the pillows and room situated over the laundry room. the road works and diversion.

lovely friendly staff great facilities we loved the pool and jacuzzi

extremely polite and helpful staff. comfortable and spacious room. pleasant bar area.

lovely breakfast selection too

everything- staff friendly, spa and gym facilities great , beds comfy and a very clean hotel.

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

criticism - could not get through to room service

information nor apologising; for making me go tirelessley through a fire exit to the outside gym in the cold

could keep their bar stocked up

classic stylish hotel :) rooms beautiful, view to the gardens, room service very nice :) breakfast amazing and

free parking. restaurant on site. shower good, bed comfortable, way check in

wifi connection

good location, parking, very clean

comfortable beds and good bar and thai restaurant on site

room was clean and well presented bed was very comfortable great off street car park at the rear bar staff very

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

laundry was cleaned as communicated; very good

my early check in time staff friendly breakfast was great also bathroom got a bath and shower which is

my laundry was lying in my room for 3days

room, good breakfast with choices of good quality

dreadful wifi fake food (sandwich advertised as berkshire ham) see photograph

bed mattress sunk in the middle. kitchen extractor fans were noisy and ran all night.

staff offered to pay for our desserts as they felt embarrassed by the poor quality from the kitchen, but we

laundry carts being moved 10pm and 5am

no laundry facilities

maybe the pet friendly rooms deserved inferior facilities or maybe all the beds are the same, i m not sure

was great and we were particularly pleased to find that it was really pet-friendly

check in was ok despite being quite late due to delays in travel. room was pet friendly.

also no laundromat facilities on site, would be ideal for guests requiring laundry services

wifi & signals of mobile phones are very poor i have to go to the reception to get good signal.

couldn t connect to wifi, we had a few power cuts throughout the night and woke up in a cold room and had to

open the restaurant for people arriving could not get any lunch for kids

wifi was shocking

the hotel was beautiful and so was the gym

had lush green space around the property and kids enjoyed playing around

room service was quick, hot and delicious

friendly staff , comfortable stay, lovely breakfast

great well stocked breakfast

arrival our allocated room had not been made up, dirty laundry over the floor

dirty laundry at reception

accommodated our pet with a nice touch of a bed plus treats

we choose to stay in the modern building for an overnight booking and parking is easy

information in the room regarding wifi, breakfast time, facilities available, etc

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

was made very welcome at the hotel and the food and bar manager went out of his way to

parking facilities, but lived in england before, so wasn't surprised.

location fine did not have breakfast but room service for evening meal good

i had travelled for over three hours and was ready for a rest, i ordered room service for food, on picking up

our room was ground floor and down a corridor where we had to pass all the bins and dirty laundry, carpets are

the location to walton heath for the british masters golf event.

forgot to leave milk in the room but a call to room service soon produced a jug of fresh milk

staff and location, good sized room and loads of free and secure parking

the wifi kept dropping in public areas and was not accessible in my room.

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

wifi kept going down

early check in & late check out without charge

all staff especially the manager was very nice and even made us a full english breakfast after being late getting

it was very clean convenient and with good facilities like a gym

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

by the river, good parking, able to get food from the pub restaurant especially as we arrived after

check in staff, good free car parking, undercover, good room, nice bar, and menu free good wifi

the staff were lovely, bar was good, room was great, bottle of water made all the difference.

the room was lovely and really nice having snacks and a mini bar but very pricey.

not acceptable to have laundry bags lying in the corridor

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

the laundry for the next day was piled up outside of my room

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

the limited parking onsite and being unable to reserve did add pressure to the arrival.

spacious room, lovely and clean, comfortable bed, car parking on site, delicious breakfast

no wifi in our room. we had to go to the restaurant for a signal. no mini-fridge in the room. :(

free wifi

and the option of room breakfast room service

also great breakfast

very tasty cooked breakfast, good wifi

great place for kids they loved the pool and box hill

plus the attendant seemed more focused on telling off kids if they moved any quicker than a slow walk than on

i did not have breakfast or dinner this time at the hotel but had a drink in the bar when i returned in the

great place for kids they loved the pool and box hill

small room for three people and no laundry service

the staff were friendly and helpful and the breakfast was excellent with hot food

nice bar area, lovely breakfast

nice room with a view, staff friendly and helpful plenty of parking, lovely restaurant opposite (2min

no wifi at time of stay no advanced warning

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

friendly staff, quiet, clean, good wifi.

