excellent gym, and nice clean hotel

the kitchen for room service was closed except for breakfast

really enjoyed the lobby bar this visit.

this hotel does not have a restaurant or room service

dirty laundry carts left sitting in the hallways indefinitely

clean rooms, awesome pool, a great breakfast, and the staff

breakfast was very good for a hotel breakfast and the staff kept on top of replenishing the food

breakfast ud83cudf73 is great

like the bed and the sofa and the breakfast selection ud83dudc4c also the gym.

my room was as far from the lobby as was possible, not fun with luggage and golf clubs

food from room service was very good

room service was shockingly bad

having to pay for wifi

indoor and outdoor pool cleanness trail around hotel free parking

in-room amenities, friendly staff, comfortable pool, free guest laundry

it was nice that they had free washers for your laundry

free laundry room, pool, gym, breakfast, and some

dirty laundry and garbage bags in the hallways

washers and driers were free except for laundry soap and drier sheets

one treadmill in gym, wanted a room with double bed and sofa and got with two double beds and no sofa

of inside the pool could have been a little better

they accommodated our request for early check in. free breakfast

the room itself was very comfortable and clean, with stable wifi

i had both kids so i appreciated the early check in as well

laundry

i love the mini kitchen and the rooms are the perfect size.

very clean and comfortable. easy access and sufficient parking. nice sized kitchen and room

free wifi & kitchen

the basic/complimentary wifi service is sluggish.

manager & the staff were super accomodating and friendy, the laundry facilities (altho you really could probably

great staff, hot coffee and breakfast, laundry facilities and cooking.

great staff, hot coffee and breakfast, laundry, great location.

great staff, breakfast and hot coffee, laundry, all the comforts of home

great staff, hot coffee and breakfast, rest location.

large dirty laundry basket next to front desk all day

wifi connection

the location was great, the parking was very useful, and the room was very very comfortable.

the wifi was slow.

the parking lot snow was clean and kind of slipper

the first floor by the laundry room smelled of mold, the tub was stained, the hot tub was out

says they have laundry service and washers but we were told they didn t and washers were broken

i was right across from the laundry area room 339 it was a bit loud.

pile of dirty laundry still in the room and no follow through from staff on another issue

it was a good location for our purposes. it was also nice to have laundry facilities on site.

staff was great, laundry on-site, pet friendly, in a business complex near shopping & food.

love the laundry room

laundry room had vending machines but no laundry soap for

it had a nice laundry room which i made use of

free coffee, tea, & breakfast muffins were available starting at 6am, & their laundry area was clean (accepts

the covers were ripped, closet door off of the hinge, no laundry bag, shower was dirty and the shower head kept

for our coffee and it s not continental so that sucked the pool was great the gym was a bummer laundry service

front desk staff and coffee bar server were very friendly and professional

parking lot in front is always full. but i can go through the back so not a big problem.

the check in was fast and easy! i loved the bar there for a night cap!

parking too was an issue

parking was some distance from the entrance, however, valet parking was available.

much better value than downtown and with free parking and windows that open we are able to get two rooms here

the staff was incredible and kind, room service was prompt, all areas were clean and tidy

i appreciate that the staff is accommodating to simple requests. i also enjoy the gym.

it would be nice to have the laundry room on every floor.

the room was directly above the laundry area which started the dryers at 6am making it impossible to sleep

washing machine was not working the entire time we were at the hotel and we wanted to do some laundry

laundry units in the third floor, pretty good size

clean and spacious room

parking was a bit inconvienent

no facilities open. bar restaurant etc closed. mask should be optional.

nice pool and work out facility

pool was freezing

great location for us. very close to kids and grand kids.

family favorite place is the pool, which didn't disappoint

good location, easy to access and plenty of parking

other than having to leave, we had a great time. my kids enjoyed the indoor pool

nice hotel , great breakfast , not like other hotels that still play the covid card

great parking spots

we were so close to the elevator and laundry and some other things happening on site that we didn't sleep at

if you don't get a room close to all of the on site action (laundry, elevator) it should be a quiet stay

the pool was refreshing and the hot tub soothed away the aches and pains

the breakfast was good the pool area was great the parking was nice housekeeping was evening

clean, basketball court , pool , pool table, lovely breakfast

covid-19 restrictions meant that we had no amenities, room service or restaurant

the pool water was cold

the gym had all the equipment i needed for my workout also

food and bar available

the breakfast bar and staff were all very nice

amenities include a beautiful indoor pool, outdoor seating areas, and coin laundry

gym

on the second night kids were running around knocking on room doors until 2a

left early, didn't eat. requested early check in & did so 1 hour ahead of check in

nice and clean. breakfast fantastic (fresh omelette)

our reservation said we had breakfast included but they indicated that this was a booking

didn't get my breakfast because their were under staffed for a big group of people and we had to leave by a

breakfast and lunch were excellent. the staff was courteous and helpful with any issues.

