the bag breakfast

simple bag to go breakfast of juice, yogurt, muffin. lots of parking.

breakfast is in brown bags that are handed over to guests in the lobby.

breakfast was the same every day, but not bad

was dirty, horrible breakfast, parties out in the parking lot until late at night, hookers hung around thr

free onsite laundry is a huge bonus

nice laundry with no charge to use machines

you can do laundry for free.

breakfasts were very good. nice amenities. clean. nice pool. very nice complimentary laundry.

the laundry facilities were very good and the availability of a fitness centre and a pool was excellent

sunday, i had to do laundry

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave

hotel has self-service laundry facilities

the laundry room should be better signposted on the corridors.

like a second class citizen once more profitable guests showed up, hotel was completely full of kids ton of

pool had mildew/scum all along the bottom and was not swimmable

breakfast buffet was cold- lukewarm, couldn’t cut pancake with knife

no designated area for pet.

small gym facility

breakfast was fine and the pool serviceable.

laundry facilities on site

laundry facilities on premises

onsite laundry facilities at a reasonable price

clean and spacious, with a kitchen and cable

liked the friendly staff, the breakfast and the wonderful pool

00 for wifi

really appreciated the shuttle to the ravinia pavilion

paid wifi access to the pool

they have helped me and my kids so much and i’ve appreciated their kindness and hospitality

very clean, nice rooms for the money. has shuttle to ravinia festival

the swimming pool was nice and clean

nor do they have a fitness room, yet gym next door

check in has no parking near it and then you have to drive to another area to go onto the place where the rooms

gym is so basic it hurts, but if you know how to train you'll do something with it

breakfast , library for guests (great book on chicago architecture)

laundry room was small and congested

never visited the bar before but we decided to this time, there was an excellent bartender he did his thing

they do not charge for parking, breakfast is fantastic and they have a a free evening reception from 5pm to

convenient parking, comfortable bedding, roomy suites, great food along with secure elevators.

pool needs a little cleaning.

evenings feature some type of live musical entertainment on the outdoor patio overlooking the golf course

attractive golf club with clean and comfortable rooms, good breakfast, and friendly, helpful staff

really well done. great facilities. very good golf course. first class

beautiful room with awesome view of the golf course! loved everything of the glen club

situated on a golf course

no laundry breakfast is not worth to pay sensor light in the bathroom was not good to turn on

s no microwave in the room and no laundry facilities

also a laundry room

this is the first time i was at a hotel without a microwave or laundry room

wifi

dirty laundry was left outside my door for over 4 hours after my room was cleaned

with bar and restaurant right there you aren&#

the pool and gym where excellent and used extensively during my stay to unwind after a day in the office

is not answering the all whenever i dialed them for room service or front desk or house keeping

the pool and room were nice,also the bed was a dream

parking was non existent after a certain hour at night.

pool was freezing

bar is also very good and very easy to get to

parking was a bit inconvienent

clean facility and nice gym.

then i went to do laundry and learned that drier was out of service (there was a sign)

laundry room is too small. they dont give you shampoo and bath shower in bathroom.

the wifi was not strong throughout the stay. the vending machine at the ground

there was no fridge or microwave and every person needed a different wifi code which we weren't given at check

wifi was strong and location was

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

we had a second floor room, it was quiet, and clean. the breakfast was nice.

i didn t make it to breakfast

the staff was very pleasant and you couldn't ask for a better breakfast

breakfast needs to be changed. i have two kids and they like to eat different everyday.

also liked the fact that facility choose milnor washer extractors for their laundry

the laundry eo was centrally located

could have more available laundry machines and have earlier and later laundry hours

skunk smell in the parking lot

bedding, parking, gym, breakfast

even after i provided the laundry list of issues endured during our stay

rooms on the first floor lack of sun light. cold pool. tiny fitness room

the pool was not working properly. carpet was worn and needed cleaning.

