had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

wifi kept going down

room service very poor hag to keep phoning reception for items not made up at cleaning stage

friendly staff and quiet hotel slept well and good breakfast

on arrival pm, on 28th head waiter at breakfast on 29th was efficient and exceptional at a busy time

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

pet dog in guests room next door was barking a lot before bed time

we were given a very early check in which was wonderful as we had come off a long flight

secure parking and clean rooms

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

water is provided in the room and deliver laundry to room - both need to be collected at reception

in self service breakfast

good location and quiet. clean and modern, helpful staff. small but well equipped gym

gym was perfect for me and breakfast excellent

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

the laundry for the next day was piled up outside of my room

not acceptable to have laundry bags lying in the corridor

went for wedding anniversary with kids

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

36, ground floor: next to laundry, smell of detergent overpowering

wasn't told it was right next to the rubbish collection and laundry truck pick up area

the location of the room could be better. one window was facing the laundry and service exit.

it has a huge parking area and the welcome was great

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

there's no laundry service

the hotel laundry was directly outside

no on site laundry service

noisy estates/laundry yard banging early in the morning and during the day

also no laundromat facilities on site, would be ideal for guests requiring laundry services

so well themed, in all areas not just the rooms. staff helpful and great with kids.

splash pool was great

food was not the best, for the kids there were only a few options and adult portions were small, it was also

we loved everything, i wouldn’t recommend as a relaxing stay, it’s a kids dream!

nice little touch with the borrow box of books and games for the kids, fresh milk in the fridge and great food

the honesty bar was a very very nice surprise- fully stocked, as it should be, and the fresh milk

with covid-19 restrictions, there was no room service and so i had to empty my own trash bins and ask for fresh

family room was excellent and the kids particularly enjoyed the toy box that was in the room too

plenty of parking

the honesty bar was a lovely touch with great options, but priced quite high - though this is to be expected

staff kindly gave me a late check out so i could rest a bit more

wifi

was lovely, rooms great, comfy beds, staff friendly and helpful, good quality food, lots of free parking, hotel

room, large comfortable bed, fridge, wifi, tea & coffee

woken up at 11pm by a delivery of laundry banging and clattering then again by bottle bank under the

night stay, as we were given fresh towels, water, etc but the room was not made up and the old laundry left in

room service was also available and the food came quickly and warm

fantastic bar and great staff at reception, very professional

more staff in bar and restaurant to attend to customers needs more attentively

tidy laundry left in corridor, although i m sure this was just on change over.

stay was sadly slightly ruined by the laundry truck arriving at 4am and trolleys being wheeled backwards and

taxis which never came, the cosy double was in the basement which required walking past all the laundry to get

there was laundry all left in the corridor

were vacuum cleaners and laundry trolleys left outside our rooms for the night we stayed there

has available parking and a good restaurant

hotel is very basic and the wifi comes and goes

after a long day it would be nice to eat in the hotel restsurant rather than the bar area or at least have

missing sky sports missing rhubarb gin in the bar missing liqueur coffee in late bar

i understand the restaurant is separate from the hotel but the room service menu wasn't great

close down the bar before midnight, which surprised me

room service: one order of fish and chips, no drink: 25 pounds

nothing to dislike - only slight issue we experienced was problematic wifi signal in our room.

bar is a lovely atmospheric place to enjoy a drink

wifi was unusable

gave my baby's clothes to the laundry service for washing

amenities such as bar, restaurant, pool access and gym represented

junior suite with room service supper was perfect for relaxing given the limitations on going outside

beautiful room allowed me an early check in . room 436 beautiful

the room was great as was the spa and view from my room

a vacuum cleaner stored outside bedroom door with other laundry items stacked up

the location by the river - the bar was fun- the room was well designed

we stayed one night with 3 young kids and then the 2nd night just as a couple

no room service, but overall a great small hotel in a fantastic location

got early check in and a little helpful late check out

was no free wifi, breakfast or evening meal although all three are advertised on the

nice bar and quiet sunny back garden

the bar and restaurant were excellent great food and great friendly company

comfortable beds and good bar and thai restaurant on site

good location with convenient on site parking

there are not much fiid choices in the reataurant and for room service as well

only winge i have is that breakfast was a tad disappointing, only scrambled egg offered on the buffett and as

matress too hard room service didn't clean the room properly

over the room service

also liked the gym

facilities including gym and wellness centres

breakfast was good. restaurant and room service were on point. indoor pool. reception was warm.

