the pool was children friendly

bar was shut when we got back (which was after midnight, to be fair) which was only a minor

wifi connection could be better. tv apps dont work

ve been before i love the comfortable bed and room and use of spa area - breakfast is good

location cleanliness breakfast

my laundry was lying in my room for 3days

staff offered to pay for our desserts as they felt embarrassed by the poor quality from the kitchen, but we

room, good breakfast with choices of good quality

00am one would expect the kitchen

the provision of ev charging was very much appreciated with space available each time i needed it

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

parking good

we had contact with were great especially the 2 (saturday morning & evening) that also worked the bar at the

parking was a little issue but nothing major

wasn't already half in i would have asked to change rooms as it was like trying to shower with a kids watering

wifi was a little suspect but got it sorted

wifi access in the bedroom was unavailable. access only available downstairs.

lovely pub, plenty of parking, good for an overnight stay, friendly welcome

good value for money, friendly service, ideal location, comfortable clean en suite room, parking, bar and

free parking. restaurant on site. shower good, bed comfortable, way check in

laundry was cleaned as communicated; very good

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

great view which the kids

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

breakfast was delicious, and we enjoyed the added touch of being able to download an app and get room service

minutes took my order but room was freezing and after waiting 25minutes decided to have meal as room service

the room was lovely and really nice having snacks and a mini bar but very pricey.

no room service for breakfast was also a disappointment as we were going to a christening and didn

no wifi in our room. we had to go to the restaurant for a signal. no mini-fridge in the room. :(

had to ask for alternative wifi connection as main one asking for security key which wasn't known

i had breakfast and dinner at hotel and both meals were outstanding

added bonus of plenty of secure on-site parking

good tasty food available in the bar and restaurant

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

the laundry for the next day was piled up outside of my room

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

not acceptable to have laundry bags lying in the corridor

were amazing and i would like to make a special mention of the gentlemen looking after the parking and carrying

the pillows and room situated over the laundry room. the road works and diversion.

overcharged for pet stay

6 tray service was not mentioned on the room service menu

thought spa area a little tired and decor in our room a bit drab

we only stayed one night as we were going to a function at the golf club nearby

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

late check out ihg rewards nice walk into

no service charge for room service.

i had a 12 late check out arranged and a do not disturb on the door and still came in before 11

we had a room service meal which was delicious (chicken and wild mushroom pasta), better than expected

there was a big double bed and bunk beds for the kids

struggled with the wifi but believe this is due for upgrade

to railway station with direct line into london, free parking, big comfortable and quiet rooms ( in the annexe

with covid-19 restrictions, there was no room service and so i had to empty my own trash bins and ask for fresh

family room, loved the bunk beds for the kids, nice touches for the family like top trumps game, books and

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

no laundry

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

only issue is the 25/pet/night which puts future stays way out of budget and content - for example on this

tried to contact reception multiple times after we checked in to find out if they did room service as we was

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

pet dog in guests room next door was barking a lot before bed time

we also loved the cosy pub, and fireplace which we sat by, with drinks on both nights

the staff created a heart design with towels covered in petals on a 4 poster bed and we were treated to a bottle

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

the gym was nice too although a little

gym was also so well kitted

s a bit of a long walk especially with little kids

is not the hotels fault but i think emirates cabin people are the most noisy kids i have ever seen, so you can

place had an unusual smell, a combination of wet laundry and incense(

no self serve laundry facilities, charge to use the fitness center

s there a laundry service available or a laundromat nearby? i forgot to ask!

couldn t do own laundry and would have liked more tea selections

not enough tea. watch out for laundry service ,excellent but expensive.

also no laundromat facilities on site, would be ideal for guests requiring laundry services

breakfast was included in our booking and we couldn't fault it

wifi & signals of mobile phones are very poor i have to go to the reception to get good signal.

we arrived early, got a great parking place and our room was ready 2 hours early amazing rooms kids loved their

pool facilities were only ok at the time we visited but we still enjoyed the pool

you need a guest laundry where we can pop on and dry a load of washing.

was opposite laundry room and door was left open - a lot of light broke through into the room

room service is quick and there are plenty of light meal options

drinks in bar was good - beer not over priced

the food was good in both restaurants and we enjoyed the bar in the evening

no laundry service

no laundry facilities

very noisy laundry room near our room, this noise continued all through the night.

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

no on site laundry service

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

there's no laundry service

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

rural location with spacious rooms and gardens and ample parking

staff were very friendly and helpful breakfast was delicious and very good service

having to pay for room service before the morning because i hadn t left a credit car tab open

wonderful bar service and bar space.

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

water is provided in the room and deliver laundry to room - both need to be collected at reception

the hotel itself was really nicely done, the bar downstairs was really nice, the gym facilities were good

big and comfortable, room quiet (203) good overnight facilities and a gym

checked in late at night but still able to order room service

short staffed no instructions in room for heating/air conditioning, sky tv, about the hotel, room service

lovely large room with twin beds. air con worked well. good wifi. good ev chargers.

room was very comfortable and clear instruction of what to do with mini bar and room service

staff kindly gave me a late check out so i could rest a bit more

wifi worked well

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

lovely clean room , comfortable beds, very good breakfast

tip even if you dont have kids book the family room double plus 2 single beds the room is huge so much space

addition of swimming pool spa and gym is

tip even if you dont have kids book the family room double plus 2 single beds the room is huge so much space

with self-service laundry facilities

there is a laundry with washing machines and dryer available for a small fee which we found

