a smaller hotel but had much more spacious rooms and the gym was bigger plus they have an indoor pool so it was

the restaurant is good, though i wish i had had time to investigate other services like the bar and the pool

wifi kept cutting off

so one of my kids had to sleep on the floor for 3 nights because they were out of double rooms

shuttle driver was amazing

didn't have breakfast

bar open till 1:30 am

bell captain and staff were very helpful. room service was tasty. housekeeping was good

very outdated bathrooms. no room service.

the desk is roomy and wifi is decent

the breakfast selection. and the laundry machines were broken down.

need to install laundry vending machines in your laundry room

great location, great front desk service, good access to laundry and vending machines, good elevator service,

they even had laundry facilities upstairs

i ordered room service and fell asleep again

for example we were unaware that there was laundry facilities in the hotel

laundry located in second floor accessible by payment which is ok but the washing machines and

free laundry

nice gym in the hotel

the room was very clean, the gym well equipped, and the lobby/bar attractive

guest laundry

no room service, no complementary breakfast

hotel employee at the bar in the restaurant was wonderful

turn off music in gym bc it's distracting

it was very clean and the staff were charming. gym was good as well.

needs cleaning, the rooms,hallway, laundry room.

convenient and easy, great laundry facility

it has a kitchenette and a laundry room

plus laundry facility is real bonus

the laundry area with amazing snacks to purchase was a plus

large 2 room suite with kitchenette was great. very comfortable beds

the breakfast was exceptional

daughter lives inn evanston so it was convenient and my granddaughter loved spending time in the pool

the kids love this hotel

the pool was fun for the kids

parking is no hassle at all, ample amount of free space

pool and yhe fact that breakfast was included.

the room was very comfortable - great breakfast and gym.

pet fee is extremely expensive compared with alternatives.

$100 pet fee after check out that was added on because our son stopped by with his dog for 15 minutes

when i finally got to my room there was an old laundry cart in the hall that was sitting next to the door (it

one of the days i needed to do laundry and asked for change from the front desk and they said they didn t

the front desk did not have change for laundry at any time

it is like swimming in the laundry room

needs a quarter machine or have laundry that takes debt

room next to the laundry. very noisy!

when i asked where laundry was, i was told it's only available from 5pm to 8pm

on this occasion i was put in room 102 next to the laundry

improve the breakfast offerings

came to the door with special service like breakfast accommodations

no change for laundry room

stains in the hallway and the room were a little off-putting, and when i needed to use the guest laundry, they

laundry room was out of order

good location for my needs, free parking, guest laundry,indoor pool and workout room

the washer they provide for laundry has stuff growing in the ring and looks like it has never been cleaned,

liked the out door scenery and the fact my family had the pool to themselves when we went down there

pool and gym were very nice.

i paid a little bit more for breakfast to be included and it was well worth it. great breakfast!

there was no breakfast.

the pool was very cold

at the hotel, we were not aware of certain things such as time frame for breakfast , when the kitchen opened

no room service

we were told they were at capacity and we had to use the room service menu from our room and it is not the same

bar area and coffee shop and when i needed a fridge in the room for medication it was delivered in

you are right by wrigley field and all the bars, shops, etc

entire staff from the laundry folks to the folk desk folks were all amazing and helpful

the only complaint i have is the wifi was a bit spotty, cutting in and out from time to time.

optional daily room service (love that

the room was bigger than i expected, it had a living room and even a muni-kitchen with a sink, a fridge, and

great staff. very good shower, wifi, bed

beautiful room with awesome view of the golf course! loved everything of the glen club

attractive golf club with clean and comfortable rooms, good breakfast, and friendly, helpful staff

evenings feature some type of live musical entertainment on the outdoor patio overlooking the golf course

view of the parking lot, no couch and tiny desk

location of the hotel with a surrounding greenery and golf course

free onsite laundry is a huge bonus

free laundry and pool and the exercise room, adds to the positive experience

breakfasts were very good. nice amenities. clean. nice pool. very nice complimentary laundry.

