the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

rural location with spacious rooms and gardens and ample parking

1 ev charger, which a guest left their car on from mid afternoon saturday until sunday morning

plenty of space for parking

room was a little snug (although others in our group had a larger space)-as was the breakfast table-not enough

very friendly and helpful from eleonor on reception through to mary and tessa in the bar and restaurant

we weren't warned in advance so was pretty inconvenient small kids

that the bar service was a little slow

the tv was smart and set up for streaming via free wifi

surprisingly expansive hotel with a good feel in a good location and the kids loved the pool

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

can hear everything so the noisy kids that were running around until gone 11 were as annoying as hell

we had dinner there both nights and the food was great, the breakfast in the mornings was excellent

lovely breakfast

the hotel lacks facilities like pool, spa which would have made this luxurious

arrival our allocated room had not been made up, dirty laundry over the floor

dirty laundry at reception

i discovered an outdoor gym and a dog and boot washing station which could be useful for those on a walking

pleasant staff, free parking, great surroundings for a walk, excellent breakfast, large pool

unfortunately the bar and restaurant were closed but apart from that facilities were excellent

our room was ground floor and down a corridor where we had to pass all the bins and dirty laundry, carpets are

do not provide room service at this time

very modern clean accommodation, at a good price. secure parking and free wifi were provided.

the bar area was nice and friendly staff

the wifi was intermittent and not available in my room.

small room for three people and no laundry service

location for kids activities

allowed us early check in

great location, friendly and professional staff, good breakfast.

bed lovely lady on reception who gave a late check out as we didn t arrive till just after

also no laundromat facilities on site, would be ideal for guests requiring laundry services

charging of using pool facility

was a little noisy as we stayed on the 2nd floor so there seemed to be kids running up and down or bouncing up

restaurant closing at 9:00 pm and no room service

reception, bar and restaurant staff were exceptional, great fun,wanting to give us a great experience

the pillows and room situated over the laundry room. the road works and diversion.

they provided a lovely pet bed plus bowls and treats

pool and gym is quite small, and sunday morning saw a large group of children in the area

staff are brilliant - they allowed us early check in early and late check out

didn t realise the pool had been closed!

receptionist and bar staff are always so kind and polite

everything but the gym :)

wifi kept failing which was a pain because the mobile signal is choppy

great for kids to run around

information, poor wifi, small bed, poorly equipped rooms for 'business' hotel, indifferent staff

good location with convenient on site parking

bar area could do with a lick of paint but it s not untidy and almost adds to its charm in a way

room was clean and well presented bed was very comfortable great off street car park at the rear bar staff very

comfortable beds and good bar and thai restaurant on site

nice bar and quiet sunny back garden

morning noise immediately outside bedroom by laundry being collected in large trolleys by lorry

the domestic staff threw the dirty laundry bags down the stairwell several times whilst they were doing their

we were also woken at 4:30am by the laundry delivery which made a lot of noise for about half an hour which

the room had a view of the laundry area and there was no fridge in the room

room was of a poor standard (no fridge outlook to laundry bins ect) mel at reception, reassigned our room and

laundry carts being moved 10pm and 5am

no laundry facilities

bedrooms need updating. pet hate of mould in the shower and poorly finished sealant

check in was ok despite being quite late due to delays in travel. room was pet friendly.

the wifi works well in the rooms

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

laundry was cleaned as communicated; very good

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

breakfast was superb and the parking was good value, and there was a free 24 hours gym

my laundry was lying in my room for 3days

lounge bar could have been a little bit more upmarket however they are i'm the middle of a refurbishment

breakfast there could have been more of the thick crusty bread available instead of sliced bread

i requested late check out and it was confirmed but we were called in the morning and told we had to pay extra

was disappointing that some other guests took parking spaces designated for ev charging when they were not in

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

we had a room service meal which was delicious (chicken and wild mushroom pasta), better than expected

no service charge for room service.

wifi kept going down

probably the breakfast needs a bit of more variety especially to accommodate vegetarians.

small issue with the laundry which was eventually positively solved

there is a bar you can sit in, it's when you come in on the right, reception desk on the left

very poor wifi signal in 407.

the wifi didnt work very well for us

buffet breakfast had enough choice but was not very hot a little disappointed

great pool and good little gym!

had everything we needed, ordered room service, arrived quickly and was tasty

view from room, friendly staff, helped us with any queries, easy parking, tasty breakfast, good room service

, breakfast was ace what a choice, for such a large hotel it was very quite

disappointed the spa was not open.

the laundry for the next day was piled up outside of my room

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

not acceptable to have laundry bags lying in the corridor

were amazing and i would like to make a special mention of the gentlemen looking after the parking and carrying

