pool was unable to open , and there was no housekeeping , but it was because of the covid mandates

it is a welcoming place everyone is so nice. lots of parking available. good service.

much better value than downtown and with free parking and windows that open we are able to get two rooms here

parking lot is a long walk with bags. can't imagine what it's like in the winter.

parking too was an issue

the room was directly above the laundry area which started the dryers at 6am making it impossible to sleep

washing machine was not working the entire time we were at the hotel and we wanted to do some laundry

it would be nice to have the laundry room on every floor.

laundry units in the third floor, pretty good size

old lady at the front desk was a little grumpy with the kids

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

nice location, roomy parking, easy check in-out

the breakfast was very good with a lot of options.

wifi inthe room was useless

i didn t make it to breakfast

laundry room is too small. they dont give you shampoo and bath shower in bathroom.

then i went to do laundry and learned that drier was out of service (there was a sign)

there was no fridge or microwave and every person needed a different wifi code which we weren't given at check

the parking lot was extremely slippery when i arrived and left

pet friendly. good value. courteous staff. clean accommodations.

great staff, hot coffee and breakfast, laundry, great location.

great staff, breakfast and hot coffee, laundry, all the comforts of home

manager & the staff were super accomodating and friendy, the laundry facilities (altho you really could probably

great staff, hot coffee and breakfast, laundry facilities and cooking.

availability of parking and staff was friendly

dirty laundry was left outside my door for over 4 hours after my room was cleaned

well designed room, excellent, private, well maintained fitness/pool facilities.

with bar and restaurant right there you aren&#

it has a swimming pool, exercise room and restaurant

is not answering the all whenever i dialed them for room service or front desk or house keeping

no laundry breakfast is not worth to pay sensor light in the bathroom was not good to turn on

s no microwave in the room and no laundry facilities

this is the first time i was at a hotel without a microwave or laundry room

also a laundry room

no gym or pool

parking was hard some times but that's no fault to the hotel

mini fridge was in poor operation, kitchenette area needs updating, faucet needs a new aerator

need shuttle to airport

campus is secluded with beautiful outdoor patio & pool; how can you loose in the summer

loved their gym work out set up !

laundry room was small and congested

the kids that were running and playing outside my room and knocking on the door a running away.

the breakfast in the morning was remarkable and the snack bar in the evenings was pretty cool too

breakfast is amazing.

easy parking

we enjoyed the ample breakfast served in the lobby area every morning.

location: plenty of free parking

covid, we thought the breakfast to go was an awesome alternative-great choices in the box and easy access

the ease of parking

everything and comfortable, good spots to eat walking distance plenty of parking, good rate initially then

love this hotel, our room was huge, great breakfast, amazing location, love the underground parking

breakfast great

i went in the pool and you could hear them before you got to the door 3 kids under 16, no adults to be seen

spot, so many options around the property from a movie theater, restaurants, shopping, a kids play zone, costco

switched to the room near elevator because of small kids

amenities include a beautiful indoor pool, outdoor seating areas, and coin laundry

breakfast pool rooms were so comfy

very accommodating staff. good breakfast. great location for us. pool for kids.

easy parking

large parking lot if offered

even after i provided the laundry list of issues endured during our stay

breakfast we paid for when we booked the hotel was great, and the availability of the coffee and bar is so

old and musty. very dark parking lot.

it was quiet and the staff was very friendly. i like the fact that it is pet friendly.

pool water was cold

the laundry room should be better signposted on the corridors.

sunday, i had to do laundry

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave

hotel has self-service laundry facilities

comfy couch. great size of a room. lots of parking. quiet.

the laundry eo was centrally located

could have more available laundry machines and have earlier and later laundry hours

also liked the fact that facility choose milnor washer extractors for their laundry

bedding, parking, gym, breakfast

for the most part it was clean. good sized room for what we paid. parking was free

there used to be a guest laundry but it was no longer functional

could not use laundry facilities bc there was no washer and there was a sign on dryer that said do not use,

free breakfast and wonderful front desk staff. also free laundry machines!!

