laundry is outsourced rather than done in-house (that economising sense, for a 4-star hotel) and

hair dryer, iron, ironing board in the room and laundry service at the hotel on demand, so everyone can go home

advertised laundry facilities turned out to be an arrangement with an external commercial laundry

they should do something about their laundry service

there are two tube stations near the facility it was warm during the cold weather has excellent wifi connection

laundry was too expensive

the laundry charges are very high and the in room spa charges were also very high.

laundry attendant was combative and rude when i didn t fill out the form for laundry (i d never

from check-in to each visit to the on-premise restaurant for breakfast or an afternoon drink at the bar, the

wifi accessibility adds to ones continued enjoyment of ones stay, as you not cut

paid for early check in but room wasnt

i would have liked bigger gym facilities.

wifi livre

construction work but it didn t bother us very small limited gym

friendly staff, good wifi, clean comfortable room, fantastic location. would stay there again.

breakfast was superb and served conveniently late in beautiful surroundings.

private drawing room and honesty bar were sublime, especially with the roaring fire

room service was very speedy, we had immediate help with all our luggage on arrival and departure,

breakfast, beautiful sitting room and we loved the honesty bar - very civilised and relaxed

extra beds for kids were very uncomfortable (bad mattress)

what stunned me is how they treated my laundry, which was sent to my room packed in a box with packing paper

make sure your room is not by the laundry/service rooms

a wider range of beers in the bar would have been helpful.

welcoming staff at reception and good gym which i used

the food and drink in the restaurants and bar and in room service is delicious and the service is impeccable

but more concerning, why are they using hotel rooms to do these tasks and not a business laundry room or cleaning

we had to negotiate piles of laundry and trollies to gain entry to our room

moreover, housekeeping was keeping used laundry in the corridor which blocks the narrow way leading to the

maybe internet wifi. but got fixed quickly.

good location, friendly staff, comfortable room. nice bed. good wifi connection.

everything....late check out was great. made my birthday special with gifts and a card

app to order room service didn t work for us, but used the phone in the room instead and the service was swift

location, quick room service

the wifi was out my whole trip this became a huge problem

seemed to be filled with walk ins using free wifi which is fine, but as a resident ,

everything is great but the hotel laundry service is expensive and charges higher for women s shirts than for

laundry service: the clothes come back covered in plastic sheeting, with plastic tags attached

stayed with kids so room size was important

gym, comfortable beds, fresh juice and hot food for breakfast buffet, very clean and modern

then proceeded to cover the mugs in plastic wrapping, the glasses in plastic wrapping, and at breakfast the

great place to entertain with a full bar

would have been good if there was a communal bar but i believe that is coming very soon

front desk was accommodating of our early check in

missed having access to a hotel bar or lounge area

both hotel and bar staff

the only downside for me was that there was nowhere to do your own laundry on site.

most as if they intentionally came inside when we got back to our room); and no ironing or laundry facilities

i used their laundry service and specifically requested a 'separate wash', yet all my clothes came back dyed

bar fridge in room, laundry

appreciated the free laundry

bit worn out noisy laundry bags or bins thrown right next to my window at 3 am

iphone/macbook cable for customer that would forget their own no bag for laundry cleaning is done late in

we know london is expensive, but to pay this amount of money and not have proper wifi at the heart of london

ordered room service and had to return to reception to pay

service at the bar was a little slow and felt like bar staff didn t quite know what to do.

i got a headache it was also next to a very loud laundry that banged all night, so he couldn t sleep it was

prices for laundry is very high

room service meal needed improvement.

location facilities complimentary breakfast

great area for kids - bloomsbury park has a playground for kids that came in handy to burn their energy before

our room was in the basement with the laundry room and all the staff congregating and chatting there

cheap cold coke at the bar (2

staff efficient and pleasant and welcoming, a 24 hour bar and room service

room service was good

best hotel in london my family specially my kids very happy ud83dude18

one day they even returned our laundry with another guest s clothes, which was unacceptable

laundry service was beyond expensive

the gym facilities were amazing

we paid an extra 60 for an early check in of midday instead of 2pm and the staff couldn t even offer us a

oh and lovely cocktails and a gym

the bed was really comfortable and big. the bathroom was massive. room service was good too.

