under construction, no breakfast pool or laundry facilities

there is no guest laundry

room needs to be cleaner, some fly bugs in bathroom, needs pest control, laundry making too much noise

view every morning i need to see that dirty view, and biggest draw back hotel doesn't have a laundry

the room was also near the laundry with very high humidity

just the parking spots are to tight

walls thin heard kids in hall...very noisy also the lack of selection in the snack room

hotel has a bar and fire-pits, lap pool and everything is spotless

one small thing that could be improved is that some of the tiles in the pool were a little grubby and could do

other dislikes: the small parking lot; the overly minimalist style in the room; the ridiculously priced breakfast

i could get ride to the o'hare and you had a restaurant next door for a breakfast meeting.

the staff was wonderful, the room was exceptional and the breakfast extra tasty.

very nice breakfast!

breakfast and location

very convenient, very clean, stylishly furnished room and very good breakfast

the laundry facility and the non working hot tub

the following morning the kitchen was shut down and pre-prepared meals were laid out they were cold and my wife

that breakfast would last until 10:30 on memorial day, as it does on weekends, however, at 9:30, kitchen staff

pool and hot tub was clean

big parking area close to the main doors

the parking lot is a good distance away

( the kids

would of like a spot for families to enjoy themselves and kids could play with such a large venue it's possible

need a centrifuge spinner for swimsuits in the pool lounge

you need a couple shuttles

my kids enjoyed the pool and having kitchen in the room

my kids enjoyed the pool and having kitchen in the room

it's in great location, clean , comfortable, with full kitchen.

no sufficient information about parking lot. is the parking lot insise the hotel enough?

my kids enjoyed the pool and having kitchen in the room

a group of them talking loudly in the hallway, if you want to sleep in you can forget about it, laundry room

specific request for a quiet room, the front desk sadistically assigned us the room next to the laundry downstairs

dirty laundry room with clothes scattered all over

the pool was a bit cold. i was not able to enjoy the pool because of that.

the gym and pool are useless and just there as an idea to lure people in

laundry on site, restaurants in area that deliver, parking close to rooms, pet friendly and even

they had laundry.

the nice lovely rooms that it has i really like how it had a laundry room and a elevator

had a microwave in the first floor and a laundry area

quiet clean order to room laundry

my room smelled like wet laundry

to pick up my laundry room whilst large was a little tired room key stopped working twice during

parking is bit too dark and looks rather insecure

great breakfast, very clean, close to lots of restaurants and shopping

close to retail and restaurants, near to the climbing gym where my daughter was competing

laundry was cheapest i have ever seen

room spacious room good breakfast laundry area clean and all machines working friendly

laundry service

there is coin laundry on site

having access to laundry is good too

has laundry

it does not have an exercise/weight room and laundry is very costly.

hotel was behind on laundry and there were no bottom sheet on bed and missing wash cloths

breakfast is nothing, laundry expensive, no assistance with room, room not that clean, dirty towels given when

breakfast is terrible, no dishes, expensive laundry, expensive stay

we also appreciate having the laundry facilities

also, we wanted to use the on-site laundry, but the washer was not working

it's fine for the family, but the kids even noticed it didn't match the picture

lovely hotel. grab and go breakfasts. large, nice rooms.

pool was very small and no hot tub

clean rooms, convenient laundry facility, nice friendly staff.

the only ice machine was located on a lower floor in a laundry room

breakfast was solid, self service laundry.

breakfast was typical (nicer but nothing exciting) and easy and the pool and hot tub were great

location..breakfast is fresh and tasty.

like a musty smell, they put me next to the laundry room where there was noise all the time

there is generous parking in front

decent gym, pretty cozy feel

loud kids running the halls

it had a small pool and no jacuzzi

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

we were happily surprised by the happy hour,and our kids loved the jacuzzi and pool

parking after 7pm. lot is full so you might have to walk a short way.

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

granola bar oatmeal and cereal in cups

breakfast because bar and kitchen closed die to covid

breakfast could have been a little better and i know it s a work hotel but the bar being closed on friday

about this hotel, including the location, the workout area and pool, the cleaning staff, free parking, the

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

microwave and refrigerator. easy access to internet. workout room. nice breakfast.

also ev charger station

on the 3rd floor was out of service ud83dude14 i'm not an early bird, so i missed the free breakfast

the parking

good location near restaurants, shopping. comfortable bed. fireplace suite very nice.

its like a little apartment complex with pool and basketball court

lacking in the details-full kitchen with four place settings, but only one fork

during check-in was excellent, the rooms were accessible for elderly travelers, and it was pet friendly

staff was great. walking trail around pond is wonderful for pets.

