pool and yhe fact that breakfast was included.

would be nice if pool was open 24 hrs like the gym

location, room, facilities, wifi, and bed we're all great.

parking was easy and we enjoy free breakfasts

rooms where clean an just wished they did a better service in the food for breakfast in the morning but overall

the pool was great too

had someone at the parking lot to help hotel guest to blow the show off their vehicles for free during the snow

only downside was intoxicated adults at the poolside letting their kids act inappropriately in the pool

the room was very comfortable. pool around and very clean

parking was awesome, bed was super comfortable, and room was nice sized

it has a kitchenette and a laundry room

the laundry area with amazing snacks to purchase was a plus

, clean and reasonably priced laundry facilities)

price, staff, laundry

needs cleaning, the rooms,hallway, laundry room.

guest laundry

had to fight for parking because of the theater venue next door

pool

room service (in terms of quality) was definitely lacking

nice gym on first floor next to a clean and warm pool in an attractive space

wifi service did not work, i was told by reception to call tech support

the pool and hot tub were clean and fun

gym decent weights and cardio and a bonus peloton bike

wifi was really poor

the wifi kept going out.had to mess with it for a long time.

room next to the laundry. very noisy!

on this occasion i was put in room 102 next to the laundry

when i asked where laundry was, i was told it's only available from 5pm to 8pm

absolutely nothing i didn't like, i just wish there were more varieties of breakfast selection

breakfast of any sort (description said there was), no wifi, no security lock on the door (was broken)

the breakfast expensive

bell captain and staff were very helpful. room service was tasty. housekeeping was good

beds ; clean & comfortable rooms; very attentive and friendly staff ; great cleaning and room

very outdated bathrooms. no room service.

was average especially breakfast

the breakfast selection. and the laundry machines were broken down.

they even had laundry facilities upstairs

great location, great front desk service, good access to laundry and vending machines, good elevator service,

need to install laundry vending machines in your laundry room

you offered breakfast for additional $15, but was room service only, and very limited menu

free laundry

laundry located in second floor accessible by payment which is ok but the washing machines and

for example we were unaware that there was laundry facilities in the hotel

nice location. nice staff. i love the kitchen there.

the breakfast servings - especially the omelet bar - were all tasty

the bar and restaurant was closed. i wish they had a refrigerate in the room.

swimming pool wasn t really big enough to get any exercise

bartender/service and hotel staff were outstanding

the pool was cold

the shuttle that could be scheduled to reach local places was easily

free onsite laundry is a huge bonus

breakfasts were very good. nice amenities. clean. nice pool. very nice complimentary laundry.

the grill and free laundry

you can do laundry for free.

nice laundry with no charge to use machines

got stolen barely 5 minutes of putting in the laundry and the staff said it s a guest without

it is like swimming in the laundry room

one of the days i needed to do laundry and asked for change from the front desk and they said they didn t

needs a quarter machine or have laundry that takes debt

the front desk did not have change for laundry at any time

situated on a golf course

boutique hotel at an awesome golf course

beautiful room with awesome view of the golf course! loved everything of the glen club

the wifi was terribly slow

location of the hotel with a surrounding greenery and golf course

really appreciated the shuttle to the ravinia pavilion

it's easy to reach, has free parking and is a good hotel if you don't want to stay in the city center and if

there is car rental offices in the lobby of the hotel, and the parking was excellent

frustrated that there was a charge for wifi.

unable to access room service at all

the washer they provide for laundry has stuff growing in the ring and looks like it has never been cleaned,

good location for my needs, free parking, guest laundry,indoor pool and workout room

stains in the hallway and the room were a little off-putting, and when i needed to use the guest laundry, they

no change for laundry room

laundry room was out of order

the pool was closed and no notice or reason was given, but no big deal

free and plentiful parking

nor do they have a fitness room, yet gym next door

gym is so basic it hurts, but if you know how to train you'll do something with it

the pool was very quite dirty

the so-called sun terrace does not really exist. restaurant and bar have very limited hours.

easy to get to. free parking. large room.

