down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

greeted with dirty laundry at hotel entrance

wifi did not connect at all in single room

we stayed at this hotel to attend the pga golf championship at wentworth

friendly staff lovely room great breakfast excellent location

the private doors for laundry/house keeping are worth avoiding

ud83eudd23 the housekeeping and laundry rooms have doors with no soft close like the hotel rooms

lounge area and bar facility

lovely breakfast the next

nice outdoor area for a drink at the bar when we arrived awaiting check in

location of my room 417 - view of the laundry carts!

but must admit i didn t understand why receptionist told me bar closes at one am and it closed at 11 and was

updating the main hotel rooms, hence the bar wasn t open.

excellent facilities, great bar and restaurant. good food. fantastic location. lovely staff

the bar and restaurant downstairs are also very good with them being all good for us to take the

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

fab breakfast with huge amount of

wifi and cellular data do not work well in the building

room was noisy - some sort of industrial air con or laundry unit was above my supposedly deluxe room and

was good and the wifi fast and easy to use

lovely staff and super fast room service

due to covid there was no room service which was fine but already very limited tea and coffee and had to request

staff were very attentive, friendly and professional in each department, chris in the spa looked after us all

noise from laundry during the night

laundry cage crashing past our room at 6

ready for us before 3 which was great , the hotel is so pretty the room was lovely, and a nice bar that stayed

brilliant bar and reception

suitable for families and pet friendly

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

the inside of the kettle in room looked like it had seen better days, no bar open being refurbished

very little in the way of facilities ie no bar or restaraunt

wifi or password untill we left

went for swimming but some kid had pooed in the pool, so told us to get out and we could not use it

good value price. great lego pieces on room walls. parking is a stone throw away from hotel.

entrance area (parking and little road) seemed a bit underwhelming and scruffy

the cost to us , for a working stopover was great value for the quiet room , proper shower & easy parking

breakfast was lovely

arrival a dirty piece of laundry has been left on our sink, this was dealt with quickly by staff

large laundry trollies living in the hallway less than attractive

exiting the lift to get to the room the area was full of trolley s containing laundry etc they remained here

think we may have been above the laundry which had machines going all the time

car park, which overlooked fields and trees, so not too bad - but it also overlooked the dirty laundry bins,

no laundry service or clothes washing machines

lack of gym/swimming pool facilities

as a family of 2adults, 2kids and a baby this was much appreciated

room service forgot drink order to bring just gave food and left after 30 or 15 minutes i called to

wifi was down and they coukdnt fix it, even though theh said it would be sorted by the morning

wifi should be free in the rooms. rooms are dated. steam room was poor.

they gave us a menu for the other restaurant so the kids could have a pizza while we were having our meal

they gave us a menu for the other restaurant so the kids could have a pizza while we were having our meal

all staff very helpful from reception, bar staff, restaurant staff

we had free access to the spa & gym

there is a bar below and restaurant on the higher floor where you can get food or where you will get your

little selection of breakfast for all, kids entertained with football table and various games around the lobby

wifi was good

room & bathroom was very clean however the carpet had human hair on it in the bedroom

staff were friendly and it even had a gym that we were free to use during our stay

was able to do laundry and younger guests could play playstation upon request

need to use the intercom to get buzzed in and only one elevator goes directly yo the 8th floor laundry room

the small store inside from which you could buy laundry etc , the cleaning staff was good

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest laundry

with kitchen laundry facilities two tvs breakfast restaurant beds dog friendly location for legoland and harry

breakfast was also fabulous, loads of choice from the buffet, or you can also order from the menu

the gym is very well equipped with everything you could need, whether it be strength, cardio, pilates,

kids activities, environment, food ud83dudc4dud83cudffb

the hotel grounds hosts wellness walks, there is an outdoor gym, tennis courts

the service was incredibly slow - they seemed shorthanded on every front, especially in the kitchen

we were traveling with a few kids, and there was an issue with our room that initially caused us some concern

thing was fine except a mix up with room service for breakfast we onlyr eceived one breakfast 13 was suposed

from the warm welcome in every department to the extra comfy beds, spacey bedroom and facilities, kids welcome

very limited room service menu choices.

