i politely requested different and was told they had issues with laundry so no more were available

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

well appointed room, good wifi

location, breakfast and bar were great

lovely hidden gem with a bar downstairs to relax highly recommended

there's no laundry service.

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

was no room service

the hot tub and the gym was great for me just what i needed.

just wifi signal

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

there is also a laundry facility about three blocks away

he went out of way to accommodate our early check in and also guided us with few tips to explore london

was included, good wifi, fridge in room

cheerful relaxed atmosphere, interesting decor, food available, pet friendly, great staff

s it is absolutely brilliant that the hotel is pet friendly and our very well behaved 6 month old labrador loved

there is a gym to exercise or a bar to have a drink and both are open 24/7 so there's something for everyone

free wifi

great rooms and facilities gym, games all included in price.

easy to access, a self-service laundry, price was great.

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

there is a laundry with washing machines and dryer available for a small fee which we found

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

the customer service and room service were really friendly and professional

apart from that can't wait to go back i had spa to ourselves it was

people managing the check in desk, we had to wait a bit and we wanted to get the kids to bed quickly as we had

went down with son to see 3 other families waiting to be told kids couldn t go in even though there were

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

pounds for an early check in

intentionally chose them for their laundry facilities

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

superb food at bar . truly lovely clean room

clean room, nice bar area and considering right next to a runway very

nice bar in the lobby

laundry services

lunch was only served at the sky bar and though very nice was super expensive for the quantity and choices

worse thing, 1am a family in next room had a fight, screaming kids, slamming doors went on until 4am

location perfect for early check in at heathrow

small but sufficient gym open 24hrs

good laundry service

meals, bar and laundry expensive, but probably same as any other hotel in this

thanks for your efforts to help, but it wasn t the most comfortable/easy solution as we had 2 adults trying

kids in the hallway until 10 or so

because of travel arrangements really appreciated late check out

no laundry

we found old crisps under the bed and a kids sticker on the draws both not ours,

went above and beyond to make me happy and the staff in the sports bar were excellent even showing me how to

very spacious and comfortable, great food and gym!

gym needs a bit upgrading. treadmill machine not working and very warm inside

no laundry facilities

ev charge is not working

room was comfortable and the kids loved every bit of our 3 night stay especially the smart tv

right near the airport, really nice gym and pool. great for the before or after a flight

she greeted us with a smile and the man running the pool was lovely and also greeted with a smile

wifi was not available at all in room 343, i spoke to reception about this at 21:00, they

room size, great breakfast choice

the bar and room service close very early

comfortable room, nice bar and seating areas. buffet breakfast.

use of the spa and pool

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

laundry room

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

i was promised someone would be in contact about laundry compensation

the breakfast buffet was excellent

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

my adult kids were staying in a separate room and their bar fridge was empty, once the reception staff was

rooms very clean and functional , nice standard - we had a connecting family room (parents plus 3 kids), had

i stayed for 2 nights with my husband and 3 young kids

i stayed for 2 nights with my husband and 3 young kids

place had an unusual smell, a combination of wet laundry and incense(

s there a laundry service available or a laundromat nearby? i forgot to ask!

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

not enough tea. watch out for laundry service ,excellent but expensive.

couldn t do own laundry and would have liked more tea selections

was opposite laundry room and door was left open - a lot of light broke through into the room

you need a guest laundry where we can pop on and dry a load of washing.

comfortable room, fluffy towels, fluffy pillows, great room service

next to heathrow and tube. excellent breakfast. friendly and helpful staff.

kids loved the christmas lights and decorations

lack of self-service laundry

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

no laundry service on weekends.

also the pool and spa were closed which was one of the main reasons for booking this place

the 20 breakfast and more expensive shuttle to airport than uber.

the gym should offer supplements for purchase.

breakfast was excellent and good value for money

the front desk staff and the bar staff were all professional and friendly

our taxi was only £22 versus the shuttle bus that would have been £7/per person (including kids)

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

having the on-sight laundry was also a bonus

walk from terminal easy has a guest laundry self serve

just tiny details like laundry bags, being given bottled water daily, shower cap.

proximity to heathrow and it had laundry facilities.