handy having a guest laundry and front desk selling detergent

towel for shower in a room, i was told you have to wait for 5 hours, as all towels are in a laundry

on sight vending and laundry

i liked the layout of the hotel, had laundry and snack machine in one area.

no free wifi

pet friendly and lots 9f green space for walks

paid wifi

the room, the swimming pool, the workout room and the laundry area

liked the view we had i liked the pool area the water wasn t cold at all it was nice and warm the room was

the pool was over crowded with kids and appeared like it was the source of their baths

the website claimed parking cost $5 per vehicle but desk manager advised me it was free (thankfully)

breakfast was good except the eggs. they seemed like they were dehydrated and rehydrated

no valet parking, no bus boy to help with the luggage

no room service

were across from the park and the kids loved that

there were many amenities including an indoor & outdoor pool, spa, and golf course.

no free breakfast

laundry facilities on site

onsite laundry facilities at a reasonable price

laundry facilities on premises

use the gym daily but it is tiny and it would be nice if it was a bit larget

my room didn't have a fireplace

dirty laundry carts left sitting in the hallways indefinitely

like the bed and the sofa and the breakfast selection ud83dudc4c also the gym.

the beds and pillows were so comfortable, the room was very clean, the breakfast was tasty, the 3 days we spent

breakfast is just basic. not a lot of variety

the location and gym.

the kitchen for room service was closed except for breakfast

really enjoyed the lobby bar this visit.

excellent gym, and nice clean hotel

this hotel does not have a restaurant or room service

the breakfast, laundry facilities, and staff are amazing.

it was nice that they had free washers for your laundry

there was also a laundry room available for guests to wash clothes which was very convenient so we didn't have

location, clean spaces, breakfast was good, and greatly appreciated amenities (free laundry for guests), workout

the laundry room was a bit dirty

parking. checkin.atrium

kids ran around during the night

was alright, i wish there was room service for in house comfort instead of having to go outside to find food

parking lot could have been plowed better

spacious area. comfortable beds. lots of free parking space.

the price and it's pet friendly.

problem was that i asked for a non smoking accommodation and the room was still hazy with smoke, the bedspread

smoking rooms and 1st floor

are simple but serve the purpose if you and your pets need a place to stay smoking rooms were available and

even if you choose non smoking room, there is smoke smell in the corridor :(

it was a good value for the money. however, the breakfast needs to be upgraded.

simple bag to go breakfast of juice, yogurt, muffin. lots of parking.

no breakfast

the bag breakfast

breakfast is in brown bags that are handed over to guests in the lobby.

large dirty laundry basket next to front desk all day

parking lot seemed a little small, but it was a busy night..

clean rooms-nice staff-breakfast had lots of variety-ew didn;t go to the social hour but that was a bonus that

no breakfast due to covid 19

wifi connection

the first floor by the laundry room smelled of mold, the tub was stained, the hot tub was out

i was right across from the laundry area room 339 it was a bit loud.

it was a good location for our purposes. it was also nice to have laundry facilities on site.

says they have laundry service and washers but we were told they didn t and washers were broken

the dryer was broken, so i couldn't do laundry before i left.

really well done. great facilities. very good golf course. first class

view of the parking lot, no couch and tiny desk

extremely nice guest house of a golf club, everything here is so clean and decent.

the wifi was terribly slow

beautiful room with awesome view of the golf course! loved everything of the glen club

free laundry and pool and the exercise room, adds to the positive experience

nice laundry with no charge to use machines

free onsite laundry is a huge bonus

the laundry facilities were very good and the availability of a fitness centre and a pool was excellent

the grill and free laundry

laundry

it had a fully functional kitchen, and the staff were very professional and pleasant to deal with

clean, pet friendly, kitchenette

dog, but another desk clerk after we were there a few days noticed and charged us not only the pet fee but also

these rooms offer a small kitchenette for extended stay, would prefer not to have to make a special request to

