no quick laundry facilities for short stays or weekends

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

would be great to have a guest laundry for travellers.

whoever is doing the laundry is not drying the sheets completely so it smells like pee

the property has everything, including a good wifi signal and it s just across to the airport for a 5-7 minute

the laundry was good but only without the detergent...we have to shop for it.

great bed, space, laundry and facilities

the property also had a well stocked gym, laundry facilities and decent restaurant on site

great to be able to use the laundry for washing

had a self laundry as well

no hair dryer. no laundry bag.

checked in at 10pm and whilst we appreciated the restaurant was closed, there was no room service, which for a

cleanliness friendly staff accompanied early check in.

the information was inaccurate regarding 24 hours room service

great location, amazing front desk staff. modern clean with great breakfast

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

hotel does not have laundry machines(washer and dryer)

the hotel also has a small, but nice gym

only suggestion i have would be the turn the treadmill around in the gym so it is facing the tv

location so easy to get to heathrow beds really comfortable lovely shower bar and restaurant great and reasonable

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

amazing breakfast, so make sure you include it in your reservation

food at rgb was expensive and small portions. kids pizza was a microwave version.

i didn't use the gym, but it was a pretty good size, and a lot of people were using it

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

great staff. quick and tasty room service. easy connection to airport. ideal for access to t1-4.

the gym and access via public transport was good and i thought the hotel was value for money

room service man was friendly, helpful and chatty

late check out

the comfortability and the fact that my kids were also pleased with it

when we called for room service, we were told we couldn t get it because there was one person on duty

the staff were very helpful assisting with early check in and arranging a cot for our baby.

facilities were so clean, the pool and change room were fantastic and my husband loved the gym

i was upgraded to a huge room! breakfast included. highly recommend

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

when checking in lots of dirty laundry carts in the hall

a little worn, but my kids loved it and the restaurant

ability to pay a little more for early check in or late check out - based on flights

lack of self-service laundry

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

no laundry service on weekends.

i requested early check in after missing my flight home and being taken to the hospital due to food poisoning

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

laundry room

i was promised someone would be in contact about laundry compensation

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

i liked that there was decent prompt 24 hr room service and the hotel is convenient to heathrow

no laundry facilities

excellent bar and staff

room service was quick and food was very good

the swimming pool was small (in basement), but great for kids to burn off energy

i made full use of the pool, sauna, and steam room, and everything was clean, well-maintained, and incredibly

no laundry

told our kids (4 and 3) we were going to mexico

room service was excellent

was a bit to soft for me although kids slept great

good room service

good laundry service

meals, bar and laundry expensive, but probably same as any other hotel in this

the hotel staffs from reception , foods and bar( room service) and room cleaners all are very helpful

we got back from central london after lion king, we asked about a late check out and he gave us an earlier time

thanks for your efforts to help, but it wasn t the most comfortable/easy solution as we had 2 adults trying

laundry services

worse thing, 1am a family in next room had a fight, screaming kids, slamming doors went on until 4am

thing was perfect the stuff really kind and helpful in bar and reception mrs maria thank you again for your

small but adequate gym with high tech equipment

small but sufficient gym open 24hrs

clean & tidy & also had a guest laundry

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

guest laundry facilities available. good bathroom amenities & shower.

proximity to heathrow and it had laundry facilities.

room was very comfy and there is a laundry for guests

intentionally chose them for their laundry facilities

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

helpful staff. kindly an early check in was provided.

room service is good. receptionist always smile on face.

comfy bed, good shower and toiletries dog friendly big car park at reasonable charge breakfast staff - annetta

the only thing missing was the shoe horn and laundry bag.

very continent, my wife and kids stay there every time they travel as they are used to it and get a good sleep

available on breakfast lacks rye or multigrain choice need signage for the two sides offerings so can read and

the cost for a swim or use of the spa area

excellent location for airport access. comfortable bed and the option of a late check out.

pounds for an early check in

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

i told the bar staff but they were disinterested

ordered 2 chicken supremes and 1 arrabiata pasta through room service for collection

everything you could want was available from a small menu, bar snacks and a local

wifi is intermittent, not reliable

wifi connection was not good

i booked this online for my grandpa and he had trouble with wifi and getting around

rooms are good, bar area good, modern hotel with a young vibe

very cool vibe and games were great for the kids

the games for the kids on the evening and the breakfast was fresh tasty and had something for everyone in the

kids can play pool, ping pong, or giant jenga

the mezzanine bar was closed what a shame.

place to get some work done and the hydrotherapy spa is great for relaxation in between spreadsheets

loved the place in totality esp the really friendly effecient staff.. and the spa was fab!

was professional and very courteous,rooms and corridors spacious,the breakfast was excellent

good ac, good wifi, good restaurant/bar

in a back room close to an exit the doors keep banging all night and wasn't able to sleep, the laundry was right

staff (anna) helped us as we requested an early check in (+) we were allowed to have early check in which was

the kids hated it and it was a bad experience for them

i had my 2 teenagers and 2 small kids with me and it was our first time in that area, so we did not really know

also the free wifi was a massive bonus, with 2 teenage children it was great we didn't eat in the

there is also self laundry machines

services as laundry and the location

when we checked out we asked help with our luggage and they had to use their laundry trolley

the lancaster laundry room was very dirty .

