wifi is a bit hit and miss, mainly a miss for our stay.

great mini bar options and sweet little toy basket for the kids

parking available

for the parkrun on saturday mornings, great location to be close to local restaurants and hotel parking is a

family room was excellent and the kids particularly enjoyed the toy box that was in the room too

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

15h no linen from laundry, entering room at 16

no on site laundry service

the bar does get busy which also has seating outside but we didn't hear any noise from our room

room, large comfortable bed, fridge, wifi, tea & coffee

very central location with free parking

lovely large room with twin beds. air con worked well. good wifi. good ev chargers.

good bar and

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

delicious well presented food albeit with a limited menu - and the breakfast was brilliant

being a pub/hotel, the bar ran out of several key ingredients for a cocktail, which was disappointing as this

walks beside the water, we enjoyed a really delicious meal here food was really good and breakfast was excellent

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

water is provided in the room and deliver laundry to room - both need to be collected at reception

just they don t have room service after certain hours.

bacon at breakfast was rather overdone as far as i was concerned, but my wife liked it that way

the bar & breakfast areas were nice, everywhere was clean & the staff really pleasant &

not acceptable to have laundry bags lying in the corridor

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

the laundry for the next day was piled up outside of my room

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

wifi in my room poor but reliably good in the library

having the gym/pool/spa use included is worth its weight in gold, and so useful for it just being next door

room service was slow but the hotel was very busy due to rugby

the admission to the gym / pool was nice

comfortable room, nice bar and seating areas. buffet breakfast.

great friendly service. we had breakfast lunch and dinner and all the food was great.

the hotel itself is outstanding set in it's own grounds with parking - a godsend

shower pressure was rubbish and a weak wifi

we were out all day the only issue was that the restaurant closed at 8pm and we couldn t get room service so

was surprised that bar meals only were available

parking is excellent

were vacuum cleaners and laundry trolleys left outside our rooms for the night we stayed there

taxis which never came, the cosy double was in the basement which required walking past all the laundry to get

was a ridge in the middle of the bed where the two mattresses met and the room was right by the laundry room so

laundry baskets still blocking the corridor at

breakfast trays left out and laundry bags and hoover permanently outside out door the whole

gave my baby's clothes to the laundry service for washing

treat 2 nights away from kids, busy life etc

lovely swimming pool

loved the hotel, especially the room. use of the spa and pool was a bonus.

great gym also

a vacuum cleaner stored outside bedroom door with other laundry items stacked up

great location great staff - especially the bar lady from ukraine

and the restaurant and bar a is great

got early check in and a little helpful late check out

in and left our over night bag at reception and was disappointed that it was not taken to our room service charge

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

was clean and inviting, bar area was clean and the staff where very friendly and accommodating

wifi codes seem to be for one or a few days only so i was often trying to relog in

really comfortable, last minute late check out too which was really helpful. good location

the wifi was not easy to get into

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

the location of the room could be better. one window was facing the laundry and service exit.

36, ground floor: next to laundry, smell of detergent overpowering

wasn't told it was right next to the rubbish collection and laundry truck pick up area

and we really valued it being open 8am-8pm as lots of hotels have restricted swim times for kids

- bathroom door was creaky & no toilet brush - room location was right next to staff entrance & laundry carts,

laundry, no lemon for gin and tonic, nowhere to spend time without being in room other than

on the floor for child, no safe box in the room, they charge extra for parking, no same day laundry service

lower floor rooms had no view other than laundry bins

were woken at 5am by someone delivering laundry bins right outside our window

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

the laundry was clean

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

the laundry that was supposed to be clean, smelt disgusting

because the hotel was quiet she let us have a late check out at no extra cost so that we could come back and

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

there's no laundry service.

location, staff and spa facilities were the highlight of my trip

i think it was fine. any thing that was uncomfortable was rectified by room service.

the staff were amazing, gym and pool awesome, room very good!

i politely requested different and was told they had issues with laundry so no more were available

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

lovely hidden gem with a bar downstairs to relax highly recommended

the room service was brilliant and the staff was easy to get along with

location, breakfast and bar were great

no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

free wifi

the gym and spa

liked the bar area, restaurant and pool

wifi signal poor/ lack of communication between staff.

