sadly it was not clean either although the bedding laundry was perfect

plenty on-site parking and good strong wifi

the fireplace in the bar is a great place to sit in front of when chilly

location was ideal and free parking was included

location, lovely room, parking, welcome chocolates, really clean and spacious

laundry, crockery left outside our room on arrival at 3pm

room service order was forgotten and was then very late, but not a major problem.

otherwise a lovely stay in a superb location with secure onsite parking

just a tablet with a qr code - no instructions on how to use it to contact the front desk or room service

would be nice if extra facilities like spa were added

the laundry was not returned, bad service.

someone opened the main stable door from outside, making a sudden door shudder, which with small kids can be

breakfast in the dining was excellent in lovely surroundings

amazing decor, the kids menu was amazing, the breakfast was brilliant.

amazing decor, the kids menu was amazing, the breakfast was brilliant.

in the evening in the 1215 bar and restaurant was pretty chaotic

the gym is very well equipped with everything you could need, whether it be strength, cardio, pilates,

gym - large , lots of equipment, clean and easy to use

the hotel grounds were beautiful and the staff were very welcoming and great with the kids

gym is amazing

no lifts, no air conditioning, spotty wifi and breakfast was only ok - expected more

thing they are missing is a spa and some additional extras, such as sports equipment

we enjoyed a bar meal with a view of the gardens

friendly helpful staff and excellent parking facilities

ee service isn t the best, wifi is okay.

instructions need to be better and sent in advance, plus you need better parking

loved that my kids and partner enjoyed the freedom of being able to do what they liked and i knew they was

took a long time to be served drinks in the bar as i think there was only 1 person making

very family friendly - the kids particularly loved the little play teepee in the room

more choice of fruit at breakfast. better wifi - off and on and very slow

needs to implement a timetable for kids times etc no tokiet brush in bathrooms dirty laundry left in hallway

large laundry trollies living in the hallway less than attractive

exiting the lift to get to the room the area was full of trolley s containing laundry etc they remained here

car park, which overlooked fields and trees, so not too bad - but it also overlooked the dirty laundry bins,

on exiting from lift, passageway was taken up with laundry boxes, and laundry room door was open - not a good

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

no laundry facilities

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

no laundry service

very noisy laundry room near our room, this noise continued all through the night.

no laundry

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

facing river, facing town and there is room service

having to pay extra for hotel parking, and wifi in the rooms

spacious room, lovely and clean, comfortable bed, car parking on site, delicious breakfast

had room service too for dinner (tea where i'm from) which was nice and very enjoyable

with a cup pf tea, industrial orange juice and mini mini pains au chocolat, perhaps not even a kids size, maybe

we requested an early check in

also the wifi was very

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

right by the river thames the hotel has a convenient car park for guests so no worries about parking on arrival

lovely location,clean modern room,nice property,free parking

by the river, good parking, able to get food from the pub restaurant especially as we arrived after

wifi connection was average, could not login on the second day. bathrooms are bit tired.

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

warm room good food and most critical for us pet friendly

trees, quiet (even being quite busy and full) easy parking

good variety of breakfast and the spa was relaxing a good range of facilities

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

greeted with dirty laundry at hotel entrance

that they allow pets as we had our dog with us and there weren't a lot of pet friendly options in windsor

the beds were very comfortable and after an excellent nights sleep the breakfast was delicious

would of preferred a room service breakfast, it was my wedding morning and i thought it would of been alot nicer

shame the lego play room has to be paid for swimming pool was also great fun free parking

entrance area (parking and little road) seemed a bit underwhelming and scruffy

the swimming pool the play room the entertainment the room

went for swimming but some kid had pooed in the pool, so told us to get out and we could not use it

parking far off from the hotel, dragging luggage especially with kids is a big issue

the private doors for laundry/house keeping are worth avoiding

ud83eudd23 the housekeeping and laundry rooms have doors with no soft close like the hotel rooms

drove down into garage where the gate bar was expecting to pull a ticket or push a button there as most garages

nice outdoor area for a drink at the bar when we arrived awaiting check in

breakfast, food was running out but not replenshed quickly- probably to the volume of people that

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

parking very simple and close

no bar lol

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

location of my room 417 - view of the laundry carts!

lovely little bar area - the decor of both inside the lobby/restaurant area and outside garden area was beautiful

undergoing renovations the alternative areas still offered lovely choices room service breakfast absolutely

wouldn't/couldn't accept cash to settle my room service bill.

they were wonderful to accommodate an early check in. we were so appreciative.

