the laundry machine didn't function very well.

one staff even did his own laundry while cooking himself a meal in the room by the front desk

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

wifi wasn t working unless you stood in the hallway but as soon as you enter the room no signal

enough parking is also very good

everything except no laundry for guest ! that s extremely hard when staying a week or more

no laundry .tv service is slow.

no guest laundry room

please also be reminded there is no laundry in the hotel

wifi sucks

laundry in the room that was supposed to clean was dirty n had hair on it we asked for more and was

table lamp not working * smelly room * torn chairs and couch * smells like pets were there * no laundry bag *

they have a coin laundry we found great after road

so much going for it as an airport hotel: price; free airport shuttle; basic but free breakfast; laundry; clean

size of laundry room and exercise room

loved the heated pool

since it was being renovated, the pool was closed. but we knew that prior to booking

the free beer and appetisers, the pool was small but lovely and warm

large room size and free parking.

the shuttle to the airport was very reliable and came to and from frequently

rooms - excellent room service

down to the front desk and the guy told me he told the attendant that it would be 2 adults and 2 kids well then

the hallways are a bit dated, and the wifi was spotty

i have 2 kids with me, so total 4

were not notified of this) and sometimes they wouldn't

my room was by the laundry room and i could hear it all evening.

i did want to upgrade my room, but because i was checking in early i was told that i already asked for the

lounge was terrible. the actual bar was just a shelf. pool was old. no hot tub.

good parking and breakfast.

loved the bar at the hotel, liked the pool,liked room service option

closes early and no restaurant or bar available after that not good service in case you have to stay on for a

breakfast was good. airport shuttle was good.

bar and restaurant were not open

shuttle ran too late to catch our flight so we had to rent a car

bar was excellent with a fully stocked selection of spirits and food

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

very lovely, big rooms , comfy beds and nice little breakfast buffet

swimming pool was available on a reservation basis which worked well

the kids liked the pool alot

stayed there for two weeks there was no gym it was being worked on

vending machines, no laundry, coffee in lobby is terrible, beds are very stiff and bathroom is tiny

laundry room door needed a key to enter, unlike the hotel in hoffman estates, which doesn't have a

the cleaning team was extremely rude when we asked for an extra towel and some laundry detergent

machine didn't work laundry room was dirty machine we're broken no coffee setup in room or in lounge no continental

about the towels the front desk would tell us to go get them but then when we would go to the laundry room the

the pool was great just surprised there wasn t a hot tub.

the indoor pool was a welcome relief for the kids

booked directly with hotel so we could get a late check out - when booking they said it would be perfectly fine

comfortable beds, japanese food court within walking distance , friendly staff, adequate gym

free parking.

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

we had 2 kids with us & it was nice they gave us a room close to the pool & on the first floor

parking full with cars with out handicap tags, parking on saturday was crazy

breakfast no room service and i was having day surgery

was very comfortable, the pool - omg the pool - was like bath water

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

parking at the hotel and using the free shuttle is not free because you pay to park more than the

wifi so slow, i didn't bother to use it

every room i ve been in has a kitchenette with a full sized refrigerator and freezer, it has a small stove,

the beds were very comfortable, the room was big, the gym was good.

the washers and dryers in the guest laundry room could use some maintenance. they were dirty.

laundry facility could use a little work

we were near the laundry room which we had to close the door since it was so dirty

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

the room they gave us was across the laundry room and getting super loud at 6am

great and reliable shuttle service. awesome breakfast, awesome staff.

even gym room was well-kept

breakfast was excellent as were the accommodations

the restrictor valve inside the shower head ) and the cable was out and i couldn't connect to the wifi it said

the side door didn't open with a key card. the gym equipment should be more updated.

amenities (laundry), needs to be more welcoming

very secure. clean uncluttered room wifi worked great.

wifi worked adequately

the wifi service is the worst i have ever seen anywhere, you can't connect hdmi to the tv or use it as

property accommodated our early check in prior to the beer festival we attended

two different bank cards in laundry payment option for dryer

elavator not working laundry machine out of order

strong odor of natural gas immanent from laundry room

the laundry facility was $3

nice laundry and vending

well presented breakfast and the laundry facilities were great

young lady preparing breakfast was awesome

there was not room service available and everything was closed

the wifi signal is poor. the location is far from the down town

the spa and the staff!!!

