wifi didn't work

had room service too for dinner (tea where i'm from) which was nice and very enjoyable

spacious room, lovely and clean, comfortable bed, car parking on site, delicious breakfast

secure parking

requested a takeaway breakfast as had to leave early, staff forgot the second morning.

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

room service to my debit card which took the 50 but then takes 5 days to return to my account

parking

weather was perfect so had both doors open while i was in the room, people outside at the bar but minimal

location close to wentworth for golf

golf courses make it a very beautiful site, although we are not golfers we were inspired to perhaps

the gym, swimming pool and spa were all really good

golf facilities, great staff and we enjoyed panel, tennis and spa too

gym and spa facilities are great

plenty to do and see for adults and kids

laundry, crockery left outside our room on arrival at 3pm

to be by the pool which wasn t crowded there are kids hours (8-10 and 4-6pm)

looked on website regarding pool and spa (which looked good) but noticed a cost was quoted for day use - this

car parking. when other functions were on it made it very difficult to find space to park.

we had room service for lunch which was very good as was the breakfast

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

no laundry

scruffy exterior , noisy with kids running about

says pet charges may be applicable

no laundry service

very noisy laundry room near our room, this noise continued all through the night.

no laundry facilities

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

the bar snacks (we had beef sarnies) are exceptional

staff were ever helpful, everything worked, parking no problem and the room was cleaned even though we requested

i had travelled for over three hours and was ready for a rest, i ordered room service for food, on picking up

lovely bar area to relax with friends

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

laundry was cleaned as communicated; very good

however, the bar staff looked after us all night and the food that was on offer was superb

sadly it was not clean either although the bedding laundry was perfect

the fireplace in the bar is a great place to sit in front of when chilly

hotel, restaurant and bar are good value

wifi didn't always work in the room.

poor wifi caused me serious problems.

my laundry was lying in my room for 3days

breakfast there could have been more of the thick crusty bread available instead of sliced bread

room service was good and very happy with the fee for a late check out

i requested a early check in and the hotel wanted 30 pound u think that s wrong

room was recently re decorated and updated. great breakfast selection good to see ev chargers

lot of creepy crawlers managed to get into the room and the wifi reception wasn t as speedy as would ve like

the countryside setting and spa facilities and gym.

excellent, extremely well soundproofed with a good blackout curtain, great bar and leisure/pool/spa facilities

spa needs a face lift

facilities room service the staff except check in lady at reception was exceptional the decor

kids activities, environment, food ud83dudc4dud83cudffb

we went down to the bar for drinks and the service was amazing, with a good selection of drinks and bar food

breakfast was expensive but had all you can possibly think you want to eat

swimming pool and spa are perfect

our meals were 5/5 and the continental breakfast had the most extensive amount of options to choose from -

the laundry was not returned, bad service.

breakfast in the dining was excellent in lovely surroundings

the spa, fitness, pool - is not in the main building.

wifi and charges for high speed

the bar prices as with most hotels was expensive but this didn't affect my stay

car park, which overlooked fields and trees, so not too bad - but it also overlooked the dirty laundry bins,

think we may have been above the laundry which had machines going all the time

on exiting from lift, passageway was taken up with laundry boxes, and laundry room door was open - not a good

exiting the lift to get to the room the area was full of trolley s containing laundry etc they remained here

arrival a dirty piece of laundry has been left on our sink, this was dealt with quickly by staff

service, parking and there was a lift

early check in

large bathroom, practical with kids

beautiful grounds great location for ascot racecourse. plenty of parking

good for my golf course. food. car parking. room size

said on laundry bag that if u hand in by 8

the property advertised laundry facilities, however, they fail to inform you that it s only available on

great from when we arrived to when we left always on hand if we needed anything, the food and the bar area was

the bar wasn t well stocked

have breakfast, had room service which was lovely

the pillows and room situated over the laundry room. the road works and diversion.

i did move it unintentionally, and fake rose petals appeared, which would have come from the previous occupants

room was spacious and the bed comfortable, the restaurant had a good choice and the bar was nicely laid out

gym was not open

noisy. rooms and kids playing on the corridor all the time until late pm.