the room service food was far from ideal

we stayed at 3 boutique hotels while in the uk, the other 2 hotels had a limited but available room service

kitchen staff and waiters appeared very rushed no toilet in the room but ok for just one

the stairs to rooms and no bar and sharing toilet

they even offered to take our laundry out to a third party dry cleaner because we missed the window the hotel

we were given a window seat which we were enjoying until the dirty laundry was left outside the window whilst

they forgot to pick up my laundry

wifi was very poor

would have liked a fuller explanation of the facilities, such as the bar etc - i wasn't aware of that, or any

lovely and central - about an 8 min saunter to the nearest tube ( holborn) beds were comfy and laundry and

fee for breakfast. some loud noise from next door but for only a brief moment.

really liked the kitchen facilities in the room. meant i could make my own breakfast

then, when we got to the hotel, we learned that there was no wifi in the new hotel

the bar could have been open!

room service menu (breakfast specifically) was limited and the quality was average, with one

needs to get its bar open soon

but one or two made us feel like we weren t worthy of being in there - particularly in the bar area which was

i didn t really want to pay for room service

room service was poor

no laundry service on site.

room was smaller than a bunker bin and next to a laundry that went most of the night

and common spaces (most of which unheated and used as service parkplace for rubbish bins and used laundry trolleys

no on site laundry facilities at all, if travelling for business pre-iron!

need hooks in the bathroom for towels. would save on laundry.

room right by a maintenence alley and banging laundry bins from 0400-0600. awful

wifi free and no password required

great clean hotel. good wifi and great location.

there are additional charges for early check in, late checkout, and breakfast which does not have a lot of

to find, good location, friendly staff, good facilities, lovely breakfast, when we came back from our concert

the first room was not so great and there was laundry and garbage in front of my room door left by the cleaning

my friends had stuff stolen from laundry

no slippers, bath robes or laundry bags. they provided when requested

the only thing they should do is when the customer checks in they should write down the wifi code for us to

the kids were thrilled from the moment we arrived: free popcorn and sweets on offer, plus an old-school

bags of laundry and trolleys often blocking our way in and out of the room

was very expensive 160gbp for 1 night, no breakfast included for a basement room opposite the laundry cupboard

exits blocked with towels and laundry housekeeping very poor

in a double superior room which was in the basement level with a very disappointing view of laundry store that

boswell laundry a 3 minute walk

gym was small but good

a bit dark, could not get food at bar after 11 but could get 24-7 room service so why not food at bar after 11

the gym was closed

pet friendly, but in fact that is categorically untrue

location, library bar very peaceful and classy, staff helpful and most friendly, heated floor in bathroom,

laundry is a bit costly

it smelt of old, wet, mouldy laundry that has been left out for a long time

great breakfast. friendly staff. good location. nice on site gym.

no gym or swimming pool options at breakfast could have been better as well

breakfast was nice, kids loved the pancakes

location and hotel was fine but the room we were allocated for our stay was next to a laundry room or service

no laundry service, and i asked for help maybe can provide some self laundry place

little space for laundry

no laundry service. difficult when staying 9 nights.

needs a laundry washing machine and dryer in basement

towels had to be changed as one had a big stain remaining after laundry the main bathroom light decided to stop

nowhere for kids to go after 7pm

only thing i didn t like was the rooftop cocktail bar was closed to residents as there was a private function

breakfast was delicious and staff very friendly ,location is amazing and the hotel is good value

could not connect to wifi could not order basic continental breakfast on room service.

location, honesty bar, helpful staff, room service, eclectic decor, history, common rooms with a fire, etc etc

the wifi was good and consistent

a great honesty bar where you can relax with a drink

the beautiful decor, the helpful staff, room service, location.

the staff were exceptionally friendly, helpful and welcoming and the room service breakfast and morning tea in

the laundry service was excellent

clothes laundry and cleaning)

i would expect the wifi to be secure, in case it is provided.

hotel tres bien situe et tres agreable. il manque juste un petit frigidaire dans la chambre.

the tv would not connect to the hotel wifi, so we had very limited channels and couldn't access disney+, netflix

twice and emailed for an early check in which was confirmed

early check in complimentary breakfast complimentary late check out chocolates given to the kids great location

the option of having the breakfast instead of room service. the room size was reasonable.