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

self service laundry facility is a plus

laundry room - so useful. really easy to walk to from the tube.

the wifi / phone did not work in our room

beautiful grounds, great spa/gym on site and although i didn t use the restaurants they looked excellent

instructions need to be better and sent in advance, plus you need better parking

there is any criticism, it would be the spa facilities

loved that my kids and partner enjoyed the freedom of being able to do what they liked and i knew they was

laundry, crockery left outside our room on arrival at 3pm

service by the pool was super slow

swimming pool and having pre-dinner drinks outside on the beautiful terrace overlooking the gardens

otherwise a lovely stay in a superb location with secure onsite parking

room was very small. wifi extremely slow

use of the spa and pool

the new bar refurb seems to be taking a long time and access to the health club seems to be restricted to

perfect location for the rugby with a great gym attached.

the admission to the gym / pool was nice

spa pool didn't work that day, because of a broken window

having the on-sight laundry was also a bonus

the laundry facilities on floors 5 and 10 are so helpful for those of us on an extended trip

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

guest laundry facilities available. good bathroom amenities & shower.

walk from terminal easy has a guest laundry self serve

i politely requested different and was told they had issues with laundry so no more were available

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for

the room service was brilliant and the staff was easy to get along with

a bar of soap instead of the body wash would be nice (personal preference) in the bathroom

there's no laundry service.

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

location, staff and spa facilities were the highlight of my trip

the free wifi wasn't strong enough to use...

he gave us a complimentary late check out because the day we checked in, the pool, jacuzzi, sauna and steam

laundry carts being moved 10pm and 5am

no laundry facilities

nice location , nice garden, pet friendly , comfy bed, soft towels, large bathroom

being able to add an extra cot bed for my 4yo, as i was a parent travelling alone with two kids under age 7

venue and they are pet friendly

pounds for an early check in

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

we had wanted a pet friendly hotel and so this was perfect

kids can play pool, ping pong, or giant jenga

the staff, the view from the hotel watching the planes come into land and take off, the free wifi

cpm in advance but was charged a pet surcharge on arrival it would have been better to include this in the

gym is huge, room was very clean and it looked great and new

intentionally chose them for their laundry facilities

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

food in bar downstairs was delicious

i was happy that i could have my pet in the room,

pet-friendly stay if you are flying out via heathrow

no laundry

gym needs a bit upgrading. treadmill machine not working and very warm inside

cleanliness, the pet smell in the room, the flooding of the shower in the bathroom

spent 2 nights here (family with kids)

late check out time

good laundry service

meals, bar and laundry expensive, but probably same as any other hotel in this

can't imagine how it would have been for any parent trying to get their babies or kids up with everything else

bed far too small for two adults

staff at reception and room service were friendly and helpful

laundry services

breakfast was excellent, gym was fully loaded. great bars and very good staff.

served after 22:00 which is very frustrating for an airport hotel when you are traveling with kids

lunch was only served at the sky bar and though very nice was super expensive for the quantity and choices

the location is perfect for an overnight stay before taking a flight, the bar and sky bar make it feel like

no laundry facilities

room was comfortable and the kids loved every bit of our 3 night stay especially the smart tv

room service was quick and food was very good

pool, sauna and steam room access

it s gym was open early

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

lack of self-service laundry

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

no laundry service on weekends.

the facilities are beautiful and the bar had amazing food at good prices (compared to america

i was promised someone would be in contact about laundry compensation

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

laundry room

bistro bar with excellent food

the only thing missing was the shoe horn and laundry bag.

excellent location for airport access. comfortable bed and the option of a late check out.

early check in, midday check out, proximity to t5, restaurant

we spent an hour in the spa and had room service dinner

i found my stay enjoy. the food, breakfast and dinner, was good. i found the staff most helpful.

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

hotel does not have laundry machines(washer and dryer)

the gym was well equipped and i was able to use it walk off the jetlag

bar staff/waiters were outstanding nothing is too much trouble, extremely attentive, polite, quick

location, gym,

pool area was great for the kids

our kids loved the pool

room was spacious and bunk bed for the kids was really good solution

staff were very helpful with everything i needed, and were able to facilitate early check in for me

didn t eat breakfast

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

pool was small.and cold and room didn't get cleaned for the 2 days was there

swimming pool was nice and enjoyed by the kids after we arrived - 5 per person additional charge

they also accommodated our early check in free of charge

no hair dryer. no laundry bag.

room service was worth ordering after long travel even for an additional 5, a beautiful

room service was fantastic and quick

loads of care for kids

very kids friendly. the staff were amazing. the location is wonderful.

staff, exceptionally clean and comfortable good location to heathrow, hoppa bus to airport laundry facilities,

there are laundry facilities, free with token, and laundry soap is usually provided, but they were out when i

free laundry facilities were a huge bonus, although expect to share the machines with many other guests,

the laundry was good but only without the detergent...we have to shop for it.

the property also had a well stocked gym, laundry facilities and decent restaurant on site

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

there is also a laundry facility about three blocks away

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

good breakfast,early check in accomodated,friendly staff

we ordered room service and it was delicious

the location of the room could be better. one window was facing the laundry and service exit.

36, ground floor: next to laundry, smell of detergent overpowering

wasn't told it was right next to the rubbish collection and laundry truck pick up area

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

gym and pool was nice as well