also no laundromat facilities on site, would be ideal for guests requiring laundry services

pool facilities were only ok at the time we visited but we still enjoyed the pool

wifi connectivity.

we were told that there was room service available and

hotel was easy to get to, parking was good and the staff were amazing

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

breakfast was included in the price and was able to have this as room service at no extra cost

really comfortable, last minute late check out too which was really helpful. good location

staff so polite plus a nice little gym, bar/bistro area very pleasant, good parking & location

gym could receive an upgrade.

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

dated decor, it felt very dark everywhere and the gym was very small.

the breakfast is exceptional

the staff were nice and the location was great. lovely sitting outside in the bar area.

room was a little snug (although others in our group had a larger space)-as was the breakfast table-not enough

small room for three people and no laundry service

plenty of parking. good breakfast

staff were so friendly, they were also really good with our kids

allowed us early check in

very helpful, storing bags and golf clubs and calling taxi for us.

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

the laundry for the next day was piled up outside of my room

not acceptable to have laundry bags lying in the corridor

the wifi could be better

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

pet dog in guests room next door was barking a lot before bed time

there was room service available and staff were all very nice

the breakfast was lovely and excellent value

good value for money, friendly service, ideal location, comfortable clean en suite room, parking, bar and

good location, parking, very clean

great parking and close to shops and restaurants

wifi access in the bedroom was unavailable. access only available downstairs.

parking large car park next to hotel with plenty spaces, no charge to park and easy access into and

water is provided in the room and deliver laundry to room - both need to be collected at reception

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

lifts, banging doors at all hours of the night, could hear people using gym using heavy weights and equipment,

breakfast was very good

in self service breakfast

good continental breakfast staff friendly and helpful

the extra charges for parking and early check in.

the staff were friendly the hotel was very clean and the restaurant was very nice also the spa area was great

breakfast was excellent.

no options to dinner after 9:00pm, difficult with kids

facilities to make your own breakfast ( breakfast food provided free) and cook other meals , laundry, free

noisy delivery of laundry very early in morning

e laundry) were out of service for a long-period; when i asked for a compensation the reply was

laundry and breakfast with communal kitchen

the common facility where cooking and laundry is performed has limited space which is too small for an 18room

family room, loved the bunk beds for the kids, nice touches for the family like top trumps game, books and

room was clean and staff were nice to us and the kids.

but the best thing was the little box for the kids - books, crayons, toys, games and mini marshmallows for

not have been more helpful - from parking, to information on local venues etc, to arranging a late check out

the option for a late check out was greatly appreciated as well

we definitely had to wash dirty laundry the moment we checked in

i had two rooms with all kitchen and laundry equipment

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

kitchen wasn't very clean and also we stayed 7 nights and no one cleaned the room for so many days

slight let down was the shower was quite dirty especially the shower hose, and one of the bar stools had something

wasn't told it was right next to the rubbish collection and laundry truck pick up area

36, ground floor: next to laundry, smell of detergent overpowering

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

the location of the room could be better. one window was facing the laundry and service exit.

alot of noise from wedding party and kids running around

a room overlooking the laundry

no on site laundry service

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no

the hotel laundry was directly outside

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

the water in the swimming pool was very salty!

breakfast crockery could be cleaner

the staff were amazing with my kids

inside all the workers very lovely and caring this hotel should be a 5 star not 4 star me and my kids and partner

, breakfast was ace what a choice, for such a large hotel it was very quite

the pillows and room situated over the laundry room. the road works and diversion.

bed good didn t have breakfast

could not swim on saturday morning as they have kids lessons until midday

gym open 24/7! ud83dude42 breakfast fantastic. great location.