nice laundry with no charge to use machines

you can do laundry for free.

i could also hear that i believe the laundry machines running

the lady who runs the breakfast station is wonderful

the only pet friendly hotel in the east lakeview area

no parties, no kids, very relaxing

great location. large rooms. very good breakfast. great spa facilities.

it sets the bar for the entire hospitality industry

parking lot was filled with pot holes, terrible

room service 20 minutes came in 60 in a brown bag and stone cold -not edible

the bar is a draw card. the breakfasts are first class. with ruth's chris a joining wow!

shuttle van took us to and from the concert, making the entire stay easy and magnificent

there is no guest laundry but the coach light coin laundromat is 10 minute walk on broadway

the wifi is pretty bad.

the wifi was not working for half of our three-night stay

service, clean room, room service options, close enough walk to beat kitchen for a concert - about 30

early check in was appreciated

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

microwave not very clean. nor the laundry

convient laundry area, gym and

also when we went down for a swim the pool had been invaded by screaming kids, running and jumping in the pool

i liked the rooms very spacious and the room service was great

gives the info that it has a laundry, but in the facility they told me there is not

of space in the bedroom fridge access to bus stops and train close to restaurants and laundry

no laundry facilities but luckily a good natasha service nearby

wifi didn't work in the room but we didn't really care much cause we were enjoying the city whole

the bed was super comfortable and wifi speeds were good

no gym on site, no laundry, no parking

bag for laundry in rooms no fridge in standard rooms walls were thin--lots of noise from the street and

limited facilities available like a laundry.

location, right next to shopping, many food options, bus transport, laundry, grocery stores

wifi was also not very good

great amenities , classes , gym , tennis, great breakfast options

liked the location, the pool, parking, the room was perfect, they gym, the rooftop, the service was

was amazing, the pools were a good temperature and the bathrooms and our room was awesome

gym is great, pool is nice and the beds are comfy

the front desk made sure to validate our parking b4 we left each time to make sure we werent charged and the

lots of broken items (laundry was completely out of service for days, cracked light switch)

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

room service was daily and did a clean job

kids were very disappointed

breakfast area and selection(s)

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

lobby, gym and the pool are excellent.

staff was very accommodating and in room service food was great.

shuttle drivers were exceptional

pool was beautiful and liked having a restaurant and bar in hotel

laundry basket full of towels still over flowing and all over the floor

the kids movies that play in the pool area

my kids loved swimming

my kids loves the pool at night while the movie was playing my daughter relaxed in the hot tub and

smell in my room, desk clerk left in the middle of my check-in to take a note to the kitchen, no room

awkward to get out of the parking lot sometimes

internet/wifi kept going down in the room

customer service, housekeeping, parking and location!! outstanding!

the pool was very quite dirty

microwave in the rooms and hot tub at the pool

t connect any of our devices to the wifi which is a bummer considering we packed a ps5 nintendo switch for

poor internet parking lot / building spotlights aimed straight into the room loud ventilation mechanicals in

it's always a pleasure staying at the renaissance. my grandson loves the pool.

pool table

we count on the convenience of this hotel when visiting my mom kids grandma in glenview

on sight vending and laundry

i liked the layout of the hotel, had laundry and snack machine in one area.

paid wifi

asked for late check out and was denied

i had to download a remote on my phone and the wifi was

free breakfast and wonderful front desk staff. also free laundry machines!!

there used to be a guest laundry but it was no longer functional

towel for shower in a room, i was told you have to wait for 5 hours, as all towels are in a laundry

handy having a guest laundry and front desk selling detergent

could not use laundry facilities bc there was no washer and there was a sign on dryer that said do not use,

could have more available laundry machines and have earlier and later laundry hours

the laundry eo was centrally located

also liked the fact that facility choose milnor washer extractors for their laundry

clean room for a good price, breakfast is ok. 20 min to go to the airport from here.

big clean venue, good breakfast, free parking and just a short drive either by freeway or back roads to o hare

even after i provided the laundry list of issues endured during our stay

very friendly and helpful staff. free parking. pool.

