room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

wifi not strong in rooms.

was made very welcome at the hotel and the food and bar manager went out of his way to

parking is very difficult as no private carpark so if busy can be hard to get a space but to be

parking good

room service was expensive and came late but was still nice.

was a little off, had a 'stain' next to the loo roll holder in my room, and the room service/rubbish left outside

ceiling of the swimming pool could do with some attention but that is being really picky.

the countryside setting and spa facilities and gym.

the ability to order food until 11pm and use of the spa area.

my laundry was lying in my room for 3days

cost of drinks at bar were very expensive!

upon arrival we ordered room service which did take quite a while, but when ringing down they were more than

waited a while from breakfast to be replemished

great full english breakfast

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

struggled with wifi continually

minutes took my order but room was freezing and after waiting 25minutes decided to have meal as room service

east parking

right by the river thames the hotel has a convenient car park for guests so no worries about parking on arrival

very nice room. nice outside bar area and very pleasant staff.

bed extremely comfortable and fantastic breakfast

added bonus of plenty of secure on-site parking

had to ask for alternative wifi connection as main one asking for security key which wasn't known

toiletries and great hospitality tray (including a jar of fresh brownies); drinks/snacks in the bar were delicious

nice bar and quiet sunny back garden

wifi connection

free parking. restaurant on site. shower good, bed comfortable, way check in

room was clean and well presented bed was very comfortable great off street car park at the rear bar staff very

the wifi is free and good speeds throughout the hotel

laundry was cleaned as communicated; very good

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

the bar food was good but a little pricey.

no laundry

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

the noise from kids using the place as a playground is unreal

the lovely magda on the bar was so kind to my son, teddy

no laundry facilities

no laundry service

very noisy laundry room near our room, this noise continued all through the night.

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

the pillows and room situated over the laundry room. the road works and diversion.

gym open 24/7! ud83dude42 breakfast fantastic. great location.

great location gym and restaurant good staff excellent

hotel charge for our pet

bed good didn t have breakfast

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

is not the hotels fault but i think emirates cabin people are the most noisy kids i have ever seen, so you can

early from a flight and had to pay 60 extra to get a early check in

rooms were spacious and big beds with comfortable mattress and pillows late check out was

having to pay for wifi

was opposite laundry room and door was left open - a lot of light broke through into the room

you need a guest laundry where we can pop on and dry a load of washing.

gave us the opportunity to get to our rooms early which was so grateful as we are with small kids

wifi excellent

restaurant and bar are first class and the bed was very comfortable

not enough tea. watch out for laundry service ,excellent but expensive.

couldn t do own laundry and would have liked more tea selections

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

no self serve laundry facilities, charge to use the fitness center

place had an unusual smell, a combination of wet laundry and incense(

laundry, crockery left outside our room on arrival at 3pm

otherwise a lovely stay in a superb location with secure onsite parking

the outdoor heated pool was a treat

car parking excellent, well-lit and near the house but a bit exposed in surrounding countryside

my husband and i also had some spa services which were divine

the laundry for the next day was piled up outside of my room

not acceptable to have laundry bags lying in the corridor

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

almost 300 for a room for one night, but breakfast wasn't included in the price

loved that my kids and partner enjoyed the freedom of being able to do what they liked and i knew they was

wifi useless in room - room very dated - outdoor pool needs to be up a couple of degrees - lockers

golf facilities, great staff and we enjoyed panel, tennis and spa too

open air parking

made 4 50 year olds feel like school kids

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

we were very close to the aairport and the kids loved watching the planes fly over from our room

tip even if you dont have kids book the family room double plus 2 single beds the room is huge so much space

a special thank you to emese, who looked after me at breakfast each morning

went down with son to see 3 other families waiting to be told kids couldn’t go in even though there were