buffet breakfast also available at the time of our stay, $15 for adults, $12 for kids

the hotel had a nice heated pool for my kids

was alright, i wish there was room service for in house comfort instead of having to go outside to find food

i liked the layout of the hotel, had laundry and snack machine in one area.

on sight vending and laundry

but paid $77 for one night x 5, but had to pay for wifi too

no free wifi

parking lot wasn t cleared of snow properly, making it treacherous to get to my car

also liked the fact that facility choose milnor washer extractors for their laundry

could have more available laundry machines and have earlier and later laundry hours

the laundry eo was centrally located

the property was well maintained & there was ample parking

the parking was free and the hotel was well located for access to the airport

handy having a guest laundry and front desk selling detergent

free breakfast and wonderful front desk staff. also free laundry machines!!

towel for shower in a room, i was told you have to wait for 5 hours, as all towels are in a laundry

loved the guest laundry

there used to be a guest laundry but it was no longer functional

even after i provided the laundry list of issues endured during our stay

i recommend that anyone taking their pet ask for the 1st floor

parking was very close to entrance of our room

there is a pool but we missed the hours it was open

nice pool, really good hotel

was dirty, horrible breakfast, parties out in the parking lot until late at night, hookers hung around thr

it was a good value for the money. however, the breakfast needs to be upgraded.

breakfast was bad.

need a little bit more towels when you re staying for two days, and more breakfast

breakfast is in brown bags that are handed over to guests in the lobby.

dirty laundry was left outside my door for over 4 hours after my room was cleaned

well designed room, excellent, private, well maintained fitness/pool facilities.

sports bar was underwhelming

the pool and gym where excellent and used extensively during my stay to unwind after a day in the office

gym is fine business room is good , you can take printouts of you want shuttle service for near

onsite laundry facilities at a reasonable price

laundry facilities on site

laundry facilities on premises

rooms are large with full kitchen and comfortable bed

outdoor pool was clean and nice, and the breakfast was far better than most hotels

hotel has self-service laundry facilities

sunday, i had to do laundry

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave

the laundry room should be better signposted on the corridors.

this facility was secure and parking lot had good lighting

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

microwave not very clean. nor the laundry

convient laundry area, gym and

very clean , friendly helpful staff, very comfortable beds and amazing pool

one small bar of soap in the room is a poor cost cutting decision

laundry room is too small. they dont give you shampoo and bath shower in bathroom.

then i went to do laundry and learned that drier was out of service (there was a sign)

the parking lot was extremely slippery when i arrived and left

pet friendly. good value. courteous staff. clean accommodations.

the wifi was not strong throughout the stay. the vending machine at the ground

almost no wifi porn channel on tv with no notice on that malfunctioning toilet lights, shower

the parking lot

they don't have wifi they are laying when you check in

time, he continued yelling and caused a scene loud enough to draw attention of other guest in the parking lot,

poor wifi interference on

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

wifi inthe room was useless

we had a second floor room, it was quiet, and clean. the breakfast was nice.

breakfast was excellent

i didn t make it to breakfast

laundry not accept credit or debit cards

location laundry service printer services

it took exactly two loads of laundry to get the scent of mildew out of my clothes

enjoyed the breakfast - shuttle service was also great

convenience store and restaurant across the street and free shuttle provided everything a stranded traveler

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

to have coffee for your guests it was only available at the bar and the line was way too long

nice property, nice rooms and awesome pool / whirlpool!

charge for wifi in the room

is time to update your equipment in the gym, the bikes especially

lots of broken items (laundry was completely out of service for days, cracked light switch)

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

lied about 'kids eating free at onsite restaurant ' restaurant refused to honor that, front staff was rude and

they never came to fix it, elect outlet did not have a plate on it thank god we did not have any kids, had to

close to where i needed to be, price, clean. bar and restaurant open!

onsite laundry room

wish they had laundry in the building

laundry room and gym are good

not think that a hotel that strives to be clean and business customer oriented should have pets

close to airport and casino. shuttle available to both

it's fairly close to the airport and they offer a free shuttle to the airport.9

easy airport access with free shuttle.