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

great location, spacious and comfortable rooms. great bar and restaurant.

pool was small.and cold and room didn't get cleaned for the 2 days was there

full of kids

in a back room close to an exit the doors keep banging all night and wasn't able to sleep, the laundry was right

there is no shared kitchen but they were more than happy to heat up our food when we asked them to and even

the wifi was not good

small, on ground level beside the kitchen; room smelt damp when opening the door (no window but was told at time

i had my 2 teenagers and 2 small kids with me and it was our first time in that area, so we did not really know

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

hotel does not have laundry machines(washer and dryer)

the place was quiet, the parking easy to get to, there was a nice small gym

just two stops from the bus stop near the hotel restaurants and grocery stores nearby mini gym inside the hotel

nice discount & free breakfast when purchasing the early check in

the bar does get busy which also has seating outside but we didn't hear any noise from our room

wifi signal could have been a lot better in room 24

and we got an early check in

fantastic location and great to have free underground parking.

very nice rooms, clean, loads of parking space and free of charge

no hair dryer. no laundry bag.

was very cooperative in giving the details regarding the property, transportation and included breakfast

stead of 3pm), we did have to pay for early check in but they gave us a small discount which was lovely of them

a hotel service, is actually run by the airport and is paying (5 pounds per person, each way and kids are free

very kids friendly. the staff were amazing. the location is wonderful.

no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

location, lovely room, excellent facilities - loved the gym, pool and spa

great room, super clean and the staff were friendly also accommodating an early check in!

wifi, lived forniture, breakfast could have been better

we especially loved the pool and jacuzzi and the 24 hour gym, everything was exceptionally clean and the pool

the property also had a well stocked gym, laundry facilities and decent restaurant on site

great to be able to use the laundry for washing

free laundry facilities were a huge bonus, although expect to share the machines with many other guests,

super convenient to do laundry before the next flight

staff, exceptionally clean and comfortable good location to heathrow, hoppa bus to airport laundry facilities,

no late check out

we couldn t get through to room service on the night we stayed but i think they were fully booked

the bar and restaurant area was really nice and the breakfast was great

advertise the gym facilities at the hotel, no pictures on the website otherwise i would have brought my gym gear

it was pretty good, we stayed as a family, very welcoming to us and the kids bed was also

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

no quick laundry facilities for short stays or weekends

would be great to have a guest laundry for travellers.

whoever is doing the laundry is not drying the sheets completely so it smells like pee

the bar closing earlier than midnight

a vacuum cleaner stored outside bedroom door with other laundry items stacked up

gorgeous decor, beautiful garden and bar and the rooms were super comfy with lots of thoughtful little touches

room service on sunday was a little slow

we were very hungry on arrival and there was no room service available.

we stayed one night with 3 young kids and then the 2nd night just as a couple

of laundry self service units(pay and use) like the ones in singapore, lack of variety in the

lemon or limes in the bar ordered corona beer no lime and a gin and tonic no lemon when a staff member could

good choice of breakfast in the mornings

lovely croissants, good breakfast, modern rooms

wifi log in is a complete and utter pain

laundry, no lemon for gin and tonic, nowhere to spend time without being in room other than

- bathroom door was creaky & no toilet brush - room location was right next to staff entrance & laundry carts,

room was directly backing onto where the laundry is, woke up at 5am with loads of loud banging and noise which

were woken at 5am by someone delivering laundry bins right outside our window

on the floor for child, no safe box in the room, they charge extra for parking, no same day laundry service

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

the laundry was clean

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

the laundry that was supposed to be clean, smelt disgusting

it had all the facilities i would expect from a hotel, including tv, coffee/tea, wifi

excellent customer service at check in/out, and room service

room size, mini bar, snacks, comfortable bed, proximity to shops and restaurants. parking.

