spacious and warm room comfortable bed excellent clean facilities: gym, sauna, steam room, pool and jacuzzi

niamh who worked in the restaurant and bar was brilliant, she was great and even bought me a blanket so i could

water in rooms, mobile signal ok, wifi worked

the food was fantastic and the room service breakfast was exceptional

good breakfast and an extremely comfy bed

small issue with the laundry which was eventually positively solved

bar convenient and served us a delicious sandwich and salad

lovely breakfast

room, nice selection of toiletries and extras, very comfortable and room service was easy to use and delivered

convenient location. friendly and accommodating staff. prompt room service. quiet peaceful room.

human size fireplace in the bedroom, modern decor but cosy, lovely garden

ye olde wifi. only available in the lobby close to the modem. frustrating in the modern era

was not in main building gravel path made it very hard to wheel cases advertised as having room service but had

easy to find, ample parking

no kids options for the breakfast

guest laundry is always useful but that's not a deal breaker.

were not towels in room, i had to go forage for them in laundry room myself as reception was closed

iron board in laundry room would have been a bonus

laundry facilities were available at a reasonable price

they had an laundry guests could use

laundry room disgusting, parking area a nightmare

bit noisy mainly we could hear the staff in the kitchen and laundry room talking a lot however it did all quieten

room was located next to the laundry and reception and across from the kitchen

moth ball smell to the rooms. itchy laundry detergent

room no8 was over the laundry and tumble dryer quite noisy late after bedtime

the dirty laundry was in blue bags in the courtyard

laundry bags everywhere, restaurant floor dirty

got early check in which was lovely, nice walk into town (approx 12 mins) and car was in secure car

staff was accommodating, room was very clean, awesome location, easy parking and nice variety for breakfast

the room was comfy, parking easy and wifi good

not really an issue, but hotel outsources laundry. you can walk 14mins to laundromat.

like everything servis, take away breakfast, clean rooms, food, airport transport

great breakfast and really appreciated an early check in after a long flight. cleaning great

the facilities and staff were excellent and it has a gymnasium

nice to have a gym

restaurant didn't open until 7pm so we were restricted to having dinner in the bar (with young kids who couldn

receptionist and bar staff are always so kind and polite

room service was excellent and breakfast good

staff very underwhelming- except the barman who served us on saturday night gym should not be advertised as a

parking at the lodge is for 2 cars only and some one had decided to

work as pillowcases and blanket cover were put inside out (to use them for two guests and save on laundry

very noisy, not sure if it was staff room/laundry/deliveries but was not quiet

free continental breakfast starts at 4am, which is great for early check in

very good breakfast

leeping through) breakfast, having arranged and paid for a late check

well planned, plenty of mirors, grip rails to get in and out of bath, it even had a line for your laundry

while you have room service 24 hours, the food available once the 'kitchen' closes

the signage to the hotel was hard to read from the shuttle walk.

convenient for flights, great chinese restaurant, was pleasantly surprised to find they had a gym

room 168 was below a kitchen

despite being right next to the housekeeping laundry room, it was surprisingly quiet at night

there s no self-service laundry facilities i

i used gym while

nice big room. shower was great. room service perfect.

large tv and good wifi

the hotel did make this right but not charging me for laundry to which i was grateful

hotel did not offer overnight laundry services on a weekend, which caused quite an inconvenience after a bird

dined in the sports bar on the ground floor

no wifi and only enough coffee /milk in double room for one cup each

bar and restaurants also

it was a bit noisy at times - laundry truck and other annoying outside noises.

we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

early check in was no problem, large comfortable room, good breakfast, easy to get to our

wifi does disconnect quite regularly. other than that no complaints

we drank, ate and chatted and food was ordered from the bar - which included vegan options

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

the kids loved the room

room service took a while to come, therefore the meals wasn't always hot

the kids loved the room

wanted to do some laundry but the only way to get the machines to work is through an app, which requires codes

self-service guest laundry

it was also a bit annoying to have to download an app just for the laundry machines, but was glad to have the

has laundry service options but also has a handy washer/dryer you can do your own laundry in (for a

the 24/7 self service laundry facilities were convenient and affordable

small room for three people and no laundry service

so as a large group with you g children we had the room to enjoy our meal and the kids had the room to stretch

average self serve breakfast wifi intermittent no bath

many young kids running around breakfast room on saturday and sunday mornings

bed comfortable and room extremely clean and early check in wasn't a problem

dear, the twin room we had was just like it had been a former laundry room/ cupboard

way too hot in the room. no wifi in room. tv didn't work. no phone service in the room.

that wifi and breakfast wasn t included...

