having the gym/pool/spa use included is worth its weight in gold, and so useful for it just being next door

room service was slow but the hotel was very busy due to rugby

the location was perfect for us. the restaurant and food was great especially the breakfast

only thing we were disappointed with was breakfast

gym access in particular was outstanding

location was very good, breakfast tasty, coffee fabulous! late check out no problem

room, large comfortable bed, fridge, wifi, tea & coffee

offstreet parking

in cash you had to pay an extra 100 deposit because of possibly taking things from the mini bar and not paying

no room service - safe, television did not work

thing , i think the room service menu could have offered more in the way of some fruit and yoghurt besides all

lots of room even for my kids on a sofa bed

free efficient wifi

the honesty bar was a very very nice surprise- fully stocked, as it should be, and the fresh milk

nice little touch with the borrow box of books and games for the kids, fresh milk in the fridge and great food

there's no laundry service.

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

bed was great size and comfortable tv size and access to sky movies wifi great connection great room service

but we had dinner in the restaurant which was so reasonably priced, pretty good malbec at the bar with dinner,

gym amenities are my favorite.

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

i politely requested different and was told they had issues with laundry so no more were available

was very bad to much money for the room and not really friendly as i never got proper room service the worse

the room service was brilliant and the staff was easy to get along with

well appointed room with ensuite bathroom and free wifi.

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no

no on site laundry service

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

noisy estates/laundry yard banging early in the morning and during the day

a vacuum cleaner stored outside bedroom door with other laundry items stacked up

in and left our over night bag at reception and was disappointed that it was not taken to our room service charge

we stayed one night with 3 young kids and then the 2nd night just as a couple

the staff are very welcoming, the little tour is unexpected but lovely, did nit get to try the bar this time

wifi didn t work, staff weren t able to help us fix it.

will be even better where the bar and restaurant are open again

room service, ham (without cheese) was greasy as if the bread had been fried, so my wife only ate

we had to book two rooms and these were on separate floors, which made it tricky as we have kids aged 7 and 1

was fine but no fridge so we had to ask for one - also we were not advised there was no wifi in our room which

no room service available after 9pm despite documentation stating room service was 24 hours

gave my baby's clothes to the laundry service for washing

the staff were superb very attentive every single member of staff acknowledged us at breakfast with a smile

wifi was pretty ordinary, kept disconnecting which was a bit frustrating, and speed was not great

room service-- far to long a wait

that you for your support and understanding of jet lagging family with 2 kids and a

there was laundry all left in the corridor

noisy outside from early morning with laundry trolleys and bins being wheeled past!

laundry baskets still blocking the corridor at

were vacuum cleaners and laundry trolleys left outside our rooms for the night we stayed there

breakfast trays left out and laundry bags and hoover permanently outside out door the whole

on the floor for child, no safe box in the room, they charge extra for parking, no same day laundry service

- bathroom door was creaky & no toilet brush - room location was right next to staff entrance & laundry carts,

lower floor rooms had no view other than laundry bins

room was directly backing onto where the laundry is, woke up at 5am with loads of loud banging and noise which

we were told it was a croissant machine but it sounded more like a laundry

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

the laundry that was supposed to be clean, smelt disgusting

the laundry was clean

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

basically: clean, affordable, no frills, professionally run hotel in central richmond with parking

there is also a laundry facility about three blocks away

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

every one inc bar staff, restaurant staff, concierge

we liked the customer service..clean room and very good choice for breakfast.

no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

the gym and spa

the bar staff could've smiled more

snake and ladders soft play and playground for kids when they are bored

snake and ladders soft play and playground for kids when they are bored

wifi is never great, this my only complaint.

advertise the gym facilities at the hotel, no pictures on the website otherwise i would have brought my gym gear

room service, car parking, terrace, soundproofing.

late check out was readily granted upon request

having to find staff to pay for snacks etc and to ask about the room service

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

secure parking and clean rooms

walks beside the water, we enjoyed a really delicious meal here food was really good and breakfast was excellent

location and parking

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

water is provided in the room and deliver laundry to room - both need to be collected at reception

room service was expensive and not good quality

the food was very nice though breakfast was sent without being covered which isn t the most hygienic thing

checked in late at night but still able to order room service

not acceptable to have laundry bags lying in the corridor

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

the laundry for the next day was piled up outside of my room

the room and breakfast were very good. the location was excellent. staff were also very good

laundry in basement - 5 to wash and dry a load

also a gym and laundry facilities if needed

a free gym and cheap laundry facility plus food and beverage on site as well as sainsbury s local just 50m

wish there was laundry in unit

a very modern facility. gym. free laundry facility.

check in staff were brilliantly helpful and not only facilitated an early check in, but also upgraded my room

spa and towels included ud83dude0c

service, location, room, gym and decor

beautiful room, very comfortable bed, amazing shower, underground secure parking, excellent wifi and good size

the pool the comfort and the staff.

bed, reasonably priced minibar and snacks, cozy pub downstairs, friendly staff who allowed us an early check in

secure parking under the hotel was a real bonus

had a lovely few hours at kew gardens the next day too, taking advantage of the hotel parking

good free wifi access

exceptional staff, beautiful decor, well stocked mini bar & fresh milk in the fridge!

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

36, ground floor: next to laundry, smell of detergent overpowering

the location of the room could be better. one window was facing the laundry and service exit.

wasn't told it was right next to the rubbish collection and laundry truck pick up area

and we really valued it being open 8am-8pm as lots of hotels have restricted swim times for kids

self service laundry facility is a plus

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in

laundry room - so useful. really easy to walk to from the tube.

