laundry was complete ruined when my whites were washed with my blacks

at checkout, they charged me twice the same laundry - luckly i checked and they quickly corrected the bill,

com it says you have acess to swimming pool but wheni went on the harbour website direct it says you have to

customer service was excellent throughout, we was able to arrange a late check out which was perfect

the wifi was very slow for some reason and so was not worth using.

room but it overlooked what we think was the laundry room, so it was quite noisy in the mornings and during the

room hasn t been properly cleaned by the housekeeper with the old laundry and rubbish still in the room

nice staff good parking

lovely clean room, helpful and polite staff abs pet friendly

only issue we had was the wifi, and not being able to set up the smart tv properly to watch films

food room size laundry

corridors were full of dirty laundry and the room seemed to be serviced very quickly between guests

pillows in the bedroom were quite uncomfortable and whilst the laundry (bed linen and towels) were clean they

the wifi worked very well (this was a work trip hence good wifi connection was important)

enjoyed a spa treatment

laundry carts being moved 10pm and 5am

no laundry facilities

the location was going down to visit family and take the kids to a bonfire turns out we were right across from

of parking, good wifi, decent sized room

the night, the restaurant was fully booked, but we were given the bar menu

our room was ground floor and down a corridor where we had to pass all the bins and dirty laundry, carpets are

free parking on site is also welcome

a pet hate is the taking of 25 on a card on arrival and being informed that it could take 5 to 10

i didn t order food on this trip but my last trip i had room service and the food was fantastic

private and secure parking which was a great plus and the food i ordered from room service was great

arrival our allocated room had not been made up, dirty laundry over the floor

dirty laundry at reception

freindly staff, comfortable bed, quiet and good pool and gym facilities. excellent breakfast

i didnt have time to use the gym and swim so next time

slow wifi very uncomfortable pillows needs to be firmer gave me a neck ache

laundry left outside my room for 24 hrs

good,very nice building and breakfast, i don't know why in booking

driving direction to the reception area parking once within the grounds is unclear

near my venue for the next day easy parking room spacious shower hot room service excellent

breakfast excellent

said on laundry bag that if u hand in by 8

the property advertised laundry facilities, however, they fail to inform you that it s only available on

hotel seems overly popular for families with young kids (legoland

bathroom was large and very very clean food was first class breakfast fantastic

have breakfast, had room service which was lovely

room was of a poor standard (no fridge outlook to laundry bins ect) mel at reception, reassigned our room and

upon mentioning the wake up call by the laundry skips no offer to resolve my complaint

the domestic staff threw the dirty laundry bags down the stairwell several times whilst they were doing their

room noisy was on ground floor outside laundry with constant machinery noise.

booked a room with garden view but instead we got laundry baskets

the pillows and room situated over the laundry room. the road works and diversion.

extremely polite and helpful staff. comfortable and spacious room. pleasant bar area.

great quality rooms, breakfast was licely. great service.

a brilliant location, went to painshill park, the ivy and the golf club next door

love the spa facility s this hotel has and the welcoming vibe you get as you enter this hotel

i had to beg for a bin bag for my rubbish- put my towels down the laundry shute my self

laundry lorry outside window at 07:00hrs, no aircon, prices of in room bottled water, price of b&b

a/c and laundry room dryer under our bed room and was put on at 6am every morning ud83dude21this is not

the spa and loved that the hotel was environmentally conscious when it came to housekeeping and laundry

room was above the laundry

laundry was cleaned as communicated; very good

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

the gym was well equipped and our rooms were clean, spacious and modern

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

to hotel and parking could be clearer, it was a little confusing especially when arriving in the dark

great parking close to the hotel

regular room service was suspended due to covid precautions, but the cleaning staff were attentive and

we had dinner there both nights and the food was great, the breakfast in the mornings was excellent

the spa and pool, the view of the lake, the food, the room service, the smiles of the staff.

hour wait for room service morning reception aren t as welcoming as the evening shift

great location,room was nice and clean, good bar , friendly staff

wifi is excellent

could only get wifi on 1 device

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

wonderful bar service and bar space.