good location, parking, very clean

staff were friendly, nice location, parking

was no free wifi, breakfast or evening meal although all three are advertised on the

the wifi is free and good speeds throughout the hotel

free parking. restaurant on site. shower good, bed comfortable, way check in

you need a guest laundry where we can pop on and dry a load of washing.

was opposite laundry room and door was left open - a lot of light broke through into the room

room was nice. gym was good. basically, everything you would expect from a good airport hotel.

no shop in terminal 4 so had to track it to terminal 2 with the kids which was a bit difficult.

couldn t get a hold of room service or the front desk for a really long time

not enough tea. watch out for laundry service ,excellent but expensive.

s there a laundry service available or a laundromat nearby? i forgot to ask!

no self serve laundry facilities, charge to use the fitness center

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

couldn t do own laundry and would have liked more tea selections

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

i got room service which was pretty good

the room service menu after 11pm was very limited but otherwise you couldn't fault them at all

spa products from evelyn & crabtree delightful

early check in. breakfast and dinner both very good.

the only thing missing was the shoe horn and laundry bag.

raimondcand from breakfast are terrific

buffet breakfast was amazing

room service was also far better than expected

my kids are sleeping on the floor thanks to your broken system and this uncaring hotel

the kitchen ! we arrived late after 12am and were very hungry. had a great meal

also, please advertise the truth behind the pool

40 minute wait on room service for dinner

the restaurant, food was ok but back of house very noisy, can hear the kitchen trolley going back and forth

and the bar didnt have sports channels

just tiny details like laundry bags, being given bottled water daily, shower cap.

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

having the on-sight laundry was also a bonus

room was very comfy and there is a laundry for guests

guest laundry facilities available. good bathroom amenities & shower.

i told the bar staff but they were disinterested

i hadn't realised there was a bar and restaurant so we had eaten elsewhere so can't comment on that

ordered 2 chicken supremes and 1 arrabiata pasta through room service for collection

the restaurant when i arrived (forgot to get her name) was so warm & welcoming when i ordered my room service

wifi connection was not good

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

good parking, smart reception, great well fitted room with all amenities

poor pillows poor wifi breakfast ordering not made clear for hot choices

the food was excellent as was the breakfast the following morning and the wedding party had breakfast in the

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

when checking in lots of dirty laundry carts in the hall

great room with extra beds for my two kids and a great little restaurant!

in was quick and efficient - we took an early check in which cost 20 at the desk when we were offered 26

no laundry facilities

laundry carts being moved 10pm and 5am

venue and they are pet friendly

of parking, good wifi, comfortable room

had a big room in the ripley wing that was very comfortable and warm and the wifi worked well

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

couldn t help us with early check in

late check out

excellent location for heathrow terminal 5. late check out was much appreciated.

s offered early check in which we didn't take) but shower hose broken in one of rooms, and by that late time,

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

would be great to have a guest laundry for travellers.

whoever is doing the laundry is not drying the sheets completely so it smells like pee

no quick laundry facilities for short stays or weekends

moved into the hotel 2 days before we left london so we could take the kids to legoland

super convenient to do laundry before the next flight

staff, exceptionally clean and comfortable good location to heathrow, hoppa bus to airport laundry facilities,

the property also had a well stocked gym, laundry facilities and decent restaurant on site

more laundry facilities would be helpful.

great bed, space, laundry and facilities

no hair dryer. no laundry bag.

we ended up having to cross a very busy road with two kids in tow it would help if they provided more clear

good pizza restaurant onsite, great for kids

really yummy breakfast included

wifi took a while to connect too and when we did get on it there was poor service and so we found

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

wifi was poor - often it would not find connection and i had to forget and reconnect, i believe

addition of swimming pool spa and gym is

addition of swimming pool spa and gym is

the pool, spa and gym attendant was exceptionally helpful in the morning of sunday, 30th june 2024

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

hotel does not have laundry machines(washer and dryer)

got an early check in which was really helpful. can't fault the hotel or staff.

close to the airport. a park with playground for kids behind the hotel was also a plus

had to have 2 rooms but the bed allocation meant all of the kids in one room unattended and down the corridor

there is also decent wifi and secure gated parking, which you can access easily with a fob on your key

enthusiastic staff, free parking, free wifi.