the bar in the lobby stayed open until midnight (kitchen closed at 10pm) and the drinks were strong and tasty

the food, coffee bar and cocktails were all exceptional

this is the first time i was at a hotel without a microwave or laundry room

no laundry breakfast is not worth to pay sensor light in the bathroom was not good to turn on

also a laundry room

s no microwave in the room and no laundry facilities

not once did the room service provide any towels, cups or cleaning services for the room

the pillows were very comfortable as well the air conditioning cooled very nicely the small kitchen area

has swimming pool but didn't use it

fitness room would not open the sign said 5

the breakfast was excellent, the swimming pool was very nice, outdoors was beautiful

close to our destination, great choices for breakfast

no laundry room

no hot tub in the swimming pool area. everything else was perfect.

was a restaurant on site, but the first night the only area open for dinner was the bar and it was extremely

let us know that the pool may be chilly due to weather conditions

large pool. had restaurant & bar. parking great and lots of halls to walk in on a cold day

large refrigerator and convenience of guest laundry

had to use the laundry room it smelled like urine in there and the ice machine is in the little

i didn't have a chance to check out many of the additional facilities, but the staff doing laundry while the

let us park our motorcycles and our little trailer close to the door

breakfast was typical but plentiful

laundry room was small and congested

need longer adult time for the pool area. to many kids..

breakfast is amazing.

rooms were kept well. excellent breakfast

room, clean rooms, large parking lot , three elevators help with the wait during check out

the laundry room should be better signposted on the corridors.

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave

sunday, i had to do laundry

hotel has self-service laundry facilities

the pool was painfully small.

the room, the swimming pool, the workout room and the laundry area

the breakfast could be a little better but they are in the process of renovating the hotel.

the website claimed parking cost $5 per vehicle but desk manager advised me it was free (thankfully)

more than one simulator does not work in the gym (and the water in the pool was changed, i think a year ago

no towels in gym or pool, only 1 elevator was working.

onsite laundry facilities at a reasonable price

laundry facilities on site

laundry facilities on premises

quiet area and clean grounds and clean rooms. convenient to have the kitchen.

spacious room, great kitchen, very clean, own entry from outside, central air vs an ac unit

and smoking

even if you choose non smoking room, there is smoke smell in the corridor :(

had asked for non smoking room

are simple but serve the purpose if you and your pets need a place to stay smoking rooms were available and

the price and it's pet friendly.

was dirty, horrible breakfast, parties out in the parking lot until late at night, hookers hung around thr

it was a good value for the money. however, the breakfast needs to be upgraded.

shirtless smoker with the huge dog sitting outside his room, the carload of teens in the parking lot ( trying

breakfast was basic and filling

breakfast is in brown bags that are handed over to guests in the lobby.

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

our kids even noticed and commented how extremely nice it was

free parking

breakfast was excellent

the staff was very pleasant and you couldn't ask for a better breakfast

then i went to do laundry and learned that drier was out of service (there was a sign)

laundry room is too small. they dont give you shampoo and bath shower in bathroom.

only motel with decent prices and pet friendly

wifi was not good.

the wifi was not strong throughout the stay. the vending machine at the ground

dirty laundry was left outside my door for over 4 hours after my room was cleaned

it was in a closed off space in the basement with some offices and a small fitness center, didn t have any

is not answering the all whenever i dialed them for room service or front desk or house keeping

their is no microwave and room service doesn t come to the room and clean

i went for a swim but felt the pool area was a bit outdated.

sheets smelled strongly of scented laundry soap

no wifi in room bathroom sink clogged

i liked how friendly the staff was, and how breakfast changed everyday.

they have an indoor pool but not heated very cold

the pool is very nice and clean as well

we never had the breakfast we paid for in the reservation

well lit, good access to doors for parking

awkward to get out of the parking lot sometimes

the swimming pool was nice and clean

no free breakfast like others hotel.

location was good. i did not eat breakfast

the fact that it was pet friendly but, it didn't appear to be overran by animals.

thought the breakfast could have been a little better

pet policy on hotel website does not state $50 per dog, as do other hotel websites if hotel policy

pool was well cared for

dryer in laundry was not drying ($1

laundry amenities on both floors were not working

were staying for 2 weeks and unfortunately the guest laundry was out of action the whole time

we could have known the pool was available

heated pool was not heated.