very nice hotel, great gym

also, lady that checked us in could have pointed out we would be next to the pool

from the snow storm there was horrible room service, no towels , no plates or anything for food i ordered bathroom

my five - night stay , i requested full room service once

24 hour fitness room and laundry room are close to each other

laundry facilities were difficult to use and partially out of order

the facilities like laundry, gym were good

room, laundry room available, cleanness, friendly staff, morning free coffee

the laundry room was very high

they also have a guest laundry where i could wash my clothes

00 for candy bar that was charged to my room when i could have got cheap from a store

highly recommend, kids loved making waffles and fitness center is good

the pool was very nice with plenty of lounge chairs and a neat water feature

staff, clean room, great breakfast, nice corner market for snacks and drinks, felt secure and safe

price for hotel room with full kitchen, pool, gym, and breakfast

we were greeted with kindness, check in easy, nice atmosphere, lobby was updated, stylish, the bar was open

room was spacious, clean and the pool was awesome!

very modern. nice pool and workout room. 2 bedroom suite was very roomy

price for hotel room with full kitchen, pool, gym, and breakfast

laundry on site was very convenient

the appointment was needed for a pool or gym use

beds were awesome coffee available all day free parking updated decor.

was trash all over the parking lot

liked the breakfast, it was good

breakfast was nice,they have a laundry area coin operated for long stays

just the right size with all required amenities like the communial laundry room to wash and dry your clothes

the location and staff were great, laundry and basketball court also a plus.

had a shuttle to station and mall, laundry, breakfast, happy hour eats, gym, pool and huge two bed 2 bath

parking comfortable beds, full kitchen with equipment, lounge area, tons of storage space on-site laundry facility

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

wished they had made an effort to have some sort of free continental breakfast

one staff member said guests were able to use coin laundry at sister hotel property across the parking lot,

good location. good parking.

offer free offsite gym pass for guests who prefer gyms with variations of fitness equipment

amenities (laundry), needs to be more welcoming

wifi was bad, internet signal was bad. not much on tv.

very secure. clean uncluttered room wifi worked great.

the wifi service is the worst i have ever seen anywhere, you can't connect hdmi to the tv or use it as

also the wifi needs to be updated

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

went with kids; ugh

ice buckets, non-responsive, housekeeping, restaurant, not open during the day, and with no room service it

wifi in the room was not working too well

it's fine but if you have little kids, it's a trek

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

the only other thing was that we were there the dsy after a big snow and the parking lot was pretty slippery

breakfast does not have more varieties and wifi used to drop a number of times.

had a clogged bathroom sink that was filled to the brim with water and there were roaches in the kitchen

the kitchen is useful

the washers and dryers in the guest laundry room could use some maintenance. they were dirty.

the only little thing is the hours (9:00 pm is closed ) for the laundry

laundry facility could use a little work

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

we were near the laundry room which we had to close the door since it was so dirty

booked directly with hotel so we could get a late check out - when booking they said it would be perfectly fine

the indoor pool was a welcome relief for the kids

should have been warned that there would be a charge for parking

plenty of free parking

hotel was clean, we had free internet and free parking

slim provides good customer service, and a pleasant staff member, and the housekeeping and laundry staff were

about the towels the front desk would tell us to go get them but then when we would go to the laundry room the

machine didn't work laundry room was dirty machine we're broken no coffee setup in room or in lounge no continental

the cleaning team was extremely rude when we asked for an extra towel and some laundry detergent

laundry room and vending machines on premises but there s hours of operation

even gym room was well-kept

great and reliable shuttle service. awesome breakfast, awesome staff.

the worst wifi connection of all holiday inn. i had to input pass in every thirty min

best breakfast buffet. great location. clean.

very clean very friendly staff great breakfast great location highly recommend!

no room service

friendly staff, comfortable bed, free wifi, nice size tv.

could've been cleaner, and thin walls (there was a soccer tournament that weekend and some of the kids were very

staff is extremely friendly and helpful and every area from pool, gym area, restaurant, to my room was clean

room service and pool area

cold swimming pool water. wish they had heated water. we couldn't enjoy for too long.

between just feeling welcome, the pool, and the outside fire pit

on site restaurant closed sunday/ monday. so. no room service. indoor pool is not heated.

the drinks at the bar were over priced and the hot tub was not running

parking was large and free

i could do my laundry easily. the staff was also excellent.