no pen or paper or wifi or microwave to heat up food

the room service breakfast was ok

room were quiet without kids running around at night

there was no breakfast or even a breakfast option for room service

every night the pool was crowded with little kids and my girlfriend and i had no way to relax

didn't notice a pool, but there were laundry facilities

i was never able to get the free wifi

other guests left trash in parking area

staff is very accommodating, the rooms are cleans, plenty of parking, the air conditioners are strong and the

free breakfast,wifi and parking

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

the free breakfast was good

wifi did not work well on the third floor

indoor pool

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

the hot tub, pool and how the hotel is conveniently located next to everything

beds are comfy and pillows that?s a plus ? has pool and hot tub and breakfast

neat and clean tidy just the coins for laundry can be upgraded to card

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

they had laundry options and also breakfast

the access to laundry, vending and a workout room were all great

parking was very full this trip. but manageable

laundry facility except some contractor picks up and drops back in 24 hours

laundry service said same day, but did not deliver as promised but still charged for service

was no laundry service and this was very inconvenient

i asked if they had dry cleaning/laundry service

breakfast was also pretty good, and there was wifi and comfortable beds to sleep in which was the most important

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

it s nice that they have laundry for guests

it's located close to a parking area

no wifi signal in my room.

free breakfast and plenty of towels

to pick up my laundry room whilst large was a little tired room key stopped working twice during

my room smelled like wet laundry

the parking is kinda confusing because there is construction going on

the starbucks coffee bar was great to have

and friendly room was cleaned every day, new towels and bedding decent gym and pool good location shuttle bus

accepted pets.

no additional linen and it takes 2 hrs for room service

i could get ride to the o'hare and you had a restaurant next door for a breakfast meeting.

breakfast and location

meat was not really tasty, the rest of the breakfast was really good

laundry service (the machines) were ridiculous to use

about this stay was amazing, i loved that there was a laundry room available to guest

good price and excellent room with a full kitchen

gym is a little small far from city, but close to highways and train

really wish there were muffins or donuts for young kids

the pool temperature was cold & you could easily hear people talking/walking in adjacent rooms.

location, private parking, exterior, interior.

the lobby / bar area was inviting with a pool table and board games

staff was very helpful and kind, and most of all the 24hr pool table!

other dislikes: the small parking lot; the overly minimalist style in the room; the ridiculously priced breakfast

we also appreciate having the laundry facilities

also, we wanted to use the on-site laundry, but the washer was not working

a returning customer. love the breakfast and staff is always friendly

breakfast yummy

breakfast

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

elevator to all floors is very convenient as is the provided guest laundry

free shuttle to and from airport. large room.

room service answering system. calls holding holding too long

room service

laundry on site was very convenient

breakfast

in wrong room,room service provided by me, set garbage in hall, walk down to lobby for towels,tiolet paper cups

there wasn't an over abundance of parking.

parking was ample

i used the gym which had the necessary equipment

shuttle was excellent

could have a few spirits for sale for late travelers to purchase after the bar closes.

pool was smaller than i hoped

the check-in process took longer than expected. the shuttle was not very comfortable.

floor was dominated by a busy laundry area - i was glad i wasn't in one of the sleeping rooms in that section

was not cleaned any day or any fresh linen provided until ask for and had to go get myself from laundry room

facilities laundry room was out order

clean towels housekeeping had no time to do laundry

laundry area looks like a dark dungeon, no lighting

be nice if a change machine or other means were available to make change/get quarters for the laundry machines

the facilities like laundry, gym were good

24 hour fitness room and laundry room are close to each other

room, laundry room available, cleanness, friendly staff, morning free coffee

t have laundry detergent in the washing room should refill on this was the only thing i

there is no coine laundry

no laundry facilities on property. no restaurant.

breakfast could of been better

friendly, helpful, and made sure i knew about the shuttle getting me back to the airport in a timely manner

new. friendly staff. shuttles to hotel made that easy for us!