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

had a meal in the bar area and the food was excellent

wasn't already half in i would have asked to change rooms as it was like trying to shower with a kids watering

we had contact with were great especially the 2 (saturday morning & evening) that also worked the bar at the

location was extremely pleasant, staff ultra helpful, wifi excellent

e laundry) were out of service for a long-period; when i asked for a compensation the reply was

good to have laundry facilities

the common facility where cooking and laundry is performed has limited space which is too small for an 18room

laundry and breakfast with communal kitchen

but this really put the icing on the cake when mr laundry delivery man pulled up outside the hotel on a

the wifi is fast and free

my wife said she had an unpleasant experience with a snobbish female staff at the spa centre.

gym, pool, sauna. room immaculate, smart tv accessible

the service was amazing the staff were very helpful and great for kids

wasn't made aware of how to connect to wifi

i had two rooms with all kitchen and laundry equipment

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

we definitely had to wash dirty laundry the moment we checked in

breakfast was lovely, although each day i did have to explain i was a genius at booking

staff very friendly, the also pet friendly which was very convenient for us because we have dog

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

no room service sunday and not light lunch option, only set full sunday lunch.

staff were lovely, from entering the hotel, the food service, the bar service, the room service everything was

safe, secure and convenient car parking

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

water is provided in the room and deliver laundry to room - both need to be collected at reception

called twice on the phone for room service to order food and nobody answered.

bacon at breakfast was rather overdone as far as i was concerned, but my wife liked it that way

the wifi also did not work on my colleagues work laptop

the property advertised laundry facilities, however, they fail to inform you that it s only available on

said on laundry bag that if u hand in by 8

wifi poor bedrooms need a bit refurb especially bathroom

very clean and comfortable room. wonderful room service and right in the heart of woking

breakfast spread was reasonably good as

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

comfortable, excellent wifi and spacious room

minutes took my order but room was freezing and after waiting 25minutes decided to have meal as room service

parking

had great room service for dinner

family room was excellent and the kids particularly enjoyed the ‘toy box’ that was in the room too

for the parkrun on saturday mornings, great location to be close to local restaurants and hotel parking is a

from reception staff; large bedroom and bathroom; free on-site parking; proximity to teddington high

but the best thing was the little box for the kids - books, crayons, toys, games and mini marshmallows for

to railway station with direct line into london, free parking, big comfortable and quiet rooms ( in the annexe

hotel wifi did disconnect me a lot but that may have been me not logging in properly!

easy access, secure parking, spacious and comfortable room

good selection of drinks and food incl kids menu which was fairly priced

bar area very cosy to enjoy a nice drink and some chippies

had room service too for dinner (tea where i'm from) which was nice and very enjoyable

15h no linen from laundry, entering room at 16

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no

noisy estates/laundry yard banging early in the morning and during the day

no on site laundry service

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

very clean, comfortable and quiet room. excellent breakfast. ample free parking and free wifi.

wonderful shower experience great wifi easy parking ( make sure you register at reception) good vegan options

nothing really. didn t have a gym/leisure facility.

at checkout, they charged me twice the same laundry - luckly i checked and they quickly corrected the bill,

laundry was complete ruined when my whites were washed with my blacks

beautiful we unfortunately didn t get to use the spa only due to limited time we had but the bar and restaurant

no kids menu which could not be found

room was beautiful we unfortunately didn t get to use the spa only due to limited time we had but the bar and

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

wasn't told it was right next to the rubbish collection and laundry truck pick up area

36, ground floor: next to laundry, smell of detergent overpowering

the location of the room could be better. one window was facing the laundry and service exit.

the bar and room service closed a little early

we chose a light breakfast as we were having a body massage after and did want to disgrace ourselves

dinner in the bar was very good and breakfast was

there's a lot for kids to do both at the hotel and in the area, so it's great for families

breakfast was amazing

the spa was also great, as was room service

room but it overlooked what we think was the laundry room, so it was quite noisy in the mornings and during the

room hasn t been properly cleaned by the housekeeper with the old laundry and rubbish still in the room

room, excellent food and wifi and interesting history

quality of coffee at breakfast was disappointing. bar meals are too pricey.

ample parking, extensive well kept grounds, clean rooms, excellent bathrooms, helpful friendly staff and

we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

it was a bit noisy at times - laundry truck and other annoying outside noises.

no room service however i could collect my food and take it up to my room

the petals on the bed were a very nice touch!!

very large bedroom with lovely view of the golf course

were spacious, comfortable and clean the food was excellent, and the manor lounge/bar lounge was great

everything, especially kids club

spa was great, as was the gym, lots of equipment available

is a beautiful hotel located in a wonderful forest surrounded by trees and golf courses, it has great facilities

instructions need to be better and sent in advance, plus you need better parking