room was of a poor standard (no fridge outlook to laundry bins ect) mel at reception, reassigned our room and

laundry collection at 7:45 on the paving slabs was noisy and woke all of us up (3 different rooms)

upon mentioning the wake up call by the laundry skips no offer to resolve my complaint

we were also woken at 4:30am by the laundry delivery which made a lot of noise for about half an hour which

the domestic staff threw the dirty laundry bags down the stairwell several times whilst they were doing their

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

the dinner and breakfast were superb, and the wine matches sublime

breakfast was very nice too

the hotel manager rang us in advance to let us know and explained that there would still be a bar menu available

excellent standard of food and drink and lovely ambience in bar and restaurant

i did not have breakfast or dinner this time at the hotel but had a drink in the bar when i returned in the

breakfast was delicious, however do not go by the room service card in your room - that

plus the attendant seemed more focused on telling off kids if they moved any quicker than a slow walk than on

wifi easy to log in too

a convenient location, room was massive, super comfy, room was a amazing and the lounge and bar were lovely

our room was ground floor and down a corridor where we had to pass all the bins and dirty laundry, carpets are

nice atmosphere in hotel and lovely restaurant and bar which served coffee, food, and alcohol

sketchy wifi in some parts.

the property is clean with upto date decor, all very tastefully done, the bar area is large and set with lounge

very modern clean accommodation, at a good price. secure parking and free wifi were provided.

parking at the lodge is for 2 cars only and some one had decided to

excellent food and small gym and grounds

great for kids to run around

wifi was weak, so any tv channels other than bbc 1 or 2 were unwatchable because it was buffering

free wi-fi is useless and unusable. gym is a bit tired.

dirty laundry at reception

arrival our allocated room had not been made up, dirty laundry over the floor

everything was excellent maybe wifi needs boosting

free parking and peaceful

location, horses roaming in the fields, security gate to get into the hotel, loads of parking, bar and restaurant

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

st a skylight) and somewhat dangerous laddered steps to single mattresses on the floor for kids

very clean, comfortable and quiet room. excellent breakfast. ample free parking and free wifi.

were way up hard for the children, kids didn’t sleep, and sky light made noises all night

dear, the twin room we had was just like it had been a former laundry room/ cupboard

staff were really helpful, allowed our request of an early check in to be granted

bar staff very helpful and made us food just before closing bar food, was lovely food.

with 2 kids under 5, was a very uncomfortable night

didnt seem to be any room service till 4pm and a sky light was the only window in a family room

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

plenty of space for parking

the room service was prompt and the food we ordered delicious and just what we needed

wifi works well, and there is plenty of parking

breakfast service was dreadful

small issue with the laundry which was eventually positively solved

parking, decor and warmth

great breakfast, plenty of parking places, great stuff

room, nice selection of toiletries and extras, very comfortable and room service was easy to use and delivered

lack of wifi

room hasn t been properly cleaned by the housekeeper with the old laundry and rubbish still in the room

room but it overlooked what we think was the laundry room, so it was quite noisy in the mornings and during the

ample parking, extensive well kept grounds, clean rooms, excellent bathrooms, helpful friendly staff and

good wifi and nice free parking

we couldn t reserve a table for afternoon tea or book a spa treatment due to the hotel being block booked due

small room for three people and no laundry service

great location, friendly and professional staff, good breakfast.

bed lovely lady on reception who gave a late check out as we didn t arrive till just after

friendly helpful staff, clean, quiet facilities, good breakfast, lots of parking, lovely location next to

i couldn t get the wifi but it was ok

not really an issue, but hotel outsources laundry. you can walk 14mins to laundromat.

breakfast too expensive

the breakfast was superb, lots of choice.

breakfast is not bad, but bit pricy

able to accommodate early check in friendly staff comfortable beds and pillows good coffee in

no laundry facilities

laundry carts being moved 10pm and 5am

most importantly, my dog was welcome in the bar by everybody from staff to other customers

my room although close to reception (room 42) didn't get wifi at the desk but the other side of the room was

had a big room in the ripley wing that was very comfortable and warm and the wifi worked well

the dirty laundry was in blue bags in the courtyard

laundry bags everywhere, restaurant floor dirty

i have never heard of this and we've stayed in some nice hotels where they offer room service

it’s quiet and comfort beds (for us and for kids)

staff, late check-in, great breakfast, extremely clean with fantastic room and facilities

moth ball smell to the rooms. itchy laundry detergent

the single room is by the laundry and they start the machines really early

room was located next to the laundry and reception and across from the kitchen

bit noisy mainly we could hear the staff in the kitchen and laundry room talking a lot however it did all quieten

left it in unsecured laundry room

work as pillowcases and blanket cover were put inside out (to use them for two guests and save on laundry

very noisy, not sure if it was staff room/laundry/deliveries but was not quiet

good wifi

everything you needed for breakfast.