pool was handy great for the kids

room needed updating, shower hardly worked, and old laundry/ cleaning trolley left out in corridor permanently

nice spa and swimming pool, well equipped gym

friendly and helpful although when we checked in we weren't told about the leisure facilities or wifi, it was

spa was great, we booked a slot in advance and it was great that they had all the facilities like

quality is excellent from room service, bar and dining room

no accessories such as room slippers, shower cap or laundry bag were available

and then my laundry which i left in the bathroom they all got soaked and ruined

being kept awake all night with laundry

and then my laundry which i left in the bathroom they all got soaked and

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything

free wifi

park and wifi free - very clean - lovely staff - very helpful and lots of facilities in area only 15min easy

friendly welcome, proximity to heathrow, parking, very clean, and good price.

enthusiastic staff, free parking, free wifi.

wifi

had trolleys of laundry outside the window which ruined the view

it s an excellent property- would be nice if they had a pool / gym / spa!

we would like to have an option of smaller breakfast

spa was closed, wish they informed us before we made the plans

and whole setting, a spa on a barge

the pool is basically a massive jacuzzi, there was a good steam room and a sauna also

breakfast was ok - not much options for halal dining but with some sweet stuff like pancakes ,

breakfast

food at todiwala restaurant, good value kitchen menu and really helpful, friendly staff

good ac, good wifi, good restaurant/bar

only bedside lamp on because all lights in room stays on ud83eudd15 cleaning staff leaves dirty laundry in

no laundry service over a weekend and no effort made to make the guests have a superior customer

- no laundry service over the weekend

there was no info in the room (how to access wifi/room service menu/how to manage heating) some slippers with

access cottage room, full wet room facilities within a short walk to the main building, with parking very close

of staff, especially bar and restaurant staff who virtually waited on us hand and foot :-) whilst being almost

wifi connection wasn't great to be honest.

i got there with quite a situation and they arrange a check-in at 8am and wifi for a call i needed to have

wifi was slow at times. my room keys wouldn't work despite being kept away from my mobile phone.

pillow, bathroom, water pressure, cleanliness, price, wifi, staff

get a good night's sleep because of people making noise i booked 2 rooms that night for me and my kids they

and wifi and tv good

bar was shut at 21

attitude very poor, and mostly trainee kids

poor wifi cover in the annex

dinner was not 5* - the outside pool was not clean homing a frog, dead flies, leaves & frog spawn - wobbly dinner

bar lady was amazing helping us with a video we wanted to film in the bar

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

the room service menu is dreadful

the food was amazing, the spa was fantastic, and we were lucky enough to have great weather, allowing us to

sadly it was not clean either although the bedding laundry was perfect

the wheatsheaf's public pub wifi was fine speed wise but a tad annoying to have to reconnect when starting /

location was ideal and free parking was included

of breakfast clean and tidy room attendant and friendly staff great location free parking

no room service

wifi could have been faster.

beautiful grounds great location for ascot racecourse. plenty of parking

spa would have been a treat

we enjoyed a bar meal with a view of the gardens

on the patio, sipping a beer watching the kids run around the garden after a very hectic

laundry, crockery left outside our room on arrival at 3pm

the grounds were beautiful and the golf course, while overall an average course, did have 4 amazing and memorable

wifi didn t work consistently

service in the bar was poor, i sat waiting for over half an hour to be served and gave up and had room service

wifi would barely connect

the laundry was not returned, bad service.

the steam room was under renovation. so we didn't really use the spa as it was just a pool.

the gym/gym facilities could be a bit bigger

wifi and charges for high speed

food at the barn and in-room service is well displayed but very overpriced

fantastic to relax with breakfast as room service, lovely staff that brought it to us

the facilities were excellent, the pool was large enough for both us and the kids to enjoy comfortably, even

made a same day booking at burnham beeches hotel & spa after our flight was cancelled due to bad weather

only negative is that the gym could be bigger

beautiful changing rooms a lovely pool steam room and sauna

no laundry service

no laundry facilities

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

very noisy laundry room near our room, this noise continued all through the night.

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

seemed to constantly be a pile of laundry, sheets and towels, in the stairwell next to our

also got our laundry done for a great price in one day

wifi was not working and there were no batteries in the remote for the tv

the garden games for kids were a lovely touch

parking area large

the only thing missing was the shoe horn and laundry bag.

the staff in the restaurants, reception, bar and shops are very friendly

complimentary breakfast should include in every booking

only thing i didn't like was that the bathrooms are not accessible at the gym (24 hours) after the spa closes

spa facilities overpriced

booked standard double room but they give me junior room was on the ground next to laundry room in the morning

very safe parking if you have a nice car as

no clarity at breakfast what was vegan

heated outdoor pool was brilliant breakfast was very good, plenty of choice

dinner is quite expensive if you're just travelling on business but i guess i could have had room service, fab

