pool/spa area is very nice for a nice sauna and swim

all staff from the restaurants to the bar and spa were so helpful and just so attentive

lots of parking

cost to have room service and the cost for drinks when you are staying over should really have been discounted

and relaxed break during easter holidays, staff were super helpful, great easter activities for kids, lovely

needs to implement a timetable for kids times etc no tokiet brush in bathrooms dirty laundry left in hallway

on exiting from lift, passageway was taken up with laundry boxes, and laundry room door was open - not a good

arrival a dirty piece of laundry has been left on our sink, this was dealt with quickly by staff

exiting the lift to get to the room the area was full of trolley s containing laundry etc they remained here

large laundry trollies living in the hallway less than attractive

sadly it was not clean either although the bedding laundry was perfect

the wheatsheaf's public pub wifi was fine speed wise but a tad annoying to have to reconnect when starting /

no room service

refurbishment is very good location and parking

parking

laundry, crockery left outside our room on arrival at 3pm

hotel offer such beautiful surroundings both inside and outside - from individual rooms, to the bar and the

would be nice if extra facilities like spa were added

the fussiness about the use parking and the valet services, a bit over the top, in my opinion

room service- very poor

the laundry was not returned, bad service.

food at the barn and in-room service is well displayed but very overpriced

spa and pool amazing and kids

the kids loved the events

great spa facilities and pool too

thing they are missing is a spa and some additional extras, such as sports equipment

we were running late for the races but the hotel gave us an early check in, allowed us to ring ahead and order

we enjoyed a bar meal with a view of the gardens

beautiful grounds great location for ascot racecourse. plenty of parking

parking right outside front door

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

greeted with dirty laundry at hotel entrance

bar and restaurant staff where equally as good, lounge and restaurant area are lovely and the

room service was something different maybe if they spoken english and understood my room was not

that they allow pets as we had our dog with us and there weren't a lot of pet friendly options in windsor

the private doors for laundry/house keeping are worth avoiding

ud83eudd23 the housekeeping and laundry rooms have doors with no soft close like the hotel rooms

airy and quite large seating area in which to read etc, or enjoy the bar or a delicious mocha which i had

nice outdoor area for a drink at the bar when we arrived awaiting check in

location, easy to walk to the castle and city centre *helpful friendly staff *clean rooms *good wifi *reasonably

no laundry service

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

no laundry facilities

very noisy laundry room near our room, this noise continued all through the night.

loved every minute. rooms were great for the kids

was lovely and fast service, location was perfect, room was amazing, had fun in the pool

pool too cold

parking was a nightmare

to pay an extra fee for parking, a 5 deposit when you arrived, food finished at 8 pm, wasn t informed that

location of my room 417 - view of the laundry carts!

had asked for room service breakfast at a specific time as i had to reach somewhere in time

booked this hotel, a couple of months or so in advance of our arrival i asked if we could have early check in

location, great room service, room felt spacious, nice breakfast

excellent facilities, great bar and restaurant. good food. fantastic location. lovely staff

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

the bar needs to stay open abit later.

room service was extremely disappointing.

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

parking at times very busy and hard to patk

free parking and wifi and very helpful staff, too, especially viv

parking very simple and close

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

no laundry

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

good wifi

welcoming staff, helpful when booking in, i arrived late and made it to order food at the bar

room was noisy - some sort of industrial air con or laundry unit was above my supposedly deluxe room and

room service breakfast arrived luke warm because of the distance from kitchen

breakfast was excellent

spa is rather basic, no pool, just a sauna and jacuzzi. parking expensive

as well as bar /restaurant staff the hotel reception was very helpful

noise from laundry during the night

laundry cage crashing past our room at 6

the bar in the main building is stunning, full of character and charm

terrible wifi, pretty much unusable.

the staff were brilliant & breakfast was excellent, fresh, hot & served with a friendly smile