earlier than expected and found early check in was possible, that helped immensely with our plans for the rest

breakfast, wifi, clean

only issue was we couldnt open the wardobe fully as the bar at the top of our front room door was in the way,

the bar staff were fantastic also and helped me organised as a little room treat for the husband on our

room service

breakfast and great service from all the staff we met

friendly staff,always willing to help ,good breakfast on a morning room service if required

family feel . spacious clean triple room. modern bathroom & delicious breakfast

breakfast was lovely - there was a nice buffet selection and the hot food choice was made fresh to

great to have breakfast included

hard to access wifi no lift

wifi didn't work and the bathroom floor was sticky when we first came in

the room was large with its own kitchenette overlooking london not just lincoln's inn fields

) everything is clean, inviting, and there is a beverage bar available all day long

t know about the connected bar until after closing we d have gone for a drink there if we d known, so

comfy bed, awesome wifi

bed, air conditioning, friendly staff, free tea & coffee by reception

fabulous hotel and spa - will be returning very soon.

kids were treated like royalty and it was the best breakfast we’ve ever

the breakfast was very good overall, we were slightly disappointed by the buffet selection

family friendly ( soft toy, kids bath kit, drawing pack ) feel very warm like back

the art tea was spectacular and the bar has really excellent live music and fun every night

very noisy room apparently above laundry

we also had a problem with the laundry - they delivered it half day after what they promised

is no laundry service in the hotel

we also brought friends back to the bar after a dinner out and had an excellent time there

breakfast was wonderful with a wide variety of fresh and well presented options

the rooftop bar and restaurant is

great room, great rooftop bar with great views and very helpful and friendly staff

rooftop restaurant and bar is a highlight

have been good to have a laundry facility to do own laundry

same day laundry services were available at the hotel too

for those wishing to do a load of laundry on longer stays there is even a coin operated laundromat within a 2

no restaurant in hotel no room service

would be perfect for kids

the breakfast and room service is great

super size rooms very quick room service

and entry to hotel ambiance of spa was not that great, treatment was very good

great common areas and gym

and there either in decorations or services , we loved how they provide milke and cookies for the kids before

there was no place to hang up damp towels to avoid unnecessary laundry

no phone in the room and the hallways were often full of laundry and cleaning supplies.

no laundry bag in the room

the staff was incredibly nice, love the wine and cheese happy hour, but the best part was the wifi

was very pleased that the room was ready for an early check in

our room but there were cleaning trolleys piled high in the corridor with cleaning products and laundry which

there was no room service menu in the room, even though room service as apparently available and lastly the

bar downstairs was good too

room service was available which i would have used had there been a nice dining height table and

room service was excellent. very nice food and cocktails and wine!

laundry. room too small.

size of the rooms unable to perform my laundry within 12 hrs over priced

messed up my laundry and even when correcting it they were very slow

early check in request

lovely spa too which you book and have to yourselves

there could have been a little more hot food choice for breakfast - kids especially wanted hash browns or saute

traveling with young kids, there is coffee shops, small tesco and beautiful scenery all around

excellent staff! first floor lounge bar is a great place to relax after a long day.

no usb charge points in room, would expect free wifi in a hotel of this status and price range

nice temple spa toiletries

the most amazing refurbished rooms and bar area. loved it all.

the gym is small and not really

so was a bit of a pain having to get room service hot water

good room service breakfast on offer

oscars restaurent was tremendous and the bar area is great

and the proximity to the underground, buses, the park, the museum, laundry, tour bus stops is unbeatable

they helped me with my room, with my laundry, and with any other questions i had

5 days after putting into laundry

) some of the walls in the hallway were dented as though the laundry carts had bashed into the corners

great breakfast buffet

was rarely present, which meant several guests were wandering around reception with their bags of laundry looking

small things like no laundry bag/information.

also, i used the laundry service for two items and both smelled super strong of detergent when they were returned

and also for laundry, do not use laundry service unless you know the exact price otherwise you will pay super

paid over £600 + for a night on 27/12, 2 adult + 2 kids, the room size was pathetic, simply made you didnt

either the item was taken by housekeeping or sent to laundry with the bedding but i was never informed

excellent stuff receptionist staff room bar terrace everything is excellent location also i forget my bank card

decor and ambience perfect. cocktail bar lady very knowledgeable and helpful.

decor is amazing from bar to rooms attention to detail is second to none

best in room service hamburger ever! best vibe, cool staff, great everything!

