lovely warm pool and the young children loved it comfy beds in

bar was lovely

free wifi

breakfast was good. restaurant and room service were on point. indoor pool. reception was warm.

the breakfast buffet was delicious

we definitely had to wash dirty laundry the moment we checked in

i had two rooms with all kitchen and laundry equipment

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

really, would have been nice if the breakfast menu could be varied as it becomes monotonous for those who stay

the hotel itsself is spaceous, with a breakfast / lunch / dinner lobby on the first floor that includes a small

the common facility where cooking and laundry is performed has limited space which is too small for an 18room

facilities to make your own breakfast ( breakfast food provided free) and cook other meals , laundry, free

laundry and breakfast with communal kitchen

good to have laundry facilities

noisy delivery of laundry very early in morning

staff very attentive rooms clean breakfast good

i was also given complimentary cake by the restaurant when i ordered room service which was so nice

and at the bar was given a complimentary birthday drink

lots of kids running around in jim jams, but it was christmas after all!

we used the gym and everything worked and was in very good condition

from 6 due to location (across from laundry room and some outside trolley noise) but

the rooms was comfy and the breakfast was really good

liked the room and beds in the room as i travelled with my kids

bus, tram, train, tube everything was within a short walk, which was a game-changer with kids

wifi was really weak. i could not connect to wifi from my room.

made me think my phone was broken for my entire visit i actually booked the hotel for location, laundry service

the room i have been the noise was all day looks like there is a laundry closer, also the tv was hard to

t like a lot of the people who stayed was in the same floor as me some lady shouting at her kids wasn t nice

here for two nights with 2 kids

the staff was very helpful and allowed us for an early check in

bedding felt damp, and a terrible smell of damp laundry lingering

it even has a laundry on-site - but beware, it does not take new bps 1 coins

excellent service, friendly staff, coffee, tea and biscuits every morning in your room, laundry service for

self service laundry on the forth floor

bathtub, noisy and ineffective heating system, stained and dirty carpet, inadequate laundry facilities

laundry left piled next to guest elevators.

my wifi didn t work and poor signal for my room.

we booked it a few weeks in advance, we requested early check in

friendly staff, especially during breakfast, kids got christmas crackers every morning

will be checking out gym facilities next time

night stay, as we were given fresh towels, water, etc but the room was not made up and the old laundry left in

woken up at 11pm by a delivery of laundry banging and clattering then again by bottle bank under the

cheerful and professional bar staff for literally the best negronis

fantastic bar and great staff at reception, very professional

no room service for food after 10pm but fully understand there are national staffing issues.

room service: one order of fish and chips, no drink: 25 pounds

wifi was virtually unusable and given the poor phone signal in the area this was a huge issue for

we didn't eat here in the evening but the bar and restaurant were very busy, breakfast was

coffee machine and snacks llittle blue guide book was a great help for explanations, facilities, room service,

nothing to dislike - only slight issue we experienced was problematic wifi signal in our room.

it was a bit noisy at times - laundry truck and other annoying outside noises.

we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

the superior room was big and clean. the room service tapas dishes were good.

wifi needs continual re logging on bit of a nuisance

tv channels and bigger tv, more choices on the menu for dinner and also room service would have been

i was shock on arrival to see the state and condition dirty laundry scattered all i front entrance

no laundry service and had to do laundry outside the property.

no washing facility/ laundry

i was in one of kids twin beds which were part of a family suite with someone else in the main double room

i couldn't let my kids touch anything in the toilet for any risk of contacting germs

small room for three people and no laundry service

staff were very accommodating and brought a cot for my daughter when asked if they had one, breakfast is included

location for kids activities

the reception and bar area is spacious with lots of seating to meet friends

no wifi at time of stay no advanced warning

also no laundromat facilities on site, would be ideal for guests requiring laundry services

and wifi kept dropping off and couldn t really use my own mobile data at times

room service is available

the swimming pool and spa facilities complete the experience

restaurant closing at 9:00 pm and no room service

the location of the room could be better. one window was facing the laundry and service exit.