no hot tub and pool could be a little cleaner...the water was cloudy.

staff was excellent! next to the casino, walking distance.

service and shuttle service

laundry room was small and congested

easy parking

the pool was clean and fully stocked with towels

friendly pricing, the breakfast was good, and the staff was awesome

plenty of free parking, close to the front door

laundry basket full of towels still over flowing and all over the floor

was no complementary water, there were some bad and disruptive kids who were running down the hall all day and

also, room service for dinner never came up and room service for breakfast took over an hour

my kids loved swimming

nice rooms, the hot tube, swimming pool, friendly staff, close to the train & the price i paid.

no laundry

the bar is amazingggg

they had room service and cleaned the room daily restocking with water bottles.

however, their meal plan does not include the meal for my kids

there is a casino across the street, famous chicago deep dish pizza within walking distance and the free

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

it s nice that they have laundry for guests

i thought the gym was great. the breakfast area was clean and well stock.

breakfast was wonderful, the bed was a dream

a gym, also closed

we could do our own laundry, and the staff were friendly

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

- the friendly staff, the clean hotel and room, the 24/7 airport shuttle

nice gym, very quiet, and excellent daily breakfast

wifi is not working properly, even if i sought help from the front desk, still it did not work

also a laundry room

no laundry breakfast is not worth to pay sensor light in the bathroom was not good to turn on

s no microwave in the room and no laundry facilities

this is the first time i was at a hotel without a microwave or laundry room

in law and my son,from the moment they arrived they loved customer service they even got a suite,breakfast,dinner

i can say is it will be nice to go back when in hotel bar and restaurants are open but i do understand them

beautiful hotel! room was exceptional! nice gym!

clean, fast and friendly room service

although there wasn't a full restaurant, there was a small area with tables adjacent to the bar with a limited

could have had breakfast ..

the rooms and the gym

room service was nice and quick

handled the concerns with the kids running down the hall and slamming doors immediately

no room service

the gym facilities were really good 2

the hotel, very comfy, pool was not as big as expected

shuttle was excellent

we liked how it has the pool on site, the bar and also a small table pantry/connivence small for snacks

updated, clean, friendly staff and wonderful breakfast.

nice little gym and indoor pool

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

elevator to all floors is very convenient as is the provided guest laundry

shuttle took too long to pick up at airport.

the location has a shuttle that takes you to the airport, and through the train station there you can go pretty

they had a gym but i will not be staying there again

about this stay was amazing, i loved that there was a laundry room available to guest

laundry service (the machines) were ridiculous to use

the shuttle service to the airport was very convenient

are no ice machines in the hallways (front desk staff accommodated request), pool was very dirty and there were

very clean. vey comfortable room. friendly and helpful staff. great breakfast!

there is no coine laundry

no laundry facilities on property. no restaurant.

garden / pet walking area is a nice sheltered area for an evening stroll

breakfast is excellent in quality and variety

staff was very helpful ans the breakfast buffet

no laundry services or no laundry machines.

it takes while to get to downtown and no laundry service

the breakfast particularly the egg and sausage never had we had eggs this bad

gym was too hot and the ceiling was too low, so that if you wanted to do a pull-up, you would have

t get wifi passwords

services were very accommodating (and patient: my daughter called and bugged them for the wifi password three

i requested a late check out but, after seeing how dirty the room was, i left early

since the kids are still relatively little (8&10) the pullout still worked, but it was a minor disappointment

limited choices for room service steak sandwich at red was not good

the breakfast staff was friendly, on top of refilling your coffee

no laundry

our room didn t have a laundry bag.

