my laundry was lying in my room for 3days

bed was comfortable, excellent wifi connection and cleanliness of room was of a high standard.

cost of drinks at bar were very expensive!

grateful for the later check-out and free parking

upon arrival we ordered room service which did take quite a while, but when ringing down they were more than

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

laundry was cleaned as communicated; very good

only gripe was that the bar food menu was somewhat limited and quite expensive, we normally wouldn't expect to

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

the only disappointment was the unstable wifi signal and that the helpful property cheat sheet didn t

parking was a little issue but nothing major

the wifi signal was very unstable

parking facilities, but lived in england before, so wasn't surprised.

the room was large and clean. the pool and gym were lovely.

great pool and good little gym!

the staff were super helpful and friendly from the front desk team to the bar and dining

pains to make sure there was enough food my vegetarian gluten intolerant daughter could have for breakfast

iron,hairdryed,safe,kettle,tv and free wifi great and helpful

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

design is worthy of the best quality and materials, soft furnishings and in-room facilities, mini bar and extras

location close to wentworth for golf

east parking

struggled with wifi continually

into the bar was daunting at first, but i think that s being reviewed

no wifi

nice bar and quiet sunny back garden

good value for money, friendly service, ideal location, comfortable clean en suite room, parking, bar and

the bar and restaurant were excellent great food and great friendly company

the pillows and room situated over the laundry room. the road works and diversion.

pool area needs attention

pool and gym is quite small, and sunday morning saw a large group of children in the area

room service prices are steep

e was training) was very good and helped us greatly by sorting a very early check in as we had arrived on the

additionally, room service for no extra cost

wifi is a bit patchy depending what your room in, could do with some wifi extenders located so that

superb cooked breakfast, fresh bakery

even the staff that were on the night before were an absolute joy at breakfast

stay from start to finish, very polite and attentive staff, lovely breakfast , had some balloons put in room

kids facilities are amazing, and i can't wait to bring mine here, and there are kids clubs and a

instructions need to be better and sent in advance, plus you need better parking

the room service menu was quite limited. other than that everything was perfect.

a perfect place for kids

times we ve stayed here we ve had issues when trying to order room service

laundry carts being moved 10pm and 5am

no laundry facilities

being able to add an extra cot bed for my 4yo, as i was a parent travelling alone with two kids under age 7

of parking, good wifi, comfortable room

the wifi was good which was useful

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

no laundry

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

tried to contact reception multiple times after we checked in to find out if they did room service as we was

wifi was patchy.

no laundry service

very noisy laundry room near our room, this noise continued all through the night.

no laundry facilities

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

the bed was very comfy , the room service was good and staff very helpful .

we had room service for breakfast and a lovely selection of hot and cold foods

room was a little snug (although others in our group had a larger space)-as was the breakfast table-not enough

there are two dining options one more formal, the other bar menu

laundry, crockery left outside our room on arrival at 3pm

wifi would barely connect

we loved the outdoor heated pool and hot tub

service by the pool was super slow

food service in bar not great

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

the laundry for the next day was piled up outside of my room

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

not acceptable to have laundry bags lying in the corridor

wifi was absolutely shocking in room but ok in communal areas

the property advertised laundry facilities, however, they fail to inform you that it s only available on

said on laundry bag that if u hand in by 8

bed was a little too firm for me, but the kids had no problem with it and they slept like babies

staff, met on reception with drinks and cookies for the kids

i requested a late chexk out as we arrived very late at night and theyonly extended for an hour but still in

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

food in 360 restaurant, plus we requested late checkout which was agreed

had lunch, breakfast and room service dinner during our stay

plugs next to bed and removable shower head (both pet hates of mine when not provided

liked the mini gym - more hotels should have one - i can then tuck into a breakfast knowing i've had some exercise

also no laundromat facilities on site, would be ideal for guests requiring laundry services

the carpet would have been loved by kids.

and sometime have to stay in hotels, this is by far the best for price and added bonuses of free parking and

good wifi too

food, lovely breakfast , clean room , fresh plenty towels, and comfortable bed

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

sure if there is a fitness center or spa on site (didn t have the chance to check that

i stayed for 2 nights with my husband and 3 young kids

check out is late and we were able to get an early check

bed was comfortable and room service was very nice.

you need a guest laundry where we can pop on and dry a load of washing.

was opposite laundry room and door was left open - a lot of light broke through into the room

kids loved the christmas lights and decorations

really great other than the add-on of 5 pounds to my room service meal for something they called tray

meant to feature a gym but i noticed some equipments aren t working so i did not end up doing my gym routine

not enough tea. watch out for laundry service ,excellent but expensive.

s there a laundry service available or a laundromat nearby? i forgot to ask!

couldn t do own laundry and would have liked more tea selections

place had an unusual smell, a combination of wet laundry and incense(

no self serve laundry facilities, charge to use the fitness center

we particularly loved the addition of some kids toys/books and the hot chocolate supplies

the option for a late check out was greatly appreciated as well

mini bar was well stocked and the shortbread in a little jar with personalised message for the kids was a nice

decent car park

staff went above and beyond to help with parking. showers were incredible

sadly it was not clean either although the bedding laundry was perfect

no room service

hotel, restaurant and bar are good value

staff happy to let me have my dinner in my room and they don t technically offer room service but as i was

i wasn't successful in using the wifi but i suspect that's me rather than the technology

