parking.

wifi is truly awful. tops out at about 200kb/s, which is awful. you can pay for

parking is difficult to find and have to walk a distance

other guests left trash in parking area

i m satisfied with my stay. even without room service the stay was wonderful.

room service did not even come around during our 5 night stay until we specifically asked the front

pool was cloudy

the pool was well kept and the lobby area was clean as

beds were comfortable. pool area was nice and clean

they were even able to get us clean laundry with their dry cleaning service on christmas eve

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

it doesn t have a laundry facility to wash clothes

very clean, next to and within walking distance of outlets. nice restaurant and bar. nice gym

to get an early check in which was very much appreciated

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

nor, to my amazement, do they offer free wifi in the room

shuttle drivers were exceptional

nice property, nice rooms and awesome pool / whirlpool!

hotel shuttle provided easy drop off at airport

nice laundry with no charge to use machines

the laundry facilities were very good and the availability of a fitness centre and a pool was excellent

the grill and free laundry

you can do laundry for free.

breakfasts were very good. nice amenities. clean. nice pool. very nice complimentary laundry.

problem was that i asked for a non smoking accommodation and the room was still hazy with smoke, the bedspread

i booked the non-smoking room however it smelled like smoke

had asked for non smoking room

and smoking

the price and it's pet friendly.

the room, the swimming pool, the workout room and the laundry area

very, very sparse breakfast area (also under construction), no gym and workers everywhere made a comfortable

were up on the second floor, and it seems alot of families with kids were on the first floor

the pool was over crowded with kids and appeared like it was the source of their baths

the room, the swimming pool, the workout room and the laundry area

when i asked where laundry was, i was told it's only available from 5pm to 8pm

on this occasion i was put in room 102 next to the laundry

room next to the laundry. very noisy!

smell of smoke in the back entrance of building , slow wifi

free parking

laundry basket full of towels still over flowing and all over the floor

pool and hot tub .. room is always clean . staff is always so friendly

nothing was explained just processed my payment and gave me my kids nothing else

the rooms were clean and in great condition, room service did a great job

the kids movies that play in the pool area

amenities include a beautiful indoor pool, outdoor seating areas, and coin laundry

omelette bar and pool!

side location, running area, good breakfast, clean room, free parking, easy check in & check out, nice gym and

my kids say it all this is a really nice hotel

omelette bar and pool!