we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

it was a bit noisy at times - laundry truck and other annoying outside noises.

wifi, for the first time gave us some problems

no room service . for the price this should of been included . dated decor needs updating

for breakfast on monday morning

member of staff at reception made a really big effort to chat to my kids every time we went past reception and

there is no swimming pool

bottles of water but no water available and no explanation on how to get it and also the room service menu

there are lots of restaurants around but we took advantage of 'kids eat for free' offer available at the hotel

lots of kids running around in jim jams, but it was christmas after all!

noisy delivery of laundry very early in morning

the common facility where cooking and laundry is performed has limited space which is too small for an 18room

laundry and breakfast with communal kitchen

good to have laundry facilities

e laundry) were out of service for a long-period; when i asked for a compensation the reply was

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

i had two rooms with all kitchen and laundry equipment

we definitely had to wash dirty laundry the moment we checked in

was roomy and liked the feeling of home away from home with the kitchen and the appliances

slight let down was the shower was quite dirty especially the shower hose, and one of the bar stools had something

had an amazing room, such value for money, including breakfast and used the spa aswell, i will be reccomending

no bath plug and no hot food available from room service in the evening.

phone for room service was broken

gym closed too early, no spa treatments

there's no room service

the spa facilities are a little smaller then other hotels we have stayed in

excellent breakfast the best i've had in any hotel a great choice

great staff .. great room service .. great facilities

the spa was fab

wifi and tv streaming very slow

from 6 due to location (across from laundry room and some outside trolley noise) but

wifi connection was a lit.the temperamental.

the staff are very polite and friendly, especially the girl who works there at breakfast, she is the best

the bed was comfy and excellent breakfast and very near to croydon centre

of breakfast options for vegans

the room i have been the noise was all day looks like there is a laundry closer, also the tv was hard to

made me think my phone was broken for my entire visit i actually booked the hotel for location, laundry service

staff friendly and helpful i got an unexpected complimentary late check out time and 4 bottles of water

unit, comfortable beds, strong wifi, comfortable bar in lobby, appreciated them storing our bags ahead of checking

t like a lot of the people who stayed was in the same floor as me some lady shouting at her kids wasn t nice

laundry left piled next to guest elevators.

best service ever thanks to manoj he is awesome excellent service on bar and breakfast from him

best service ever thanks to manoj he is awesome excellent service on bar and breakfast from him

friendly staff, especially during breakfast, kids got christmas crackers every morning

bed was really comfy and they offered us a late check out of 1pm

small room for three people and no laundry service

location for kids activities

the following morning and they were so accommodating to my partner and my parents, allowing a late check out,

the breakfast was very good. good choice

plenty of parking. good breakfast

i was shock on arrival to see the state and condition dirty laundry scattered all i front entrance

no laundry service and had to do laundry outside the property.

no washing facility/ laundry

i was in one of kids twin beds which were part of a family suite with someone else in the main double room

i couldn't let my kids touch anything in the toilet for any risk of contacting germs

small issue with the laundry which was eventually positively solved

lovely breakfast

bar is all lovely, photos do not do the hotel justice

the food ordered from room service wasn't great.

wifi was poor strength though my room was serviced, two glasses remained on the window sill, not

friendly staff, brilliant health centre, good kids entertainment in area nearby, great afternoon

there's a lot for kids to do both at the hotel and in the area, so it's great for families

went early for breakfast and the staff were very good and breakfast excellent

the food was fantastic and the room service breakfast was exceptional

our room was also of good size so it was good as we had kids with us, also we really enjoyed the fact that

bathtub, noisy and ineffective heating system, stained and dirty carpet, inadequate laundry facilities

it even has a laundry on-site - but beware, it does not take new bps 1 coins

excellent service, friendly staff, coffee, tea and biscuits every morning in your room, laundry service for

self service laundry on the forth floor

bedding felt damp, and a terrible smell of damp laundry lingering

bar staff very helpful

there were only two parking spaces at the lodge and we were lucky to get one of them

service, location and parking

great for kids to run around

especially reception were super friendly and helpful, went out of their way to give us an early check in we were

also no laundromat facilities on site, would be ideal for guests requiring laundry services

staff were rude, no room service available, bar closed at 10pm, check out at 10am -quite early

really nice meal in the zafari bar & grill, very well looked after

no kitchen or room service

the setting in the temple bar with the fish tank and ants along the wall made it really outstanding for the

comfortable beds, quiet room, good room service and facilities with attention to detail

also the room service was really

nothing to dislike - only slight issue we experienced was problematic wifi signal in our room.

we didn't eat here in the evening but the bar and restaurant were very busy, breakfast was

bar is a lovely atmospheric place to enjoy a drink

woken up at 11pm by a delivery of laundry banging and clattering then again by bottle bank under the

night stay, as we were given fresh towels, water, etc but the room was not made up and the old laundry left in

(at the bar

the hotel has a lovely bar and restaurant,and excellent service in every area

wifi see above

lido is a bit noisy with kids

the pool the rooms the building itself ! the cuisine

room we had was set aside for pet owners as it has good grassy walks right outside your door

plus the attendant seemed more focused on telling off kids if they moved any quicker than a slow walk than on

that the bar service was a little slow

wasn't told it was right next to the rubbish collection and laundry truck pick up area

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

the location of the room could be better. one window was facing the laundry and service exit.

36, ground floor: next to laundry, smell of detergent overpowering

beautiful surroundings, fab pool and gym

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

probably the breakfast needs a bit of more variety especially to accommodate vegetarians.

i had a 12 late check out arranged and a do not disturb on the door and still came in before 11

breakfast was also very good

the wifi was not easy to get into

the wifi did not work at all in the first room

amazing mini bar and snack

only downside was that the wifi didn't work at all in my room, and there wasn't phone signal either- which made

area is very pretty and the bar with hotel was very convenient

wifi was terrible no signal/service mobile or wifi in room 9.

water is provided in the room and deliver laundry to room - both need to be collected at reception

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

however, the bar was fully stocked and we would have felt comfortable calling up if anything else was wanted

the hotel itself was really nicely done, the bar downstairs was really nice, the gym facilities were good

spacious rooms, nice breakfast very close to shopping, dining, public