laundry facility, beds were hard as a rock, pillows were almost non existent, fridge had cracks and

non smoking room smelled like an ashtray.

strong smell of marijuana in the hall of the non smoking area.

non-smoking room 211, could smell smoke from other rooms and in elevator

in a non-smoking room, there was the tell-tale odor of smoke

free laundry, large room with fully equipped kitchen, friendly helpful staff

free laundry also

would have preferred a room off the first floor and away from the laundry room-it was right across from our room

along with all the room offered, there were also laundry facilities which were available free of charge to the

even the laundry room and gym were a pleasure to be around and not dirty as others have been

even after i provided the laundry list of issues endured during our stay

it was quiet and the staff was very friendly. i like the fact that it is pet friendly.

very friendly and helpful staff. free parking. pool.

offered to switch our rooms immediately, but we chose not to, so we wouldn't have to move our kids

the pool was not working properly. carpet was worn and needed cleaning.

the laundry eo was centrally located

could have more available laundry machines and have earlier and later laundry hours

also liked the fact that facility choose milnor washer extractors for their laundry

clean, affordable, free parking, free wi-fi, free breakfast

bedding, parking, gym, breakfast

their website said restaurant in the facility and laundry service, there was none

also liked that had shuttle to take you to the base and

wifi could be better but not bad at all.

like that this hotel offers free breakfast, my children love the mini pancakes

price is very good, breakfast perfect

handy having a guest laundry and front desk selling detergent

loved the guest laundry

there used to be a guest laundry but it was no longer functional

free breakfast and wonderful front desk staff. also free laundry machines!!

could not use laundry facilities bc there was no washer and there was a sign on dryer that said do not use,

i liked the layout of the hotel, had laundry and snack machine in one area.

on sight vending and laundry

location was good and free parking is available. there is also washing machine in the hotel.

wifi was not always available

parking easy

no microwave on the room, parking full

treated excellent by shuttle driver. great location for ravinia visitors !

was clean, functional (except the grab bar on the shower was not easily accessible (it was next to the faucet

it sets the bar for the entire hospitality industry

would of liked a room service food option or a ala carte breakfast option

i liked that the ice machine was located in the laundry so that guests would not be disturbed by the noise

laundry room

the pool was empty and over grown with weeds.

swimming pool looks like it's been closed for years

bathroom kind of on the small size, wifi sucked

nice laundry with no charge to use machines

the grill and free laundry

the laundry facilities were very good and the availability of a fitness centre and a pool was excellent

convenient, friendly staff, laundry facilities, gym, pool.

you can do laundry for free.

the amenities: indoor pool, exercise room, laundry room.

i liked everything, especially breakfast.

the breakfast was amazing and had many options

great breakfast

enough parking it s so close to a large venue you d think there would be a little extra

very loud. kids running around being disrespectful of property.

the hotel the staff was friendly and the room was big enough for me , my husband and my three kids

it's always a pleasure staying at the renaissance. my grandson loves the pool.

pro: great gym, great size room

a hot tub, bar needs a dancing area, make sure your soaps are refilled, better coffee and tea

laundry worked w cleaning lady to clean room

units, discounts available, family rooms, wifi for a fee, outdoor pool with handicap chair lift, laundry and

laundry on site, restaurants in area that deliver, parking close to rooms, pet friendly and even

the nice lovely rooms that it has i really like how it had a laundry room and a elevator

they had laundry.

the small breakfast and its limitation

breakfast bar was delicious and our young grandsons were most pleased with their breakfast choices

the hotel has a restaurant on the main floor and it would have been nice to see a menu and if room service was

location is great, staff were very helpful, and shuttle is a big plus

i paid a little bit more for breakfast to be included and it was well worth it. great breakfast!

beautiful room with awesome view of the golf course! loved everything of the glen club

view of the parking lot, no couch and tiny desk

attractive golf club with clean and comfortable rooms, good breakfast, and friendly, helpful staff

really well done. great facilities. very good golf course. first class

the wifi was terribly slow

the room was very clean and the staff was very helpful, nice to have a clean laundry facility

would be nice if the gym would be bigger with some weights etc

the room was clean and the bed was very comfortable. the breakfast was very good.

muddy and poor condition parking lot. also could barely see hotel from 12. almost missed it!