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

clean & tidy & also had a guest laundry

having the on-sight laundry was also a bonus

the laundry facilities on floors 5 and 10 are so helpful for those of us on an extended trip

comfortable bed and good air conditioning plus a handy laundry

self service laundry facility is a plus

for those that needed to wash there was laundry facilities available

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in

good facilities like bar, restaurant, gym and laundry room

laundry room - so useful. really easy to walk to from the tube.

for the parkrun on saturday mornings, great location to be close to local restaurants and hotel parking is a

the phone in our room didn't seem to work and ordering room service was an ordeal, especially considering our

just could not get consistent wifi.

very friendly staff, easy check in, on site parking, & comfortable rooms.

there was a big double bed and bunk beds for the kids

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

the only reason i have given a 9 is as we cannot use the gym facility due to covid and i would of used it

really comfortable, last minute late check out too which was really helpful. good location

room service very poor hag to keep phoning reception for items not made up at cleaning stage

breakfast was included in the price and was able to have this as room service at no extra cost

the only thing missing was the shoe horn and laundry bag.

we spent an hour in the spa and had room service dinner

no wifi or nobody told me how to connect.

early check in, midday check out, proximity to t5, restaurant

clean and really close to terminal 5 where we had to be for an early check in

no laundry service on weekends.

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

lack of self-service laundry

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

absolutely enjoyed the breakfast and dinner in the restaurant, however, limited options for kids on both the

to order room service you first have to download an app onto your phone

short staffed no instructions in room for heating/air conditioning, sky tv, about the hotel, room service

wifi

coffee selection and mini bar is great

offstreet parking

no laundry facilities

pool, sauna and steam room access

the swimming pool was small (in basement), but great for kids to burn off energy

pool was a little over chlorinated

wifi was an extra charge in the room, parking was an extra charge too

no laundry

really big rooms even with 2 queen size beds still had room for kids to play

hotel was clean and a good gym room

very good sports bar and food

we found old crisps under the bed and a kids sticker on the draws both not ours,

i was promised someone would be in contact about laundry compensation

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

laundry room

excellent staff service, fast reliable wifi

intentionally chose them for their laundry facilities

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

were so helpful - i appreciate the extra attention they gave in order to fulfil requests for my pet cat

great wifi

wifi was good

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

pounds for an early check in

good laundry service

meals, bar and laundry expensive, but probably same as any other hotel in this

stayed for three nights, room was fine and the bed was comfortable and the room was clean, free wifi was great

staff, ordered room service didn't have to wait very long for the food which tasted

we got back from central london after lion king, we asked about a late check out and he gave us an earlier time

laundry services

served after 22:00 which is very frustrating for an airport hotel when you are traveling with kids

location on the bus route from heathrow; early check in

available facilities including gym, reception and early check in

offered a 'walk in bathroom' for early check in at 8am, which although was a quick turn around, was a bathroom

hotel does not have laundry machines(washer and dryer)

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

very warm, comfortable, clean and spacious bedroom, with ac, tv and free wifi

the staff were all lovely and room service is 24h and excellent

only suggestion i have would be the turn the treadmill around in the gym so it is facing the tv

no hair dryer. no laundry bag.

loved that it had a gym that was really well equipped

breakfast was very good. all staff were extremely helpful.

very helpful as i was traveling with my elderly grandparents and young kids

temperature of the gym was quite hot

staff, exceptionally clean and comfortable good location to heathrow, hoppa bus to airport laundry facilities,

great to be able to use the laundry for washing

great bed, space, laundry and facilities

super convenient to do laundry before the next flight

more laundry facilities would be helpful.

noisy estates/laundry yard banging early in the morning and during the day

the hotel laundry was directly outside

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

a room overlooking the laundry

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

wifi is a little temperamental

everything you would wish for and more, location, secure parking, friendly staff, fab breakfast, amenities in

dog friendly with a dog bed and complimentary treat bag, parking onsite and fabulous breakfast

the gym and pool facilities were quite nice as well

the rooms provide all the amenities i need; free wifi, in room safe, all fixtures and fittings are in good or

thanks so much elena, all the other staff members were fantastic from the spa team, reception, restaurant

it was a little expensive, but worth it to have the separate sleeping quarters for the kids.

could hear noise coming from outside the room during the night talking loudly & kids running.

