good burger with a beer at the lovely terrace that you have where i worked due to nice wifi

gym could have been better

parking at the lodge is for 2 cars only and some one had decided to

there were only two parking spaces at the lodge and we were lucky to get one of them

everything but the gym :)

small issue with the laundry which was eventually positively solved

room service and parking

breakfast week day 6am - 9:30am check in after 3pm, check out by 11:00am plenty of parking

i also used room service and it was quick and the food tasty

what makes this hotel are the staff, the large parking, the great size of the rooms and especially the super

wifi easy to log in too

plus the attendant seemed more focused on telling off kids if they moved any quicker than a slow walk than on

i had arranged a late check out but this hadn't been put onto the system so was disturbed by reception asking

staff took a long tome to clear room service that was left in the hall!

lovely hotel, great staff and location, excellent facilities (including heated pool).

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

we had dinner there both nights and the food was great, the breakfast in the mornings was excellent

regular room service was suspended due to covid precautions, but the cleaning staff were attentive and

real coffee at breakfast is essential!

great parking close to the hotel

small room for three people and no laundry service

were no mushrooms on the breakfast buffet and one morning there were a couple of uncontrollable kids running

free wifi was very useful

2) the hotel is great, lovely and quiet, bar open until midnight, 24hr pizza making etc

the staff were friendly and helpful and the breakfast was excellent with hot food

fitness center with indoor pool and spa pool

good countryside location with a very good gym atlached.

breakfast was probably our only criticism. eggs overcooked and kipper a bit dry

spacious and warm room comfortable bed excellent clean facilities: gym, sauna, steam room, pool and jacuzzi

dinner in the bar was very good and breakfast was

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

wifi worked intermittently

and it s 6 mins drive from purple parking at gatwick airport

great hotel, lovely grounds. great breakfast and staff very helpful.

not really an issue, but hotel outsources laundry. you can walk 14mins to laundromat.

nothing at all to better it apart from perhaps slightly lower lighting in the bar area- that comment shows you

bar area was really bright, the lights could have been lower for nicer ambience, it almost felt

room service (food not

i also requested a late check out which they were able to do for me, both at no extra charge, i really appreciated

they had an laundry guests could use

guest laundry is always useful but that's not a deal breaker.

i saw signs for a laundry but didn't use it

were not towels in room, i had to go forage for them in laundry room myself as reception was closed

laundry facilities were available at a reasonable price

laundry bags everywhere, restaurant floor dirty

the dirty laundry was in blue bags in the courtyard

wifi did not work properly and there was not enough light in the bathroom

but we had a very early start so couldn't make the most of it as i wasn't that hungry but the kids really

liked the included breakfast, along with the location to gatwick airport

night and morning, was a little cold, and i think there was some sort of cleaning cupboard or laundry by our

bit noisy mainly we could hear the staff in the kitchen and laundry room talking a lot however it did all quieten

laundry room disgusting, parking area a nightmare

left it in unsecured laundry room

moth ball smell to the rooms. itchy laundry detergent

kids playing right outside our window in close private house garden, thin walls in our annex room,

also room service wasn t added to my bill which took a little longer at check out but all handled well

i didn't have a chance to try the restaurant or the bar but will definitely be back.

parking was 7.50 pounds/day

wifi wifi wifi we had cosy room in mews annex - there was virtually no wifi coverage- couldn t

we were also woken at 4:30am by the laundry delivery which made a lot of noise for about half an hour which

the domestic staff threw the dirty laundry bags down the stairwell several times whilst they were doing their

room was of a poor standard (no fridge outlook to laundry bins ect) mel at reception, reassigned our room and

laundry collection at 7:45 on the paving slabs was noisy and woke all of us up (3 different rooms)

upon mentioning the wake up call by the laundry skips no offer to resolve my complaint

very noisy, not sure if it was staff room/laundry/deliveries but was not quiet

work as pillowcases and blanket cover were put inside out (to use them for two guests and save on laundry

gym facilities were excellent and staff extremely polite and helpful

the room was spacious, bathroom and wifi ok

no early check in

well planned, plenty of mirors, grip rails to get in and out of bath, it even had a line for your laundry

apart from the bar closing time, we personally thought for an airport it could have been open later

while you have room service 24 hours, the food available once the 'kitchen' closes

staff were amazing and gave us a late check out

bar in the atrium serving food also

dear, the twin room we had was just like it had been a former laundry room/ cupboard

we were given bunk beds, which are not suitable for kids of that age

staff were really helpful, allowed our request of an early check in to be granted

bar staff were so friendly also

room service available because there is no staff

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

1 ev charger, which a guest left their car on from mid afternoon saturday until sunday morning

we had room service for breakfast and a lovely selection of hot and cold foods

information nor apologising; for making me go tirelessley through a fire exit to the outside gym in the cold

cleaning car park was absolutely pitch black when i got to the hotel and the last available car parking spaces

hotel did not offer overnight laundry services on a weekend, which caused quite an inconvenience after a bird

the hotel did make this right but not charging me for laundry to which i was grateful

room was very clean had everything we needed, perfect for 2 adults and 2 kids

the kids were excited about it

reception agreed late check out then change my card

there s no self-service laundry facilities i

despite being right next to the housekeeping laundry room, it was surprisingly quiet at night

wifi for public going for drink or dinner, but you had to pay if you stayed the night

we also used the gym in the morning

the staff were also happy to accommodate a late check out

our room was ground floor and down a corridor where we had to pass all the bins and dirty laundry, carpets are

the main bar reception was decored to perfection

the bar and restuarant area was very pleasant

do not provide room service at this time

free parking on site is also welcome

dirty laundry at reception

arrival our allocated room had not been made up, dirty laundry over the floor

catch up and enjoy time together, either with tea, coffee and biscoff biscuits (highlight for the kids

there was also a gym and pool

really friendly staff, excellent gym, food really good quality and a great location.