great location, easy parking

offered to switch our rooms immediately, but we chose not to, so we wouldn't have to move our kids

the room was directly above the laundry area which started the dryers at 6am making it impossible to sleep

washing machine was not working the entire time we were at the hotel and we wanted to do some laundry

laundry units in the third floor, pretty good size

it would be nice to have the laundry room on every floor.

breakfast was served ahead of schedule so some of us could leave early

handy having a guest laundry and front desk selling detergent

free breakfast and wonderful front desk staff. also free laundry machines!!

could not use laundry facilities bc there was no washer and there was a sign on dryer that said do not use,

there used to be a guest laundry but it was no longer functional

towel for shower in a room, i was told you have to wait for 5 hours, as all towels are in a laundry

i liked the layout of the hotel, had laundry and snack machine in one area.

on sight vending and laundry

location was good and free parking is available. there is also washing machine in the hotel.

but paid $77 for one night x 5, but had to pay for wifi too

ants in room, door to room was hard to close parking was poor

the pool not clean

with a pool and workout room, restraunt as well this is perfect for longer family trips

location. parking free. bed comfortable. toiletries old. lotion had that musty smell.

food was not great and no room service. would have liked more vending options.

was alright, i wish there was room service for in house comfort instead of having to go outside to find food

the building itself is very nice the pool and exercise room

pool was cloudy

parking lot is a long walk with bags. can't imagine what it's like in the winter.

inconvenient parking

the pool was well kept and the lobby area was clean as

says they have laundry service and washers but we were told they didn t and washers were broken

pile of dirty laundry still in the room and no follow through from staff on another issue

the dryer was broken, so i couldn't do laundry before i left.

i was right across from the laundry area room 339 it was a bit loud.

it was a good location for our purposes. it was also nice to have laundry facilities on site.

great staff, breakfast and hot coffee, laundry, all the comforts of home

great staff, hot coffee and breakfast, laundry, great location.

manager & the staff were super accomodating and friendy, the laundry facilities (altho you really could probably

great staff, hot coffee and breakfast, laundry facilities and cooking.

the staff and the kitchen in the rooms

large dirty laundry basket next to front desk all day

the room are very clean and they have great breakfast.

the location was great, the parking was very useful, and the room was very very comfortable.

on the weekend parking got crowded as many families were there for army/navy events - while there was a review

the parking on-site was free and easy

$100 pet fee after check out that was added on because our son stopped by with his dog for 15 minutes

staff, room size, wifi, dining monday thru wednesday, everything was perfect

small gym with not much equipment

pool was clean, large and quiet

breakfast was the worst part there was nothing for us to eat at all not even for kids no cereal nothing, i paid

when i asked where laundry was, i was told it's only available from 5pm to 8pm

room next to the laundry. very noisy!

on this occasion i was put in room 102 next to the laundry

no breakfast but they did offer coffee in the room

the room was clean, breakfast was good & staff was friendly.

i had both kids so i appreciated the early check in as well

great room! very good breakfast and accommodating staff. the pool was great as well.

small gym and pool opening

the surrounding area also didn't feel very safe; our car was involved in a minor accident in the parking lot

pool area could be improved.

many kids in swimming pool-noisy

the breakfast was excellent, and there was plenty of space

from the front desk staff to the house keeping, to the kitchen

the kids love this hotel

staff was wonderful and very friendly - the rooms were very clean and comfortable and the breakfasts were

it has a kitchenette and a laundry room

needs cleaning, the rooms,hallway, laundry room.