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

large modern hotel, good restaurant. kids eat free with adults eating.

the gym,restaurant and staff

paying 252 for the hotel, not to be able to take my 3 kids into the swimming pool after a long transit on the

whoever is doing the laundry is not drying the sheets completely so it smells like pee

no quick laundry facilities for short stays or weekends

would be great to have a guest laundry for travellers.

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

at checkin sold us a private taxi over the hoppa saying hoppa would be 15 for me and the kids and a private taxi

hotel and staff were really friendly - both to us and our pet

gym is huge, room was very clean and it looked great and new

s it is absolutely brilliant that the hotel is pet friendly and our very well behaved 6 month old labrador loved

modern and funky with games for the kids large and small, bar, lots different interesting seating areas and

easy and early check in. rooms clean and well presented. staff very polite and helpful

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

when checking in lots of dirty laundry carts in the hall

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

wifi signal was poor, but i really needed a hotel to sleep and be ready for an early flight, so

a little worn, but my kids loved it and the restaurant

i politely requested different and was told they had issues with laundry so no more were available

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

wifi code displayed in the room - had to ask at reception

well appointed room with ensuite bathroom and free wifi.

was very bad to much money for the room and not really friendly as i never got proper room service the worse

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

there's no laundry service.

he gave us a complimentary late check out because the day we checked in, the pool, jacuzzi, sauna and steam

took 1 hour to get and when received i should have never paid for was equivalent to a kids meal

unfortunately by the time i was shown a third room it was extremely late and i had to settle on a room that i

lovely hotel, very clean and spacious, friendly and helpful reception staff, breakfast was good, would definitely

the hotel's breakfast was also very good and very clean with fresh food

the new bar refurb seems to be taking a long time and access to the health club seems to be restricted to

to get a pot of tea when we returned after the rugby match but we got a takeaway cup from the bar in the

we were here for the harlequins rugby match, after the game we used the bar and had a freshly made pizza from

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

great location when traveling with kids

great staff. quick and tasty room service. easy connection to airport. ideal for access to t1-4.

in the shower/bath was low, it s a 15-20 taxi ride from t5 with kids although you can use a public bus

the room service menu could have a could have simple meals such as pizza, burgers & dessert.

water is provided in the room and deliver laundry to room - both need to be collected at reception

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

lots of restaurants and bars nearby on the river front

wifi didn't work second visit...view not good lovely private uninterrupted stay

the bar staff make mean smoothies and the breakfast was hot and fresh

sadly it was not clean either although the bedding laundry was perfect

easy parking, check-in, room features and meals

parking provided onsite

wifi didn't always work in the room.

the outside horse box bar was a great addition and took pressure off the indoor bar

the kitchen ! we arrived late after 12am and were very hungry. had a great meal

the gym was good with a mix of free weights, pulley machine, a couple of leg machines and plenty of

having free spa pool access.

nice bar area, but pizza wasn't great quality

the spa pool is very worth a visit too

the restaurant when i arrived (forgot to get her name) was so warm & welcoming when i ordered my room service

room service, front desk and restaurant don't answer phone if busy at front desk or

of staff, especially bar and restaurant staff who virtually waited on us hand and foot :-) whilst being almost

wifi is intermittent, not reliable

everything you could want was available from a small menu, bar snacks and a local

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

ev chargers didn t work breakfast very slow

could keep their bar stocked up

outstanding service - in particular casey in the restaurant, rodger at reception and slaw at breakfast were

wonderful bar service and bar space.

also no laundromat facilities on site, would be ideal for guests requiring laundry services

charging of using pool facility

100 for 2 people for one night with breakfasts and access to a swimming pool is really amazing

arrived at 5,they said it was a maintenance problem, we were given free drinks and waited in the bar over looking

food was not the best, for the kids there were only a few options and adult portions were small, it was also