gym access and laundry service

bed was excellent, i liked the fact that there was a free laundry for gym clothes and the staff were great, in

* we ve sent 3 items for laundry, including a backpack

i stayed for 8 nights and found most staff, particularly front desk, housekeeping, laundry and restaurant staff

room service was okay and mini bar not too overpriced

location! breakfast was good too. staff are friendly and helpful.

breakfast basic but adequate.

we didnt have breakfast as we left early for the train back home

the breakfast could have been better.

breakfast would be better if sliced bread and a toaster was provided and had individual pots for

of breakfast was expensive 32 for full english and laundry - quoted 7:50 express service for each pair of

lobby bar superb

fantastic pool and gym

all of it. location, staff, room, bar - all superb!

bar area is beautiful, and also the mezzanine level, but the ceiling and ceiling lighting is

68 for getting one load of laundry washed is ridiculous

cleaning and laundry was also superb

only thing is, i requested late check out at 2pm or 1pm but they were unable to provide inspite of the hotel

they allowed us to have a late check out to help accommodate our early breakfast plans

to dislike, except we were there at christmas time, so a restaurant/ room service would ve been useful

when i asked about washing my clothing, razvan suggested i bring my laundry to the front desk, promising to

very small personal niggle re the painfully expensive laundry service which i needed as my clothes were totally

you get to enjoy your creation all night long - stuff doing lots of mistakes i got receipt for laundry i didn

room - 932 quite dingy and corridor has laundry and rubbish outside when arrived at 6pm

laundry charges.

the only possible use would have been for laundry

cleanliness questionable cleaning staff/porters used same lift as guests and squeezed in with a laundry

the food in the room service menu was halal which is perfect for my dietary needs

it's not ideal to bring kids here

the rooftop bar was a lovely place to enjoy food, drinks and great views of london

close to major sights. lots of shops and restaurants nearby. was able to give me early check in.

in - i was charged extra for early check in which is okay but he made the price up on the spot because he couldn

helpful staff great location room facilities good free good wifi fluffy big towels great shower in compact

staff were warm and friendly and i got an early check in which was a nice surprise

wifi was not good. really needs to be looked at for download speeds.

lift arrived rammed with laundry bags and barely enough space for us

tiny lift that was hardly ever available as it was constantly used and held by the cleaning and laundry staff

asked to pay immediately for luggage storage (10 gbp, then removed after complaining), laundry upon receipt of

the bar was stylish and comfortable with lovely drinks and the staff were helpful, friendly and polite

nice bar to have a drink

bed unavailability if express laundry service room sensors switch off lights if no

comfy beds, rooftop bar, interconnecting rooms for kids, stylish interior

they refused me and my grand kids to check in and as soon as i started to dig deeper in this they called security

our kids figured them out right away in their room but us older people needed an instruction manual

pet-friendly review: planning my stay in london with my girlfriend aimee we bring along our

room service standard is unfortunately below average

the doormen, waiters/ waitresses, the bar staff, the receptionists

very good localization breakfast was great

2) gym could be better; but hey

architecture and room decor along with restaurant, bar and front desk staff - the best!

i have to say that i saw no evidence of any dining area, nor common area and i didn't find the laundry they're

no wifi available, in the room which was disappointing and inconvenient.

the wifi worked well

comfy bed. wifi. location

there was no kitchen facilities, no parking nearby (this was the most annoying for us because we were travelling

given early check in

breakfast was really good value, very fresh and lots of it

wifi connection was slightly poor at times

very early check in

staff helped me with my luggage and the open breakfast area and coffees in the lobby wonderful

we had breakfast in the lounge bar we hoped for bacon which was on the room service menu but not the bar menu

the savoury waffle breakfast was amazing

spa is amazing

room service prices and selection and limited spa facilities

the breakfast was lovely and the beds very comfy

please consider adding a self service laundry facility for the guests

wish they had a laundry room where we could do our own laundry.

a rain shower with brilliant pressure, fridge, iron, safe, great tv, tea and coffee facilities, room service

the wifi was really slow and unable.

