small issue with the laundry which was eventually positively solved

the wifi in our room was poor and kept dropping out.

breakfast lots of choice

very clean, lovely room, good parking and easily accessible, very pleasant hotel.

was perfect from parking the car ,plenty of space to the room and food staff were very professional, friendly

i couldn't access wifi from the room.

spacious and warm room comfortable bed excellent clean facilities: gym, sauna, steam room, pool and jacuzzi

the staff at the front desk are fantastic and the spa was exceptional - high-quality and services

pool was a bit small

great gym and good size pool in spa

phone didnt work as had not been connected to wifi system? so had to use mobile

good burger with a beer at the lovely terrace that you have where i worked due to nice wifi

there was room service but i had to pay a delivery fee for that

great for kids to run around

excellent food and small gym and grounds

small room for three people and no laundry service

on the edge of epsom down's racecourse and golf course

location for kids activities

bed lovely lady on reception who gave a late check out as we didn t arrive till just after

the breakfast was very good. good choice

kids playing right outside our window in close private house garden, thin walls in our annex room,

very expensive pet charge of 40

a bar would have been more useful than having to wait for a waiter to find us

charge for bar service but these are all very minor points

ye olde wifi. only available in the lobby close to the modem. frustrating in the modern era

i did not have breakfast or dinner this time at the hotel but had a drink in the bar when i returned in the

much worth the money , lovely hotel very nice modern design , very quiet nice bed room service very fast good

we weren't warned in advance so was pretty inconvenient small kids

pool, it should be mentioned that it gets over run with excited kids, packed and noisy

i had room service

they had an laundry guests could use

i saw signs for a laundry but didn't use it

were not towels in room, i had to go forage for them in laundry room myself as reception was closed

laundry facilities were available at a reasonable price

comfortable hotel with laundry and ironing facilities as well as a free luggage room for the guests

moth ball smell to the rooms. itchy laundry detergent

bit noisy mainly we could hear the staff in the kitchen and laundry room talking a lot however it did all quieten

night and morning, was a little cold, and i think there was some sort of cleaning cupboard or laundry by our

room 14 was super small. laundry trolleys were sorted outside my window at 7am.

room was located next to the laundry and reception and across from the kitchen

the dirty laundry was in blue bags in the courtyard

laundry bags everywhere, restaurant floor dirty

the late check out time was much appreciated also

wifi in the room was not so good so had to go to the lounge area.

old and bad beddings specially for kids bunk bed

not really an issue, but hotel outsources laundry. you can walk 14mins to laundromat.

room service (food not

kids eating free was a really nice touch and all the food was lovely

room service was quick and food was hot, staff really helpful, check-in and out were speedy and the

staff member accommodated early check in and was extremely personable and helpful

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

it is a stunning location in the private vineyard with onsite free hotel residents only parking by the hotel

to find car park at night but easy parking just outside hotel

real coffee at breakfast is essential!

nice breakfast, convenient parking, friendly staff

it was a bit noisy at times - laundry truck and other annoying outside noises.

we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

the building itself, and the bay window my room had overlooking the courtyard and part of the golf course

the spotty wifi, really and the shower could have been a tad hotter but it was acceptable

very pet friendly. good breakfast super helpful staff. easy distance from gatwick

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

location, value for money, decor and fireplace. overall lovely hotel. great breakfast too.

wifi was a bit slow and hard to logon to initially.

super helpful staff and good choices for kids and adult in the restaurant

work as pillowcases and blanket cover were put inside out (to use them for two guests and save on laundry

very noisy, not sure if it was staff room/laundry/deliveries but was not quiet

everything you needed for breakfast.

no room service

the gym

well planned, plenty of mirors, grip rails to get in and out of bath, it even had a line for your laundry

think the early check in fee of 59 euros is a bit steep

we saved ourselves some money for dinner by popping onto the free shuttle train between n and s terminals

well appreciated a in-airport hotel for early check in

could do with better signage from shuttle. had to really look for entrance to hotel.

despite being right next to the housekeeping laundry room, it was surprisingly quiet at night

there s no self-service laundry facilities i

we didn t use the restaurant but we did sit in the bar & have food from the bar menu

there was a gym in the facility that had everything you needed and no one else in it

quite a walk with kids from terminal to hotel, so use the shuttle.

the hotel did make this right but not charging me for laundry to which i was grateful

hotel did not offer overnight laundry services on a weekend, which caused quite an inconvenience after a bird

speedy room service with plenty of food

we used the garden restaurant for dinner and kids eat free

the kids were excited about it

but this really put the icing on the cake when mr laundry delivery man pulled up outside the hotel on a

the common facility where cooking and laundry is performed has limited space which is too small for an 18room

noisy delivery of laundry very early in morning

laundry and breakfast with communal kitchen

facilities to make your own breakfast ( breakfast food provided free) and cook other meals , laundry, free

dear, the twin room we had was just like it had been a former laundry room/ cupboard

we were given bunk beds, which are not suitable for kids of that age

50, absolutely brilliant, and the bar prices were really reasonable too

would have enjoyed wifi in room.