almost no wifi porn channel on tv with no notice on that malfunctioning toilet lights, shower

time, he continued yelling and caused a scene loud enough to draw attention of other guest in the parking lot,

they don't have wifi they are laying when you check in

poor wifi interference on

the parking lot

rooms spacious. breakfast very nice with a lot of choices. van service to airport included

advertising of working jaccuzi in pool area

every time my wife or my two kids in the other bed moved the beds would squeak and bedding was rough

the small breakfast and its limitation

lack of any kind of complimentary breakfast. even a danish would have been nice

units, discounts available, family rooms, wifi for a fee, outdoor pool with handicap chair lift, laundry and

quiet clean order to room laundry

laundry worked w cleaning lady to clean room

the nice lovely rooms that it has i really like how it had a laundry room and a elevator

laundry on site, restaurants in area that deliver, parking close to rooms, pet friendly and even

breakfast was good

clean and modern facility with a clean pool

gym is so basic it hurts, but if you know how to train you'll do something with it

wifi did not work for the night we were there

she got us a map and marked up how to use the train to save on parking, she also explained the hotel shuttle,

breakfast was so huge and good

room was spacious and clean. good breakfast. kids liked the pancake maker.

great and reliable shuttle service. awesome breakfast, awesome staff.

the side door didn't open with a key card. the gym equipment should be more updated.

shower is amazing, delicious breakfast and got a early check in!

the room they gave us was across the laundry room and getting super loud at 6am

laundry facility could use a little work

the only little thing is the hours (9:00 pm is closed ) for the laundry

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

the washers and dryers in the guest laundry room could use some maintenance. they were dirty.

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

called for room service never got a response

the hotel is pet friendly and does not charge a fee

quick working staff by the entrance desk, the very nice and kind, hard working kitchen lady, who was running

didn t like , you don t change the water in the gym always darty, my wife got sick the time that she drinks

they have helped me and my kids so much and i ve appreciated their kindness and hospitality

treated excellent by shuttle driver. great location for ravinia visitors !

great gym facilities and we used it quite a lot

parking lot was filled with pot holes, terrible

wifi is not free but they waive the fee if you are a marriott rewards member which they signed me

laundry room and vending machines on premises but there s hours of operation

slim provides good customer service, and a pleasant staff member, and the housekeeping and laundry staff were

the cleaning team was extremely rude when we asked for an extra towel and some laundry detergent

about the towels the front desk would tell us to go get them but then when we would go to the laundry room the

vending machines, no laundry, coffee in lobby is terrible, beds are very stiff and bathroom is tiny

amenities (laundry), needs to be more welcoming

we were allowed to have our family pet

the wifi service is the worst i have ever seen anywhere, you can't connect hdmi to the tv or use it as

wifi connection kept dropping.

great location, very clean rooms, wifi is perfect. the staff was nice and helpful.

comfy place pool was amazing bed was so comfortable i loved the private balcony over all i will be booking here

the indoor pool was a welcome relief for the kids

great bar and restaurant

by parking fee in an area where parking is not a premium

hotel was clean, we had free internet and free parking

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

parking is also ample, and if you don't want to eat at the hotel, there are restaurant choices

was very comfortable, the pool - omg the pool - was like bath water

more parking

parking full with cars with out handicap tags, parking on saturday was crazy

staff was great, laundry on-site, pet friendly, in a business complex near shopping & food.

free coffee, tea, & breakfast muffins were available starting at 6am, & their laundry area was clean (accepts

peace and quiet, laundry facilities, great staff

laundry room had vending machines but no laundry soap for

laundry machine didn't work well

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

it s nice that they have laundry for guests

breakfast offerings were nice, parking was free and available, room was nice and as expected

and gym was closed

the pool is not open

right off the highway, up to date, very colorful, nice pool

the lobby / bar area was inviting with a pool table and board games

we didn t use the pool but it looked very nice

hotel has a bar and fire-pits, lap pool and everything is spotless

pool kind of small. would have liked a hot tub

sheets smelled strongly of scented laundry soap

they have an indoor pool but not heated very cold

pool

lots of parking

location was easily accessible right off the highway, and the shuttle made a big difference getting to/from the

didn't really like the parking lot but maybe there was some better parking that i didn't see.