6 tray service was not mentioned on the room service menu

woken up at 11pm by a delivery of laundry banging and clattering then again by bottle bank under the

night stay, as we were given fresh towels, water, etc but the room was not made up and the old laundry left in

we got a puncture when we were about to leave they helped us sort out the rac and gave us and the kids free

parking and pet charges are a little steep but hey ho, it's okay.

nicely located with lovely views. spacious and comfortable suite. free wifi easily accessible.

my laundry was lying in my room for 3days

lounge bar could have been a little bit more upmarket however they are i'm the middle of a refurbishment

weekend breakfast doesn t start until 8am, nor does room service.

is good, lots of parking, staff is lovely and friendly

was disappointing that some other guests took parking spaces designated for ev charging when they were not in

good bar and

room service was poor - no one collected my card so i had to phone for it - no pastries, no spoon

offstreet parking

free parking and internet

young waiter in the bar /restaurant was really helpful as we were in a hurry

also the room service was really

room service: one order of fish and chips, no drink: 25 pounds

slight doggy smell in the bar and and breakfast area due to the hotel welcoming dog walkers , i am being picky

close down the bar before midnight, which surprised me

bar is a lovely atmospheric place to enjoy a drink

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

in a great location with free parking outside

was made very welcome at the hotel and the food and bar manager went out of his way to

parking good

parking was a little issue but nothing major

noisy outside from early morning with laundry trolleys and bins being wheeled past!

taxis which never came, the cosy double was in the basement which required walking past all the laundry to get

there was laundry all left in the corridor

tidy laundry left in corridor, although i m sure this was just on change over.

was a ridge in the middle of the bed where the two mattresses met and the room was right by the laundry room so

has available parking and a good restaurant

no room service available after 9pm despite documentation stating room service was 24 hours

hotel is very basic and the wifi comes and goes

the car parking signs as you enter warning of fines, not the best first impression.

night very long wait for room service

gave my baby's clothes to the laundry service for washing

lovely bar and breakfast area. rooms are very comfortable and well appointed.

i loved the spa and swimming pools. good customer service from the front desk.

just one thing really on our way to the cedars health spa was dark.. some lighting would be nice

room serviced daily to a high standard

friendly staff, great food and a fantastic outdoor pool

room service breakfast mixup was not tragic

with wifi and tv

we weren't warned in advance so was pretty inconvenient small kids

the breakfast (room service) was not great

a vacuum cleaner stored outside bedroom door with other laundry items stacked up

the bar is stunning - great to wind down in after a long afternoon at twickenham

very noisy room located next to staff quarters ......no spa bath as advertised....

gorgeous decor, beautiful garden and bar and the rooms were super comfy with lots of thoughtful little touches

we actually didn t use the bar or restaurant but they both looked amazing

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

laundry was cleaned as communicated; very good

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

only offer scrambled eggs as they use liquid eggs and don t actually have eggs in the kitchen

having the gym/pool/spa use included is worth its weight in gold, and so useful for it just being next door

there are not much fiid choices in the reataurant and for room service as well

great facilities, staff and so friendly and helpful and the pool and spa access is easy and spotless, also the

the breakfast was plentiful and delicious, with a nice range of options to suit all tastes

the restaurant and bar area had a great atmosphere, ideal for relaxing before or after a match

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

can hear everything so the noisy kids that were running around until gone 11 were as annoying as hell

it is a stunning location in the private vineyard with onsite free hotel residents only parking by the hotel

only criticism was we were in room 5 above the bar and the speakers are in the ceiling of the bar which gave us

to find car park at night but easy parking just outside hotel

laundry, no lemon for gin and tonic, nowhere to spend time without being in room other than

lower floor rooms had no view other than laundry bins

were woken at 5am by someone delivering laundry bins right outside our window

we were told it was a croissant machine but it sounded more like a laundry

on the floor for child, no safe box in the room, they charge extra for parking, no same day laundry service

self service laundry on the forth floor

bathtub, noisy and ineffective heating system, stained and dirty carpet, inadequate laundry facilities

bedding felt damp, and a terrible smell of damp laundry lingering

excellent service, friendly staff, coffee, tea and biscuits every morning in your room, laundry service for

laundry rooms while serviceable, needed a tidy-up

the laundry that was supposed to be clean, smelt disgusting

the laundry was clean

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

in a good location. nearby to shops. free car parking available and comfortable room.

dirty laundry at reception

arrival our allocated room had not been made up, dirty laundry over the floor

also the pool was warm and the gym had good facilities

liked just about everything, lovely comfortable bedroom, great bar and restaurant and ease of parking

accommodated our pet with a nice touch of a bed plus treats

small mini gym that had the essential cardio items and some free weights

great for kids to run around

room service was excellent and breakfast good

receptionist and bar staff are always so kind and polite

we had dinner in the bar, fish and chips were tasty, and nice bar too