of laundry self service units(pay and use) like the ones in singapore, lack of variety in the

water pressure in the shower was very good. wifi was fast and reliable.

when you wake up in the night gasping for a drink but know the bar would be closed

staff are very accommodating. comfy beds. good selection at breakfast

the staff were amazing friendly and helpful. the breakfast was fabulous

i think it slipped through from the laundry company and just got missed when making the bed up and probably

great breakfast included comfortable rooms, clean, quiet , good coffee, even a dry cleaner/laundry across the

to find, decent car park, secure rooms, good room service, comfortable room, espresso machine and fresh real

service, rooms, facilities, staff - we were a group of 10 (kids and adults)

i could get room service for dinner which is a winner

no hot water in the shower - breakfast not very assorted - no laundry service

no laundry

quirky touches laundry room with iron. 10 early check in suited our needs :)

a laundry room is available, but that feels like it s creating extra effort for the traveller

was about 14:00)

on reaching there we found out our kids couldn't use

there could have been more electrical outlets in the room; wifi was not very strong

1st evening of our stay and the lady was lovely friendly and helpful, even reminded me of free wifi in the hotel

on reaching there we found out our kids couldn't use

also, 24hr room service was advertised but was told that snack would take 40mins to prepare

bathroom dirty, ground floor bedroom window didn't shut properly and was right by the outdoor laundry, no privacy

no wifi possibility

breakfast was good, the location is good too,you have lots of shops nearby and good transport, the

a room with enough space for three people, we had a flat screen to and en suite bathroom and breakfast included

a sitting area with a coffee table, sink and mirrors in the room, fridge, water, continental breakfast

laundry fee is high

was great the staff were pleasant and very helpful the place was clean i enjoyed the gym

no kids running around bar at11pm and noise fm event

clean gym 24 hours available, good breakfast

location it s clean the gym

a very modern facility. gym. free laundry facility.

laundry in basement - 5 to wash and dry a load

wish there was laundry in unit

gym room and laundry room too dark

laundry facilities and gym were both available, but both very small, and away in a corner of the

the hotel is new, modern, very clean rooms, nice bathrooms, great bar and restaurant with decent food

depending on the day this can be very affordable for a spa break

food was great. friendly, modern stylish. great service and amazing spa facilities

breakfast staff, cleanliness off the pool, breakfast selection, location, room standard and size of bathroom,

pool was great for the kids and room was comfortable

same breakfast everyday laundry services expensive

the parking rates, no daily room service.

room service staff didn't speak very good english and had to repeat order 5 times

are room was well situated next to the gym which my partner couldn t fault

the bar area quiet and comfortable

maybe the loud laundry vehicle under my room at 4

the receptionist did suggest they may have come in through the window as they are backed up to laundry mat but

the people who deliver the laundry (outside my door at 4:20am) we re making such a noise conversing and

staff are excellent clean great food great location free parking and wifi close to

we had opportunity for early check in as well

we couldn t get through to room service on the night we stayed but i think they were fully booked

it was pretty good, we stayed as a family, very welcoming to us and the kids bed was also

great food and wonderful room service

clean, great facilities, easy check in and out, good breakfast and easy parking.

kids received complimentary treats.

far away from wembly cost us 23 in a taxi no late bar after concert it would have been nice to have a drink

appreciated that you could ask for room service but it wasn t automatic as it isn t always necessary and

if you are with kids, something like that is missing in the evening, and there are no such activities in the

room service menu said 24/7 but it s only available when the kitchen opens at 5pm

when requested, room service must be done via an app which led to an order being missed by kitchen staffand was

high laundry price.

the sliding toilet and shower door. lack of gym equipment

a very comfortable stay, the room, breakfast and overall service is superb

wifi is so good, reception service is perfect, nice staff, best room in london

very friendly and appreciated our early check-in, which was especially helpful since we had two kids with us

no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

wifi worked very well

the hotel is just beautiful. both kids aged 16 and 12 loved it! what more can i say?

i went with the impression that the use of the pool was free, but you had to pay for the gym and spa as it was

more choice for breakfast buffet

my first time checking in a hotel with no fridge, ground floor with laundry area window view, dark corridor

laundry is quite expensive, but we found a lovely self-laundry place a few steps further along high

towels left in the bath for laundry were ignored on one day - but towels hung on the door pegs for re-use were

cost us 121 for a load of laundry, incl 4 each for my wife s smalls (i could hold 5 pairs in one fist

great friendly staff, room service was excellent

fantastic location for kew gardens and on site parking a great bonus

hotel location was perfect for kew gardens and the parking arrangements outstanding

and horses was excellent, the location, the room, the bed, the bar, the breakfast service, the parking and most

fast wifi

the wifi could have been better, but that may have been due to our room's ground floor location.