have been nice to have slightly discounted wine prices in the hotel restaurant / bar - since it is a nice

views; really kind staff; nice food; easy access and good parking

excellent location, reasonable price, great breakfast

the property advertised laundry facilities, however, they fail to inform you that it s only available on

said on laundry bag that if u hand in by 8

the breakfast was amazing, full english, a variety of meats and cheeses along with a variety of fruit

kids loved the breakfast

tv with you plenty of channels, fast wifi, hairdryer

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

breakfast was as great and food at the pub for dinner was also fantastic

breakfast was fantastic, the rooms were comfortable, the wifi was great for working at home, staff friendly,

room service excellent

we were told this couldn't be provided and had to be ordered from the bar which would mean an additional cost

wifi is unsecured, which while not a showstopper isn t brilliant when the location means phone

wifi useless in room - room very dated - outdoor pool needs to be up a couple of degrees - lockers

facilities were exceptional- the gym and spa the staff were amazing- we were always greeted with the biggest

staff, gorgeous facilities, so convenient with small kids

water is provided in the room and deliver laundry to room - both need to be collected at reception

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

however, the bar was fully stocked and we would have felt comfortable calling up if anything else was wanted

room service was expensive and not good quality

terrible late night room service

i called for room service they charged 2,50 even for ice

great mini bar options and sweet little toy basket for the kids

we particularly loved the addition of some kids toys/books and the hot chocolate supplies

from reception staff; large bedroom and bathroom; free on-site parking; proximity to teddington high

just could not get consistent wifi.

the hotel laundry was directly outside

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

15h no linen from laundry, entering room at 16

there's no laundry service

room was of a poor standard (no fridge outlook to laundry bins ect) mel at reception, reassigned our room and

laundry collection at 7:45 on the paving slabs was noisy and woke all of us up (3 different rooms)

morning noise immediately outside bedroom by laundry being collected in large trolleys by lorry

upon mentioning the wake up call by the laundry skips no offer to resolve my complaint

room noisy was on ground floor outside laundry with constant machinery noise.

fantastic location and great to have free underground parking.

wifi worked well

arrived at school pick up time and the parking area was very busy as there's a school next door

great restaurant and bar area, cosy space to relax

reception staff gave a very early check in

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

no laundry

says pet charges may be applicable

com state 25 per pet

laundry left outside my room for 24 hrs

staff really pleasant, breakfast & bar food excellent

pet friendly and very accommodating when i needed to extend the stay for an extra night

was fine except getting through to room service took ages and i had to go down myself to place an order

very well presented hotel with bar restaurant and gym facilities

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

no laundry service

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

very noisy laundry room near our room, this noise continued all through the night.

no laundry facilities

laundry, crockery left outside our room on arrival at 3pm

room was very small. wifi extremely slow

room service order was forgotten and was then very late, but not a major problem.

we had room service for lunch which was very good as was the breakfast

garden the pool the room the bathroom the television the staff the valet parking the staff

wasn't told it was right next to the rubbish collection and laundry truck pick up area

36, ground floor: next to laundry, smell of detergent overpowering

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

the location of the room could be better. one window was facing the laundry and service exit.

loved the indoor swimming pool and gym facilities (although after a swim we didn't use the gym)

excellent food and small gym and grounds

we had dinner in the bar, fish and chips were tasty, and nice bar too

plenty of parking, walkable to town (2.6 miles) in a hour.

gym session to disconnect from work

we dined from the bar menu and asked if we could eat in the adjacent lounge area

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

need a vending machine for soft drinks at night but the mini bar was helpful

i stayed for 2 nights with my husband and 3 young kids

unfortunately we weren't able to access the gym as it was closed for renovation.

having to pay for wifi

no self serve laundry facilities, charge to use the fitness center

couldn t do own laundry and would have liked more tea selections

not enough tea. watch out for laundry service ,excellent but expensive.

s there a laundry service available or a laundromat nearby? i forgot to ask!

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

was opposite laundry room and door was left open - a lot of light broke through into the room

you need a guest laundry where we can pop on and dry a load of washing.

i also ordered room service one night for dinner and it, too, was very good arriving faster than the time

late check out for evening flight bathroom, rain shower, eco friendly products in pump bottles

gave us the opportunity to get to our rooms early which was so grateful as we are with small kids

only thing i am not happy is the pool area, it is too small for a hotel

use of the spa and pool

also liked the gym

lovely rooms, lovely spa comfy beds. very clean and staff are very helpful

room size, great breakfast choice

the common facility where cooking and laundry is performed has limited space which is too small for an 18room

laundry and breakfast with communal kitchen

but this really put the icing on the cake when mr laundry delivery man pulled up outside the hotel on a

facilities to make your own breakfast ( breakfast food provided free) and cook other meals , laundry, free

good to have laundry facilities

everything the kids want to stay and husband again

kids loved the pool and the hotel room was spacious and modern

had problems signing into the wifi.

sky sport was available in the bar area

it was also great that basic wifi was included at no extra charge

laundry was complete ruined when my whites were washed with my blacks

at checkout, they charged me twice the same laundry - luckly i checked and they quickly corrected the bill,

unfortunately the spa was closed for maintenance, however we were aware of that prior to booking

wifi was rubbish, i couldn't get it to work. breakfast v expensive ( 17.50)

a recent stay the wifi went down which i know can happen but no-one on reception warned me and reception didn