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

great staff. great breakfast choices a great hotel

coldness of other concierge and bar staff. quite a lot of damages around the hotel.

the person at the front desk did not tell us about the wifi or breakfast and when we called to ask, the person

the spa pool is very worth a visit too

hotel very friendly staff very helpful the spa was really clean delightful experience will definitely book in

the gym is well equipped and the pool is nice if not a bit cold

breakfast

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

was made very welcome at the hotel and the food and bar manager went out of his way to

car parking

wasn't already half in i would have asked to change rooms as it was like trying to shower with a kids watering

lovely bar area to relax with friends

room was noisy - some sort of industrial air con or laundry unit was above my supposedly deluxe room and

the spa treatments were 5 stars and the area very good

we caught up with friends in the bar that evening and next morning we joined each other for breakfast, both

jacuzzi , gym and spa.

we sat in the lounge where wifi was working to do what we needed to do

excellent breakfast, good wifi

great bar & restaurant

complementary or free wifi did not work on my laptop, phone or tablet so had to use data!

free wifi in the room given to you when you book in

i hadn't realised there was a bar and restaurant so we had eaten elsewhere so can't comment on that

laundry cage crashing past our room at 6

noise from laundry during the night

was excellent, even use of ev charger, which was a massive help

the bar in the main building is stunning, full of character and charm

staff, breakfast, location, room size and bathroom upgrades, tv in room, hairdryer, wifi, etc

from early morning rubbish collections, food or drinks deliveries, laundry collections etc--all under our window

as usual no such thing as good free wifi.

location to attend the golf was excellent, bar staff were very good and accommodating.

location of the hotel is perfect for ascot races , the breakfast was delicious,booked a table for a meal ahead

this was greatly appreciated as we had flown over from ireland that morn at 7:30am so kids (aged 5&7) had been

the only thing missing was the shoe horn and laundry bag.

while staying there a group of guess we re running around with their kids for over an hour through the bar,

my room service meal was poor.

they gave us an upgrade but frankly who care when your kids are 2 floors away

great wifi for the next day s early meetings

and then my laundry which i left in the bathroom they all got soaked and

laundry needs for long stays

no accessories such as room slippers, shower cap or laundry bag were available

being kept awake all night with laundry

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything

good size room, clean and very convenient for heathrow with free parking, good wifi and excellent public

enthusiastic staff, free parking, free wifi.

off road parking, clean, spacious, friendly and helpful staff.

price and location and free parking

park and wifi free - very clean - lovely staff - very helpful and lots of facilities in area only 15min easy

:) it would be nice if parking was free and breakfast less pricey (there is also a charge for wifi, but we didn

market kitchen dinner was ok but could have been better, my wife and i both had the curry special and

they were so kind and even offered kids pizza on thursday

didn't get to use the gym ( looked fantastic) or the gazebo area

thing was fine except a mix up with room service for breakfast we onlyr eceived one breakfast 13 was suposed

laundry was cleaned as communicated; very good

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

the breakfast and dinner was delightful

said on laundry bag that if u hand in by 8

the property advertised laundry facilities, however, they fail to inform you that it s only available on

have breakfast, had room service which was lovely

breakfast. my kids loved it. beds comfortable and linen crisp.

bed was a little too firm for me, but the kids had no problem with it and they slept like babies

my laundry was lying in my room for 3days

00am one would expect the kitchen

view was of the kitchens and it was noisey from the air con

breakfast there could have been more of the thick crusty bread available instead of sliced bread

item on the tray was covered in foil or cling film to keep it untouched on it's journey from the kitchen

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

when checking in lots of dirty laundry carts in the hall

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

sometimes the wifi required to open 'www.google.co.uk' web page to work properly.

great room with extra beds for my two kids and a great little restaurant!