there is also a laundry facility about three blocks away

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

room service was excellent and not pricey at all

staff were not wearing masks and there were kids running around the adult bar

they will charge you fortune for laundry

there was dirty laundry in the corridor as you had to walk to your room

like 4-5 stars, everywhere clean and tidy, all furniture is new and modern, staff very friendly, wifi top level

bar area and restaurant were really good

clean comfy room,large bedroom with large bed,powerful shower free wifi.

was the same no on-site laundry front desk could have a list of restaurants available in the

the lack of self-service laundry facility

had hoped that the bathroom would have heated equipment to dry laundry or towels

laundry would be a nice option and perhaps rotating the breakfast options

amazing staff and good breakfast ud83dude0b

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

there's no laundry service.

over all the spa and the stuff we're all helpful

great room service and housekeeping

took 1 hour to get and when received i should have never paid for was equivalent to a kids meal

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

i politely requested different and was told they had issues with laundry so no more were available

was very bad to much money for the room and not really friendly as i never got proper room service the worse

bed almost filled room, i had shuffle sideways under a shelf, to get past the end of the bed wifi was very slow

well appointed room, good wifi

room was located in the basement near the laundry room so when we checked in (4pm ish) and we were shown to our

no wi-fi, no restaurant, no laundry, no room service , no kitchen

its quiet as its on a residential street, and has wifi so you can get work done

here over the years but it appears some of the comforts, free breakfast and a mini kitchen for guest to warm

no phone in the room for room service

had an issue with a lady and kids in the hallway outside out door

no bar open in the evening that i could see.

need to get away from the kids for one day

hard pillows but i m used to feather, no room service but it s not a massive hotel

modern hotel and quite clean, and late check out was easily arranged

loud noise at 3am when the hotel was hauling around laundry carts right outside the room for about 20 minutes

were placed in the annexe and at 5am a laundry delivery arrived , the trollies have solid wheels instead of air

the hotel has newly furnished rooms with kitchenette and laundry facilities

had to do laundry down the street at a laundromat was quick and convenient

no reasonably priced laundry nearby.

in a back room close to an exit the doors keep banging all night and wasn't able to sleep, the laundry was right

they helped us with check in as it was little late

the kids hated it and it was a bad experience for them

when we need extra plates and cutlery doesn t hesitate to get these items for us from the kitchen

the kids hated it and it was a bad experience for them

was next to the laundry which gave it a chemical odour the entire time we were there

window opened to the laundry room in the hotel and the bedroom window was next to the smoking area so from 9:4

laundry room was a bonus too

it was down stairs and was dark and the stairway and hall was littered with laundry etc

nice stay, cookies very good, allowed early check in, without asking any question

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

the laundry that was supposed to be clean, smelt disgusting

the laundry was clean

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

location was excellent and free onsite parking albeit slightly limited in numbers

laundry, no lemon for gin and tonic, nowhere to spend time without being in room other than

were woken at 5am by someone delivering laundry bins right outside our window

lower floor rooms had no view other than laundry bins

room was directly backing onto where the laundry is, woke up at 5am with loads of loud banging and noise which

- bathroom door was creaky & no toilet brush - room location was right next to staff entrance & laundry carts,

our room apposite laundry room, bit noisy.

no pen,laundry bag, any toiletries

the pool was open

fantastic gym

the hotel also has a gym & swimming pool for guests to use

room service meal lovely as was the friendly gentleman who brought it up to us

my room was immaculate, spacious, and very comfortable

the admission to the gym / pool was nice

staff were so amazing, it was great to be able to use the pool, and the room itself was lovely with such a comfy

help,room was spotless and spacious, towels and even dressing gown all provided, decorated of the bar was

a vacuum cleaner stored outside bedroom door with other laundry items stacked up

also the printed wifi password was wrong so that was really annoying till i phoned up reception to check

we stayed one night with 3 young kids and then the 2nd night just as a couple

very noisy room located next to staff quarters ......no spa bath as advertised....

gorgeous decor, beautiful garden and bar and the rooms were super comfy with lots of thoughtful little touches

hotel with nice bar area and the room was clean and very comfortable

staff would sometimes be managing the bar and the desk together which meant you could be left waiting for a

no comfortable area to sit while awaiting room apart from at a table in the bar area which was without atmosphere

bar area with a few board games and a pack of cards that i used with my son age 8

and laundry service is a bit more expensive than out of the hotel but that's usually to be expected

very near to wembley part metro station, only 2 minutes walk, plenty of shops for quick bite, laundry, dry

but they have laundry service

late check out only till 2pm. needed to be stay till 6pm and was willing to pay

the location is super and the gym has all the bits you need to keep ticking over while travelling

sure if there is room service, but would be nice if one doesn't want to leave the room for a day