we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

it was a bit noisy at times - laundry truck and other annoying outside noises.

wifi does disconnect quite regularly. other than that no complaints

and, importantly, pet friendly

meant no room service so by the end of the week the room looked pretty tired

self-service guest laundry

the only way to use the guest laundry is to download an application

it was also a bit annoying to have to download an app just for the laundry machines, but was glad to have the

has laundry service options but also has a handy washer/dryer you can do your own laundry in (for a

laundry was terrible

also no laundromat facilities on site, would be ideal for guests requiring laundry services

we loved everything, i wouldn’t recommend as a relaxing stay, it’s a kids dream!

great for kids so much to do. pool is fab. lovely breakfast. free parking also.

wifi wasnt very good really

have to stay in hotels, this is by far the best for price and added bonuses of free parking and breakfast

facilities to make your own breakfast ( breakfast food provided free) and cook other meals , laundry, free

good to have laundry facilities

the common facility where cooking and laundry is performed has limited space which is too small for an 18room

noisy delivery of laundry very early in morning

e laundry) were out of service for a long-period; when i asked for a compensation the reply was

laundry left in the corridors and staff in the bar we re uninformed ran around like headless

cost of food and drink. laundry is outsourced and expensive.

i ordered healthy fruit in my breakfast room service but got given pastries

the staff where friendly and helpful and the room and gym were superb

great breakfast, clean room, restful night.

we definitely had to wash dirty laundry the moment we checked in

i had two rooms with all kitchen and laundry equipment

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

the kitchen and bathroom was well equipped

the kitchen facilities and cleaning supplies were all very practical and efficient

great staff .. great room service .. great facilities

we were all happy with the spa services and also the look and feel of every area of the hotel, i would definitely

sky sport was available in the bar area

liked the restaurant and bar set up the friendly staff the location close to shop high street secure

not be better,staff and food were amazing,kids loved the pool,loads of pubs and nice restaurants in sutton,

laundry facilities and the food in the restaurant was very expensive

rules in the pool/steam room wouldn t go amiss, kids doing what they like when they shouldn t really be in

negative i could mention is i would have preferred to be able to go to gym at 6 but it wasn t open and 7 was

i wish they had some stuff for kids for swimming like baby tubes so that they can float.

the pool and room was good, especially for the price

clean laundry on bed and towels in the room

free wifi and a smart tv everything that i needed prior to an early flight

wifi was good meaning that i was working away from the offices but maintained access to all the

wifi access was lacking but it was only minor

the wifi had a good signal for the internet

wifi wasn t great at times

s a big car parking facility for gatwick and it s august so lots of kids

wifi very reliable

close to gatwick airport for our transfer. good bar and restaurant facilities. good price.

the blackout curtains were brilliant having netflix and youtube in the room really helped room service was great

the restaurant and bar area also had a great atmosphere, perfect for winding down in the evening

naima was very helpful by guiding us, the breakfast included was very good and the gym was also very nice, the

paying for parking and having to pay extra for breakfast

we have stayed at the hotel when they used to have a swimming pool

and my daughter could use the gym that was excellent we like to go every day and when my daughter has training

the pillows and room situated over the laundry room. the road works and diversion.

gym open 24/7! ud83dude42 breakfast fantastic. great location.

and my complaint from last time ref poor room service sandwiches had been acted upon

very nice pet friendly hotel with friendly staff

the restaurant and bar seem to be a separately run business, but it was great

staff were friendly, nice location, parking

room was clean and well presented bed was very comfortable great off street car park at the rear bar staff very

wifi connection

was no free wifi, breakfast or evening meal although all three are advertised on the

good location, parking, very clean

the cleaner tired to give us stuff from a dirty laundry room

the room service charge of 3.00 seemed expensive and you could only pay cash .

the swimming pool was great

the room was freezing and the heating didn't work so my kids were soon in my bed

pool spa

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

wifi was bad

staff so polite plus a nice little gym, bar/bistro area very pleasant, good parking & location

strict to policy they call us at 11 am to check out though we checked end late night with tired kids which is

the only reason i have given a 9 is as we cannot use the gym facility due to covid and i would of used it

gym closed too early, no spa treatments

we loved the (free) spa and the beautiful grounds as did our dog was warmly welcomed

a reasonably priced room service and a bar area

no bath plug and no hot food available from room service in the evening.

we used the spa facilities which were also part of the price of our stay

laundry carts being moved 10pm and 5am

no laundry facilities

good wifi

being able to add an extra cot bed for my 4yo, as i was a parent travelling alone with two kids under age 7

maybe the pet friendly rooms deserved inferior facilities or maybe all the beds are the same, i m not sure