shut after cleaning so you knew it was fresh inside, the staff wore gloves and masks to deliver room service

laundry cost was very expensive

one thing that we were surprised about was that a gentleman in the beaufort bar was wearing a vest type t

american bar was lovely

use of mini bar, comfort of beds, size of room, excellent breakfast, cookies and biscuits for kids, treats on

room service food & drink were delivered quickly with a small table set up in the room then

you can find convenient stores, underground stations, train stations, cafes and laundry shops all around the

since they didn't have a laundry room, they sent laundry items out to wash

right oot in the hallway of my room i could smell this inside my bedroom too maybe damp towels laundry dirty

wait on and cost of laundry was a concern. probably wouldn't use again

laundry service was not timely which affected my plans on the trip

as the washing machine inside my room was out of order, she helped me do my laundry for 2 times

nice hotel , good price , good location, can be better if they will add mini bar in the room

is busy, lots of travel groups of kids at siater hotel

clean. good breakfast. good location.

excellent selection at breakfast with polite and smiling staff, especially usha

the sheets smelt like freshly done laundry, the room was beautiful and so clean and so tidy not one bit of

you dont have the usual amneties you get with 4/5 stars (ie: laundry bag and toiletries, etc) and to be honest

noise from the street . wifi was very very problematic and one day we didn t have any.

i think the room service team need to be oriented on what things to dispose of and what to keep

were upgraded to a deluxe room free of charge, we got a voucher for 2 free cocktails at the long bar and then

i would have liked a laundry room rather than laundry service

no laundry facility

location, night manager was really helpful with my laundry delivery problem( external service)

a special thx to ryan at the leicester square kitchen who was super hospitable and kind with our kids and made

even my kids enjoyed the breakfast

bit short staffed at breakfast. laundry left in hallway.

breakfast was nice. the staff were extremely friendly and helped with all my needs.

very disappointed that there s was no breakfast facilities - would have been good to know this before arrived

was excellent, breakfast was brilliant and the staff were super kind and helpful

small restaurant / bar in the basement for hot drinks (best coffee we had whilst in london ) and snacks

you can drop off the laundry bag by 9am to the staff in lobby, and it will be delivered clean same day by 6pm

must be the laundry they use

queen but hotel staff claimed it was a eu king usb chargers not working 2 out of three laundry sent out by hotel

if you need anything but response was very quick and you will get things delivered very quick laundry service

they also offer a laundry service which i think is great

spa sauna and design

the spa and gym are both incredible

also disappointing was the gambit bar

the spa is incredible, and the service is consistently excellent.

the spa and gym are both incredible

the spa was beautiful and the message was the best i ve every had, it was with taya

wifi is easy to access and reliable

hotel gym i ve ever used - it had everything, great pool, sauna and service

bought 4ply but room service removed it

loved the helpfull and polite staff,the location and breakfast,

i put one small bag of laundry (same day service) in and 3 days later when we had to leave it was never returned

laundry service very pricey

no tissues in the room. no room service. laundry pricing was outright ridiculous

there was no laundry room , they have a company coming in which is not super convenient and also super expensive

restaurant for evening meals, so no room service, if you just want to stay in

iron in the room, though a laundry service was available

the laundry service is expensive though so we did laundryheap instead that the hotel is thankfully one

you can even get your laundry done by laundry heap

it was a hotel laundry truck, not a random truck they could not avoid taking 90 min to get the job done

great coffee bar with beautifully prepared drinks & food

helpful staff, clean (though our room could use painting) loved the wine and cheese and also the breakfast

not enough seats in breakfast room

facilities were brand-new and of good quality, the bed is comfortable, wifi was fast, the room is squeaky clean

good and stable wifi

to have to spend a full day wandering around before i get settled in but instead was offered free early check

was a bit pricey considering the room was very small and there were no included amenities like laundry service

lot of construction noise around limited menu for breakfast and for room service

the nook is the bomb and the perfect spot for breakfast

we had breakfast included in our stay and it was very good as well

the breakfast was disappointing- too few staff and very overpriced

excellent restaurant and bar area

if room service 35 mins for two coffees

having said that room service was very quick

loved the private lounge area with the honesty bar gorgeous bed linen and bathroom products

loved the stylish design, the spacious rooms, the fully equipped gym, the little gifts, and the perfect location

facilities, arrogant reception, unprofessional cleaning and laundry service

didnt provide mineral water, no minibar fridge, , hair dryer, room slipper, laundry bag, tissues in bathroom

laundry service was good

they have no laundry facility and asked me to check a nearby store

it was all good. is there a gym or leisure facilities? i don't know...