the laundry for the next day was piled up outside of my room

not acceptable to have laundry bags lying in the corridor

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

the wifi could be better

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

free bed for under 17s, comfy room, late check out

room service chips great but bread was far from fresh so sandwich poor and not eaten

wifi was great and reliable

wifi was bad

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

there was room service available and staff were all very nice

the 2 young staff serving at the bar and karen looked after my drinks and orders

delicious well presented food albeit with a limited menu - and the breakfast was brilliant

nice little touch with the borrow box of books and games for the kids, fresh milk in the fridge and great food

wifi a little random in the bedroom

family room was excellent and the kids particularly enjoyed the ‘toy box’ that was in the room too

there was a big double bed and bunk beds for the kids

family room, loved the bunk beds for the kids, nice touches for the family like top trumps game, books and

water is provided in the room and deliver laundry to room - both need to be collected at reception

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

the wifi even held up for a few games while my partner was getting ready

lovely atmosphere in the bar area

small. gym

noisy estates/laundry yard banging early in the morning and during the day

a room overlooking the laundry

no on site laundry service

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

very nice rooms, clean, loads of parking space and free of charge

free parking and internet

tried to order room service but no one answered phone

good bar and

arrived at school pick up time and the parking area was very busy as there's a school next door

old and very dirty the common areas it doesn t have a lift and the stairs that we come from the parking were

bar area could do with a lick of paint but it s not untidy and almost adds to its charm in a way

wifi connection

wifi access in the bedroom was unavailable. access only available downstairs.

good location, parking, very clean

visitors noise all hours of the night staff didn t answer at reception or room service at

bar was shut when we got back (which was after midnight, to be fair) which was only a minor

room service was expensive and came late but was still nice.

wish we had a bath for the kids!

the pool was children friendly

also no laundromat facilities on site, would be ideal for guests requiring laundry services

would have appreciated good wifi in the hotel rather than having to registering to sky cloud

check out was super easier and they gave us a ticket so we didn't have to pay for parking on the way out

interiors was quite fun the mini arcade and the splash pool was a hit with my kids and obviously the close

i couldn t get booked into the swimming pool on the day we checked in

36, ground floor: next to laundry, smell of detergent overpowering

wasn't told it was right next to the rubbish collection and laundry truck pick up area

the location of the room could be better. one window was facing the laundry and service exit.

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

beautiful surroundings, fab pool and gym

use of the spa and pool

only thing i am not happy is the pool area, it is too small for a hotel

all bar and catering staff excellent ud83dudc4d

over the room service

spa pool didn't work that day, because of a broken window

great parking and also in an easy walk to the public bus

night very long wait for room service

no answer from room service or reception on sunday morning

no room service available after 9pm despite documentation stating room service was 24 hours

we had to book two rooms and these were on separate floors, which made it tricky as we have kids aged 7 and 1

noisy outside from early morning with laundry trolleys and bins being wheeled past!

stay was sadly slightly ruined by the laundry truck arriving at 4am and trolleys being wheeled backwards and

were vacuum cleaners and laundry trolleys left outside our rooms for the night we stayed there

there was laundry all left in the corridor

was a ridge in the middle of the bed where the two mattresses met and the room was right by the laundry room so

gave my baby's clothes to the laundry service for washing

just one thing really on our way to the cedars health spa was dark.. some lighting would be nice

didn't have breakfast; location was great, bed and linen incredibly comfy!

the property is dog friendly, making it an excellent choice for pet owners, and parking was surprisingly easy

pet peeve of mine, and something i m finding in hotels increasingly, is the modern idea of

a vacuum cleaner stored outside bedroom door with other laundry items stacked up

got early check in and a little helpful late check out

and the restaurant and bar a is great

wifi didn t work, staff weren t able to help us fix it.

we were very hungry on arrival and there was no room service available.

my laundry was lying in my room for 3days

ev charging points. character, large rooms

has ev charging, free parking, lots of friendly staff

always over the years we felt genuinely very welcomed by all the reception, catering and bar staff

room service was good and very happy with the fee for a late check out

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

was made very welcome at the hotel and the food and bar manager went out of his way to

excellent - can t complain for the price inc free parking

wasn't already half in i would have asked to change rooms as it was like trying to shower with a kids watering

parking facilities, but lived in england before, so wasn't surprised.

lower floor rooms had no view other than laundry bins

we were told it was a croissant machine but it sounded more like a laundry

were woken at 5am by someone delivering laundry bins right outside our window

on the floor for child, no safe box in the room, they charge extra for parking, no same day laundry service

- bathroom door was creaky & no toilet brush - room location was right next to staff entrance & laundry carts,

the laundry that was supposed to be clean, smelt disgusting

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

the laundry was clean

off road parking was a great help

there's no laundry service.