friendly welcome, proximity to heathrow, parking, very clean, and good price.

our priorities were free parking and easy journey to the airport

wifi and electricity went out

being kept awake all night with laundry

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything

laundry needs for long stays

and then my laundry which i left in the bathroom they all got soaked and

and then my laundry which i left in the bathroom they all got soaked and ruined

for those that needed to wash there was laundry facilities available

with self-service laundry facilities

self service laundry facility is a plus

there is a laundry with washing machines and dryer available for a small fee which we found

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

better when the bar opens if it ever will

parking very simple and close

no bar lol

no laundry service on weekends.

lack of self-service laundry

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

the rooms were immaculate, and our room even had an adjoining door with our kids, without us even asking for

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

i think this was an unusual situation with young kids out of

i didn't use the gym, but it was a pretty good size, and a lot of people were using it

it also has a gym, pool and spa which are available to guests

food prices were far too high in the bar area

enjoyed the spa facilities, room was big and comfy. staff were friendly and helpful.

managed to get early check in, which was amazing

think 50 to check in early is over the top when she said there were rooms ready

our kids loved the pool

greeted with dirty laundry at hotel entrance

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

would of preferred a room service breakfast, it was my wedding morning and i thought it would of been alot nicer

we stayed at this hotel to attend the pga golf championship at wentworth

friendly staff lovely room great breakfast excellent location

laundry room

i was promised someone would be in contact about laundry compensation

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

overal the hotel is extremely easy to find with a great bar and restaurant - breakfast is plentiful too

no laundry facilities

no spa treatments

the service in general, the breakfast and the pool was great!

usually check-out is at noon then late check out is 2pm in marriott as well in other hotels

there was a noisy group on the floor one night. sounded like college kids. :)

pool was handy great for the kids

ud83dudc47 awesome wifi 24/7 ,, it's commendable tooud83dudc4d the room is cool but i suggest if possible that

almost 4 for a small bag of crisps, 6 for a bar of caramel chocolate, total rip off

from the warm welcome in every department to the extra comfy beds, spacey bedroom and facilities, kids welcome

the gym is outstanding, i was really impressed with the amount of equipment and how well the gym was

no laundry

property has a gym and a pool

there are lots of facilities available at the hotel: gym, swimming pool, great indian restaurant, sports bar,

small room -resort not the best place for kids - not a lot to do (head to cala d’or for more action) -food

the children loved the swimming pool and the sports bar food was delicious

good laundry service

meals, bar and laundry expensive, but probably same as any other hotel in this

iron, ironing board, kettle and coffees, water etc, 24 hour room service

flight arrived from indonesia at 7am so i emailed the hotel about an early check in

bed far too small for two adults

laundry services

worse thing, 1am a family in next room had a fight, screaming kids, slamming doors went on until 4am

lunch was only served at the sky bar and though very nice was super expensive for the quantity and choices

the simple layout, gym was perfect for a few days and easily accesible to airport or main trains to the city

served after 22:00 which is very frustrating for an airport hotel when you are traveling with kids

laundry left outside my room for 24 hrs

free wifi was of good enough quality to stream on laptop

unfair to charge a disabled person for room service

arrived when it was dark - i found the signage to reception/car parking hard to see and decipher

room service was great, free parking and facilities were amazing

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

intentionally chose them for their laundry facilities

pet friendly, good transport to and from airport

not 24 room service

to say a big thank you to one of the staffs named hilda who accomodate me and my kids and gave us breakfast to

ud83eudd23 the housekeeping and laundry rooms have doors with no soft close like the hotel rooms

the private doors for laundry/house keeping are worth avoiding

breakfast, food was running out but not replenshed quickly- probably to the volume of people that

the prices at the bar were very high .

no room service and wifi was unstable

location of my room 417 - view of the laundry carts!

bit pricey at the bar but it is windsor which is expensive anyway

updating the main hotel rooms, hence the bar wasn t open.

but must admit i didn t understand why receptionist told me bar closes at one am and it closed at 11 and was

the location is fantastic, breakfast good , the bar and service fantstic

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

room was right next to the room for housekeeping carts and room service staff

think 40 per night to park the car is a bit much, and there is no ev charger

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

pounds for an early check in