said on laundry bag that if u hand in by 8

the property advertised laundry facilities, however, they fail to inform you that it s only available on

it took me ages to find out the wifi password

the late check out

good breakfast and super service

wifi was a bit hit and miss in my accommodation

the room was very nice and clean. the staff were great. gym is very well equipped.

it's a fantastic hotel for families with kids

took a long time to be served drinks in the bar as i think there was only 1 person making

facilities were exceptional- the gym and spa the staff were amazing- we were always greeted with the biggest

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

laundry was cleaned as communicated; very good

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

parking is a bit expensive for the one night and some items at breakfast were an added extra (e

laundry left outside my room for 24 hrs

staff really pleasant, breakfast & bar food excellent

the hotel could have incorporated a spa on site, as they already had a gym

near my venue for the next day easy parking room spacious shower hot room service excellent

butter at breakfast had sour taste

no laundry facilities

laundry carts being moved 10pm and 5am

bedrooms need updating. pet hate of mould in the shower and poorly finished sealant

the ev charger fees are too high. the extractor fan in the bathroom was dirty

venue and they are pet friendly

wifi is a bit patchy depending what your room in, could do with some wifi extenders located so that

and the option of room breakfast room service

food, cozy, service. nice room. decent size. room service option. online ordering.

bar area very cosy to enjoy a nice drink and some chippies

superb cooked breakfast, fresh bakery

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

location good for accessing golf.

excellent parking and wifi

no room service for breakfast was also a disappointment as we were going to a christening and didn

stayed for one night, food is amazing. beds very comfy. free sky and free wifi is always nice

the pillows and room situated over the laundry room. the road works and diversion.

lovely breakfast selection too

room was spacious and the bed comfortable, the restaurant had a good choice and the bar was nicely laid out

i was sitting 15 steps from the kitchen

free of charge parking and an ev charger in the car park meant it was easy to get to and away the next morning

my laundry was lying in my room for 3days

good choice of breakfast menu - something for everyone

we had a snack in the bar it was fabulous and the breakfast was amazing and very reasonable at 15

the provision of ev charging was very much appreciated with space available each time i needed it

room was recently re decorated and updated. great breakfast selection good to see ev chargers

sadly it was not clean either although the bedding laundry was perfect

the fireplace in the bar is a great place to sit in front of when chilly

parking

my 10 year old daughter had 4 chicken nuggets in the kids large main meal

oh and parking was also included

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

location was extremely pleasant, staff ultra helpful, wifi excellent

parking facilities, but lived in england before, so wasn't surprised.

the parking at the hotel is very difficult - especially if one arrives in the evening

in a great location with free parking outside

laundry, crockery left outside our room on arrival at 3pm

room service- very poor

garden the pool the room the bathroom the television the staff the valet parking the staff

is no spa here, just some standalone treatment rooms, which was disappointing and not the impression we

starred restaurant, wonderful and helpful staff, a very good outdoor heated swimming pool and a spa with high

the laundry was not returned, bad service.

beautiful breakfast with home made ingredients and charming staff!

the spa, fitness, pool - is not in the main building.

spa and pool amazing and kids

the spa was perfect for a quick break while the children enjoyed an hour at the incredible kids club which was

kids love every bit of the bedroom big bed bathroom and tvs and me and my wife enjoyed the stay too

beautiful grounds great location for ascot racecourse. plenty of parking

we didn t know if room service was an option or not, how to connect to the wifi or where breakfast was located

location near to wentworth for the golf and ascot for the races good atmosphere very good room with a good view

on the patio, sipping a beer watching the kids run around the garden after a very hectic

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

experience as usual, the staff are amazing and their pet policy meant we could bring our dog with us as well

great hotel with lovely spa would recommend

were looking for hotel with pool and spa

the countryside setting and spa facilities and gym.

the staff were amazing with my kids

staff very helpful. room excellent breakfast great x

ladies on the front desk were helpful when my key card to room stopped working and the breakfast server helped

pains to make sure there was enough food my vegetarian gluten intolerant daughter could have for breakfast

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

no laundry

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

working wifi and tv

the wifi was fast and worked without problems

no laundry facilities

very noisy laundry room near our room, this noise continued all through the night.

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

no laundry service

room was clean and well presented bed was very comfortable great off street car park at the rear bar staff very

the wifi is free and good speeds throughout the hotel

into the bar was daunting at first, but i think that s being reviewed

wifi access in the bedroom was unavailable. access only available downstairs.

wifi available in rooms not organised at all, had to search for a vacant room unfriendly

breakfast choice is amazing

the environment , employees , facilities , gym, spa, welcoming , the food ud83dude0dud83dude0dud83dude0d , the

was perfect, brand new facilities, state-of-the-art gym, pool and spa to the best standards and the staff from

loved the hotel, calmness and facilities.. spa was excellent

breakfast amazing. hotel spotless. staff super friendly

at checkout, they charged me twice the same laundry - luckly i checked and they quickly corrected the bill,

laundry was complete ruined when my whites were washed with my blacks

friendly staff, lovely comfortable room. great room service.