also got our laundry done for a great price in one day

seemed to constantly be a pile of laundry, sheets and towels, in the stairwell next to our

the wifi was not great and the tv didn t work

we were able to check in early

the menu in the restaurant and for bar meals was vey

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

s offered early check in which we didn't take) but shower hose broken in one of rooms, and by that late time,

only complaint was looking out to the gym and knowing that i could not use it because of the mandatory

we travelled with our pet and they were fantastic we ordered room service too ot was fab

good choice of restaurant or bar food

the staff were super helpful and friendly from the front desk team to the bar and dining

facilities room service the staff except check in lady at reception was exceptional the decor

the ability to order food until 11pm and use of the spa area.

great pool and good little gym!

the hotel was beautiful and so was the gym

was opposite laundry room and door was left open - a lot of light broke through into the room

you need a guest laundry where we can pop on and dry a load of washing.

the food prices in the bar seemed rather excessive.

next to heathrow and tube. excellent breakfast. friendly and helpful staff.

doesn't have a swimming pool and kids' play zone

couldn t do own laundry and would have liked more tea selections

place had an unusual smell, a combination of wet laundry and incense(

not enough tea. watch out for laundry service ,excellent but expensive.

s there a laundry service available or a laundromat nearby? i forgot to ask!

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

having the on-sight laundry was also a bonus

clean & tidy & also had a guest laundry

room was very comfy and there is a laundry for guests

guest laundry facilities available. good bathroom amenities & shower.

comfortable bed and good air conditioning plus a handy laundry

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

flight was delayed a day and the staff were so kind and helpful to us as a family with 3 small kids

s a bit of a long walk especially with little kids

alan saw we were very tired from our trip to the hotel, with lots of baggage and 2 young kids

front of house staff as well as room service

no quick laundry facilities for short stays or weekends

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

would be great to have a guest laundry for travellers.

whoever is doing the laundry is not drying the sheets completely so it smells like pee

good wifi comfortable bed close to the airport good bus service

there are laundry facilities, free with token, and laundry soap is usually provided, but they were out when i

super convenient to do laundry before the next flight

the laundry was good but only without the detergent...we have to shop for it.

free laundry facilities were a huge bonus, although expect to share the machines with many other guests,

more laundry facilities would be helpful.

no hair dryer. no laundry bag.

room service and breakfast.

a small bar of soap would have been a nice touch with wash cloths needed

clean, spacious, excellent service and good gym

we ended up having to cross a very busy road with two kids in tow it would help if they provided more clear

no laundry service or clothes washing machines

tried using the gym, but there was no instructor so i couldn't engage in any body exercises

short & easy drive to legoland - free juices & popcorn in the bar area - gym is decent for a workout - front

the gym was very small and needs updating.

staff were very friendly and great with the kids, room was very clean.

room needed updating, shower hardly worked, and old laundry/ cleaning trolley left out in corridor permanently

good pool and spa and loved the outdoor terrace

nice spa and swimming pool, well equipped gym

the building was beautiful and the pool/spa was a real bonus.

free parking a great feature too

the free cocktail, location, breakfast, decor, staff, room and gym

breakfast was great

fish fingers in my fish finger sandwich were cheap ones ud83dude48 the kids pizza was lovely

hotel with 24 hour food and bar service

the reception and bar staff were friendly and efficient

the small store inside from which you could buy laundry etc , the cleaning staff was good

was able to do laundry and younger guests could play playstation upon request

with kitchen laundry facilities two tvs breakfast restaurant beds dog friendly location for legoland and harry

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest laundry

laundry room facilities were great

hotel does not have laundry machines(washer and dryer)

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

the spa was giving away the prettiest cupcakes i ve ever seen

excellent breakfast and a good room service menu

had work to do in my room so ordered room service which was delicious

we needed, good location very helpful reception staff, fantastic indian restaurant, pool for the kids

the kids loved their 'kids checkin' area too

we had free access to the spa & gym

and if we wanted to get room service to send some up it was 5 per day

found pillows a bit hard. bar prices a bit expensive. parking charges 10, bit much we thought.

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

great receptionist and great gym staff

it also has a gym, pool and spa which are available to guests

modern and clean room. great room service.