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

room service for late night snacks (sandwiches) wasn t worth the money, ordered a latte and hot

looking building, lovely staff, great free parking, rooms & bathrooms are a great size

gym facilities were a little bit basic in terms of equipment but adequate for a small gym session

breakfast

the gym was good with a mix of free weights, pulley machine, a couple of leg machines and plenty of

was not safe for kids even though they said it was shower doors are dangerous our 7 year old got her fingers

pool opens at 8am on the weekends which was too late as i was leaving heathrow airport at 12:30pm

hotel very friendly staff very helpful the spa was really clean delightful experience will definitely book in

room , breakfast , gym

s nothing i didn t like except wifi had to be paid for but it s free in public areas of the hotel and i

ate in market kitchen one night and although it was busy we were served quickly and efficiently - room service

the gym is outstanding, i was really impressed with the amount of equipment and how well the gym was

ud83dudc47 awesome wifi 24/7 ,, it's commendable tooud83dudc4d the room is cool but i suggest if possible that

and then my laundry which i left in the bathroom they all got soaked and ruined

no accessories such as room slippers, shower cap or laundry bag were available

laundry needs for long stays

and then my laundry which i left in the bathroom they all got soaked and

being kept awake all night with laundry

enthusiastic staff, free parking, free wifi.

friendly welcome, proximity to heathrow, parking, very clean, and good price.

parking was tight as other guest parked really badly taking up too much room.

our priorities were free parking and easy journey to the airport

enthusiastic staff, free parking, free wifi.

pillow, bathroom, water pressure, cleanliness, price, wifi, staff

i got there with quite a situation and they arrange a check-in at 8am and wifi for a call i needed to have

very helpful desk staff, early check in

of staff, especially bar and restaurant staff who virtually waited on us hand and foot :-) whilst being almost

wifi connection was not good

lots of car parking space inc little forest walk

open air parking

struggling to think of much tbh, but maybe would ask for better wifi in some of the main house areas

in and outdoor pool, gym, spa, restaurant

outdoor pool had only just opened for the season and was a little chilly for my liking - thats it

even the staff that were on the night before were an absolute joy at breakfast

and the option of room breakfast room service

food, cozy, service. nice room. decent size. room service option. online ordering.

reception lady 25th - 26th june - brilliant room service

room service great

the only thing missing was the shoe horn and laundry bag.

while staying there a group of guess we re running around with their kids for over an hour through the bar,

my room service meal was poor.

they gave us an upgrade but frankly who care when your kids are 2 floors away

great wifi for the next day s early meetings

no laundry service or clothes washing machines

the two bikes and cross trainer did not work in the gym which was a shame as we live the gym.

packed breakfast for us as ee were leaving at 4am

the room service not good chicken or pizza was dry, most times burnt

called room service to order food and the member of staff there was very rude and thought we were staff

hotel with 24 hour food and bar service

husband used the gym

as 2 adults with no kids we didn't know it would be thunderbird themed

fantastic, making it a great base for a little getaway, loads of local restaurants but also hotel bar and food

fish fingers in my fish finger sandwich were cheap ones ud83dude48 the kids pizza was lovely

with kitchen laundry facilities two tvs breakfast restaurant beds dog friendly location for legoland and harry

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest laundry

was able to do laundry and younger guests could play playstation upon request

the small store inside from which you could buy laundry etc , the cleaning staff was good

need to use the intercom to get buzzed in and only one elevator goes directly yo the 8th floor laundry room

room needed updating, shower hardly worked, and old laundry/ cleaning trolley left out in corridor permanently

was very dissapointing, ordered room service my husbands food as cold and a child size portion not worth the

cosy bar with open fire, butler service excellent

wonderful courteous staff. great gym and pool etc. stunning setting. comp bikes available

the pool was a little small and not a place to hang out for any length of time.

the kids loved their 'kids checkin' area too

they offer spa services by appt

the spa and sauna were out of order when we were there, which is annoying because it was the reason i

gentleman who served us was amazing and the lady who does room service

yes it’s ok the kids really love it

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

lots of space for parking

parking

bought food via room service

superfast wifi for

from early morning rubbish collections, food or drinks deliveries, laundry collections etc--all under our window

excellent, lovely room and good breakfast. would book again.

hotel, bar and restaurant really

unfortunately i couldn t access the wifi , as i don t carry around my facebook password, i don t do

parking is just outside and the check in couldn t have been simpler with the most easy going and

seemed to constantly be a pile of laundry, sheets and towels, in the stairwell next to our

also got our laundry done for a great price in one day

wifi was not working and there were no batteries in the remote for the tv

really nice garden, lots of space for kids to play and generally quite safe for the kids

was nice, travelled with kids after lego land, stayed over night

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

when checking in lots of dirty laundry carts in the hall

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

good breakfast (paid extra at the hotel, bonus kids ate

clean space pod system to lhr early breakfast room service

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

decent gym

room service, food was nice and timely

to get an early check in and late check out

should have free wifi in rooms, not just metered in pubic rooms

whoever is doing the laundry is not drying the sheets completely so it smells like pee

no quick laundry facilities for short stays or weekends

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

would be great to have a guest laundry for travellers.