the whole hotel looked amazing but sadly our stay was so brief we were unable to make use of the pool or bar

no room service out of hours

arrival our allocated room had not been made up, dirty laundry over the floor

dirty laundry at reception

amazing setting. very friendly staff. great for the kids.

poor wifi and significant loss of network sign in rooms, had to keep going outside to get a network

easy parking for three large vans

our room was ground floor and down a corridor where we had to pass all the bins and dirty laundry, carpets are

wifi extremely poor, bottle of water for 3.95 (you must be kidding!)

plenty of parking, lovely decor, clean, staff were excellent, very friendly and helpful

very modern clean accommodation, at a good price. secure parking and free wifi were provided.

the main bar reception was decored to perfection

needs to implement a timetable for kids times etc no tokiet brush in bathrooms dirty laundry left in hallway

exiting the lift to get to the room the area was full of trolley s containing laundry etc they remained here

on exiting from lift, passageway was taken up with laundry boxes, and laundry room door was open - not a good

large laundry trollies living in the hallway less than attractive

arrival a dirty piece of laundry has been left on our sink, this was dealt with quickly by staff

corridors were full of dirty laundry and the room seemed to be serviced very quickly between guests

pillows in the bedroom were quite uncomfortable and whilst the laundry (bed linen and towels) were clean they

food room size laundry

nice late breakfast and late check out which was fab

still think that the high speed wifi is too expensive but the standard wifi works ok with the

very dated, and cleaners up and down the halls all the time to always could see dirty laundry and dishes, also

all staff including 'new boy' behind the bar all very pleasant.

staff very helpful and friendly, especially the restaurant and bar team, who couldn't assist you enough

park from hotel is a fitness facility with a good size swimming pool for lengths , small weights gym on ground

the pool was very busy and lots of kids were in at one point as the pool isn’t very big they took up practically

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

breakfast service was dreadful

they even offer complimentary cookies and milk for kids, we didn t have it but it s a nice touch

ev chargers didn t work breakfast very slow

cleaning car park was absolutely pitch black when i got to the hotel and the last available car parking spaces

staff where excellent especially the guys working the bar over the darts friendly and helpful

hour wait for room service morning reception aren t as welcoming as the evening shift

close to zero phone signal meaning no 5g internet (there is free wifi which requires personal credentials)

car park, wifi pretty good, friendly staff, hotel location for me was very good.

lakeside views, good wifi, warm and spacious room

from early morning rubbish collections, food or drinks deliveries, laundry collections etc--all under our window

were too hard and the room was too near the road so you could hear traffic noise all night the wifi was poor as

location to attend the golf was excellent, bar staff were very good and accommodating.

little place tucked away in ascot, right next to a nice golf course

golf hotel

was opposite laundry room and door was left open - a lot of light broke through into the room

you need a guest laundry where we can pop on and dry a load of washing.

next to heathrow and tube. excellent breakfast. friendly and helpful staff.

the food was good in both restaurants and we enjoyed the bar in the evening

it was great to have a fridge and good wifi

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

s there a laundry service available or a laundromat nearby? i forgot to ask!

couldn t do own laundry and would have liked more tea selections

place had an unusual smell, a combination of wet laundry and incense(

no self serve laundry facilities, charge to use the fitness center

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

the breakfast was good and the wifi worked very well

not many options on the menu for kids , but they were very accommodating regardless

gym was also so well kitted

all the others at the hilton at the bar and the server made my experience, almost enjoyable

the only thing missing was the shoe horn and laundry bag.

this was amazing we i was traveling with two tired kids

for room upgrade which was given excellent with room service that is efficient breakfast offering general store

comfort. location. excellent staff. great gym facilities

the bar was rather dated.

not much choice for late room service.

great large room.very good wifi and large bathroom

only 1 of the 5 kids meals options available on menu

room service food was delicious. gym and spa facilities were clean and well managed.

a bigger pool please

prices of drinks at the bar were very high!

evening food in the bar - wasn t great, i ordered a salad and it wasn t fresh, it was limp and you could

the breakfast was fine and all staff were very friendly and helpful

the kids loved the pirate splash pool and the huge lego playroom

clean. all staff great with the kids and lots to do

wifi is intermittent, not reliable

complementary or free wifi did not work on my laptop, phone or tablet so had to use data!

i told the bar staff but they were disinterested

free wifi in the room given to you when you book in

we ate breakfast and had room service from the restaurant

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

greeted with dirty laundry at hotel entrance

had to eat in a side room not the restaurant due to pet also they didn't offer bowl of water for

room service close at the same time of the restaurant so i don't see the point to have room service

the bar air is comfortable and staff are friendly ensuring a lovely place for an evening drink

room was very comfy and there is a laundry for guests

the laundry facilities on floors 5 and 10 are so helpful for those of us on an extended trip

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

clean & tidy & also had a guest laundry

having the on-sight laundry was also a bonus

room hasn t been properly cleaned by the housekeeper with the old laundry and rubbish still in the room

room but it overlooked what we think was the laundry room, so it was quite noisy in the mornings and during the

lovely clean room, helpful and polite staff abs pet friendly

staff was lovely, i got there late i thought the bar was still open but was shut and they made me sandwich last

might be good to have room service phone in room,