our room was ground floor and down a corridor where we had to pass all the bins and dirty laundry, carpets are

very modern clean accommodation, at a good price. secure parking and free wifi were provided.

nice atmosphere in hotel and lovely restaurant and bar which served coffee, food, and alcohol

private and secure parking which was a great plus and the food i ordered from room service was great

staff and location, good sized room and loads of free and secure parking

dirty laundry at reception

arrival our allocated room had not been made up, dirty laundry over the floor

peter and tina, thank you, to the other reception staff and breakfast room team whose name i don

room quite small. bar prices expensive

the layout very nice with separate spaces for the double bed and sofa bed allowing us to put the kids to bed

we were also woken at 4:30am by the laundry delivery which made a lot of noise for about half an hour which

laundry collection at 7:45 on the paving slabs was noisy and woke all of us up (3 different rooms)

room noisy was on ground floor outside laundry with constant machinery noise.

the domestic staff threw the dirty laundry bags down the stairwell several times whilst they were doing their

room was of a poor standard (no fridge outlook to laundry bins ect) mel at reception, reassigned our room and

no laundry facilities

laundry carts being moved 10pm and 5am

nice room convenient restaurant and bar nice and quiet

a little noisy as our room was above the bar but once the pub closed it was quiet.

being able to add an extra cot bed for my 4yo, as i was a parent travelling alone with two kids under age 7

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

bit of confusion over room type booked & access/parking during race but all got sorted.

the hotel manager rang us in advance to let us know and explained that there would still be a bar menu available

of parking spaces

friendly staff, quiet, clean, good wifi.

much worth the money , lovely hotel very nice modern design , very quiet nice bed room service very fast good

book early check in

very pet friendly in the rooms, eating was a challenge as there was no real space inside to bring our

didn't know there was wifi

the room was great and the pool was really fantastic

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

cleaning car park was absolutely pitch black when i got to the hotel and the last available car parking spaces

wonderful bar service and bar space.

room / breakfast

dated decor, it felt very dark everywhere and the gym was very small.

the pillows and room situated over the laundry room. the road works and diversion.

they describe the hotel as pet friendly yet i was charged an extra 40 for my dog, a tiny miniature dachshund

lovely breakfast selection too

did have an issue with our room service order which was not ideal but the staff resolved it quickly and didn

the room service information via the smart tv remote was too complex to use

room but it overlooked what we think was the laundry room, so it was quite noisy in the mornings and during the

room hasn t been properly cleaned by the housekeeper with the old laundry and rubbish still in the room

dog bowls, a bed, and some treats were also provided to keep our pet comfortable, and we were able to take her

beautiful bar area and enjoyed a drink by the open fire

choice for bar food as the restaurat is now very expensive and out of my price range & 5 room service tray

laundry was complete ruined when my whites were washed with my blacks

at checkout, they charged me twice the same laundry - luckly i checked and they quickly corrected the bill,

room was beautiful we unfortunately didn t get to use the spa only due to limited time we had but the bar and

early check in, spa access, room service, location, bar.

great hotel and location but spa was closed

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

laundry was cleaned as communicated; very good

,also could not have a meal that was on the menu in the bar in the resturant it was from the same kitchen but

the property advertised laundry facilities, however, they fail to inform you that it s only available on

said on laundry bag that if u hand in by 8

the gym is basic but good enough for

people eating in the bar area gave it an unwanted smell when trying to relax with a

good location near city centre friendly staff good breakfast in the morning

pillows in the bedroom were quite uncomfortable and whilst the laundry (bed linen and towels) were clean they

food room size laundry

corridors were full of dirty laundry and the room seemed to be serviced very quickly between guests

good breakfast and they allowed for early check in. also, starbucks inside.