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

the shuttle service was very good and easy to use, laundry facilities are free to use

also, they have a laundry where i did my load and it just costed me $4

laundry

the pool to cold

very clean quiet breakfast and a bar.

maybe a little more hot breakfast items but still pretty good

there wasn't much parking.

nice hotel, breakfast was good and employees were nice.

they also have a guest laundry where i could wash my clothes

ev charging for 4 electric vehicles. always able to charge my car.

super clean rooms & great location! kids loved the pool :)

the pool was very nice with plenty of lounge chairs and a neat water feature

beds were uncomfortable. bar prices were outrageous. coffee wasn t very good

our room didn t have a laundry bag.

no laundry

very friendly staff and kids loved the pool.

less vegetarian options in hot breakfast

policy (kids are allergic to some pet hairs) so it was clean and good selection of breakfast items

like a musty smell, they put me next to the laundry room where there was noise all the time

decent gym, pretty cozy feel

loud kids running the halls

the pool was smaller than expected.

it was nice to have a bar and restaurant in the hotel

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

the halls smelled like weed, and you could hear kids running up and down the halls.

wallbox ev charging stations!

the pool area needs work too, my kids were swimming and i

everything was nice and clean and the bar and bartenders was amazing if your looking for comfort, fun, cleanliness

it didn t have a laundry services

my room smelled like weed, and how don t they have guest laundry

is clean, comfortable and big rooms, have room service and nice bed linen

the king pull out in the the living area came through clutch for the kids

to the airport and they have room service and shuttle services

there is coin laundry on site

room spacious room good breakfast laundry area clean and all machines working friendly

having access to laundry is good too

laundry was cheapest i have ever seen

laundry service

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

i arrived at 10 am and asked for the free shuttle service they provided, the staff immediately said no, it

breakfast because bar and kitchen closed die to covid

the parking lot needs to be fixed.

pool was a disappointment for my kids who were looking forward to swimming on vacation

very nice hotel, great gym

breakfast was not available and you had to pay for parking at the hotel

understand no room service due to covid but there weren t any additional supplies in the room to refresh

beautiful grounds staff was able to accommodate our request for early check in

everything was great except parking

that it had onsite laundry room

operated laundry

there was a vending machine with water/cola and ice and laundry on our floor

gym the italian restaurant & bar very clean spacious room

location and the bar restaurant. room was very nice.

clean rooms, convenient laundry facility, nice friendly staff.

breakfast was solid, self service laundry.

the only ice machine was located on a lower floor in a laundry room

pool and jacuzzi were

i also like that this property is pet friendly

hotel was behind on laundry and there were no bottom sheet on bed and missing wash cloths

it does not have an exercise/weight room and laundry is very costly.

breakfast is nothing, laundry expensive, no assistance with room, room not that clean, dirty towels given when

has laundry

breakfast is terrible, no dishes, expensive laundry, expensive stay

my kids enjoyed the pool and having kitchen in the room

it's in great location, clean , comfortable, with full kitchen.

great breakfast, home made waffles every morning

exactly what i was looking for!! a nice kitchenette with bed in different area!

my kids enjoyed the pool and having kitchen in the room

dirty laundry room with clothes scattered all over

specific request for a quiet room, the front desk sadistically assigned us the room next to the laundry downstairs

a group of them talking loudly in the hallway, if you want to sleep in you can forget about it, laundry room

the parking was close to the door.

location, breakfast, beds

the room was also near the laundry with very high humidity

under construction, no breakfast pool or laundry facilities

room needs to be cleaner, some fly bugs in bathroom, needs pest control, laundry making too much noise

view every morning i need to see that dirty view, and biggest draw back hotel doesn't have a laundry

there is no guest laundry

room service after 10 and no glassware

we specifically requested a pulled away bed for our two kids since our babysitter sintuation has changed

i say the bartender sets us but did not get to us for order until 10:07 at that time which the kitchen was then

had a room full of loud bouncing off the walls kids next door (middle school age) that kept me awake

( the kids

the parking lot

time, he continued yelling and caused a scene loud enough to draw attention of other guest in the parking lot,

they don't have wifi they are laying when you check in

almost no wifi porn channel on tv with no notice on that malfunctioning toilet lights, shower

poor wifi interference on

just the right size with all required amenities like the communial laundry room to wash and dry your clothes

parking comfortable beds, full kitchen with equipment, lounge area, tons of storage space on-site laundry facility

had a shuttle to station and mall, laundry, breakfast, happy hour eats, gym, pool and huge two bed 2 bath

breakfast was nice,they have a laundry area coin operated for long stays

the location and staff were great, laundry and basketball court also a plus.