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

there is also a laundry facility about three blocks away

lots of kids booking cheap rooms to have partys and get drunk during lockdown

good breakfast,early check in accomodated,friendly staff

gym was good and staff were courteous

booked a twin room for 2 kids and 2 adults

good food in at the bar

choice at breakfast

kids received complimentary treats.

the hotel has a secure underground car park if, like me, you drove to the hotel

good free wifi access

wifi in the room was a bit hit and miss, ok downstairs

hotel location was perfect for kew gardens and the parking arrangements outstanding

good range of tea coffee and biscuits mini bar available but not used great breakfast choices certainly will

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

restaurant selection, breakfast and dinner, was more than enough for both us parents and children (7 and

breakfast was very good value (kids under 12 eat free)

wifi is really poor especially on the 4th floor, and because the hotel is soundproofed your mobile

not use the wifi or the pool

laundry facilities and gym were both available, but both very small, and away in a corner of the

spacious apartment, in-house free laundry facility and scenic surroundings.

laundry in basement - 5 to wash and dry a load

wish there was laundry in unit

a very modern facility. gym. free laundry facility.

for those that needed to wash there was laundry facilities available

there is a laundry with washing machines and dryer available for a small fee which we found

good facilities like bar, restaurant, gym and laundry room

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

self service laundry facility is a plus

check in and late check out

rooms were lovely and clean and there were some facilities to enjoy such as: a pool, gym and sauna

staff who are great with kids, food is delicious, spacious dining area, not too crowded, pool could be warmer

pool was great for the kids and room was comfortable

very helpful late check out friendly and great food

breakfast crockery could be cleaner

had everything we needed, ordered room service, arrived quickly and was tasty

lot of creepy crawlers managed to get into the room and the wifi reception wasn t as speedy as would ve like

view from room, friendly staff, helped us with any queries, easy parking, tasty breakfast, good room service

breakfast was lovey lots to pic from , also very friendly to kids

woken up at 11pm by a delivery of laundry banging and clattering then again by bottle bank under the

night stay, as we were given fresh towels, water, etc but the room was not made up and the old laundry left in

huge thanks to the receptionist who was so lovely and kind on friday night and who brought me room service

we were allowed a free late check out on request (12 instead of 11) which was great as i was doing a 10k race

more staff in bar and restaurant to attend to customers needs more attentively

nothing to dislike - only slight issue we experienced was problematic wifi signal in our room.

and they had room service

we didn't eat here in the evening but the bar and restaurant were very busy, breakfast was

close down the bar before midnight, which surprised me

wifi in our top floor bedroom no 14 was very weak and sometimes none existent

cheerful relaxed atmosphere, interesting decor, food available, pet friendly, great staff

kids can play pool, ping pong, or giant jenga

was exactly as we would appreciate as a couple without a child, yet also very accommodating for kids, so we

very cool vibe and games were great for the kids

they have a small gym which is well equipped and is perfect for a quick workout

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

the room service menu after 11pm was very limited but otherwise you couldn't fault them at all

it would have been nice if there was still a bar open for service

wish the gym facilities were better and there was a pool. perhaps some more spa services?

food in restaurant very good and so helpful that both bar and restaurant open late even on sunday evening

my first time checking in a hotel with no fridge, ground floor with laundry area window view, dark corridor

towels left in the bath for laundry were ignored on one day - but towels hung on the door pegs for re-use were

cost us 121 for a load of laundry, incl 4 each for my wife s smalls (i could hold 5 pairs in one fist

laundry is quite expensive, but we found a lovely self-laundry place a few steps further along high

think the only thing i would say here would be the gym

wifi connection

old and very dirty the common areas it doesn t have a lift and the stairs that we come from the parking were

free parking. restaurant on site. shower good, bed comfortable, way check in

into the bar was daunting at first, but i think that s being reviewed

wifi available in rooms not organised at all, had to search for a vacant room unfriendly

place had an unusual smell, a combination of wet laundry and incense(

not enough tea. watch out for laundry service ,excellent but expensive.

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

couldn t do own laundry and would have liked more tea selections

no self serve laundry facilities, charge to use the fitness center

you need a guest laundry where we can pop on and dry a load of washing.

was opposite laundry room and door was left open - a lot of light broke through into the room

location to terminal 4 is excellent the facilities are really good in the hotel from the gym to the bar

he was most concerned and offered a late check out as well

gym was clean and useable

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

pounds for an early check in

also no laundromat facilities on site, would be ideal for guests requiring laundry services

no kitchen or room service

we arrived early, got a great parking place and our room was ready 2 hours early amazing rooms kids loved their

cooked veg breakfast for me and also lots of other good breakfast choices

was a little noisy as we stayed on the 2nd floor so there seemed to be kids running up and down or bouncing up

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

intentionally chose them for their laundry facilities

helpful staff. kindly an early check in was provided.

i would recommend them including cash services and also having extra room services.

good location, late check out and great breakfast selection.

laundry services

available facilities including gym, reception and early check in (for a fee)

great location - great rooms with great views, comfortable beds and a great bar on the roof.

station in front of hotel/ nice bar restaurant on top floor with terrace and view on airfield/ efficient and

breakfast was excellent, gym was fully loaded. great bars and very good staff.

good laundry service

meals, bar and laundry expensive, but probably same as any other hotel in this

were all professional, helpful and friendly had meal in bar area which was very enjoyable and not too expensive

the hotel staffs from reception , foods and bar( room service) and room cleaners all are very helpful

can't imagine how it would have been for any parent trying to get their babies or kids up with everything else