i had to stay over almost a week, and it was convenient, and having a small kitchen and coin laundry was great

plus laundry facility is real bonus

, clean and reasonably priced laundry facilities)

husband, kids and i stay at this hotel this past weekend and realized that we left something at the hotel

spot, so many options around the property from a movie theater, restaurants, shopping, a kids play zone, costco

switched to the room near elevator because of small kids

i told them i had to travel to canada on my check out day and even gave me a late check out time so that i

me and my kids like the room and the pool

poor wifi interference on

the parking lot

time, he continued yelling and caused a scene loud enough to draw attention of other guest in the parking lot,

they don't have wifi they are laying when you check in

almost no wifi porn channel on tv with no notice on that malfunctioning toilet lights, shower

i stayed eight nights and enjoyed the breakfast buffet on saturday

the spa was closed

having to pay for wifi

hotel parking lot had lots of potholes could youse some improvement

is nice that it has a pool, gym, indoor pool, starbucks, bar, room service, and spa/salon

guest laundry

pool could have been a little more renovated/clean however it was fine i m just happy there was a

staff friendliness,free parking, cleanliness,accesibility

the facilities were complete, the gym was sufficient for my needs, there's even a heated indoor pool (great

on show nights, the parking lot is a bit busy, but it is not noisy as a result

the kitchen for room service was closed except for breakfast

this hotel does not have a restaurant or room service

really enjoyed the lobby bar this visit.

excellent gym, and nice clean hotel

dirty laundry carts left sitting in the hallways indefinitely

lots of loud kids on our floor until late. and over crowded pools.

the pool area was very clean and well stocked with clean towels.

poor shower pressure - no whirlpool - it was listed as an amenity - tons of kids (soccer teams) playing ding

the rooms were clean good continental breakfast nice atmosphere for family or if you re going solo can t

the breakfast, laundry facilities, and staff are amazing.

there was also a laundry room available for guests to wash clothes which was very convenient so we didn't have

in-room amenities, friendly staff, comfortable pool, free guest laundry

dirty laundry and garbage bags in the hallways

location, clean spaces, breakfast was good, and greatly appreciated amenities (free laundry for guests), workout

it s nice that they have laundry for guests

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

the wifi is super weak

there was a swimming pool and workout room, a covered parking area as well as large parking lot

just at the pool was not working

amenities include a beautiful indoor pool, outdoor seating areas, and coin laundry

and omlette options size of the room free car parking 24 hours free of charge filter coffee and fruit (banana,

omelette bar and pool!

wifi was out for entire duration of stay, though that seemed like a fluke and not really holding

four or five times and had no problem, this time my bathtub had no bar and in previous times never had a problem

laundry

clean, pet friendly, kitchenette

i love the mini kitchen and the rooms are the perfect size.

free wifi & kitchen

kitchen and having dishes on hand is great

the washer they provide for laundry has stuff growing in the ring and looks like it has never been cleaned,

stains in the hallway and the room were a little off-putting, and when i needed to use the guest laundry, they

good location for my needs, free parking, guest laundry,indoor pool and workout room

no change for laundry room

laundry room was out of order

it took exactly two loads of laundry to get the scent of mildew out of my clothes

laundry not accept credit or debit cards

location laundry service printer services

when calling to order the shuttle the staff was very helpful and nice over the phone

the bar of soap on the soap dish by the sink was open.

the was hair in the corners & next to the couch … they did comp us breakfast but only like 5 things to choose

the bar in the lobby stayed open until midnight (kitchen closed at 10pm) and the drinks were strong and

the food, coffee bar and cocktails were all exceptional

the bar in the lobby stayed open until midnight (kitchen closed at 10pm) and the drinks were strong and tasty

modern, clean, good location to visit lake forest, nice breakfast restaurant and staff

we chose not to swim because the kids had a great time in the large room

location and facilities, pet friendly. excellent breakfast.

was perfect including the closeness to the shops and on time shuttle bus with lovely staff especially

sleeper sofa where the kids slept was of poor quality, not allowing for a good night rest after the long flight

pool was smaller than i hoped

requested an early check in time and room was ready when i arrived shortly after 12:00 pm

parking

didn t appreciate my car being vandalized in parking lot

gym is not great

the breakfast bar and staff were all very nice

we were so close to the elevator and laundry and some other things happening on site that we didn't sleep at

if you don't get a room close to all of the on site action (laundry, elevator) it should be a quiet stay

clean, basketball court , pool , pool table, lovely breakfast

breakfast was excellent, and varied.

the floor of the kitchen area was sticky.