the pool was amazing and a great way to relax

the only day that we received it was that we went to the front desk after going to the gym to make sure that

the pool was not working properly. carpet was worn and needed cleaning.

laundry room and gym are good

onsite laundry room

wish they had laundry in the building

pool water was a little chilly

clean and close to the casino!

clean; excellent for family with kids where the whole family can enjoy in the clean swimming pool and whirlpool

shuttle service from the airport came back to pick me up

the small cafe and bar were convenient

very bad beds hurt my kids and wife back and mine

staff was excellent! next to the casino, walking distance.

no laundry

clean rooms with good facilities and convenient for airport with a free shuttle into airport running at 30 minute

it was quiet and had free working wifi.

staff was very pleasant and helpful when it came to the shuttle bus

shuttle service

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

we could do our own laundry, and the staff were friendly

just a convenient, basic spot. all i needed. gym surprisingly good.

so nice after a long flight from europe with three kids

wifi was spotty

gym

room service menu was minimal and room service was overpriced

my experience overall was fantastic. spacious, clean room and great amenities (pool, gym, etc.).

the room size, restaurant, bar and pool!

gym, while functional, is poorly arranged and cramped with cold, stark decor

location laundry service printer services

it took exactly two loads of laundry to get the scent of mildew out of my clothes

laundry not accept credit or debit cards

room service not available at night

breakfast was ok, location was perfect for a layover shuttle service was appreciated

great for kids though

also, i never received room service or towels

the hot tub ! pool for the kids .

i ordered room service and when i got it, it wasn t that warm anymore.

room service was great and food was even better.

i used the laundry service was soooo outrageous.

the gym is a local branch 50 metres down the street

the pool is pretty small and gets very packed on the weekends

rooms were nice and clean. kids enjoyed loft beds. aesthetics were cool.

rooftop bar has a great view

should have service elevators so that the customers don't have to ride up with dirty laundry, smelly garbage;

rooftop bar lovely staff good breakfast amazing room

breakfast was limited for someone looking for vegan options

special thanks to judy at the front desk, angelica in the kitchen, and nicole in the bar for a very welcoming

location was great! loved the rooftop bar and restaurant!

simple bag to go breakfast of juice, yogurt, muffin. lots of parking.

breakfast was bad.

the name changed, but the signage did not. also, breakfast was

breakfast was basic and filling

breakfast was the same every day, but not bad

wifi was spotty in our room and the concierge wasn t very interested in the problem

the coffee bar was open late to grab water and hot tea (and snacks if needed)

i loved the shuttle to and from the airport.

limited choices for room service steak sandwich at red was not good

the coffee shop was convenient and the gym was pretty nice

prompt airport shuttle and reliable internet

i didn't get to try the pool, as many families have were staying there at the same time, and it got a bit

specifically reserved a room at this hotel because there was a pool

being in the bar area the bartenders were very entertaining and kept us in a good conversation

to blue line, free shuttle to/from airport

very nice excellent breakfast

very spacious room -- a suite! breakfast! a shuttle bus after 1 am from o'hare. very nice staff!

rooms design of hotel good for kids swimming pool hotel restaurant was the best hotel airport shuttle was perfect

only downside we felt there was is that if you have kids with you and they are in the separate room on the

no hot tub by pool

convenient shuttle and uber isn't expensive either

beds comfortable, room service was excellent

our kids always love your freshly-baked signature soft cookies

booked at this location mainly because of the fact that my kids wanted to get in so swimming in our free time

easy to get to and from airport on the free shuttle

the wasn t a laundry bag either

if you need to get laundry done - it is a easy uber to schiller

between the lobby and the elevator while the anime convention kids were dancing in the corridor one evening

from the room, pool was nice, it is very homey

staff, particularly the bar staff, thank you, for a really pleasant evening

time, he continued yelling and caused a scene loud enough to draw attention of other guest in the parking lot,

poor wifi interference on

the parking lot

they don't have wifi they are laying when you check in

almost no wifi porn channel on tv with no notice on that malfunctioning toilet lights, shower

it doesn t have a laundry facility to wash clothes

they were even able to get us clean laundry with their dry cleaning service on christmas eve