good parking

classic stylish hotel :) rooms beautiful, view to the gardens, room service very nice :) breakfast amazing and

cleaning car park was absolutely pitch black when i got to the hotel and the last available car parking spaces

wifi was awful, reception staff weren't great sorry

struggling to think of much tbh, but maybe would ask for better wifi in some of the main house areas

a perfect place for kids

spa was great, as was the gym, lots of equipment available

we had a good combination of relaxing in the pool/spa area, working out in the gym, playing air hockey and

we weren't warned in advance so was pretty inconvenient small kids

plus the attendant seemed more focused on telling off kids if they moved any quicker than a slow walk than on

room service menu could be more varied.

staff took a long tome to clear room service that was left in the hall!

i did not have breakfast or dinner this time at the hotel but had a drink in the bar when i returned in the

i asked, i never got a laundry bag

also, this hotel outsources its laundry services so forget about receiving it back by 6 pm the day you hand it

customer service clean fresh loved pool and spa food at breakfast good good parking quiet room at night so

i also didn't opt for the room service as i found it a bit too inconvenience for me to pick up the order from

loved the pool & gym facilities

nice clean laundry and towels

wifi could be stagnant sometimes so maybe a booster box could help

fantastic, staff fantastic hotel fantastic and bar fantastic

the wifi was not good at all, very difficult to connect and most of the time not available.

location excellent staff and brilliant breakfast next time i would book a double room because the bed was a bit

in addition, we didn t like the cleaner s laundry trolleys immediately outside our room

room was large and very clean with all additional items (like iron, ironing board, safe, laundry bags etc),

piped music and poor wifi in the lounge areas meant i could not do my zoom calls easily

i was racking my brains, then some garlic bread was missed off my room service order

the sky bar was amazing and the restaurant served a delicious variety of food

my laundry was lying in my room for 3days

reception staff were friendly, arranged an early check in for us as we were heading to a wedding

also, the waiting staff informed us that there was no point taking our order yet, as the kitchen was

cot and bunk bed for kids were set up prior to arrival

this was inconvenient but not a bar to access during our visit

wifi access in the bedroom was unavailable. access only available downstairs.

the bar and restaurant were excellent great food and great friendly company

room was clean and well presented bed was very comfortable great off street car park at the rear bar staff very

the wifi is free and good speeds throughout the hotel

free parking. restaurant on site. shower good, bed comfortable, way check in

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

no room service for breakfast was also a disappointment as we were going to a christening and didn

comfortable, excellent wifi and spacious room

struggled with wifi continually

stayed for one night, food is amazing. beds very comfy. free sky and free wifi is always nice

had to ask for alternative wifi connection as main one asking for security key which wasn't known

wifi didn't work

room service order had a long delay, but this was obviously due to the world cup fever and can

secure car parking

and the option of room breakfast room service

very dated, and cleaners up and down the halls all the time to always could see dirty laundry and dishes, also

very characterful reception area, the fireplace and staircase

booked a room for my husband and i and two kids

pool restricts children from using it apart from between 8am-9am/ 4-6pm which are right on kids meal times so

fridge in room was not working plates and cutlery from room service left outside of rooms for a long

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

unfortunately, there was also a family with kids shouting, playing & crying in the next room

was in room 35 separate accommodation from the actual hotel the tv signal and wifi weren't the greatest and the

wasn't already half in i would have asked to change rooms as it was like trying to shower with a kids watering

wifi not strong in rooms.

great well stocked breakfast

bar was shut when we got back (which was after midnight, to be fair) which was only a minor

room service was expensive and came late but was still nice.

chilled in the pool and sauna after an intense hot day at thorpe park

they didn t have room service , also the quality of the breakfast.

the laundry was not returned, bad service.

the room, the spa, the breakfast. the location amazing hotel

great spa facilities and pool too

gym area could have been a little bigger but that was all

it was my second stay here as the spa is lovely and i can highly recommend coworth for a break with or without

sadly it was not clean either although the bedding laundry was perfect

oh and parking was also included

location, lovely room, parking, welcome chocolates, really clean and spacious

of breakfast clean and tidy room attendant and friendly staff great location free parking

i wasn't successful in using the wifi but i suspect that's me rather than the technology

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

wasn't a phone in the room so when we called for room service i had to use my mobile, i wanted milk for tea in

warm room good food and most critical for us pet friendly

comfortable large room , lovely spa facilities , pool is a decent size, lots of parking

laundry, crockery left outside our room on arrival at 3pm

paid 40 quid parking was def on higher side

- they employ kids who have little if any experience in the industry i would avoid this place for sure - dreadful

reading at the fireplace at 21

good location for attending the golf at wentworth