clean, staff was great, breakfast was good

is the worse room in the hotel, why do you put paying customers there when there is some sort of laundry mat

to have laundry towels and washcloths available instead of have to go to front desk and ask for it

the laundry facility was very nice to have and was well maintained

it was clear we were in the pet friendly rooms because there were chew marks on the furniture and a dog poop

the hotel was very clean, breakfast was fantastic and the overall environment was very pleasant.

the parking lot

they don't have wifi they are laying when you check in

time, he continued yelling and caused a scene loud enough to draw attention of other guest in the parking lot,

poor wifi interference on

almost no wifi porn channel on tv with no notice on that malfunctioning toilet lights, shower

free laundry facilities were an added bonus

everything..spacious room gym free laundry friendly staff etc

the free laundry service was a great convenience

they offer free laundry also a shuttle pick up and drop off to my cadet graduation

they have free laundry facilities!

laundry facility was nice

can't have more then 2 sets of keys to your room; appliances don't work; doors spray painted & laundry room

laundry room really need to fill up detergents n must clean everyday

coffee and water in the laundry room but didn't and pets weren't aloud but there were people there that had them

the kitchen needs to have any pots n pans, plates, bowls, and culteries

and that wasn t available and then they sent us in a room that was right next to the facilities laundry area

laundry machines. small scale of hotel. breakfast.

pool and jacuzzi was cold

pool was smaller than expected but clean and kids had plenty of fun swimming before bed

decor; exceptionally clean; easy parking; spacious elevators; huge television with great

just the parking spots are to tight

free parking

it wasn t a problem for me but if someone had kids or dogs with them they wouldn t want the wiring exposed

one small thing that could be improved is that some of the tiles in the pool were a little grubby and could do

parking spots around the front of the building seemed to be a bit narrow to the point where

i like that they had a gym,pool,and several entries into the building (with access cards, of course)

it was a good stay. kids had fun. ned s we re comfy

was sharp edges on the stairs in the pool my son cut his foot and the other cut his leg

pool is closed

my room was next to noisy kids and all they did was make a lot of noise i was very upset

cooling and heating, uncomfortable bed/bedding, no tub and it was listed on the booking, unclean pool, housekeeping

i missed breakfast.

loved the mini kitchen with kitchenware, and other kitchen and bathroom amenities, the free breakfast was a

the pool depth of 5 13 , the coffee was extremely fresh all day, i loved the key card activated

we really enjoyed the breakfast the various of food was great

the parking lot is not in great condition.

no additional linen and it takes 2 hrs for room service

meat was not really tasty, the rest of the breakfast was really good

people drinking in parking lot all night.

staff are very friendly and meet the customer wants. breakfast is excellent

customer service, place was clean, offered a lot of things you could borrow for free and the free laundry was

have been right next to the housekeeping laundry room

free breakfast, wifi, parking, exercise room.

clean and modern property, easy parking. great facilities.

clean rooms, comfortable beds, great breakfast

room needs to be cleaner, some fly bugs in bathroom, needs pest control, laundry making too much noise

there is no guest laundry

the room was also near the laundry with very high humidity

under construction, no breakfast pool or laundry facilities

view every morning i need to see that dirty view, and biggest draw back hotel doesn't have a laundry

breakfast was excellent with lots of options

best breakfast buffet. great location. clean.

were never in the 5 days we stayed, able to get a wifi connection

my kids found old french fries behind the end table.

room was spacious and clean. good breakfast. kids liked the pancake maker.

stayed for 2 nights but there was no trash bags or laundry bags available for me to throw my trash which lead

the cleanliness of the bathroom, the proximity with the laundry made the room very noisy.

laundry facility could use a little work

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

we were near the laundry room which we had to close the door since it was so dirty

the laundry facility and the non working hot tub

free parking!

chose the hotel based on the pool and gym room amenities but both were closed due to renovations

nice gym

big parking area close to the main doors

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

no free breakfast and kitchen had no equipment to cook or plates to eat or drink from and no coffee or coffee

breakfast does not have more varieties and wifi used to drop a number of times.

the room is also quite spacious and parking is free

bathroom had enough towels for all of us housekeeping kept our beds made & trash cans clean parking was

the pool was not up and running and which was expected

my hubby enjoyed the gym

pool are had a little hot tub and my kids really enjoyed swimming

a saturday night my wife was wanting a cocktail only to be told by bar manager that he was shutting the bar down

common family area , pool, late check out, next door restaurant great food and stat add reason able $ large

really appreciated the onsite laundry facilities, but could use better ventilation in there

wider variety of cable channels, seating in the laundry room, and longer breakfast hours.

