laundry, crockery left outside our room on arrival at 3pm

pool!

my husband and i also had some spa services which were divine

grounds, pool and dining

room was very small. wifi extremely slow

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

very noisy laundry room near our room, this noise continued all through the night.

no laundry service

no laundry facilities

no laundry

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

was very accommodating to all of the kids and helped find medical care for a sick little one

says pet charges may be applicable

think we may have been above the laundry which had machines going all the time

needs to implement a timetable for kids times etc no tokiet brush in bathrooms dirty laundry left in hallway

exiting the lift to get to the room the area was full of trolley s containing laundry etc they remained here

car park, which overlooked fields and trees, so not too bad - but it also overlooked the dirty laundry bins,

large laundry trollies living in the hallway less than attractive

served us at breakfast, lovely lady, even gave me a hug when we were leaving ud83eudd70 the bar guys all friendly

inside the hotel are many different areas to relax, there's a restaurant, a bar, another bar, another bar and

main pool was busy with kids on our first visit but nice and quiet the following day.

was poor service and cold food and when you mentioned the cold food the daves pulled by the kitchen staff was

only downside is the separate charge for breakfast in bed even if breakfast is included in your booking which

sadly it was not clean either although the bedding laundry was perfect

as pet parents, we were blown away by the attention to our furry companion think organic treats at

i wasn't successful in using the wifi but i suspect that's me rather than the technology

no independent wifi, more a generic one you had to give your name & email address to in order to join it

hotel, restaurant and bar are good value

we had to park on sainsbury's car park which is a short walk away but when you have luggage and kids not very

no wifi in our room. we had to go to the restaurant for a signal. no mini-fridge in the room. :(

but they did change them quickly for us although we no longer had twin beds we had doubled but kids didn t

helpful staff, ample parking and other amenities

parking safe and easy, bed spotlessly clean and comfy

breakfast was ok - not much options for halal dining but with some sweet stuff like pancakes ,

also poor quality dinner menu - and no kids food- waitress very accommodating and helpful

room telephone - could not get answer from room service had to call reception

very comfortable and the gym and spa were great

breakfast

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

excellent parking and wifi

the room was lovely and really nice having snacks and a mini bar but very pricey.

room service to my room was quick and easy

bought food via room service

the laundry was not returned, bad service.

the gym/gym facilities could be a bit bigger

grounds exceptional. restaurant exceptional. common areas and bar definitely need a refurb.

on use of pool due to covid

breakfast in the dining was excellent in lovely surroundings

very helpful desk staff, early check in

the hotel had a snack bar sdo i had chips, a snickers bar and a beer for dinner

i got there with quite a situation and they arrange a check-in at 8am and wifi for a call i needed to have

we ate breakfast and had room service from the restaurant

great bar & restaurant

the only thing missing was the shoe horn and laundry bag.

we loved the bar with top quality bar food at reasonable

while staying there a group of guess we’re running around with their kids for over an hour through the bar,

raimondcand from breakfast are terrific

room service was also far better than expected

plenty of space , good breakfast, lots of parking, decent pool and spa

wifi is unsecured, which while not a showstopper isn t brilliant when the location means phone

golf courses make it a very beautiful site, although we are not golfers we were inspired to perhaps

took a long time to be served drinks in the bar as i think there was only 1 person making

it's a fantastic hotel for families with kids

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

are only 11 parking spaces and no disabled parking bays

parking at times very busy and hard to patk

wifi or password untill we left

:) free parking and my room was very quiet

off road parking, clean, spacious, friendly and helpful staff.

welcome, loved the gated secure parking at the rear

parking was tight as other guest parked really badly taking up too much room.

enthusiastic staff, free parking, free wifi.