gym had a bad echo and offered no music options, so it made a bit of an awkward experience when in

very nice golf course setting

my kids really enjoyed the big pool

didn't like that we had to leave out of the hotel and walk over to the pool, and spa facility, if there had of

to home, golf course is a deal, pool, bowling, bars all on site

calm,clean, good kitchen,breakfast

great location, clean facility and super nice staff!! great breakfast!!

i especially appreciated the free ev charger in the lot; i left with a full tank for my drive home

the breakfast and the pool

during check-in was excellent, the rooms were accessible for elderly travelers, and it was pet friendly

laundry not accept credit or debit cards

location laundry service printer services

it took exactly two loads of laundry to get the scent of mildew out of my clothes

breakfast was ok, location was perfect for a layover shuttle service was appreciated

rooms are clean, a/c did its job, free wifi, and beds & pillows were good

the laundry facility and the non working hot tub

chose the hotel based on the pool and gym room amenities but both were closed due to renovations

welcome bar event was nice

wish they had a fan in the gym

atmosphere just beautiful hotel period the breakfast buffet and the cocktail hour was also very very good

accommodated our request for late check

helpful staff, clean and good breakfast

the swimming pool water it's cold!!

breakfasts offered a large variety of food options

bed was comfortable, good wifi, good free breakfast.

i went in the pool and you could hear them before you got to the door 3 kids under 16, no adults to be seen

we enjoyed the free breakfast array, including hot items

love this hotel, our room was huge, great breakfast, amazing location, love the underground parking

pet policy on hotel website does not state $50 per dog, as do other hotel websites if hotel policy

breakfast was great

front desk staff and shuttle driver was excellent for kindness and service.

nice clean rooms, indoor pool, restaurant inside motel

held bags since early check in wasn t available.

very bad beds hurt my kids and wife back and mine

clean; excellent for family with kids where the whole family can enjoy in the clean swimming pool and whirlpool

laundry room and gym are good

onsite laundry room

wish they had laundry in the building

was no room service unless it was prearranged

the location close to freeway, casino, nice mall, restaurants cool little kiddie area in pool

no laundry

close to restaurants and casino

i use the gym as well and it's a nice facility

location and river casino across the street

the wifi isn't secure open web.. not safe

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

no little note saying what the wifi password was or anything like coffee for the morning

the gym was closed

king suite with spa tub very big for the normal

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

liked that their was a kitchenette and good parking

clean and friendly service. breakfast was ok. great location

room with a kitchen including a full size fridge, electric range, and microwave

little blind spot kind of situation in parking lot

we could do our own laundry, and the staff were friendly

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

just a convenient, basic spot. all i needed. gym surprisingly good.

, and tv table dividing room in two halves, room service comes every other day

unique character, seemed like a local hotel, not just another chain hotel courteous shuttle drivers of complimentary

the convenience to fashion outlet mall, pool area and laundry facilities. room size was nice.

the laundry room also was outdated

the snack bar, gym, and pool are great amenities!

breakfast- awesome! customer service- awesome!

would like more snack choices, very limited to options for picky kids

being an airport hotel would have liked 24 hr room service but accept the pandemic and all that

where was the peloton bike? did not see it in the gym.

great for kids though

i ordered room service and when i got it, it wasn t that warm anymore.

the gym facilities were really good 2

clean, fast and friendly room service

was close to resturants, fast food, convince stores, and casino

the room setup was nice! spacious for travel with the kids!

room, had everything i needed, good breakfast, helpful staff, convenient for short stays when you need to be

although there wasn't a full restaurant, there was a small area with tables adjacent to the bar with a limited

website stated laundry services-none available

no room service menu for breakfast.

bed was comfortable. nice large tv. fast wifi. quick shuttle connection to o'hare airport.

gym with almost all equipment needed for basic cardio training and weight lifting training

fast reliable free wifi

pool was closed and no breakfast. the bar may have been a bit pricey.

there was a pool and gym but we didn t use them

shuttle service was convenient. bed very comfortable

being in the bar area the bartenders were very entertaining and kept us in a good conversation

room service was fast and food was delicious!

got bed bugs from the room i stayed in and had to spend the next evening doing all my laundry in a towel so i

there is laundry room for the guests

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

no laundry facilities

laundry and all my clothes including my work clothes for that evening were stolen from laundry and

also, laundry on the floor

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

it has laundry

and quiet, laundry machines easy to access and functionally good

pretty quiet too and plenty of parking: they don t make you pay extra for early check in that s a

booked at this location mainly because of the fact that my kids wanted to get in so swimming in our free time

convenient shuttle and uber isn't expensive either

fast room service

food room service

the sticker for the room service was difficult to find

the reception and food - breakfast and evening snacks with drinks.