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

the shuttle drivers, i can't express my appreciation enough

to get an early check in which was very much appreciated

the laundry room also was outdated

the convenience to fashion outlet mall, pool area and laundry facilities. room size was nice.

the location was great for our purposes. small but nice gym.

walking distance to tiki bar and sugar factory!

bed, location, service, gym

nice little gym and pool

pool was smaller than i hoped

pool not heated

breakfast

decent gym and good location if you are looking to stay near the airport.

dirty laundry was left outside my door for over 4 hours after my room was cleaned

i don t believe there was breakfast unfortunately.. room service was unavailable as well.

we didn't get a decent night's sleep because kids were running in the halls, shouting beginning at 6:30 am

the pool and gym where excellent and used extensively during my stay to unwind after a day in the office

with bar and restaurant right there you aren&#

elevator to all floors is very convenient as is the provided guest laundry

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

liked the bar area & rooms were very clean, spacious &

i enjoy and thank the fact that my stay was extended to a late check out of 2 pm

they had a gym but i will not be staying there again

no laundry facilities on property. no restaurant.

there is no coine laundry

great breakfast, great staff.

free shuttle to airport, use of gym, excellent wifi, huge room

breakfast could of been better

operated laundry

there was a vending machine with water/cola and ice and laundry on our floor

that it had onsite laundry room

wish the curfew was a little earlier, as we had an early morning flight to catch and there were kids yelling

the same was true of the shuttle drivers, who were wonderful and made the experience even more pleasant

it s nice that they have laundry for guests

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

good tv, hot water works, free breakfast

breakfast was the best i've ever had at a best western

i like the free parking , great wifi, access to pool during the stay.

it takes while to get to downtown and no laundry service

no laundry services or no laundry machines.

friendly staff, decent breakfast, room was pretty much sound proof and very clean.

pet and parking fees

cleanliness...breakfast...shuttle service

my room smelled like weed, and how don t they have guest laundry

it didn t have a laundry services

especially with kids

we tried room service the night we stayed but no one answered

very close to airport , early check in, late check out and big rooms

our room didn t have a laundry bag.

no laundry

policy (kids are allergic to some pet hairs) so it was clean and good selection of breakfast items

rooms, warm and clean swimming pool, friendly staff, great breakfast, comfortable beds, great shower

the pool was warm

laundry service (the machines) were ridiculous to use

about this stay was amazing, i loved that there was a laundry room available to guest

clean and comfortable room. shuttle to the airport.

- decent comfort - big room - decent wifi access and speed

time we walked through the courtyard area to go to the pool, there were several smokers occupying an otherwise

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

also, they have a laundry where i did my load and it just costed me $4

laundry

the shuttle service was very good and easy to use, laundry facilities are free to use

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

laundry facilities on the premises is a great idea.

liked the motel, there is a laundry space which can be used using apps, which felt nice

laundry room is ok

i didnt like the funky smell in the laundry/ vending area

facility provides: - communal microwave - communal laundry machines - ice (homeless man as an attendant)

advertized public laundry but only starbridge customers could use their keys to unlock door

pool dirty room broken laundry snow removal no parking mold behind wallpaper in bathroom peeling wallpaper in

i liked the guests laundry which helped out during our stay

the , for this hotel, in the amenity, there is the laundry service

no clean towels in the bathroom,and bags of dirty laundry in the shower and no linen on the bed when we arrived

no laundry room,old room and dirty carpet

was not a very kid friendly place with nothing for kids to do and no kids menu we had to leave or order doordash

got room service and it was very good

wildly expensive room service

the resturant/ room service quality of food could be much better.

don't have the laundry room and the microwave in the room

no laundry bag (asked and was provided) 2

info about anything upon check in like the tablet in my room that told me about amenities and the room service

staff was very friendly and the butler room service was fantastic

wifi worked fine (and was free)

you feel you are in a laundry cleaning area

floor was dominated by a busy laundry area - i was glad i wasn't in one of the sleeping rooms in that section

squeaky beds. old and dirty laundry room.