nice late breakfast and late check out which was fab

good burger with a beer at the lovely terrace that you have where i worked due to nice wifi

we dined from the bar menu and asked if we could eat in the adjacent lounge area

gym could have been better

restaurant didn't open until 7pm so we were restricted to having dinner in the bar (with young kids who couldn

and so had to ask for more comfortable beds easy to park, didnt have to bother wtih tickets for parking

the bar and restaurant were excellent great food and great friendly company

good location, parking, very clean

the wifi is free and good speeds throughout the hotel

wifi available in rooms not organised at all, had to search for a vacant room unfriendly

only criticism - wifi is almost non existent and shower is very tiny, i

laundry left outside my room for 24 hrs

staff really pleasant, breakfast & bar food excellent

quiet, comfy bed, good wifi, bar food and gym. ideal for business travel

good parking ability

the breakfast was very nice, and lot to chose from

my laundry was lying in my room for 3days

room, good breakfast with choices of good quality

room was a little noisy, being near the kitchen, where there was a crash of empty bottles being tipped into bin

pains au chocolat were gorgeous! wifi very good. decor and atmosphere super

i requested a early check in and the hotel wanted 30 pound u think that s wrong

also no laundromat facilities on site, would be ideal for guests requiring laundry services

we were told that there was room service available and

we arrived early, got a great parking place and our room was ready 2 hours early amazing rooms kids loved their

cooked veg breakfast for me and also lots of other good breakfast choices

aztec room was really good for the kids there was a treasure hunt around the room

small room for three people and no laundry service

rooms are clean, parking is easy, staff are amazing

breakfast was perfect and the staff were very friendly and helpful

bed comfortable and room extremely clean and early check in wasn't a problem

free wifi was very useful

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

i found bed bugs and room service didn t clean up

wasn't already half in i would have asked to change rooms as it was like trying to shower with a kids watering

wifi access poor.

car parking

it s very clean and nice for the family to stay especially the kids

visitors noise all hours of the night staff didn t answer at reception or room service at

rooms were good size and breakfast was excellent. and the pool was great for the kids.

disappointed the spa was not open.

the desk was very handy and wifi worked very quickly so i was impressed

liked everything about the property, including the golf course, room and the spa facilities

kids facilities are amazing, and i can't wait to bring mine here, and there are kids clubs and a

the outdoor spa was really relaxing

the wifi / phone did not work in our room

wifi useless in room - room very dated - outdoor pool needs to be up a couple of degrees - lockers

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

design is worthy of the best quality and materials, soft furnishings and in-room facilities, mini bar and extras

the room was lovely and really nice having snacks and a mini bar but very pricey.

sky tv most channels lovely view of the lake , room service

was no room in the restaurant for guests to have dinner, all guests had to order room service due to christmas

also the wifi was very

added bonus of plenty of secure on-site parking

secure car parking

easy access, secure parking, spacious and comfortable room

room service was prompt, efficient and very tasty (i could eat that club sandwich every day); breakfast was

small issue with the laundry which was eventually positively solved

what makes this hotel are the staff, the large parking, the great size of the rooms and especially the super

breakfast lots of choice

helpful staff good position with parking and wifi

breakfast was great with a good choice of food that was cooked well parking was also great as there was plenty

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

wonderful shower experience great wifi easy parking ( make sure you register at reception) good vegan options

restaurant and bar were good and the food was excellent

friendly staff, good food for dinner and breakfast, what's not to love

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

good breakfast

we had a room service meal which was delicious (chicken and wild mushroom pasta), better than expected

gym could receive an upgrade.

ate dinner, breakfast and a carvery lunch in the hotel

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

not acceptable to have laundry bags lying in the corridor

the laundry for the next day was piled up outside of my room

wifi was absolutely shocking in room but ok in communal areas

dear, the twin room we had was just like it had been a former laundry room/ cupboard

back in time with a proper old school hotel but with the mid cons of top bathroom and fast wifi

hairs in bath, pubic hair in bed, dirty linen no room service available two nights

was also on a corridor with a very noisy family group whose kids were running up and down the corridor, and

contrary to description, there is a carvery restaurant and the bar serves good also

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

location with ample parking on site and very friendly and helpful staff

welcoming, clean, happy pleasant helpful staff, great bar and restaurant and location.

location for a wedding at hampton court golf club, fantastic staff and a lovely room