gym, pool, location easy to get around

very convenient. easy access to food an d golf

allowed pets, the room was clean and open and very comfy for my family with two kids and a small dog

the pool was closed.

elliptecal and treadmill in the gym room was dated and the heart rate monitor sensor was not working on either

no additional linen and it takes 2 hrs for room service

the parking lot is not in great condition.

everything here was quiet, professional, clean, and all i needed. breakfast was great.

the free breakfast and free parking.

for our coffee and it s not continental so that sucked the pool was great the gym was a bummer laundry service

the covers were ripped, closet door off of the hinge, no laundry bag, shower was dirty and the shower head kept

there is a swimming pool and gym

no hot tub or jacuzzi.?. water pool too cold for me and kids

the check in was fast and easy! i loved the bar there for a night cap!

free wifi and breakfast made this hotel the best price around the airport and the free shuttle was fantastic

hotel is only a short drive from o hare and offers a shuttle to and from the airport which was perfect and

breakfast and bar were closed. some of the towels looked like make-up was left on them.

it was great to have a shuttle to the airport.

no shuttle to airport o'hara

view every morning i need to see that dirty view, and biggest draw back hotel doesn't have a laundry

the room was also near the laundry with very high humidity

room needs to be cleaner, some fly bugs in bathroom, needs pest control, laundry making too much noise

under construction, no breakfast pool or laundry facilities

there is no guest laundry

the laundry facility and the non working hot tub

welcome bar event was nice

the bar/breakfast area they are temporarily hosting was well designed and thought out

breakfast, very nice managers complimentary drinks and snacks

nice room and great happy hour and free breakfast

didn t appreciate my car being vandalized in parking lot

food and bar available

the breakfast bar and staff were all very nice

the girl who works the bar / breakfast restaurant needs a raise

the pool and workout rooms were very nice

if you don't get a room close to all of the on site action (laundry, elevator) it should be a quiet stay

we were so close to the elevator and laundry and some other things happening on site that we didn't sleep at

during the breakfast, very comfortable rooms, kitchen very well equipped, very silent, enough parking, coffee

the breakfast was good the pool area was great the parking was nice housekeeping was evening

breakfast was nice

no microwave in the room. no laundry facility .

luckily my pet is on a very good prevention which kills on contact so they all died in seconds

pet friendly staff was very friendly

breakfast was great. staff was great! kids enjoyed the pool.

breakfast gym facility access process

french toast was an excellent breakfast.

modern, clean, good location to visit lake forest, nice breakfast restaurant and staff

the was hair in the corners & next to the couch … they did comp us breakfast but only like 5 things to choose

the bar in the lobby stayed open until midnight (kitchen closed at 10pm) and the drinks were strong and tasty

the on-site restaurant has breakfast and dinner options and it's affordable

we specifically requested a pulled away bed for our two kids since our babysitter sintuation has changed

the indoor pool and hot tub were clean and warm

the parking lot is a good distance away

drain was clogged, pool wasn't opened and wasn't stocked with towels as advertised (3 hours after when it should

hair around drains in pool area but was cleaned by the next morning so this is neutral not negative

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

the laundry machine didn't function very well.

one staff even did his own laundry while cooking himself a meal in the room by the front desk

parking lot was extremely icy - it seemed like it wasn't shoveled all winter

gym room is small, carpets are very old

wish the pool was bigger or that dogs weren't allowed in the pool area

hotel location and hot breakfast

were amazing at working with us for early check in

other than having to leave, we had a great time. my kids enjoyed the indoor pool

good location, easy to access and plenty of parking

to pick up my laundry room whilst large was a little tired room key stopped working twice during

my room smelled like wet laundry

location and it has a bar and starbucks coffee.