elevator to all floors is very convenient as is the provided guest laundry

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

the bar area was nice

the 24 hour shuttle service to the airport.

great location and shuttle service was great

one of the days i needed to do laundry and asked for change from the front desk and they said they didn t

when i finally got to my room there was an old laundry cart in the hall that was sitting next to the door (it

needs a quarter machine or have laundry that takes debt

it is like swimming in the laundry room

the front desk did not have change for laundry at any time

laundry service (the machines) were ridiculous to use

about this stay was amazing, i loved that there was a laundry room available to guest

gym is a little small far from city, but close to highways and train

clean, friendly and helpful staff, prompt airport shuttle, within walking distance to several restaurants

who is disabled had surgery, but it was not the same, we got a double bed and a pull out couch, kids were not

love the laundry room

peace and quiet, laundry facilities, great staff

the laundry was priced rather high

free coffee, tea, & breakfast muffins were available starting at 6am, & their laundry area was clean (accepts

laundry room had vending machines but no laundry soap for

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

the access to laundry, vending and a workout room were all great

they had laundry options and also breakfast

neat and clean tidy just the coins for laundry can be upgraded to card

decent but because it was pet friendly i can still smell dog in the room

the room, the swimming pool, the workout room and the laundry area

what i would have liked was to have had two pools 'when we were there, the pool got very crowded

gym was totally out of service. none of the machines were working

no towels in gym or pool, only 1 elevator was working.

the pool water temperature was way too

onsite laundry room

laundry room and gym are good

wish they had laundry in the building

was great to kill tome with our kids since we were only there for a flight and weren t there for very long

the friendly staff, location, view, the pool. overran everything.

friendly staff, clean facility, secure parking, located right next to rivers casino.

the small cafe and bar were convenient

we also appreciated the free shuttle service to the airport, train station, shopping mall and more

clean; excellent for family with kids where the whole family can enjoy in the clean swimming pool and whirlpool

no 'freebies'. no free breakfast or coffee. but there was a free shuttle to the airport.

the staff were very accommodating. my 2 year old loved the pool.

the free beer and appetisers, the pool was small but lovely and warm

was construction going on in the building and a big trailer in the parking lot took up a lot of parking spaces

and there was also a restaurant & bar in the hotel

the shuttle to the airport was very reliable and came to and from frequently

no laundry services or no laundry machines.

it takes while to get to downtown and no laundry service

the breakfast particularly the egg and sausage never had we had eggs this bad

pet and parking fees

very good breakfast and is pet friendly. and excellent location for concerts.

old, lumpy pillows we had a non-smoking room but the hallway reaked bad of smoke

are simple but serve the purpose if you and your pets need a place to stay smoking rooms were available and

and smoking

the price and it's pet friendly.

problem was that i asked for a non smoking accommodation and the room was still hazy with smoke, the bedspread

no laundry facilities on property. no restaurant.

there is no coine laundry

no sweets at free breakfast

to traveling, i called to get the hotel s pet policy

beautiful and so clean, the staff very friendly and helpful, convenient parking, and great shuttle (and driver

very clean, front desk staff knowledgeable always happy to help, pool and gym very good

accessible parking garage, i enjoyed the high-quality room, breakfast buffet, fitness center, and pool area

wifi service did not work, i was told by reception to call tech support

room service never came after the first night - no big deal

were told on phone by the hotel prior booking online that there is a $150 pet deposit but it is refundable

for our coffee and it s not continental so that sucked the pool was great the gym was a bummer laundry service

the covers were ripped, closet door off of the hinge, no laundry bag, shower was dirty and the shower head kept

needed more towels. a bit noisy being down the hall from the kids running around

we had to pay for our coffee and it s not continental so that sucked the pool was great the gym was a bummer

the room had to go to lobby to warm food up which isn't a problem if i didn't have 3 room ,6 lil kids ice machine

no laundry

the shuttle service, clean comfort rooms.

location if heading to rivers casino

i use the gym as well and it's a nice facility

the restaurant and bar was closed.