hotel beds were comfy breakfast very good hairdryer iron tea coffee making facilities tv wifi in bedrooms

were not towels in room, i had to go forage for them in laundry room myself as reception was closed

iron board in laundry room would have been a bonus

i saw signs for a laundry but didn't use it

comfortable hotel with laundry and ironing facilities as well as a free luggage room for the guests

guest laundry is always useful but that's not a deal breaker.

well planned, plenty of mirors, grip rails to get in and out of bath, it even had a line for your laundry

hotel location ideal for flights to/from gatwick. gave us an early check in.

room 168 was below a kitchen

xcellent bar area and very good restaurant

nothing really maybe room service menu could be better

the pillows and room situated over the laundry room. the road works and diversion.

gym was not open

did have an issue with our room service order which was not ideal but the staff resolved it quickly and didn

hotel charge for our pet

bathroom a bit outdated and spa facilities lacking but for the price you cant

laundry was complete ruined when my whites were washed with my blacks

at checkout, they charged me twice the same laundry - luckly i checked and they quickly corrected the bill,

spa facilities great and staff very helpful

the cold plunge pool was closed and the jacuzzi wasn t very

even though i had a late check out ud83dude21 not impressed

it was also a bit annoying to have to download an app just for the laundry machines, but was glad to have the

the only way to use the guest laundry is to download an application

the 24/7 self service laundry facilities were convenient and affordable

self-service guest laundry

has laundry service options but also has a handy washer/dryer you can do your own laundry in (for a

parking was 7.50 pounds/day

com i asked if parking would be included whilst we were away on holiday

no kids options for the breakfast

wifi was patchy around the hotel, though worked in the room and wasn't the fastest bandwidth

human size fireplace in the bedroom, modern decor but cosy, lovely garden

laundry left in the corridors and staff in the bar we re uninformed ran around like headless

cost of food and drink. laundry is outsourced and expensive.

friendly staff. room service as restaurant was closed.

massive room, excellent price, good gym accessible 24/7 overall a great stay

the open space on the bar staff was very helpful

the hotel did make this right but not charging me for laundry to which i was grateful

hotel did not offer overnight laundry services on a weekend, which caused quite an inconvenience after a bird

the kids got veggie sticks (great

staff were very friendly and the sports bar was a bonus

to airport is perfect room very comfortable and quiet gym fantastic restaurant

and there is free access to the swimming pool, jacuzzi, sauna, steam room and gym

breakfast was probably our only criticism. eggs overcooked and kipper a bit dry

spa building being a separate building

we chose a light breakfast as we were having a body massage after and did want to disgrace ourselves

dinner in the bar was very good and breakfast was

there s no self-service laundry facilities i

despite being right next to the housekeeping laundry room, it was surprisingly quiet at night

great gym

proximity to airport excellent, friendly shuttle driver, room amenities very good, decent gym,

close to the airport! let us early check in! thank you very much!

we sadly slept through breakfast, but when we came down we were made a pot of fresh coffee before the owner

relaxing cosy bar area

no room service which annoyed me.

massive comfy bed and excellent free wifi.

we had drinks in the bar which were very reasonable and breakfast which although a busy time came quickly and

also no laundromat facilities on site, would be ideal for guests requiring laundry services

we arrived early, got a great parking place and our room was ready 2 hours early amazing rooms kids loved their

nice little treat for the kids when they go to the room

room service is available

immaculate rooms and hotel, loads of parking, great wifi and tv, comfy bed

laundry facilities and the food in the restaurant was very expensive

rules in the pool/steam room wouldn t go amiss, kids doing what they like when they shouldn t really be in

rcharge)

the fact they had a fridge and microwave in the room, having travelled with kids it was very handy

superb heated indoor pool, my children (

clean laundry on bed and towels in the room

no wifi in room

want early check in and ready asked them for early check they said if the room is ready will give me the

wifi available on all floors

hot water, wifi, tv, heating, all ok

food room size laundry

corridors were full of dirty laundry and the room seemed to be serviced very quickly between guests

pillows in the bedroom were quite uncomfortable and whilst the laundry (bed linen and towels) were clean they

24 hour room service

staff are excellent - from the warm greeting to the efficient, friendly bar and restaurant staff

good location with convenient on site parking

lovely pub, plenty of parking, good for an overnight stay, friendly welcome

good value for money, friendly service, ideal location, comfortable clean en suite room, parking, bar and

the wifi is free and good speeds throughout the hotel

free parking. restaurant on site. shower good, bed comfortable, way check in

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

laundry was cleaned as communicated; very good

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

extra comfy beds, beautiful decor throughout and fantastic food at bar and restaurant