shuttle bus for local miles

location and room size. parking was free and easy.

great location, friendly staff, great breakfast .

my kids enjoyed the pool and having kitchen in the room

he enjoyed the pool with other kids

easy parking and entrance

he enjoyed the pool with other kids

specific request for a quiet room, the front desk sadistically assigned us the room next to the laundry downstairs

dirty laundry room with clothes scattered all over

a group of them talking loudly in the hallway, if you want to sleep in you can forget about it, laundry room

easily accessible wifi

pool was cold and the kids wouldn't swim

no guest laundry room

please also be reminded there is no laundry in the hotel

everything except no laundry for guest ! that s extremely hard when staying a week or more

no laundry .tv service is slow.

wifi sucks

close to our destination, great choices for breakfast

clean with a good bed and helpful staff. very good breakfast.

the staff is wonderful the rooms are clean. breakfast is wonderful.

i was very upset that on memorial day weekend the pool was closed

very clean, friendly staff, and the pool

no laundry room

kids running up and down halls all night long, slamming doors, yelling.

large pool. had restaurant & bar. parking great and lots of halls to walk in on a cold day

and bar aren't open

was perfect except that they don t have a food room service but the rest is exceptional

large refrigerator and convenience of guest laundry

i didn't have a chance to check out many of the additional facilities, but the staff doing laundry while the

had to use the laundry room it smelled like urine in there and the ice machine is in the little

wifi was a bit erratic & cable could be a little better stayed at a super8 in monee, il & their

people were rude kids rude running around unsupervised

excellent price, access to airport, and free shuttle

waitress at the bar was super rude and loud to my husband

need to expand your breakfast choices

shuttle pick up in the night time can be a long wait.

nice warm indoor pool, good breakfast and free airport shuttle also included

size of laundry room and exercise room

they have a coin laundry we found great after road

table lamp not working * smelly room * torn chairs and couch * smells like pets were there * no laundry bag *

so much going for it as an airport hotel: price; free airport shuttle; basic but free breakfast; laundry; clean

laundry in the room that was supposed to clean was dirty n had hair on it we asked for more and was

room next to the laundry. very noisy!

on this occasion i was put in room 102 next to the laundry

when i asked where laundry was, i was told it's only available from 5pm to 8pm

the wifi kept having me put in a code anytime i d come back to the hotel room

breakfast had a nice selection of food

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

elevator to all floors is very convenient as is the provided guest laundry

maybe like a drink coupon for the bar

liked the bar area & rooms were very clean, spacious &

free shuttle to o hare airport, nice bar and breakfast.

also, we wanted to use the on-site laundry, but the washer was not working

we also appreciate having the laundry facilities

plenty of parking and close to the axpona event that was being held at the renaissance hotel

i had a pleasant talk with some of the morning breakfast staff

great breakfast! nice pool and great location

neat and clean tidy just the coins for laundry can be upgraded to card

they had laundry options and also breakfast

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

the access to laundry, vending and a workout room were all great

about fleas, praying i did sleep in a room previously occupied by pets

about this stay was amazing, i loved that there was a laundry room available to guest

laundry service (the machines) were ridiculous to use

- decent comfort - big room - decent wifi access and speed

close to airport. airport shuttle.

the breakfast is delicious and plentiful

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

overall was a great experience and my kids enjoyed their

wifi wasn't great - super spotty and kept coming in and out constantly

laundry service

laundry was cheapest i have ever seen

there is coin laundry on site

having access to laundry is good too

room spacious room good breakfast laundry area clean and all machines working friendly

has laundry

it does not have an exercise/weight room and laundry is very costly.

breakfast is nothing, laundry expensive, no assistance with room, room not that clean, dirty towels given when

hotel was behind on laundry and there were no bottom sheet on bed and missing wash cloths

breakfast is terrible, no dishes, expensive laundry, expensive stay

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

the free breakfast was good

the swimming pool was closed, unfortunately. there are no water bottles in the room.