maybe a sign saying that you can get change for laundry in pop machine

bed, laundry area - finally figured out i could get change out of the pop machine by inserting a dollar

size, laundry facilities, delivery of food &/or packages to front desk

poor breakfast

they have a laundry room for guests and a fitness center

i would have appreciated being able to buy quarters for the laundry with my debit card

the rooms were comforting, dove soap for sensitive skin, hot breakfast was decent

all the parking stalls are on the narrow side, still no excuse to damage someone else's vehicle and do -0-

there was no pool

a staff member who appeared to be from the laundry department walked by, and when i asked where the receptionist

laundry is chargeable

i stayed a month & the laundry facility came in handy

laundry room

one about dirty laundry and needing a roll of quarters, then a man walked in after me, however he had been

the bed was king size and it smelled like fresh laundry

that is a huge plus to be able to sit in the hot tub after kids go to bed

the in room jacuzzi and the fireplace are lovely touches. good variety of breakfast items.

the spa jets were weak.

great location to use the metra to union station, including the free parking for the train

a very old one, carpets look horrible, and no restaurants and laundry in the hotel

i appreciate that towel & sheet laundry is a conservation issue but they do not even enter the room to even

laundry not working, construction in the middle of the lobby

the complimentary breakfast is very, very good

friendly staff and allowed early check in

on the last night we did not receive room service

the wifi is poor the cable channels is poor the tvs need to be updated

were not notified of this) and sometimes they wouldn't

seems to be renovation work going on and limited pool or fitness and no resturant

gym, pool, location easy to get around

breakfast. clean bathroom. nice fitness center. coffee on demand.

switched to the room near elevator because of small kids

husband, kids and i stay at this hotel this past weekend and realized that we left something at the hotel

free continental breakfast as well

the fact that it was pet friendly but, it didn't appear to be overran by animals.

smoking rooms and 1st floor

no refrigerator. no microwave. smoking.

old, lumpy pillows we had a non-smoking room but the hallway reaked bad of smoke

and smoking

are simple but serve the purpose if you and your pets need a place to stay smoking rooms were available and

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

one staff even did his own laundry while cooking himself a meal in the room by the front desk

the laundry machine didn't function very well.

parking lot was extremely icy - it seemed like it wasn't shoveled all winter

entire hotel need new mattresses they are really in bad shape there wifi doesn't in the room

the room, the swimming pool, the workout room and the laundry area

gym and hallways were dirty, and my boyfriend and i are pretty sure they had bed bugs because we

bright colors, friendly staff. big clean pool. ample free parking. large spacious room

liked that the gym was open so i could use the treadmill

accommodated my pet

other ones were bar and restaurant

pool and jacuzzi also parking was very easy

one thing that caught me off guard was that the shuttle was running not even each an hour and i had to take uber

the staff the cleanliness the pool the hot tub and super comfy beds

hotel is only a short drive from o hare and offers a shuttle to and from the airport which was perfect and

well presented breakfast and the laundry facilities were great

very clean. excellent breakfast.

hotel has the same type of breakfast, gets boring after a while especially when staying for an extended amount

the location to this hotel was great, we were able to walk across the lot to grab dinner from the bar next door

there were two excellent restaurants and a sports bar within walking distance was also a bonus

the laundry facility was $3

two different bank cards in laundry payment option for dryer

elavator not working laundry machine out of order

nice laundry and vending

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

no guest laundry room

please also be reminded there is no laundry in the hotel

everything except no laundry for guest ! that s extremely hard when staying a week or more

no laundry .tv service is slow.

wifi sucks

sheets smelled strongly of scented laundry soap

the pool is very nice and clean as well

breakfast, parking, wifi, overall cleanliness was fine.

very pet friendly, nearby walking trail for our daily walkies

no hot tub, the weekend breakfast lady not friendly

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

stayed there for two weeks there was no gym it was being worked on

it was nice to have an indoor pool for the kids to enjoy

pool under renovation at the time.

we couldn't really use the kitchenette because the faucet was dirty

didn't notice a pool, but there were laundry facilities

pet friendly

parking is difficult to find and have to walk a distance

other guests left trash in parking area

kitchen was not wiped down on out side of appliances

the stairs were was filled with overflowing housekeeping bins of garbage and extremely soiled laundry

the staff also keep directing me to the laundry facility when i asked for clean sheets

their laundry room is convenient

laundry needs to fix, but the front dedk agebt is vrry nicr

the gentleman working the laundry folding towels and such also had a cigarette dangling from his mouth

from highway, super comfy bed, clean facilities, on site bar and grill

was taking forever to come up and down, room carpet smells bad, didn t get room service next day

pool no jacuzzi can you billed me one amount and my charge says you re charging me more what s

my husband enjoyed the fitness room

the pool was small and ice cold. my kids were freezing.