was not cleaned any day or any fresh linen provided until ask for and had to go get myself from laundry room

facilities laundry room was out order

ordered breakfast from room service and enjoyed the portion sizes and quality of the food

, great location, shuttle to the airport

the shuttle service was convenient and dependable

no indoor pool, no gym, no free parking for the price & staff were not on the same page with communication of

the shuttle service was on time

we would have liked to have a laundry detergent provided too as there was a washer/dryer in the unit

location of the property, the modern facilities (in-room kitchen and laundry, and gym), and friendly and genuinely

no laundry detergent

room did not already have laundry detergent available , i had to request detergent from the front desk but had

water bottles, laundry detergent, and housekeeping never came to take our garbage and recycling during our 4

onsite laundry facilities at a reasonable price

laundry facilities on premises

laundry facilities on site

breakfast is great.

complimentary breakfast every morning

the access to laundry, vending and a workout room were all great

they had laundry options and also breakfast

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

neat and clean tidy just the coins for laundry can be upgraded to card

room was dirty with pet hair caught in the carpet as well as dirt in the corners of the wall

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave

sunday, i had to do laundry

hotel has self-service laundry facilities

the laundry room should be better signposted on the corridors.

rooms were clean enough and the rate was good. it's kind of a depressing mall parking lot.

laundry room is too small. they dont give you shampoo and bath shower in bathroom.

then i went to do laundry and learned that drier was out of service (there was a sign)

location and truck parking

there was no fridge or microwave and every person needed a different wifi code which we weren't given at check

wifi was strong and location was

the pool but the pool closes at 6:00 for kids

aspect of the hotel and the restaurant, the bed, the huge bathroom, the view from the rooftop pool, the fitness

pool was very small (much smaller than it looks on the photos) so got very full, very quickly

gym and the rooftop pool were both great

perfect location with rooftop pool and bar

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

it have facilities like gym, laundry room, restaurant, staffed

no change for the laundry room.

the take away breakfast had included a healthier breakfast bar , a pastry or something more

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

breakfast was little repetitive but still great

i didn t make it to breakfast

free parking

breakfast was excellent

service was poor. had to call the front desk to get sheets, blanket and pillows for my kids.

i arrived early and they arranged an early check in which was much appreciated

rooms, great gym and lovely little bar

as third party and not the hotel was super disappointing value for money is really low with a bad gym and poor

great room service and restaurants, large bathrooms, good seating and comfy beds and pillows

is no breakfast but i did like the laundry was free and theres games and huge tv and a beautiful chef like

fees for example we paid a mandatory fee for free amenities like coffee and to use the laundry facilities

clean, nice cafe, cute room, kitchen, laundry and game rooms

laundry facilities a big plus

they have the self-service laundry area with a reasonable cost, which is very convient for me since it was the

when we checked in our room wasn't ready so they sent us to the bar for a free drink while we waited

and polite spa facilities and staff were excellent room spacious bathroom nice great with kids loved having

valet who greeted us and took our bags, to the front desk, to room service staff to the spa and gym staff, and

and polite spa facilities and staff were excellent room spacious bathroom nice great with kids loved having

were always ready to assist with cabs and with umbrellas, to the lovely front desk folks, to the room service,

the laundry took two days to be picked up-although inside the proper bag, the

wifi is slow

very disappointed that you had to pay for wifi

well in my kids room they cannot use the tub for bath

refrigerator in room, light from the hallway leaks under the door and they charge separate for wifi

no coin laundry machines

especially enjoyed the food in the restaurant and room service

taylor in room service was great

we can walk down to the bar and get a drink to bring back to the room

the gym is also a good plus

no laundry room

people that work there are real gems the one gentleman who was doing the laundry card recognized me and asked

laundry

i wish the gym was open. and they served breakfast.

the location was great in the city. it had a beautiful lobby and a nice bar with good food there