location and the wifi was decent though it kept dropping occasionally

laundry not accept credit or debit cards

it took exactly two loads of laundry to get the scent of mildew out of my clothes

location laundry service printer services

great location to the concert we were attending. clean. nice free breakfast

no pool a little dirty

the only ice machine was located on a lower floor in a laundry room

breakfast was solid, self service laundry.

clean rooms, convenient laundry facility, nice friendly staff.

great location. great value for the money spent. free parking. lots of restaurants near by.

the parking and cleanliness

like a musty smell, they put me next to the laundry room where there was noise all the time

the pool is kind of small - a 3 ft-4ft, but my 7 year old enjoyed it.

there is generous parking in front

pool size for this size of a hotel is a joke

the pool area was very cold. it cut our pool time drastically.

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

breakfast could have been a little better and i know it s a work hotel but the bar being closed on friday

gym, customer service

need more parking.

was very helpful, free shuttle for a max of 5 miles in the morning, easily reachable from the airport, has a

staff is extremely friendly and helpful and every area from pool, gym area, restaurant, to my room was clean

could've been cleaner, and thin walls (there was a soccer tournament that weekend and some of the kids were very

hotels fault but alot of kids during this stay, and we couldn't really enjoy the pool or hot tub

would have been nice if the breakfast menu available for room service was available in the dining area in the

it was a great stay kids loved the pool and the breakfast was great also :)

no laundry services or no laundry machines.

it takes while to get to downtown and no laundry service

the free shuttle and prompt pick up at ord was so refreshing after a long day of travel.

i love the staff so friendly and just helpful and breakfast is a plus

location ( right in front of the arena), it's clean and fresh. great vibe and great breakfast.

the facilities like laundry, gym were good

laundry mat, dollar tree and target across street

just a lovely clean spacious hotel with a gym a d cheap fast laundry. friendly staff.

the laundry room was easy to use with the app instead of coins

24 hour fitness room and laundry room are close to each other

laundry on site was very convenient

breakfast

breakfast is not good

they gave us a late check out then didn’t communicate that to desk staff, who then rudely called the room

beds were awesome coffee available all day free parking updated decor.

very helpfull staff and allowed us an early check in

from the snow storm there was horrible room service, no towels , no plates or anything for food i ordered bathroom

no hot tub with the pool.

great location, nice staff, good parking, clean room, appreciated a surprise upgrade

easy access to room and pool

they also have a guest laundry where i could wash my clothes

room service sucks

beds were uncomfortable. bar prices were outrageous. coffee wasn t very good

was going to be a wedding reception going on because it was very loud and we couldn t find a parking place

the hotel overall was wonderful from the service, rooms, breakfast, and pool.... and so on!

there is no coine laundry

no laundry facilities on property. no restaurant.

garden / pet walking area is a nice sheltered area for an evening stroll

pool is clean

great breakfast. great wifi

i couldn't smell the pool

the pool to cold

kitchen and bathroom nit touched

we were greeted with kindness, check in easy, nice atmosphere, lobby was updated, stylish, the bar was open

very modern. nice pool and workout room. 2 bedroom suite was very roomy

great location, clean facility and super nice staff!! great breakfast!!

i especially appreciated the free ev charger in the lot; i left with a full tank for my drive home

the parking

great breakfast too

breakfast was excellent

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

in pool was little cool for the kids

very friendly and nice staff, quiet and peaceful outdoors space, ample free parking

the complimentary breakfast was a nice bonus this stay

fitness room great, extended stay parking available for people traveling out of ord airport

the location and staff were great, laundry and basketball court also a plus.

had a shuttle to station and mall, laundry, breakfast, happy hour eats, gym, pool and huge two bed 2 bath

just the right size with all required amenities like the communial laundry room to wash and dry your clothes

breakfast was nice,they have a laundry area coin operated for long stays

parking comfortable beds, full kitchen with equipment, lounge area, tons of storage space on-site laundry facility