room is sizable and comfort with self-service laundry and drying which is necessary for long staying

you need a guest laundry where we can pop on and dry a load of washing.

was opposite laundry room and door was left open - a lot of light broke through into the room

the whole place was gorgeous, bar and restaurant available, reasonably priced, comfortable beds

gym was clean and useable

we had a very early check in and needed to sleep

not enough tea. watch out for laundry service ,excellent but expensive.

couldn t do own laundry and would have liked more tea selections

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

s there a laundry service available or a laundromat nearby? i forgot to ask!

place had an unusual smell, a combination of wet laundry and incense(

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

wish the gym facilities were better and there was a pool. perhaps some more spa services?

cleaner waking us up twice i asked for a late check out

i stayed for 2 nights with my husband and 3 young kids

everything kids & me loved the fantastic food location & facilities as well as luxury

for those that needed to wash there was laundry facilities available

good facilities like bar, restaurant, gym and laundry room

laundry room - so useful. really easy to walk to from the tube.

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in

self service laundry facility is a plus

very friendly staff cosy english bar with a welcoming atmosphere room service good quality

car parking is a little toght

even though we contacted the hotel on booking and the night before arrival to inform of our early arrival, the

friendly and helpful staff, appreciated an early check in, complementary drink

parking is a bit tricky, but they can't do much about that - and when we couldn't get a space on

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

lovely clean room , comfortable beds, very good breakfast

if you dont have kids book the family room double plus 2 single beds the room is huge so much space and you can

great for the airport and the spa facilities were fab.

went down with son to see 3 other families waiting to be told kids couldn’t go in even though there were

enthusiastic staff, free parking, free wifi.

secure gated carpark and wifi

there is also decent wifi and secure gated parking, which you can access easily with a fob on your key

good size room, clean and very convenient for heathrow with free parking, good wifi and excellent public

free wifi

no accessories such as room slippers, shower cap or laundry bag were available

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything

laundry needs for long stays

being kept awake all night with laundry

and then my laundry which i left in the bathroom they all got soaked and

enough machines in the gym - missing basic ones like lat pull down, leg extension, seated row

very limited room service menu choices.

the gym was excellent with a great selection of equipment

thing was fine except a mix up with room service for breakfast we onlyr eceived one breakfast 13 was suposed

didn't get to use the gym ( looked fantastic) or the gazebo area

spa and gym are were amazing

i'd also expect someone coming around by the pool taking food/drink orders, but there is no service in the spa

spa was nice, was very quiet so we had it to ourselves pretty much which was good, wouldn t of

i ordered room service breakfast and received overcooked eggs and tasteless avocado toast

gym facilities are the best i've ever seen

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

there is also a laundry facility about three blocks away

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

great value awsome wifi and good breakfast

room service charges

very good hotel, lovely staff, easy parking, beautiful garden.

the bar is nice despite being very small and breakfast was great

clean, tidy, plenty of parking and beautiful grounds.

bar prices seemed a bit high

the wifi did not work! the tv had poor signal.

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

i politely requested different and was told they had issues with laundry so no more were available

bed almost filled room, i had shuffle sideways under a shelf, to get past the end of the bed wifi was very slow

this place all the time always super clean, always good wifi and staff always really

location, breakfast and bar were great

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

there's no laundry service.

modern, access to golds gym, nice restaurant

) and to order room service you have to go to reception to pay

bed was great size and comfortable tv size and access to sky movies wifi great connection great room service

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

no laundry

the lovely magda on the bar was so kind to my son, teddy

the wifi had good signal in my room

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

very noisy laundry room near our room, this noise continued all through the night.

no laundry facilities

no laundry service

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

no bar lol

car parking - only a few spare places

free parking and wifi and very helpful staff, too, especially viv

not sure if it was because we were in room 1 and close to the restaurant or if someone had had room service

great value for money highly recommend great bar and restaurant offering amazing

breakfast was an absolute delight—a lavish spread of freshly baked pastries, fruits

love the bar area here.

in-house wifi still unstable.

need to use the intercom to get buzzed in and only one elevator goes directly yo the 8th floor laundry room

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest laundry

laundry room facilities were great

the small store inside from which you could buy laundry etc , the cleaning staff was good

was able to do laundry and younger guests could play playstation upon request

arrival a dirty piece of laundry has been left on our sink, this was dealt with quickly by staff

needs to implement a timetable for kids times etc no tokiet brush in bathrooms dirty laundry left in hallway

on exiting from lift, passageway was taken up with laundry boxes, and laundry room door was open - not a good

think we may have been above the laundry which had machines going all the time

exiting the lift to get to the room the area was full of trolley s containing laundry etc they remained here

my daughter had a kids mac and cheese which was on point and well executed

and friendly check in, free parking, good size room and modern facilities, great buffet breakfast and within

early check in upon arrival pleasant staff

meals were very good and the bar area was relaxing and the gym and table tennis table are great facilities

uber pet friendly

no laundry service over a weekend and no effort made to make the guests have a superior customer

- no laundry service over the weekend

only bedside lamp on because all lights in room stays on ud83eudd15 cleaning staff leaves dirty laundry in

there was no info in the room (how to access wifi/room service menu/how to manage heating) some slippers with

free, easy parking