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

breakfast was very good value (kids under 12 eat free)

my kids loved the swimming pool

massive pool

could do with a bit more choice at breakfast

maybe could add something like a kids area to play and a playstation fifa football corner

tech issues when checking in delayed us a few minutes, and the wifi required creating an account, but otherwise

nos for adults, great choices comfortable hang out spots, games for kids too, even though it look super adult

easy and early check in. rooms clean and well presented. staff very polite and helpful

cpm in advance but was charged a pet surcharge on arrival it would have been better to include this in the

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

pounds for an early check in

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

excellent and very supportive and assisted in giving me a a larger room as per my booking and a late check out

good breakfast

m) we must ve had 4 different staff knock on the door to clean

gym, food, staff

cost us 121 for a load of laundry, incl 4 each for my wife s smalls (i could hold 5 pairs in one fist

laundry is quite expensive, but we found a lovely self-laundry place a few steps further along high

my first time checking in a hotel with no fridge, ground floor with laundry area window view, dark corridor

towels left in the bath for laundry were ignored on one day - but towels hung on the door pegs for re-use were

slow wifi

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

ich is offered on the hilton website but due to data issues we couldnt book

rooms were spacious and big beds with comfortable mattress and pillows late check out was

wish the gym facilities were better and there was a pool. perhaps some more spa services?

not many options on the menu for kids , but they were very accommodating regardless

of laundry self service units(pay and use) like the ones in singapore, lack of variety in the

lemon or limes in the bar ordered corona beer no lime and a gin and tonic no lemon when a staff member could

no room service. i couldn't charge bar orders to the room. pillows could be better

when you wake up in the night gasping for a drink but know the bar would be closed

i was checking out, there was a bar charge on my room even though it wasn't mine

no self serve laundry facilities, charge to use the fitness center

place had an unusual smell, a combination of wet laundry and incense(

not enough tea. watch out for laundry service ,excellent but expensive.

s there a laundry service available or a laundromat nearby? i forgot to ask!

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

intentionally chose them for their laundry facilities

we love the hotel and the breakfast

late check in at 2pm. option to pay 30 for early check in.

not applicable. early check in at lhr soe skipped breakfast

was opposite laundry room and door was left open - a lot of light broke through into the room

you need a guest laundry where we can pop on and dry a load of washing.

excellent front desk staff ud83dudc4f room was spacious. breakfast was excellent.

late check out for evening flight bathroom, rain shower, eco friendly products in pump bottles

no shop in terminal 4 so had to track it to terminal 2 with the kids which was a bit difficult.

laundry services

gym is too small for me but would be sufficient for most

noisy restaurant. allowed kids to run around screaming.

small but adequate gym with high tech equipment

availability of gym with some latest equipment but not so many was good enough for keeping our routine exercise

meals, bar and laundry expensive, but probably same as any other hotel in this

good laundry service

although we didn't use it, liked the late check out option

everything and all staff members. good bar and food also.

lovely bar and restaurant, when the bar was closed the reception sold drinks and alcohol

no laundry

went above and beyond to make me happy and the staff in the sports bar were excellent even showing me how to

i incurred am additional fee from the hotel room service for eating utensils

gym facilities were great

had room service also which was quick and nice

no hot water in the shower - breakfast not very assorted - no laundry service

quirky touches laundry room with iron. 10 early check in suited our needs :)

a laundry room is available, but that feels like it s creating extra effort for the traveller

no laundry

lovely as always! staff and breakfast is great building and decor is cool!

no laundry facilities

good breakfast room offered a double bed for kids whereas other hotels were giving a sofa

to pay for wifi - this really should not be the case these days

ev charging facility

a travel cot for my youngest, showers were really nice after a day of travelling with two young kids

i think it slipped through from the laundry company and just got missed when making the bed up and probably

great breakfast included comfortable rooms, clean, quiet , good coffee, even a dry cleaner/laundry across the

safe parking- lovely grounds

televisions are a bit archaic, it would be good to have ones that can have streaming services or wifi connectivity

room, bed, room service dinner and free room service cooked breakfast were all of excellent quality and

also, 24hr room service was advertised but was told that snack would take 40mins to prepare

nice hotel, conmfotable rooms and great restaurant and bar

there could have been more electrical outlets in the room; wifi was not very strong

the room was clean and comfortable. the bar great atmosphere. the breakfast excellent.

we had not left any sign on the handle), and the reception that day indicated that there was no room service on

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

i was promised someone would be in contact about laundry compensation

laundry room

superb quality, staff very helpful, speedy room service and sauna/ jacuzzi area included

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

lack of self-service laundry

no laundry service on weekends.

gym good enough and restaurant better than expected with lovely

bathroom dirty, ground floor bedroom window didn't shut properly and was right by the outdoor laundry, no privacy

a sitting area with a coffee table, sink and mirrors in the room, fridge, water, continental breakfast

wifi did not reach my room, so i had to use my mobile data connection, which could be an issue for

good for value. clean bedroom and enjoyed the breakfast

no wifi possibility

laundry fee is high

i used the gym which was great and i also had breakfast here which was good

location it s clean the gym

also, room service in the evening was excellent (

wanted a twin room for our kids, but the doubletree is more geared for adults

the laundry facilities on floors 5 and 10 are so helpful for those of us on an extended trip

comfortable bed and good air conditioning plus a handy laundry

proximity to heathrow and it had laundry facilities.

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

just tiny details like laundry bags, being given bottled water daily, shower cap.