small room for three people and no laundry service

slow wifi

the following morning and they were so accommodating to my partner and my parents, allowing a late check out,

easy to get to. easy to check in and find our room. parking avaliable

friendly helpful staff, clean, quiet facilities, good breakfast, lots of parking, lovely location next to

also no laundromat facilities on site, would be ideal for guests requiring laundry services

food, lovely breakfast , clean room , fresh plenty towels, and comfortable bed

the rooms looked tierd. the splash pool and spa was out of service.

aztec room was really good for the kids there was a treasure hunt around the room

there were lots of activities for kids

good to have laundry facilities

facilities to make your own breakfast ( breakfast food provided free) and cook other meals , laundry, free

the common facility where cooking and laundry is performed has limited space which is too small for an 18room

noisy delivery of laundry very early in morning

but this really put the icing on the cake when mr laundry delivery man pulled up outside the hotel on a

location, facilities, room size and room service.

the extra charges for parking and early check in.

had a lovely stay kids enjoyed the pool and dinner and breakfast

breakfast was excellent.

we were all happy with the spa services and also the look and feel of every area of the hotel, i would definitely

i had two rooms with all kitchen and laundry equipment

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

we definitely had to wash dirty laundry the moment we checked in

the wifi is really really disappointing.

the staff at reception was bubbly, friendly, explained breakfast, said she would be around for another hour if

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

room service very poor hag to keep phoning reception for items not made up at cleaning stage

m) we must ve had 4 different staff knock on the door to clean

early check in & late check out without charge

breakfast was excellent

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

1 ev charger, which a guest left their car on from mid afternoon saturday until sunday morning

we had sandwiches from the bar as we had a big lunch earlier and these were also excellent as was the wine list

classic stylish hotel :) rooms beautiful, view to the gardens, room service very nice :) breakfast amazing and

good parking

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

great location - with free parking, it was then really quick and easy to get on the train

pet friendly and just across the road from the tow path along the thames to walk the dog

staff, amazing food, and very pet friendly

water is provided in the room and deliver laundry to room - both need to be collected at reception

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

the bar & breakfast areas were nice, everywhere was clean & the staff really pleasant &

the room was comfortable. the gym was good.

wifi wasn't working as well

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

the laundry for the next day was piled up outside of my room

not acceptable to have laundry bags lying in the corridor

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

plus good service from bar and restaurant staff

the location of the room could be better. one window was facing the laundry and service exit.

wasn't told it was right next to the rubbish collection and laundry truck pick up area

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

36, ground floor: next to laundry, smell of detergent overpowering

couldn t get the phone to work in the room, so when i called from my mobile to order room service, i got put

night stay, as we were given fresh towels, water, etc but the room was not made up and the old laundry left in

woken up at 11pm by a delivery of laundry banging and clattering then again by bottle bank under the

the hotel has a lovely bar and restaurant,and excellent service in every area

more staff in bar and restaurant to attend to customers needs more attentively

we got a puncture when we were about to leave they helped us sort out the rac and gave us and the kids free

parking large car park next to hotel with plenty spaces, no charge to park and easy access into and

bar area could do with a lick of paint but it s not untidy and almost adds to its charm in a way

lovely pub, plenty of parking, good for an overnight stay, friendly welcome

old and very dirty the common areas it doesn t have a lift and the stairs that we come from the parking were

great parking and close to shops and restaurants

we didn't eat here in the evening but the bar and restaurant were very busy, breakfast was

close down the bar before midnight, which surprised me

slight doggy smell in the bar and and breakfast area due to the hotel welcoming dog walkers , i am being picky

wifi in our top floor bedroom no 14 was very weak and sometimes none existent

bar is a lovely atmospheric place to enjoy a drink

it was a bit noisy at times - laundry truck and other annoying outside noises.

we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

no plug for bath and hidden costs for pet

room service

wifi, for the first time gave us some problems

we weren't warned in advance so was pretty inconvenient small kids

i was upgraded to a room with a balcony and was given an late check out with no extra

that the bar service was a little slow

plus the attendant seemed more focused on telling off kids if they moved any quicker than a slow walk than on

very tasty cooked breakfast, good wifi

a room overlooking the laundry

15h no linen from laundry, entering room at 16

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

staff allowed us late check out as our flight was delayed

lots of room even for my kids on a sofa bed

i called for room service they charged 2,50 even for ice

room was clean and staff were nice to us and the kids.