laundry soap dispenser was dirty

gym, hot tub and laundry room

this has been a nightmare having bites, cleaning and steaming my furniture and doing extra laundry

amenities (laundry), needs to be more welcoming

property accommodated our early check in prior to the beer festival we attended

wifi was bad, internet signal was bad. not much on tv.

wifi worked adequately

the wifi service is the worst i have ever seen anywhere, you can't connect hdmi to the tv or use it as

good gym. clean room

the hotel was great! the pool was warm and the beds were perfect.

comfortable beds, japanese food court within walking distance , friendly staff, adequate gym

the swimming pool was amazing

the indoor pool was a welcome relief for the kids

about the towels the front desk would tell us to go get them but then when we would go to the laundry room the

laundry room door needed a key to enter, unlike the hotel in hoffman estates, which doesn't have a

laundry room and vending machines on premises but there s hours of operation

the cleaning team was extremely rude when we asked for an extra towel and some laundry detergent

the cleanliness of the rooms around the area so is the laundry room

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

wifi wouldnt connect half the time, the pool had bugs in it, food was overpriced for what you get

the pool was good for kids

with hot water and free toiletries, restaurants/cafes onsite, a fitness center and/or a swimming pool

it's fine but if you have little kids, it's a trek

pizza boxes and room service dishes

parking is far away from the main entrance.

service, cleanliness, shuttle,parking.

we specifically requested a pulled away bed for our two kids since our babysitter sintuation has changed

would of like a spot for families to enjoy themselves and kids could play with such a large venue it's possible

no microwave in the room. no laundry facility .

has strong fragrant odor-too strong dogs should not be in the breakfast area children should be on a selected

the $75 pet charge is highest than we pay at other, comparable hotels, such as holiday inn.

so called bar type of setting could use a major upgrade

closeness to golf road - ikea, woodfield mall. the breakfast had a great variety to choose from

pool area was poorly kept up

was perfect with the kids

great location, friendly staff, great breakfast .

big room with kitchen. friendly staff. clean room.

my kids enjoyed the pool and having kitchen in the room

a group of them talking loudly in the hallway, if you want to sleep in you can forget about it, laundry room

dirty laundry room with clothes scattered all over

specific request for a quiet room, the front desk sadistically assigned us the room next to the laundry downstairs

pool was nice, but a little on the cold side

they had a heated pool which the kids enjoyed

great bed! blue heron bar attached was fun and had good food.

drinks in the lobby bar were very expensive

the pool was closed and it felt a little run down.

customers have to ask for wi-fi/gym access, book there own airport transport with a third party company

everything but the pool area was cold. other than that we will be back for sure.

the bar was open

my room smelled like wet laundry

to pick up my laundry room whilst large was a little tired room key stopped working twice during

free parking and internet wifi connection, very safe place to stay

the inconvenience that the pool was not open

and what happened to room service

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

it s nice that they have laundry for guests

breakfast was wonderful, the bed was a dream

and gym was closed

always stay here because of the indoor pool, the nice and friendly staff and the convenient location for my

free wifi and breakfast made this hotel the best price around the airport and the free shuttle was fantastic

pool and jacuzzi also parking was very easy

my room was on the first floor and free parking

other ones were bar and restaurant

breakfast and bar were closed. some of the towels looked like make-up was left on them.

having access to laundry is good too

laundry was cheapest i have ever seen

there is coin laundry on site

room spacious room good breakfast laundry area clean and all machines working friendly

laundry service

it does not have an exercise/weight room and laundry is very costly.

hotel was behind on laundry and there were no bottom sheet on bed and missing wash cloths

has laundry

breakfast is nothing, laundry expensive, no assistance with room, room not that clean, dirty towels given when

breakfast is terrible, no dishes, expensive laundry, expensive stay

also, we wanted to use the on-site laundry, but the washer was not working

we also appreciate having the laundry facilities

gym is nice and also the

parking was limited

lovely hotel. grab and go breakfasts. large, nice rooms.

breakfast was solid, self service laundry.

clean rooms, convenient laundry facility, nice friendly staff.

the only ice machine was located on a lower floor in a laundry room

great location. great value for the money spent. free parking. lots of restaurants near by.

the parking lot was full of pot holes and broken pavement, it was difficult to walk through

like a musty smell, they put me next to the laundry room where there was noise all the time

the kids like the buffet style better

there was not enough disabled parking.

pool size for this size of a hotel is a joke

rooms were spacious clean and nice i like the pool and like having to make a reservation

the drinks at the bar were over priced and the hot tub was not running

location was good for what we had planned and the bar tender was great

location. free parking.

first time i used the pool, there was no clean dry towel available at the pool

pool kind of dirty