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

36, ground floor: next to laundry, smell of detergent overpowering

wasn't told it was right next to the rubbish collection and laundry truck pick up area

the shower floor was quite slippery but it did provide a mat - i suggest you use it :) the pool was so lovely

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

gym, food, staff

the wifi was not easy to get into

i really appreciated the hotel s facilities, especially the well-equipped gym, which allowed me to fit in a

room service very poor hag to keep phoning reception for items not made up at cleaning stage

water is provided in the room and deliver laundry to room - both need to be collected at reception

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

gym was perfect for me and breakfast excellent

breakfast was great and room service

room service menu was great, however a variety should be considered.

and we ordered room service that never turned

gym closed too early, no spa treatments

terrible room service option and food wasn t great

we used the spa facilities which were also part of the price of our stay

room service should be charged per room not per person per room

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

fantastic breakfast

i had room service both evenings and the service was prompt, friendly and the food excellent

for an early check in and room was ready when i arrived at 11

staff - reception and waitresses breakfast very good selection of amenities in room - iron, laundry bag, coffee

i tried the room service and had some amazing food

very comfortable and clean. lovely breakfast.

we had the family room for our 4 grown up kids and for ourselves we had the cozy room - both were just perfect

we checked in late on friday and they were very accommodating with keeping the bar open for us

sliding door didn t close properly and room was above laundry collection area so a bit noisy in evening and

location, right across the road from the train station and next to a great bar but very peaceful at night

lovely room in a very lovely hotel / inn. great bar and restaurant and really lovely staff!

wifi. had to sign in numerous times and put in password details

they are flexible and allowed an early check in and late check out, which was very helpful

also, their laundry service did not run over the christmas -period (12 days we stayed there), which was

there was no refrigerator in the room. they did not have laundry service.

no laundry

we literally needed an umbrella to get in/out the room we got kids first to be safe and returned back to check

it was clean, it had everything that i needed (tv, wifi, good bathroom with shower products, tea and coffee

wifi was terrible no signal/service mobile or wifi in room 9.

the pub guests with rooms, need separate wifi- not shared with general pub guests.

of personal info and also agreeing to receive updates or it won t let you sign up and order room service

couldn't not find anything on the room service menu resembling breakfast so i ate out

food - breakfast , dinner , bar snacks

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

there's no laundry service

no on site laundry service

a room overlooking the laundry

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

not acceptable to have laundry bags lying in the corridor

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

the laundry for the next day was piled up outside of my room

there's not much parking

onsite laundry facilities

don t get fooled by the laundry bags, they do not have a laundry service

i somehow expected in-house laundry facilities, not an outside service provider

we got early check in so was very pleased as we could get rid of luggage

great service lovely breakfast no fuss free wifi comfy bed

standards the bathroom are not clean, some mold on the tiles the towels are not changed daily the laundry service

a high end hotel with no laundry service is unusual. makes things difficult for tourists

no laundry option in the rooms

only thing i didn't like is that there is no free parking facilities and that the pool in the spa was out of

the swimming pool too small and cold. could do with a bigger jacuzzi or another one

wifi was very weak

nice little touch with the borrow box of books and games for the kids, fresh milk in the fridge and great food

we particularly loved the addition of some kids toys/books and the hot chocolate supplies

room was clean and staff were nice to us and the kids.

the option for a late check out was greatly appreciated as well

stay was sadly slightly ruined by the laundry truck arriving at 4am and trolleys being wheeled backwards and

taxis which never came, the cosy double was in the basement which required walking past all the laundry to get

were vacuum cleaners and laundry trolleys left outside our rooms for the night we stayed there

tidy laundry left in corridor, although i m sure this was just on change over.

laundry baskets still blocking the corridor at

gave my baby's clothes to the laundry service for washing

whirlpool and spa area were

has an on site pool with spa

the room was great as was the spa and view from my room

room service menu limited no mini bar night light in bathroom cannot be turned off