) it was as close to the disabled parking bay as is possible making it easy to

the phone in our room didn't seem to work and ordering room service was an ordeal, especially considering our

have breakfast or use the wifi

spacious apartment, in-house free laundry facility and scenic surroundings.

gym room and laundry room too dark

wish there was laundry in unit

together with included gym and cheap laundry facilities, and breakfast buffet, the adagio brentford ticked

laundry in basement - 5 to wash and dry a load

no 24 hour room service

the whole experience was brilliant from the entertainment in the restaurant with gadgets for kids and adults

the main pain point is the wifi in the room which was horrific (slow, disconnecting every 5 min), unlike the

nice clean room - the kids loved the pool.

a wider selection for room service would have been nice,. but a minor point.

was fine but no fridge so we had to ask for one - also we were not advised there was no wifi in our room which

this was still more than acceptable - cleanliness and room service are impeccable

the car parking signs as you enter warning of fines, not the best first impression.

there is a built-in gratuity on the restaurant charge and then another voluntary gratuity for the bar staff on

no answer from room service or reception on sunday morning

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

the gym was up to date and spacious, the best one during our 10

would have been nice to have two queen beds in a room so our kids didn t need a second room.

gym facility could have been cleaner (especially the part with mat where one can also lie down).

not only had to wait for our 2 bedbroom check in,

gave my baby's clothes to the laundry service for washing

the staff were superb very attentive every single member of staff acknowledged us at breakfast with a smile

minor maintenance issues included light stains on the carpet (possibly related to being a dog-friendly room)

but as i say this is a personal preference and i have no negative comments for their beautiful breakfast buffet

bar & restaurant lovely with good food choice

taxis which never came, the cosy double was in the basement which required walking past all the laundry to get

stay was sadly slightly ruined by the laundry truck arriving at 4am and trolleys being wheeled backwards and

laundry baskets still blocking the corridor at

noisy outside from early morning with laundry trolleys and bins being wheeled past!

was a ridge in the middle of the bed where the two mattresses met and the room was right by the laundry room so

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

when checking in lots of dirty laundry carts in the hall

cleanliness wifi staff attitude

ability to pay a little more for early check in or late check out - based on flights

the hotel laundry was directly outside

15h no linen from laundry, entering room at 16

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

there's no laundry service

no on site laundry service

great breakfast included comfortable rooms, clean, quiet , good coffee, even a dry cleaner/laundry across the

i think it slipped through from the laundry company and just got missed when making the bed up and probably

service, rooms, facilities, staff - we were a group of 10 (kids and adults)

no menu in the hotel room to order room service had to find the menu online.

parking. overall it was not that bad.

quirky touches laundry room with iron. 10 early check in suited our needs :)

no hot water in the shower - breakfast not very assorted - no laundry service

no laundry

a laundry room is available, but that feels like it s creating extra effort for the traveller

breakfast good continental

secure parking under the hotel was a real bonus

the lovely open fire when we sat in the evening having a drink made the bar a real cosy area

hotel location was perfect for kew gardens and the parking arrangements outstanding

wifi in the room was a bit hit and miss, ok downstairs

only one of us could get the wifi to work..

the only thing missing was the shoe horn and laundry bag.

finally we had a scrumptious breakfast with a warm welcome from victor

wifi wasn't as strong and that caused frequent reconnections (even though i had the paid

available on breakfast lacks rye or multigrain choice need signage for the two sides offerings so can read and

kids tv channels did not work and took 2 hours to unsuccessfully resolve

on reaching there we found out our kids couldn't use

very limited room service

we had not left any sign on the handle), and the reception that day indicated that there was no room service on

are small, the hotel is a bit far from the train station so it is challenging with kids

on reaching there we found out our kids couldn't use