breakfast and free parking is always a great option

no pool, tiny gym. staff not the friendliest

drove 4 hours to reach this hotel, which i had booked days in advance, only to be told that my pets weren t

was down the hall and since i had a pet with me, i was able to use side doors without bothering other people

the pet cost of $25

amenities include a beautiful indoor pool, outdoor seating areas, and coin laundry

gym

side location, running area, good breakfast, clean room, free parking, easy check in & check out, nice gym and

the rooms very cozy and the beds were comfortable and breakfast was good

pool access and 24 hour gym access the fire pit the breakfast coupons and accommodations to ask if we needed

pet fees

the color scheme and furniture style in the bar and eating areas

was no wifi access in our roof as the room was to far from the lobby

parking on one side can be a pain if it's busy.

very friendly staff. loved the hot breakfast and affordable even with pet fees

no laundry facility

bathroom was really small. no laundry room

kids had a blast had a great time very comfortable the breakfast was awesome will be staying there

location - close to hwy 90, pet friendly, free breakfast (eggs, ham, potatoes, yogurt, bread, juices, etc

the pool area tables too close to the water and kids kept getting our stuff wet

my room was by the laundry room and i could hear it all evening.

i liked the pool, the gym, the very helpful staff

-welcome cookies at check-in -good gym

good parking and breakfast.

leave the property and agoda also didn t give us any refund even though we are and our 3 young kids were

they have a coin laundry we found great after road

size of laundry room and exercise room

so much going for it as an airport hotel: price; free airport shuttle; basic but free breakfast; laundry; clean

laundry in the room that was supposed to clean was dirty n had hair on it we asked for more and was

size room, the laundry was a bonus

clean room and around nice clean pool.good breakfast and very helpful customer service.

pool was dirty the morning after

access to the pool, big parking

handicapped parking not enforced

the pool and spa where not working because of being upgraded

laundry was clean, hallways did not smell weird(like other places) and was also very clean

staff & attentive staff, clean laundry & workout room, updated appliances in the room

you need cozy staff is absolutely wonderful free coffee downstairs sometimes snacks workout room laundry we love

there is a gym and laundry room available to guests, which is nice

laundry facilities were clean and available

facilities and cleanliness of the hotel shuttle bus service to airport

the pool needs to be heated

the pool

pool was small

absolutely no parking spaces available for paying guests.

poor wifi interference on

they don't have wifi they are laying when you check in

the parking lot

time, he continued yelling and caused a scene loud enough to draw attention of other guest in the parking lot,

almost no wifi porn channel on tv with no notice on that malfunctioning toilet lights, shower

it s nice that they have laundry for guests

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

parking was pretty tight. a lot of people taking advantage of park/sleep fly.

the pool is not open

there was a swimming pool and workout room, a covered parking area as well as large parking lot

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

parking was very limited.

the front of the hotel is a dead end parking lot

inviting lots of parking

the pancake maker was not working, the wifi went out at one point in the room and was going slow when it came

laundry room is too small. they dont give you shampoo and bath shower in bathroom.

then i went to do laundry and learned that drier was out of service (there was a sign)

good price and location. friendly staff. very clean and good wifi.

there was no fridge or microwave and every person needed a different wifi code which we weren't given at check

location and truck parking

dirty laundry was left outside my door for over 4 hours after my room was cleaned

the pool and room were nice,also the bed was a dream

great pool area with sauna and hot tub

i went for a swim but felt the pool area was a bit outdated.

temp in pool area could have been warmer

facilities. pool bowling alley on premises and spa and sauna access

my kids really enjoyed the big pool

gym had a bad echo and offered no music options, so it made a bit of an awkward experience when in

was looking for a nice overnight getaway for me and my two kids, ages 12 and 9

i didn’t like that the spa pool was for hotel guests also. several kids so not quite quiet.

inconvenient parking

parking lot is a long walk with bags. can't imagine what it's like in the winter.

it is a welcoming place everyone is so nice. lots of parking available. good service.

the hotel pool was closed at the time of our stay, i wished i was able to take a swim but that's okay

i appreciate that the staff is accommodating to simple requests. i also enjoy the gym.

even after i provided the laundry list of issues endured during our stay

the safety bar in the shower wasn t secured to the wall

pool area clean and nice and warm

since we traveled from europe we were wide awake at 4am so it was so nice that the gym is 24 hours and we were

staff, pool, room setup

there used to be a guest laundry but it was no longer functional

could not use laundry facilities bc there was no washer and there was a sign on dryer that said do not use,

handy having a guest laundry and front desk selling detergent

loved the guest laundry

free breakfast and wonderful front desk staff. also free laundry machines!!