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

also, they have a laundry where i did my load and it just costed me $4

laundry

the shuttle service was very good and easy to use, laundry facilities are free to use

staff were friendly, room clean , beds comfortable as guest laundry

i liked the guests laundry which helped out during our stay

pool dirty room broken laundry snow removal no parking mold behind wallpaper in bathroom peeling wallpaper in

no clean towels in the bathroom,and bags of dirty laundry in the shower and no linen on the bed when we arrived

advertized public laundry but only starbridge customers could use their keys to unlock door

no laundry

our room didn t have a laundry bag.

policy (kids are allergic to some pet hairs) so it was clean and good selection of breakfast items

kids running around

policy (kids are allergic to some pet hairs) so it was clean and good selection of breakfast items

chatting at 5am very loud on the laundry room and hallway like if no one is sleeping

the musty smell others complain about is just the laundry facility in the hotel

facilities laundry room was out order

like someone was doing laundry

laundry area looks like a dark dungeon, no lighting

breakfast

no room service but the lobby was pretty.

bell captain and staff were very helpful. room service was tasty. housekeeping was good

noise, broken elevator, no room service, expensive parking

next to the gym, heard people running on the treadmill and dropping, slamming weights from 7am all weekend

it didn t have a laundry services

my room smelled like weed, and how don t they have guest laundry

have suites, which is great if you need to have kids sleep in a separate room (we have a travel

had missed a flight and had two families w kids

i ordered room service for breakfast which was really nice

that it had onsite laundry room

operated laundry

there was a vending machine with water/cola and ice and laundry on our floor

the bar and restaurant attached to the hotel are lovely but the restaurant isn't cheap

shuttle to ord is very dependable and pleasant

we could do our own laundry, and the staff were friendly

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

breakfast was great and shuttle services to go to the airport

free wifi, free airport shuttle pick up, store my luggage was bonus

room service

the restrictor valve inside the shower head ) and the cable was out and i couldn't connect to the wifi it said

breakfast was very good and room was very clean.

was very helpful that we were allowed to take out our breakfast

the breakfast was delicious

service from the person that booked us in was excellent as was was the breakfast

they even had laundry facilities upstairs

need to install laundry vending machines in your laundry room

great location, great front desk service, good access to laundry and vending machines, good elevator service,

the breakfast selection. and the laundry machines were broken down.

little kids are slamming doors @ 5 am

for example we were unaware that there was laundry facilities in the hotel

laundry located in second floor accessible by payment which is ok but the washing machines and

free laundry

they separate out rooms that allow pets and rooms that don't

suite had a full kitchen

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

the only little thing is the hours (9:00 pm is closed ) for the laundry

the cleanliness of the bathroom, the proximity with the laundry made the room very noisy.

we were near the laundry room which we had to close the door since it was so dirty

laundry facility could use a little work

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

every room i ve been in has a kitchenette with a full sized refrigerator and freezer, it has a small stove,

the hotel is pet friendly and does not charge a fee

free parking and tv with many channels(hbo, espn) where other hotels ask to pay for vod.

called for room service never got a response

the cleanliness of the rooms around the area so is the laundry room

slim provides good customer service, and a pleasant staff member, and the housekeeping and laundry staff were

about the towels the front desk would tell us to go get them but then when we would go to the laundry room the

laundry room and vending machines on premises but there s hours of operation

vending machines, no laundry, coffee in lobby is terrible, beds are very stiff and bathroom is tiny

breakfast was offered or mentioned to me

although there wasn't a full restaurant, there was a small area with tables adjacent to the bar with a limited

staff is somewhat friendly but very helpful, bar team are great.

i can say is it will be nice to go back when in hotel bar and restaurants are open but i do understand them

no breakfast provided

by parking fee in an area where parking is not a premium

comfortable beds, japanese food court within walking distance , friendly staff, adequate gym

very outdated, ac not able to reduce humidity, bad wifi, work area extremely noisy

the indoor pool was a welcome relief for the kids

great bar and restaurant

no laundry .tv service is slow.