staff were really helpful, allowed our request of an early check in to be granted

the hotel and bar staff

laundry facilities and the food in the restaurant was very expensive

rules in the pool/steam room wouldn’t go amiss, kids doing what they like when they shouldn’t really be in

breakfast was expensive but my partner and our daughter enjoyed what they had!

staff were really friendly and helpful. kids loved the pool

charging rooms in pool area would be nice to change with out people looking ,there was children in there and i

room service took 2 hours

gym was very small with not a great deal of equipment

late check out very

absolute valuable hotel, not so pricy and with great gym pool and spa open till 9 pm.

plenty of parking especially disabled

very friendly and helpful from eleonor on reception through to mary and tessa in the bar and restaurant

wifi connection was very strong and no buffering

lido is a bit noisy with kids

bar and restaurant staff attentive

the pool the rooms the building itself ! the cuisine

cost of food and drink. laundry is outsourced and expensive.

laundry left in the corridors and staff in the bar we re uninformed ran around like headless

room ( 2 x double bed rooms ) was surprisingly very spacious ( spacious enough for 2 adults + 2 kids ), super

good wifi connection

room was clean and comfortable, breakfast was extensive and of good quality

friendly staff 24hr room service and great breakfast with

terrible room service option and food wasn t great

a family, but by the time we got back from the cemetery, it was a little late so we opted for the spa instead

for a wedding on new year's eve and, although they were busy, staff met every need - providing early check in,

room service was great, and so was breakfast

- in the restaurant provided great service and helped with our kids indecision

the receptionist changed our room with two double-beds without fuss so we could put the kids to bed after a

noisy kids (next door

to the wifi has to be done by the staff as kept logging me out but once sorted no further

very slow wifi

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

soon as you check out you are not then allowed to use any of the hotels facilities, not even the bar to buy teas

the dinner and breakfast were superb, and the wine matches sublime

it is a stunning location in the private vineyard with onsite free hotel residents only parking by the hotel

breakfast, did a wine tour and it was great, did a walk the next morning

noisy delivery of laundry very early in morning

but this really put the icing on the cake when mr laundry delivery man pulled up outside the hotel on a

e laundry) were out of service for a long-period; when i asked for a compensation the reply was

the common facility where cooking and laundry is performed has limited space which is too small for an 18room

laundry and breakfast with communal kitchen

no pool, sauna or full sized gym

gym was a bit scary with no music or tv

we have stayed at the hotel when they used to have a swimming pool

excellent modern gym facility for a hotel with enough modern workout equipment to do a basic session

did not to have breakfast but had a evening meal room service was lovelyud83dude42.

i had two rooms with all kitchen and laundry equipment

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

we definitely had to wash dirty laundry the moment we checked in

spacious, good sized impressive kitchen with complete appliances, spotlessly clean, great location near high

the kitchen facilities and cleaning supplies were all very practical and efficient

the cleaner tired to give us stuff from a dirty laundry room

decor in reception, bar area is a bit to personal taste

spa & gym facilities were a nice little extra

use off gym facilities

the bar staff are very rude on every visit

so had plenty of room especially with kids

the breakfast was not included in the price

rooms were clean and room service was very efficient

loved the gym and the swimming pool highly recommend to anyone

wifi required signing back in a few times, and the fridge was really small (couldn't fit a 2l

clean laundry on bed and towels in the room

no room service

the wifi had a good signal for the internet

wifi was poor

want early check in and ready asked them for early check they said if the room is ready will give me the

went to use the gym which is free but to access the changing rooms i was asked to pay 20 as i did not have

the utopia spa is a perfect oasis of calm and relaxation

was being refurbished - it would have been nice to not to have had to pay extra for access to the pool under

the spa hotel

room service could have been more efficient

from 6 due to location (across from laundry room and some outside trolley noise) but

the bar ran out of many items, and a delivery never arrived

of breakfast options for vegans

the double bed was a little small for two people...and the sofabed was small for two kids.

i like that lots of amenities are thrown into the price such as air con, wifi and breakfast

made me think my phone was broken for my entire visit i actually booked the hotel for location, laundry service

the room i have been the noise was all day looks like there is a laundry closer, also the tv was hard to

up about time bar stopped serving food, was not clear we could get room service delivered to

asked for an early check in about a month ago

good wifi cover and nice breakfast plenty of variety

laundry left piled next to guest elevators.

the kids didnt luke the eggs or sausage.

thank you for making them for us, even though we were late for breakfast

no halal meat at breakfast

best service ever thanks to manoj he is awesome excellent service on bar and breakfast from him

smell in the room and noisy as room was above the bar area.

the old setting with fireplaces and log fires

how cosy it makes you feel. the waiting room with the fireplace is the best one :)