staff very friendly and helpful with directions to the golf

it was also great that basic wifi was included at no extra charge

kids loved the pool and the hotel room was spacious and modern

were woken at 5am by someone delivering laundry bins right outside our window

we were told it was a croissant machine but it sounded more like a laundry

lower floor rooms had no view other than laundry bins

laundry, no lemon for gin and tonic, nowhere to spend time without being in room other than

on the floor for child, no safe box in the room, they charge extra for parking, no same day laundry service

the laundry that was supposed to be clean, smelt disgusting

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

the laundry was clean

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

location was excellent and free onsite parking albeit slightly limited in numbers

we definitely had to wash dirty laundry the moment we checked in

i had two rooms with all kitchen and laundry equipment

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

i had two rooms with all kitchen and laundry equipment

staff very friendly, the also pet friendly which was very convenient for us because we have dog

e laundry) were out of service for a long-period; when i asked for a compensation the reply was

noisy delivery of laundry very early in morning

laundry and breakfast with communal kitchen

the common facility where cooking and laundry is performed has limited space which is too small for an 18room

facilities to make your own breakfast ( breakfast food provided free) and cook other meals , laundry, free

, breakfast was ace what a choice, for such a large hotel it was very quite

facilities room service the staff except check in lady at reception was exceptional the decor

the hotel computer was down so no wifi and couldn't pay bill so just hope that they do charge the correct amount

the gym, pool, sauna

excellent, extremely well soundproofed with a good blackout curtain, great bar and leisure/pool/spa facilities

small room for three people and no laundry service

free car parking

friendly and helpful staff nice breakfast ideal location for our purposes with plenty of parking v close to

some noisy kids in the corridors all hours - not your fault

no wifi at time of stay no advanced warning

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

waited over two hours to get our main course, some people had plates others didn't, staff are all kids and the

rural location with spacious rooms and gardens and ample parking

room was a little snug (although others in our group had a larger space)-as was the breakfast table-not enough

cleaning car park was absolutely pitch black when i got to the hotel and the last available car parking spaces

it even has a laundry on-site - but beware, it does not take new bps 1 coins

laundry rooms while serviceable, needed a tidy-up

excellent service, friendly staff, coffee, tea and biscuits every morning in your room, laundry service for

bathtub, noisy and ineffective heating system, stained and dirty carpet, inadequate laundry facilities

bedding felt damp, and a terrible smell of damp laundry lingering

no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

beautiful location, great gym and breakfast

decor - lighting - parking - access to wifi was simple

other wise it was perfect there is no late check outs as a nice gesture if you are paying for a bday celebration

times for kids is strictly only between 9am and 11am and 4pm and 6pm

staff - reception and waitresses breakfast very good selection of amenities in room - iron, laundry bag, coffee

we had the family room for our 4 grown up kids and for ourselves we had the cozy room - both were just perfect

sadly the restaurant & gym facilities weren t open but this was due to government restrictions

room was cosy and clean and it s pet-friendly

room service was slow - had to go to the bar to pay after waiting over 20 mins for server to bring

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

there's no laundry service.

just wifi signal

water in pool was cold.

convenient to underground and airport. good bar food.

i politely requested different and was told they had issues with laundry so no more were available

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

neat and clean. good room service. close to public transport

the room service was brilliant and the staff was easy to get along with

wifi access didn t work - didn t need it so didn t follow up

my laundry was lying in my room for 3days

wifi worked well and could work properly at the table

a couple of things to keep the kids entertained would ve been nice so parents can enjoy a drink or two

the cocktails at the bar and the creaky room floor upstairs

cooked breakfast was cold. ev charging should be charged to your stay and not to yet another app

onsite laundry facilities

don t get fooled by the laundry bags, they do not have a laundry service

i somehow expected in-house laundry facilities, not an outside service provider

wifi a bit slow but free. otherwise at the price it was great.

clean hotel with comfy beds and a decent breakfast staff were accommodating and caring when my kids were sick

the food was good which we had lazy room service,which was

gym could have been better pretty small and little clumsy

small gym but would have appreciated if it was larger and better equipped

good food in at the bar

free wifi, friendly and polite staff

hotel (pub with rooms) is ideal for visiting kew gardens, on bus routes and has off street secure parking

the lovely open fire when we sat in the evening having a drink made the bar a real cosy area

the hotel has a secure underground car park if, like me, you drove to the hotel

secure parking under the hotel was a real bonus

the food at the restaurant was excellent quality and reasonably priced and room service is available