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

safe, secure and convenient car parking

for an early check in and room was ready when i arrived at 11

couldn t connect it to wifi and so basically was pretty unusable

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

addition of swimming pool spa and gym is

hotel was advertised that kids under 12 could use swimming pool up to 6pm but under 18 could use it till 8 pm

great for the airport and the spa facilities were fab.

the best part was the feeling of getting a two for one spa day and hotel night deal

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

room was very comfy and there is a laundry for guests

having the on-sight laundry was also a bonus

just tiny details like laundry bags, being given bottled water daily, shower cap.

proximity to heathrow and it had laundry facilities.

there is a laundry with washing machines and dryer available for a small fee which we found

for those that needed to wash there was laundry facilities available

easy to access, a self-service laundry, price was great.

good facilities like bar, restaurant, gym and laundry room

laundry room - so useful. really easy to walk to from the tube.

water is provided in the room and deliver laundry to room - both need to be collected at reception

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

loved that this lovely hotel is pet friendly

the room was comfortable. the gym was good.

room service breakfast was 20 mins late ( after i had called to ask where it was)

no on site laundry service

15h no linen from laundry, entering room at 16

a room overlooking the laundry

there's no laundry service

the hotel laundry was directly outside

arrival our allocated room had not been made up, dirty laundry over the floor

dirty laundry at reception

swimming pool, but there is plenty of other things you could do, i only had time for this one

liked just about everything, lovely comfortable bedroom, great bar and restaurant and ease of parking

bar menu was able to cater for my dietary needs which is not always possible at places i stay, here

location was very good, breakfast tasty, coffee fabulous! late check out no problem

very nice rooms, clean, loads of parking space and free of charge

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

sky did not work and the wifi

easy parking,a nd close to trains to central lond as well as walking along the richmond riverside

our room was ground floor and down a corridor where we had to pass all the bins and dirty laundry, carpets are

wifi extremely poor, bottle of water for 3.95 (you must be kidding!)

wifi was terrible

a pet hate is the taking of 25 on a card on arrival and being informed that it could take 5 to 10

forgot to leave milk in the room but a call to room service soon produced a jug of fresh milk

the only thing missing was the shoe horn and laundry bag.

soft bed and ease of getting to terminal at airport bar restaurant is great

great room service

convenient location, late night room service that accommodated our dietary restrictions

great hotel but poor hotel wifi connection and very bad mobile connection

the laundry was not returned, bad service.

my daughter fell in love with the kids club team so we are definitely coming back

spa and pool amazing and kids

only thing if you love the gym it is very small but otherwise it s perfect

tv was at a strange angle on the wall and the gym wasn't brilliant.

food was really good at terrace and room service

easter activities for kids, lovely live music accompanying dinner and well maintained swimming pool and facilities

grounds can be more kids friendly

breakfast was expensive but had all you can possibly think you want to eat

cocktail bar again as good

check out time was then way later than expected and the spa facilities were lovely

help,room was spotless and spacious, towels and even dressing gown all provided, decorated of the bar was

and the breakfast was also so nice, would definitely stay again

my room was immaculate, spacious, and very comfortable

there are not much fiid choices in the reataurant and for room service as well

on exiting from lift, passageway was taken up with laundry boxes, and laundry room door was open - not a good

large laundry trollies living in the hallway less than attractive

think we may have been above the laundry which had machines going all the time

exiting the lift to get to the room the area was full of trolley s containing laundry etc they remained here

needs to implement a timetable for kids times etc no tokiet brush in bathrooms dirty laundry left in hallway

laundry left outside my room for 24 hrs

resturant and bar food, were excellant

room service was great, free parking and facilities were amazing

setting, plenty of parking, friendly staff, easy check in, great restaurant, comfy bed, spotlessly

was absolutely exceptional, very welcoming and warm reception, excellent bar staff including the main portuguese

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

no laundry service on weekends.

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

lack of self-service laundry

we brought the kids as they love planes amd what s view we got they absolutely loved it

no laundry facilities

usually check-out is at noon then late check out is 2pm in marriott as well in other hotels

gym and swimming pool kept clean and crowd was well controlled

oh and the wifi connection was really poor

the rooms were spacious and for kids the pool was great

no laundry

hotel was clean and a good gym room

nothing, pool closed ???

very spacious and comfortable, great food and gym!

i incurred am additional fee from the hotel room service for eating utensils

i was promised someone would be in contact about laundry compensation

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

laundry room

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

not much to do for bored kids but luckily there was a mc donald's opposite so would get them food they would

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

intentionally chose them for their laundry facilities

we requested a late check out and got it free of charge

were so helpful - i appreciate the extra attention they gave in order to fulfil requests for my pet cat

not applicable. early check in at lhr soe skipped breakfast

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

pounds for an early check in

super convenient to do laundry before the next flight

more laundry facilities would be helpful.

staff, exceptionally clean and comfortable good location to heathrow, hoppa bus to airport laundry facilities,

free laundry facilities were a huge bonus, although expect to share the machines with many other guests,

there are laundry facilities, free with token, and laundry soap is usually provided, but they were out when i

no hair dryer. no laundry bag.

great on site bar and

checked in at 10pm and whilst we appreciated the restaurant was closed, there was no room service, which for a

very kids friendly. the staff were amazing. the location is wonderful.

the gym and restaurant are not open due to the pandemic but meals can be taken away from the lounge