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything

and then my laundry which i left in the bathroom they all got soaked and

and then my laundry which i left in the bathroom they all got soaked and ruined

being kept awake all night with laundry

no accessories such as room slippers, shower cap or laundry bag were available

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

greeted with dirty laundry at hotel entrance

excellent customer service and great facilities. extremely clean and wonderful room service

nice breakfast

we ordered room service one night which was great but there were no menus in the room, i had to google the

service, parking and there was a lift

thing they are missing is a spa and some additional extras, such as sports equipment

ee service isn t the best, wifi is okay.

plenty of parking

surroundings managed to take a great walk to windsor with the kids

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

when checking in lots of dirty laundry carts in the hall

clean space pod system to lhr early breakfast room service

were no amity bags and the wifi although good was very patchy and i couldn't connect in some parts of the

happy about the bar service charge

restaurant and bar was great - children enjoyed the pizza making

wifi, helpful staff, big room, room service was good, comfy bed, big bed, late checkout (12pm), kitchen open

thing was fine except a mix up with room service for breakfast we onlyr eceived one breakfast 13 was suposed

the staff were so friendly and brilliant with the kids

location of my room 417 - view of the laundry carts!

bar, very nice restaurant, food excellent, would highly recommend this hotel delicious cocktails room service

the bar was really well decorated and the staff were very attentive

updating the main hotel rooms, hence the bar wasn t open.

excellent facilities, great bar and restaurant. good food. fantastic location. lovely staff

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

minor pet hate

think 40 per night to park the car is a bit much, and there is no ev charger

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

no wifi in the room

the gym and access via public transport was good and i thought the hotel was value for money

great staff. quick and tasty room service. easy connection to airport. ideal for access to t1-4.

we travelled with our pet and they were fantastic we ordered room service too ot was fab

the private doors for laundry/house keeping are worth avoiding

ud83eudd23 the housekeeping and laundry rooms have doors with no soft close like the hotel rooms

no room service and wifi was unstable

lovely he.foul and friendly staff, great location, 10 minute walk into town. free wifi.

great food and bar area

room was noisy - some sort of industrial air con or laundry unit was above my supposedly deluxe room and

had to go into a different building for the spa from our bedroom it s wasn t very good bad wifi no

cleanness,location,riverside view,breakfast

it was not in the same corridor a few stairs down , hallway and then stairs up - not great with 3 kids

parking can be expensive, and the wifi might not be the strongest

you need a guest laundry where we can pop on and dry a load of washing.

was opposite laundry room and door was left open - a lot of light broke through into the room

the food prices in the bar seemed rather excessive.

it was great to have a fridge and good wifi

late check out for evening flight bathroom, rain shower, eco friendly products in pump bottles

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

having the on-sight laundry was also a bonus

walk from terminal easy has a guest laundry self serve

clean & tidy & also had a guest laundry

the laundry facilities on floors 5 and 10 are so helpful for those of us on an extended trip

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

s there a laundry service available or a laundromat nearby? i forgot to ask!

place had an unusual smell, a combination of wet laundry and incense(

not enough tea. watch out for laundry service ,excellent but expensive.

no self serve laundry facilities, charge to use the fitness center

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

the bar snacks (we had beef sarnies) are exceptional

parking was a little issue but nothing major

kids had so much fun exploring the marina wildlife and there is a rope swing for them to play on

had a meal in the bar area and the food was excellent

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

would be great to have a guest laundry for travellers.

whoever is doing the laundry is not drying the sheets completely so it smells like pee

no quick laundry facilities for short stays or weekends

wonderful accommodation of early check in

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

cleaner waking us up twice i asked for a late check out

wish the gym facilities were better and there was a pool. perhaps some more spa services?

nice to see a hotel no longer charging prohibitive amounts for wifi

late check out very handy

laundry cage crashing past our room at 6

noise from laundry during the night

no room service post 9pm (although food was great)

mentioning our 3 year anniversary, upon arrival in our room was we greeted with rose petals in the shape of a

wifi in bedroom and in court yard bedroom 41 we had a car parked right next to our door which made

the laundry was good but only without the detergent...we have to shop for it.

super convenient to do laundry before the next flight

there are laundry facilities, free with token, and laundry soap is usually provided, but they were out when i

great to be able to use the laundry for washing

staff, exceptionally clean and comfortable good location to heathrow, hoppa bus to airport laundry facilities,

no hair dryer. no laundry bag.

we ended up having to cross a very busy road with two kids in tow it would help if they provided more clear

everything that he ordered from the kids' menu was free: starters, main dish and dessert

clean, spacious, excellent service and good gym

great to have access to the gym prior to a long flight

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

hotel does not have laundry machines(washer and dryer)

hotels), if rooms are available on arrival it would be nice to offer one instead of sat in the bar waiting for

asked for an early check in and late check out due to flight changes and the hotel didn t charge us any extra

the internal bar closed too early. in from a long travel day and was hoping for a cocktail.