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

the bed and pool

location, staff and spa facilities were the highlight of my trip

the free wifi wasn't strong enough to use...

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

i politely requested different and was told they had issues with laundry so no more were available

couldn't log in to the wifi.

well appointed room, good wifi

neat and clean. good room service. close to public transport

night stay, as we were given fresh towels, water, etc but the room was not made up and the old laundry left in

woken up at 11pm by a delivery of laundry banging and clattering then again by bottle bank under the

sky tv was a welcome addition , tea and coffee facilities were v good , room service food was delicious

room service for food

fantastic bar and great staff at reception, very professional

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

there is also a laundry facility about three blocks away

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

good wifi, all the normal amenities

room service was excellent and not pricey at all

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

we were very close to the aairport and the kids loved watching the planes fly over from our room

the swimming pool isn t well built as there is no space for chaise/sun chairs for relaxing

hotel was amazing the staff was great the pool was fantastic swimming under the star light so cool me and my

as we left early for our flight we did not have breakfast

easy to access, a self-service laundry, price was great.

good facilities like bar, restaurant, gym and laundry room

laundry room - so useful. really easy to walk to from the tube.

there is a laundry with washing machines and dryer available for a small fee which we found

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in

no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

staff at reception and restaurant were very friendly and helpful with an early check in.

lovely staff, and would have happily stayed in the bar as seemed to be a good evening had we not of had plans

spa complex, gym, spacious, comfortable rooms with balcony and tv installed in shower cabin

limited selection of room service food

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

a spa or a massage facility would have been nice for tired travelers

nice access to terminal 4, good gym facilities, comfortable bed

the gym was nice too although a little

cleaner waking us up twice i asked for a late check out

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

breakfast service was dreadful

dated decor, it felt very dark everywhere and the gym was very small.

they even offer complimentary cookies and milk for kids, we didn t have it but it s a nice touch

my partner felt like she was being watched in the gym

no self serve laundry facilities, charge to use the fitness center

place had an unusual smell, a combination of wet laundry and incense(

not enough tea. watch out for laundry service ,excellent but expensive.

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

couldn t do own laundry and would have liked more tea selections

you need a guest laundry where we can pop on and dry a load of washing.

was opposite laundry room and door was left open - a lot of light broke through into the room

really great other than the add-on of 5 pounds to my room service meal for something they called tray

i really appreciated getting a super early check in

also very good breakfast with plenty of choices

wifi was virtually unusable and given the poor phone signal in the area this was a huge issue for

wifi did not work at all.

room service: one order of fish and chips, no drink: 25 pounds

close down the bar before midnight, which surprised me

nothing to dislike - only slight issue we experienced was problematic wifi signal in our room.

the pillows and room situated over the laundry room. the road works and diversion.

location, gym, sauna facility - lovely way to relax

is very pleasant to stay in a hotel where all staff bar none anre happy, contientious and helpfull

love the spa facility s this hotel has and the welcoming vibe you get as you enter this hotel

gym was not open

dinner was great & room service order although near closing time was accepted and brought up by same person

the coffee machine wasn't working so when i asked they turned on the bar coffee machine in the moning and made

i think because of the gym fitness sometimes you hear loud weights dropping so no earthquakes ud83dude05 one

free wifi, friendly and polite staff

we got a free treat for the kids on arrival

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

laundry was cleaned as communicated; very good

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

breakfast area where food was was a bit small

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

location good for accessing golf.

no room service for breakfast was also a disappointment as we were going to a christening and didn

excellent parking and wifi

helpful and friendly staff, really good food and plenty of parking.

comfortable beds and good wifi

maybe could add something like a kids area to play and a playstation fifa football corner

gym is huge, room was very clean and it looked great and new

all really friendly and helpful, the location is great, we needed to work during the day and the wifi was good

staff helpful and check in/out speedy and simple, bar and restaurant area looked fun though i didn't use them

hotel location was perfect for kew gardens and the parking arrangements outstanding

had a lovely few hours at kew gardens the next day too, taking advantage of the hotel parking

location. parking. staff. very comfortable.

adequate car parking nice atmosphere friendly staff

we gave up trying to get a room service breakfast when it was made clear we should've booked the night before

pounds for an early check in

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

intentionally chose them for their laundry facilities

not 24 room service

clean room, nice bar area and considering right next to a runway very

very good breakfast. staff helpful. good for a short stay near airport