everything except no laundry for guest ! that s extremely hard when staying a week or more

please also be reminded there is no laundry in the hotel

no guest laundry room

and the weekend breakfast at the hotel bar was delicious

the bar area and the starbucks and the rooms cleanliness

handled the concerns with the kids running down the hall and slamming doors immediately

$400 plus no porter service and room service through another credit card

when asked for a spoon at the bar we were told they could only give us plastic

the gym facilities were really good 2

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

- free parking - quiet room - free shuttle from o'hare airport

breakfast no room service and i was having day surgery

parking full with cars with out handicap tags, parking on saturday was crazy

00 for breakfast and my kids were so scared they didn t even enjoy it or really eat

amenities (laundry), needs to be more welcoming

great location, very clean rooms, wifi is perfect. the staff was nice and helpful.

we were allowed to have our family pet

the wifi service is the worst i have ever seen anywhere, you can't connect hdmi to the tv or use it as

wifi advertised, but is slow and inconsistent

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

microwave not very clean. nor the laundry

convient laundry area, gym and

everything was great :) because of covid restrictions we couldn't use the swimming pool.

kids loved using the pool and it was a great stop off for an early morning flight out of chicago o

the laundry machine didn't function very well.

one staff even did his own laundry while cooking himself a meal in the room by the front desk

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

great stay and great breakfast. great staff as well

advertised as kettle , coffee machine in the room. in fact , no wifi is not working whole day.

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

again, could have gone down to the bar, but just figured the coffee machine should be good enough to heat water

great location. very nice hotel. best hotel pool for families with kids in the chicago area.

the pool area was great kids loved it !

original server kept forgetting our drink orders and then disappear until we finally went to the bar to put our

size room, the laundry was a bonus

laundry in the room that was supposed to clean was dirty n had hair on it we asked for more and was

size of laundry room and exercise room

they have a coin laundry we found great after road

so much going for it as an airport hotel: price; free airport shuttle; basic but free breakfast; laundry; clean

couldn't use the wifi

com, welcoming and very professional staff, huge room with great amenities, plenty of parking, amazing kitchen

rooms - excellent room service

facility and location was the best part of the trip, and parking was free

i have 2 kids with me, so total 4

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

lots of broken items (laundry was completely out of service for days, cracked light switch)

it was good to see the hotel bookings increase, restaurant, bar and gift shop reopen

kids were very disappointed

bed, clean, friendly staff, close to airport, free shuttle to airport, restaurant and store

location, comfort, cleanliness, and the gym.

cleanliness and had pool to ourselves

helpful staff, great breakfast, near walking trail

gym and pool were good

other than having to leave, we had a great time. my kids enjoyed the indoor pool

laundry basket full of towels still over flowing and all over the floor

the hotel shuttle us from the airport to the hotel and back again. very convenient.

no washer and dryer. a pool table would be nice.

early check in

the heated pool

comfy beds huge tv big window airport shuttle no

wifi didn't work properly, i couldn't work from my room in the evening.

great breakfast with numerous selections for food and drink.

room service for food would have been nice

wifi was spotty in our room and the concierge wasn t very interested in the problem

most comfortable beds ever....great shuttle serice

clean facility & quick room service

room service was fast and food was delicious!

also, shuttle driver didn't show at all for the first appt

pool was closed and no breakfast. the bar may have been a bit pricey.

the communication around the hotel shuttle.

she was so kind to my kids and made every thing a breeze

things broke in our room like the things to the tissue box broke off aswell as the towel bar but it didn t

you are pet friendly

and proximity to rosemont outlet mall as well as reinstatement of morning breakfasts and airport shuttle services

was not aware this was a pet friendly hotel

beds comfortable, room service was excellent

we asked about the pool and we were told it has been closed for two years then we asked about room service

location was the best part. the omelets at the breakfast bar were wonderful.

very close to the airport; really quiet room; good air shuttle; great steakhouse downstairs;