breakfast was lovely

lego in the room and the challenge to unlock the safe made the kids very happy

the breakfast options were fab and the facilties including the play room and pool were

the kids loved the pirate splash pool and the huge lego playroom

kids enjoyed looking at all the figures in reception

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

4 hours from lincoln with 2 kids, couldn’t even be greeted with a smile

room service menu limited

the restaurant was excellent and breakfast superb

didn t eat breakfast

i had traveled for 20 hours and arrived early but they kindly sorted me out for an early check in

nice staff. the bed was comfy. near to the airport. the breakfast was lovely.

modern and clean, very quiet, nice onsite facilities like a gym sauna and restaurant

thanks so much elena, all the other staff members were fantastic from the spa team, reception, restaurant

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

no laundry service on weekends.

lack of self-service laundry

comfortable beds, good shower and good wifi

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

laundry room

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

i was promised someone would be in contact about laundry compensation

excellent staff service, fast reliable wifi

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

looking building, lovely staff, great free parking, rooms & bathrooms are a great size

best property for relax. amazing spa area and pool. delicious restaurant with great service.

bedroom was fantastic. bar food very good.

pool and gym great breakfast really good and staff really friendly

ve been before i love the comfortable bed and room and use of spa area - breakfast is good

the hotel computer was down so no wifi and couldn't pay bill so just hope that they do charge the correct amount

breakfast crockery could be cleaner

ladies on the front desk were helpful when my key card to room stopped working and the breakfast server helped

no laundry facilities

there was a noisy group on the floor one night. sounded like college kids. :)

ev charge is not working

room service & food from in house restaurant

room was comfortable and the kids loved every bit of our 3 night stay especially the smart tv

my laundry was lying in my room for 3days

size of rooms and the bar was great

room service was good and very happy with the fee for a late check out

pains au chocolat were gorgeous! wifi very good. decor and atmosphere super

the breakfast was amazing

no laundry

pool and pool bar

the sports bar served food and drink at reasonable price's and again the quality was excellent

little american bar but nothing for kids to eat , and other restaurant was indian, great for me but had to order

was a bit to soft for me although kids slept great

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

swimming pool is great

the pool, spa and gym attendant was exceptionally helpful in the morning of sunday, 30th june 2024

hotel was amazing the staff was great the pool was fantastic swimming under the star light so cool me and my

at the pool, spa, gym attendant was exceptionally helpful

meals, bar and laundry expensive, but probably same as any other hotel in this

good laundry service

wifi wasn't working in our room the night we stayed so we went down to the bar and did our online

early check in.

we got back from central london after lion king, we asked about a late check out and he gave us an earlier time

laundry services

worse thing, 1am a family in next room had a fight, screaming kids, slamming doors went on until 4am

great choice of food in the bar and restaurant

available facilities including gym, reception and early check in (for a fee)

sky bar vibe, food and service was great, and pk indian was exceptionally good, delicious food and

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

good facilities like bar, restaurant, gym and laundry room

for those that needed to wash there was laundry facilities available

self service laundry facility is a plus

easy to access, a self-service laundry, price was great.

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

intentionally chose them for their laundry facilities

we requested a late check out and got it free of charge

helpful staff. kindly an early check in was provided.

nice bar in the lobby

room service was exceptional and the breakfast was also very

my daughter had a kids mac and cheese which was on point and well executed

spacious and playful hotel for kids

fantastic, making it a great base for a little getaway, loads of local restaurants but also hotel bar and food

the free cocktail, location, breakfast, decor, staff, room and gym

need to use the intercom to get buzzed in and only one elevator goes directly yo the 8th floor laundry room

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest laundry

laundry room facilities were great

the small store inside from which you could buy laundry etc , the cleaning staff was good

was able to do laundry and younger guests could play playstation upon request

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

laundry was cleaned as communicated; very good

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

we had fish and chips room service at lunch and dinner in 1907 restaurant both were delicious and really good

no laundry service or clothes washing machines

breakfast, room service, cleanliness, staff

the staff in the bar in particular, couldnt do enough with food, drinks and entertaining our 3 yr old

room service and the location

also set up for kids ud83dudd8d️ud83dudcdaud83cudf7fud83eudd64 breakfast was tasty and hot too