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

no laundry

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

pet friendly very friendly staff parking good english

room was on the ground floor it was warm and clean and we had daily room service

the laundry is piled up in the hallway

laundry looked clean but not the appliances

the breakfast was also fantastic

wifi and no hot breakfast on offer.

the car parking is very tight , depending on what size car you have .

dirty laundry was left out next to the staircase, making navigating the steps tricky at times

didn't like walking past laundry bags full of dirty washing that were chucked on the floor waiting for collection

no shower gel and the extra bed was very uncomfortable for the kids

of the stay the hotel staff were really helpful, and went out of their way to ensure me and my kids had a happy

was a problem with the wifi so the tv kept loosing signal which was very frustrating

no food no room service no spa no activity

the wifi signal isn't great, and even if the signal is strong, the speed remains slow

the check-in was pretty quick and grovefield hotel had accepted our early check in

tried two tables for breakfast,an both were used and not cleared, we had to ask for clean cutlery and crockery

the breakfast was hot and tasty

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

when checking in lots of dirty laundry carts in the hall

was comfortable and quiet kids meals are very good and great value perfect for early morning flights from heathrow

was comfortable and quiet kids meals are very good and great value perfect for early morning flights from heathrow

breakfast location staff price parking

to get a hotel at a reasonable cost with ample free parking in this area is very rare

ended too early and breakfast started too late and room service would have been fab but it was explained to

very friendly and helpful, breakfast was excellent too

hotel, in a really nice area with plenty of free parking and a good breakfast

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

got given two rooms with a door between the two which the kids loved

we brought a pet and they were so accommodating, and the team were incredibly helpful.

value for money and adjacent to thrifty car rental made the stay convenient. free wifi a bonus.

we ate in the bar and the food was good

up & old cardboard to trip over & outside in various areas there are metal containers with dirty laundry &

the staff were amazing, especially the man who served us at breakfast

loved the outside heated pool you can enjoy this in the summer and also winter!

room was clean as was the spa area

30pm bar was nearly empty - no snacks requires updating kids running around 11pm struggled to open the door

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

the restaurant and bar food were lovely with a good variety of choices and areas to sit including an outdoor

free wifi advertised but barely reached the

were looking for hotel with pool and spa

from early morning rubbish collections, food or drinks deliveries, laundry collections etc--all under our window

great food at the bar and a good breakfast, really enjoyed ourselves

is good to golf course and ascot races

however, the wifi doesn't seem strong enough to support the tv's

location to attend the golf was excellent, bar staff were very good and accommodating.

no quick laundry facilities for short stays or weekends

would be great to have a guest laundry for travellers.

whoever is doing the laundry is not drying the sheets completely so it smells like pee

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

meals were excellent that we ordered through room service

staff, exceptionally clean and comfortable good location to heathrow, hoppa bus to airport laundry facilities,

there are laundry facilities, free with token, and laundry soap is usually provided, but they were out when i

more laundry facilities would be helpful.

great bed, space, laundry and facilities

had a self laundry as well

no hair dryer. no laundry bag.

comfortable, great liocation, nice bar area and nice bedrooms

great to have access to the gym prior to a long flight

the wifi is excellent

the breakfast is wonderful and plentiful, offering a rich variety to start the day

hotel does not have laundry machines(washer and dryer)

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

the hotel also has a small, but nice gym

fast wifi

staff were not overly friendly and there were limited dinner options for kids.

just tiny details like laundry bags, being given bottled water daily, shower cap.

room was very comfy and there is a laundry for guests

clean & tidy & also had a guest laundry

proximity to heathrow and it had laundry facilities.

guest laundry facilities available. good bathroom amenities & shower.

dinner and bar very vey good and great

being able to order a coffee on the room service menu

kids allowed in the bar at 1030 so didn t want to get a drink, only negative

this was a birthday weekend and holly at the spa and anna / sam at the dining room really made it an unforgettable

the renowned spa lived up to its reputation and the staff across the complex could not have been more helpful

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

my room was spacious with a large, comfortable bed and free wifi

enjoyed the gym, pool, sauna & steam room, well equipped & perfect after/before a long haul flight

modern and clean room. great room service.

breakfast tasty and lots of choose

the wifi was also great

our taxi was only 22 versus the shuttle bus that would have been 7/per person (including kids)

my kids and i had a very comfortable stay

is excellent for heathrow, with a quick hoppa bus connection to the terminals, and the pool and gym facilities