less vegetarian options in hot breakfast

kids running around

kids running around

also, they have a laundry where i did my load and it just costed me $4

the shuttle service was very good and easy to use, laundry facilities are free to use

laundry

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

operated laundry

that it had onsite laundry room

there was a vending machine with water/cola and ice and laundry on our floor

other than those two petty things it was a very nice stay

pet fees: last year i had the pleasure to stay in one of sonesta's hotels in los angeles

the , for this hotel, in the amenity, there is the laundry service

pool dirty room broken laundry snow removal no parking mold behind wallpaper in bathroom peeling wallpaper in

i liked the guests laundry which helped out during our stay

no clean towels in the bathroom,and bags of dirty laundry in the shower and no linen on the bed when we arrived

staybridge guest had access too the laundry and breakfast

my room smelled like weed, and how don t they have guest laundry

it didn t have a laundry services

the gym was great

the king pull out in the the living area came through clutch for the kids

wi-fi hard to access room service never picked up

they had laundry options and also breakfast

the access to laundry, vending and a workout room were all great

neat and clean tidy just the coins for laundry can be upgraded to card

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

snow from the storm wasn't cleared in the parking area

so were the hallways and the gym(s)

beds were messy when we got there, the people were so loud we were not able to sleep at all, and kids kept

easy access to airport. good connection with terminal. prompt room service. easy check in.

airport shuttle

specifically reserved a room at this hotel because there was a pool

floor was dominated by a busy laundry area - i was glad i wasn't in one of the sleeping rooms in that section

was not cleaned any day or any fresh linen provided until ask for and had to go get myself from laundry room

you feel you are in a laundry cleaning area

like someone was doing laundry

laundry area looks like a dark dungeon, no lighting

everything was good, staff at the bar were wonderful!

breakfast was great my children loved the pool the bar was great also

to mall, casino, conf

only downside we felt there was is that if you have kids with you and they are in the separate room on the

the communication around the hotel shuttle.

room service was prompt and food was good

cleanliness, friendly staff especially the bar staff!!

airport shuttle which brings you to the hotel from the airport

food room service

easy to get to and from airport on the free shuttle

the wasn t a laundry bag either

if you need to get laundry done - it is a easy uber to schiller

also i had to use the hotel computer and printer (the hotel wifi, and my cell services were soooo sloooow) and

room was clean, room service was fast

the room was very clean and comfortable. the room service was quick and very good.

the parking lot was packed and i needed a handicap spot and all of them were taken.

a night out with the kids we came back to the room to shower and the water was ice cold, the barley put towels

a petri dish for covid

they charge pet fee $100

parking and the cost of breakfast

the convenience to fashion outlet mall, pool area and laundry facilities. room size was nice.

the laundry room also was outdated

husband was not allowed to bring me up a drink from the bar while i stayed in the room with our kids

bed, location, service, gym

husband was not allowed to bring me up a drink from the bar while i stayed in the room with our kids

it doesn t have a laundry facility to wash clothes

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

they were even able to get us clean laundry with their dry cleaning service on christmas eve

king size was very comfortable, rooms were very clean, and room service was quick

the shuttle drivers drive crazy! lol

laundry units in the third floor, pretty good size

it would be nice to have the laundry room on every floor.

the room was directly above the laundry area which started the dryers at 6am making it impossible to sleep

washing machine was not working the entire time we were at the hotel and we wanted to do some laundry

breakfast was good, hot tub was great, room was clean and staff was very friendly

printed in the room that i could find), which wasn't working once i managed to connect to the wifi (as an

shuttle service was perfect

there is a gym on the top floor which our room was below

stayed at the hyatt rosemont two nights prior which was drab and restaurant bar closed too early

24hour gym is

i didnt like the funky smell in the laundry/ vending area

laundry facilities on the premises is a great idea.

laundry room is ok

facility provides: - communal microwave - communal laundry machines - ice (homeless man as an attendant)

no microwave, no laundry, people trying to open your door

our favorite feature was the pool

older folks or those with bags and kids may not appreciate that

switched to the room near elevator because of small kids

breakfast. clean bathroom. nice fitness center. coffee on demand.

pool closed at 8 but we were happy it was open at all!

bar area, across from wrigley and a short walk to a variety of restaurants

bar area and coffee shop and when i needed a fridge in the room for medication it was delivered in

at the hotel, we were not aware of certain things such as time frame for breakfast , when the kitchen opened

expecting a bit more cleanliness and a few more perks like snack bar or drinks available

individual ice bags, complimentary water and beautiful coffee bar was a bonus for me

room service did not even come around during our 5 night stay until we specifically asked the front

inconvenient parking

the building itself is very nice the pool and exercise room

i appreciate that the staff is accommodating to simple requests. i also enjoy the gym.

the pool was a really fun feature

it have facilities like gym, laundry room, restaurant, staffed

no change for the laundry room.