they had laundry options and also breakfast

the access to laundry, vending and a workout room were all great

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

neat and clean tidy just the coins for laundry can be upgraded to card

quiet area, huge free parking, mcdonalnds restaurant near.

i liked the layout of the hotel, had laundry and snack machine in one area.

on sight vending and laundry

-parking spaces within a few feet of the windows of hotel and exhaust fumes may enter the hvac

was totally peeling, faucet dripped, no security -back entrance doors were unlocked, kids running through hallways

no wifi, there is no need to charge your customers for wifi.

laundry service (the machines) were ridiculous to use

about this stay was amazing, i loved that there was a laundry room available to guest

could not get connected to any of the available wifi.

who is disabled had surgery, but it was not the same, we got a double bed and a pull out couch, kids were not

there is a full kitchen and airport shuttle

elevator to all floors is very convenient as is the provided guest laundry

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

everything. shuttle to the airport.

i enjoy and thank the fact that my stay was extended to a late check out of 2 pm

we returned from the concert, the lobby bar was closed

very loud. kids running around being disrespectful of property.

with a pool and workout room, restraunt as well this is perfect for longer family trips

the hotel the staff was friendly and the room was big enough for me , my husband and my three kids

location. parking free. bed comfortable. toiletries old. lotion had that musty smell.

was alright, i wish there was room service for in house comfort instead of having to go outside to find food

had to leave too early to try breakfast

good continental breakfast'perfect for kick starting a day of flying

nice little gym and pool

comfortable bed, quiet, good breakfast, easy airport shuttle

need to expand your breakfast choices

money got stuck in the guest laundry dryer and it would not work

pool & laundry not available

location, free wifi.

very clean, friendly staff, quiet, nice pool, spacious rooms, nice breakfast, safe feeling.

the gym, all machines broken

no quarters available for laundry

on-site laundry, kitchenette in every room.

well lit parking lot

in room kitchen with a stove, microwave and full fridge, good water pressure in shower.

the wifi

staff and cleanliness of the room, the breakfast variety was adequate, parking was free

i used the pool, i was hoping for a sauna...

breakfasts offered a large variety of food options

only complaint is that room service will knock and if you are asleep or don t answer they will open the door

pool was cold for indoors!

great staff, hot coffee and breakfast, laundry facilities and cooking.

great staff, hot coffee and breakfast, laundry, great location.

great staff, breakfast and hot coffee, laundry, all the comforts of home

manager & the staff were super accomodating and friendy, the laundry facilities (altho you really could probably

the staff and the kitchen in the rooms

there is no coine laundry

no laundry facilities on property. no restaurant.

the fact that the pool was not available when we wanted to use it.

staff was very helpful ans the breakfast buffet

to traveling, i called to get the hotel s pet policy

great bed! blue heron bar attached was fun and had good food.

floor was dominated by a busy laundry area - i was glad i wasn't in one of the sleeping rooms in that section

laundry area looks like a dark dungeon, no lighting

chatting at 5am very loud on the laundry room and hallway like if no one is sleeping

like someone was doing laundry

was not cleaned any day or any fresh linen provided until ask for and had to go get myself from laundry room

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

laundry

the shuttle service was very good and easy to use, laundry facilities are free to use

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

also, they have a laundry where i did my load and it just costed me $4

was very polite and kind everyone greeted me i remember one of my kids even asked me”do they know you

also, i enjoyed dining at bar louie

really great shower, but a grab bar would probably be a good idea for older guests.

pool closed due to renovations but looking forward for it being done.

there is plenty of parking and it's walking distance for lots of shopping and restaurants

no laundry

our room didn t have a laundry bag.

policy (kids are allergic to some pet hairs) so it was clean and good selection of breakfast items

indoor pool is a plus and close to airport even better

kids running around

it would be nice to have the laundry room on every floor.

the room was directly above the laundry area which started the dryers at 6am making it impossible to sleep

washing machine was not working the entire time we were at the hotel and we wanted to do some laundry

laundry units in the third floor, pretty good size

than expected and though a room was not ready for us just yet she kept us informed and let the kids come in to

it didn t have a laundry services

my room smelled like weed, and how don t they have guest laundry

nice hotel. great bar in the center of the building. bartender was polite and kind!

have suites, which is great if you need to have kids sleep in a separate room (we have a travel

i loved everything and the gym was great

there was a vending machine with water/cola and ice and laundry on our floor

operated laundry

that it had onsite laundry room

no consignar , gym is minimal

and more fees they charge fees or call it resort fees ' gym and shuttle to the airport and etc ' i didn't use