staff/breakfast

great breakfast

need larger pool w hot tub; broken handle on dresser

shuttle buses are super helpful run late into the night

the beds are so comfortable laundry is free

rates, free laundry, full kitchen, large desk, comfortable rooms & beds, great

were still ironing out the kinks for the app needed for the laundry room, but i'm sure it will improve

room and laundry

having a laundry facility and gym on site was fantastic

the wasn t a laundry bag either

if you need to get laundry done - it is a easy uber to schiller

location with shuttle to and from o'hare airport

one thing i didn't like and that was the wifi i could connect but it was sooo slow

the gym was small but got the job done.

i was a little surprised how expensive the breakfast buffet was.

wifi didn't work properly, i couldn't work from my room in the evening.

shuttle from airport quick and easy. close walk to the blue line train.

we didn't touch it, but i know others with kids had trouble

24 hour free airport shuttle, friendly and helpful staff, great location, clean rooms

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

cons were all about facilities that were not available, namely the hot tub and laundry

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

th a nkful for the laundry room

laundry broken, no bath tub

they were even able to get us clean laundry with their dry cleaning service on christmas eve

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

it doesn t have a laundry facility to wash clothes

also, a very nice gym

we enjoyed the food and the bar as well

i would have appreciated being able to buy quarters for the laundry with my debit card

they have a laundry room for guests and a fitness center

free parking and breakfast was an awesome perk

pool, i booked it with the misconception they had a pool

the wifi was perhaps the fastest i've experienced in a hotel

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

hot tub, pool, free parking, in a nice remote quiet area.

section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best

hot tub, pool, free parking, in a nice remote quiet area.

hot breakfast and pool access area

the bed was king size and it smelled like fresh laundry

breakfast nice pool unfortunately hot tub was not open due to virus nice fireplace on a cold rainy evening

place to stay with kids the pool and jacuzzi is nice and clean kids can be in there till 11 pm then adult swim

some potholes in parking lot. water pressure was kind of low.

here to take advantage of the pool and hot tub which are very relaxing and soothing, they serve a great breakfast

bed, laundry area - finally figured out i could get change out of the pop machine by inserting a dollar

size, laundry facilities, delivery of food &/or packages to front desk

i could do my laundry easily. the staff was also excellent.

maybe a sign saying that you can get change for laundry in pop machine

breakfast was great

rooms were next to the laundry room

crowded parking, self serve laundry not working,

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

gym facilities were pretty bad

large room, clean, gym

units, discounts available, family rooms, wifi for a fee, outdoor pool with handicap chair lift, laundry and

had a microwave in the first floor and a laundry area

everyone is kind of. laundry mechanics terrible smell like peeps.

laundry worked w cleaning lady to clean room

laundry on site, restaurants in area that deliver, parking close to rooms, pet friendly and even

laundry not working, construction in the middle of the lobby

a very old one, carpets look horrible, and no restaurants and laundry in the hotel

i appreciate that towel & sheet laundry is a conservation issue but they do not even enter the room to even

bedding and bed were very comfy, free wifi and breakfast was nice

was down so kids could not swim, could not get the tv channels to work went to desk day shift said he would

facility provides: - communal microwave - communal laundry machines - ice (homeless man as an attendant)

laundry facilities on the premises is a great idea.

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

liked the motel, there is a laundry space which can be used using apps, which felt nice

no microwave, no laundry, people trying to open your door

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

close to the expressway. excellent breakfast! friendly staff

breakfast was excellent and enjoyed by many of the guest

pool needs a adult time adults who pay to relax can not enjoy swimming with kids yelling jumping in as a paying

wifi is problematic if you are far away from center of building

pool kind of dirty

nice pool and hot tub

their pool and their gym were big enough to spend some time training or playing with the kids, the pool was

between just feeling welcome, the pool, and the outside fire pit

free parking

laundry is chargeable

laundry room

one about dirty laundry and needing a roll of quarters, then a man walked in after me, however he had been

i stayed a month & the laundry facility came in handy

a staff member who appeared to be from the laundry department walked by, and when i asked where the receptionist