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

going around but if you needed anything they brought it to your room free breakfast was very good room service

entire staff from the laundry folks to the folk desk folks were all amazing and helpful

free wifi

the value for the room was very reasonable, there were several amenities available, and the wifi signal was

room service - not much food choice all reheated by microwave but well price for what you get - and

wifi was a bit spotty

i could also hear that i believe the laundry machines running

breakfast was great

was a tub, not a spa bath

the lady who runs the breakfast station is wonderful

the kitchenette needs some more cutlery and dishes

there is no guest laundry but the coach light coin laundromat is 10 minute walk on broadway

it was close to a lot of pan handling and scared my kids

wifi is the worst so far in my experience

the wifi would go in and out and the ac unit did not work and the windows did not open so the room was

the wifi is pretty bad.

laundry facility except some contractor picks up and drops back in 24 hours

laundry service said same day, but did not deliver as promised but still charged for service

was no laundry service and this was very inconvenient

i asked if they had dry cleaning/laundry service

no free wifi we had to go down to loby everytime we need internet

free wifi and breakfast made this hotel the best price around the airport and the free shuttle was fantastic

hotel is only a short drive from o hare and offers a shuttle to and from the airport which was perfect and

other ones were bar and restaurant

the staff were very accommodating. my 2 year old loved the pool.

lines and towels, comfortable bed, quality wifi signal; frig in room; coffee making in room; good bath

we thoroughly enjoyed ourselves and used the gym, pool, tennis courts and did multiple classes

you can work out, have lunch, sit by the pool, chill on their rooftop deck, take classes, have your spa services

the outdoor pool was open in early may, the rooftop bar couldn't also be open

liked the location, the pool, parking, the room was perfect, they gym, the rooftop, the service was

being a lager hotel/gym a map would be nice

website stated laundry services-none available

the bar and bar food was good and the airport shuttle worked fine for both pickup and return to the airport

shuttle regular and on time

staff were friendly, room service was quick and food tasty

rooms are spacious and clean, amazing beds good wifi ok tv restaurant is very good

size room, the laundry was a bonus

they have a coin laundry we found great after road

no plastic bag for laundry

size of laundry room and exercise room

laundry in the room that was supposed to clean was dirty n had hair on it we asked for more and was

gives the info that it has a laundry, but in the facility they told me there is not

no laundry facilities but luckily a good natasha service nearby

of space in the bedroom fridge access to bus stops and train close to restaurants and laundry

no room service

lobby was charmingly decorated, staff very attentive, good wifi, comfortable beds

bag for laundry in rooms no fridge in standard rooms walls were thin--lots of noise from the street and

no gym on site, no laundry, no parking

location, right next to shopping, many food options, bus transport, laundry, grocery stores

limited facilities available like a laundry.

was still an old bar soap in the shower from before us

please also be reminded there is no laundry in the hotel

no guest laundry room

no laundry .tv service is slow.

everything except no laundry for guest ! that s extremely hard when staying a week or more

location, wifi was good and there were a ton of outlets in the room for charging devices

says they have laundry service and washers but we were told they didn t and washers were broken

the dryer was broken, so i couldn't do laundry before i left.

pile of dirty laundry still in the room and no follow through from staff on another issue

the first floor by the laundry room smelled of mold, the tub was stained, the hot tub was out

it was a good location for our purposes. it was also nice to have laundry facilities on site.

it has laundry - also very convenient

rates, free laundry, full kitchen, large desk, comfortable rooms & beds, great

good gym and laundry

having a laundry facility and gym on site was fantastic

i like the that it has a gym and laundry room

it has laundry

also, laundry on the floor

and quiet, laundry machines easy to access and functionally good

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

was easy access and parking