staff were really helpful, allowed our request of an early check in to be granted

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

i had two rooms with all kitchen and laundry equipment

we definitely had to wash dirty laundry the moment we checked in

very good selection for breakfast. nice amenities in room like fridge and microwave.

there is a nice bar connected with the apartments

the only way to use the guest laundry is to download an application

laundry was terrible

self-service guest laundry

wanted to do some laundry but the only way to get the machines to work is through an app, which requires codes

the 24/7 self service laundry facilities were convenient and affordable

early check in enabled for a fee

no options to dinner after 9:00pm, difficult with kids

the staff were friendly the hotel was very clean and the restaurant was very nice also the spa area was great

was treated and trust me i spend a lot of times travelling around the country and the world, the bar staff

the spa facilities are a little smaller then other hotels we have stayed in

bottles of water but no water available and no explanation on how to get it and also the room service menu

a spa or pool

staff very attentive rooms clean breakfast good

member of staff at reception made a really big effort to chat to my kids every time we went past reception and

£12 car parking. would benefit from pool and spa.

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

sufficient free parking in a rural setting

classic stylish hotel :) rooms beautiful, view to the gardens, room service very nice :) breakfast amazing and

room / breakfast

room was a little snug (although others in our group had a larger space)-as was the breakfast table-not enough

laundry left in the corridors and staff in the bar we re uninformed ran around like headless

cost of food and drink. laundry is outsourced and expensive.

super comfortable bed and room service is very good

plus a free late check out

the bar staff was very rude and i really felt uncomfortable interacting with her

laundry facilities and the food in the restaurant was very expensive

the chocolate cake we ordered late at night room service was to die for

almost forgot to mention the swimming pool and gym, and of course restaurant as well as all night pub in the

rules in the pool/steam room wouldn’t go amiss, kids doing what they like when they shouldn’t really be in

room service was again, exceptional especially as my gluten and dairy allergies were catered for ,

terrible room service option and food wasn t great

gym closed too early, no spa treatments

room service in hotel of that calibre

a reasonably priced room service and a bar area

phone for room service was broken

also no laundromat facilities on site, would be ideal for guests requiring laundry services

wifi wasnt very good really

the pool/spa is really good fun

open the restaurant for people arriving could not get any lunch for kids

good amount of ev chargers

upon mentioning the wake up call by the laundry skips no offer to resolve my complaint

room was of a poor standard (no fridge outlook to laundry bins ect) mel at reception, reassigned our room and

the domestic staff threw the dirty laundry bags down the stairwell several times whilst they were doing their

booked a room with garden view but instead we got laundry baskets

morning noise immediately outside bedroom by laundry being collected in large trolleys by lorry

this hotel many times very convenient for gatwick airport comfortable beds and good from the bar and restaurant

modern, clean, plenty of ev chargers

noisy kids (next door

great room , bar and atmosphere.

the blackout curtains were brilliant having netflix and youtube in the room really helped room service was great

from 6 due to location (across from laundry room and some outside trolley noise) but

probably not the best for families with young kids if they plan to walk

breakfast was great, couldn t have asked for more

the bar ran out of many items, and a delivery never arrived

we booked a 2nd family room and ended up with the kids on the floor in a make shift bed

made me think my phone was broken for my entire visit i actually booked the hotel for location, laundry service

the room i have been the noise was all day looks like there is a laundry closer, also the tv was hard to

early check in abailable also which was

excellent room. excellent service. excellent wifi

i guess i have a tale to tell my kids (head to the negatives

laundry left piled next to guest elevators.

is ferindly and thanks garima for prepare room in advance because i have kids and found everything prepare also

the kitchen staff was very kind and helpful, especially manoj

location, staff, accessibility, excellent wifi, clean living area & bathroom, buffet breakfast everyday, great

just that the gym and breakfast wasn t available

clean laundry on bed and towels in the room

wifi good

free wifi and a smart tv everything that i needed prior to an early flight

wifi was poor

wifi available on all floors

our room was ground floor and down a corridor where we had to pass all the bins and dirty laundry, carpets are

i didn t order food on this trip but my last trip i had room service and the food was fantastic

bed, great shower, hi speed free wifi and large flat screen television

wifi wasn't available during our stay

lovely location and plenty of parking i would stay there again

dirty laundry at reception

arrival our allocated room had not been made up, dirty laundry over the floor

the food and bar area

can t fault this property at all other than wifi signal

pool was exceptional and warm

were amazing, the beds were really comfy and the staff were very friendly - i also managed to get early check

fast room service

we ate in the restaurant a couple of times which was lovely and also enjoyed using the pool facilities

didn't use it, but the gym looked very good for a hotel, along with the steam and sauna room

lovely room, plenty of towels, kettle, ironing board, hairdryer, wifi. clean and spacious

the cleaner tired to give us stuff from a dirty laundry room

the room service charge of 3.00 seemed expensive and you could only pay cash .

com the manager is very rude and will leat any body jump the queue there was a man and kids kids checking in

the room was freezing and the heating didn't work so my kids were soon in my bed

was greeted by the lovely debby at reception and then went onto the bar to see an amazing bar tender called