family room, loved the bunk beds for the kids, nice touches for the family like top trumps game, books and

loved the fact that you were accommodating to me and my 4 kids

paying for parking and having to pay extra for breakfast

also i ask for late check out and got disturb by 3 room service saying need to clean your room even after

the restaurant and bar area also had a great atmosphere, perfect for winding down in the evening

we used the gym and everything worked and was in very good condition

small issue with the laundry which was eventually positively solved

had a great choice for breakfast, breakfast was delicious

very poor wifi signal in 407.

ate in the bar in the evening because there was a wedding in the restaurant, menu a bit limited

comfortable hotel. nice staff. food good. wifi adequate. good parking on site.

self service laundry on the forth floor

bedding felt damp, and a terrible smell of damp laundry lingering

it even has a laundry on-site - but beware, it does not take new bps 1 coins

bathtub, noisy and ineffective heating system, stained and dirty carpet, inadequate laundry facilities

laundry rooms while serviceable, needed a tidy-up

parking is a hassle - normally guest parking is down a steep slope, makes it difficult to carry

bar staff very helpful

parking at the lodge is for 2 cars only and some one had decided to

phone didnt work as had not been connected to wifi system? so had to use mobile

poor wifi

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

of parking spaces

lovely breakfast

to find car park at night but easy parking just outside hotel

friendly staff, quiet, clean, good wifi.

from 6 due to location (across from laundry room and some outside trolley noise) but

the residents bar was cosy and did good bar food

breakfast was great, couldn t have asked for more

free wifi was very good and free breakfast was yummy

location and price great breakfast

the pillows and room situated over the laundry room. the road works and diversion.

is very pleasant to stay in a hotel where all staff bar none anre happy, contientious and helpfull

shame spa was out of order

bathroom a bit outdated and spa facilities lacking but for the price you cant

gym open 24/7! ud83dude42 breakfast fantastic. great location.

reception staff gave a very early check in

was lovely, rooms great, comfy beds, staff friendly and helpful, good quality food, lots of free parking, hotel

very central location with free parking

tried to order room service but no one answered phone

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

the room i have been the noise was all day looks like there is a laundry closer, also the tv was hard to

made me think my phone was broken for my entire visit i actually booked the hotel for location, laundry service

the wifi speed is very good

wifi was a major plus for this stay as work commitments were on going

up about time bar stopped serving food, was not clear we could get room service delivered to

laundry left piled next to guest elevators.

kitchen and check in staff excellent...overall v good

manoj was very friendly and kind helping us with our kids

tv channels for kids was not working they get bored but it is fine

breakfast was a bit monotonous for my extended stay. gym needed more weights

the countryside setting and spa facilities and gym.

the smart tv, free wifi, friendly staff

good pool and gym facilities

breakfast lovely

the gym, pool, sauna

breakfast trays left out and laundry bags and hoover permanently outside out door the whole

tidy laundry left in corridor, although i m sure this was just on change over.

were vacuum cleaners and laundry trolleys left outside our rooms for the night we stayed there

laundry baskets still blocking the corridor at

taxis which never came, the cosy double was in the basement which required walking past all the laundry to get

gorgeous place, perfect location, parking free and on site and staff were so friendly

to a busy hotel but got great assistance parking the car then friendly, attentive strive throughout my stay

wifi in all rooms please and if not please advise when we book...

parking is excellent

the individual chairs are good for when sat at a dining table, just not for relaxing in the bar area

gave my baby's clothes to the laundry service for washing

kitchen service was poor order for food was forgotten and then took another 45 minutes to arrive

that you for your support and understanding of jet lagging family with 2 kids and a

great hotel, fantastic breakfast.

beautiful location and hotel. staff very friendly and great with the kids

no washing facility/ laundry

i was shock on arrival to see the state and condition dirty laundry scattered all i front entrance

no laundry service and had to do laundry outside the property.

clean and warm hotel with cozy bathroom and perfect kitchen for cooking

palace lodge hotel, is a good place for family kitchen items are available

my laundry was lying in my room for 3days

great location, great car parking and lovely rooms

the breakfast was amazing

waited a while from breakfast to be replemished

cooked breakfast was cold. ev charging should be charged to your stay and not to yet another app

a vacuum cleaner stored outside bedroom door with other laundry items stacked up

great location great staff - especially the bar lady from ukraine

wifi didn t work, staff weren t able to help us fix it.

got early check in and a little helpful late check out

very noisy room located next to staff quarters ......no spa bath as advertised....