good wifi comfortable bed close to the airport good bus service

had trolleys of laundry outside the window which ruined the view

spa was closed, wish they informed us before we made the plans

no gym, no pool, no mirrors in barn rooms

didn t have a gym

kids menu was great

clean & tidy & also had a guest laundry

room was very comfy and there is a laundry for guests

having the on-sight laundry was also a bonus

comfortable bed and good air conditioning plus a handy laundry

guest laundry facilities available. good bathroom amenities & shower.

staff, exceptionally clean and comfortable good location to heathrow, hoppa bus to airport laundry facilities,

great bed, space, laundry and facilities

the laundry was good but only without the detergent...we have to shop for it.

the property also had a well stocked gym, laundry facilities and decent restaurant on site

free laundry facilities were a huge bonus, although expect to share the machines with many other guests,

no hair dryer. no laundry bag.

room service was fantastic and quick

staff were great with the kids and the breakfast was well cooked and endless

we were able to get a room at 10am

wifi excellent

spa and gym are were amazing

outside pool and grounds family enjoyed the spa and tennis rooms were

my spa treatment was the best treatment i have ever had, and ruby took great care of me

dinner was not 5* - the outside pool was not clean homing a frog, dead flies, leaves & frog spawn - wobbly dinner

spa was nice, was very quiet so we had it to ourselves pretty much which was good, wouldn t of

you need a guest laundry where we can pop on and dry a load of washing.

was opposite laundry room and door was left open - a lot of light broke through into the room

also very good breakfast with plenty of choices

next to heathrow and tube. excellent breakfast. friendly and helpful staff.

wifi connection superb, room spacious and well appointed. loved the walk-in shower we requested.

couldn t do own laundry and would have liked more tea selections

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

place had an unusual smell, a combination of wet laundry and incense(

s there a laundry service available or a laundromat nearby? i forgot to ask!

not enough tea. watch out for laundry service ,excellent but expensive.

hotel does not have laundry machines(washer and dryer)

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

tasty breakfast, bed comfortable, friendly supportive staff, very clean room, bathroom, good wifi, very good

would answer call for room service, we had to go down the the bar in pjs to then pay 6 extra for it to be sent

i also have high accolades for the bar and dining room staff they made sure that i was taken care of while

- there wasn't a kids menu anyway (we were going to get an adult meal for him) - the breakfast staff were rushed

everything was fine. wifi was a bit weak but it was free.

wifi a little variable but workable

room service breakfast

were accommodating for early check in after long flight from canada

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

everything kids & me loved the fantastic food location & facilities as well as luxury

quick check in, helpful staff when we couldn t access wifi, great service and food at the restaurant at dinner

booking i asked if there was a way we could have a later check out

liked the way spa manager giedre treated me on my birthday, i had amazing morning at swimming pool and sauna,

no laundry service over a weekend and no effort made to make the guests have a superior customer

only bedside lamp on because all lights in room stays on ud83eudd15 cleaning staff leaves dirty laundry in

- no laundry service over the weekend

great surroundings, and staff are great especially at reception, room service and breakfast

breakfast good freah cooked. good gym superb food for dinner

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

location was great by the river, the rooms very comfortable for adults and kids, and the staff made if for us

excellent - can t complain for the price inc free parking

wifi access poor.

also you can request an early check in which we did

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

thought the hotel was a good airport hotel, with spacious comfortable rooms, a good wifi connection and a regular

i especially enjoyed having access to the pool and spa for 5, which helped me wind down from a stressful few

room service took 2 sets of towels away each day but only replaced one

food in the bar was too expensive for what it was. drinks were expensive too.

managed to get early check in, which was amazing

got to use the pool and gym the last stay

beds could be softer. the wifi could be secure.

inside pool is closed

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

no laundry service on weekends.

lack of self-service laundry

the kids are so happy especially they set up the room as a mini surprise for my son's birthday

i was promised someone would be in contact about laundry compensation

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

laundry room

i come for the amazing gym and spa before and after my flights.