the dirty laundry was in blue bags in the courtyard

laundry bags everywhere, restaurant floor dirty

wifi did work in the room,

the late check out time was much appreciated also

very clean and nice rooms, nice staff, nice breakfast buffet and very close to gatwick airport.

room was located next to the laundry and reception and across from the kitchen

room 14 was super small. laundry trolleys were sorted outside my window at 7am.

laundry room disgusting, parking area a nightmare

night and morning, was a little cold, and i think there was some sort of cleaning cupboard or laundry by our

the single room is by the laundry and they start the machines really early

not really an issue, but hotel outsources laundry. you can walk 14mins to laundromat.

wifi was also very good

we asked for a double bed and also we requested an early check in

arrived early on a flight from ireland

great service and the resturant had great food with free food for the kids

guest laundry is always useful but that's not a deal breaker.

were not towels in room, i had to go forage for them in laundry room myself as reception was closed

iron board in laundry room would have been a bonus

they had an laundry guests could use

i saw signs for a laundry but didn't use it

very noisy, not sure if it was staff room/laundry/deliveries but was not quiet

work as pillowcases and blanket cover were put inside out (to use them for two guests and save on laundry

only downside was that there wasn t any room service which i would have excepted from a hotel at this price

it's great that there's a gym on site

the continental breakfast of toast and ham kids cereal or strawberry yoghurt... not great.

well planned, plenty of mirors, grip rails to get in and out of bath, it even had a line for your laundry

breakfast was fab, the food actually has flavour and a great choice

quiet and good but small gym. fast wifi.

it is comfortable, great breakfast, great bar and vanda is one of our favorite restaurants

t in all rooms it wasn t signed very well regarding how to get to the hotel from north terminal shuttle

the hotel did make this right but not charging me for laundry to which i was grateful

hotel did not offer overnight laundry services on a weekend, which caused quite an inconvenience after a bird

staff were very friendly and the sports bar was a bonus

the gym was so so

reception agreed late check out then change my card

despite being right next to the housekeeping laundry room, it was surprisingly quiet at night

there s no self-service laundry facilities i

lovely spacious comfortable rooms, and reception areas. good food, gym.

free wifi too

the gym facilities were excellent

wifi at all

not even room service

after seeing the charming common areas - some with roaring fires in the various fireplaces - we were sorry that

easy to find, ample parking

very limited room service menu was offered on the night we stayed

has laundry service options but also has a handy washer/dryer you can do your own laundry in (for a

wanted to do some laundry but the only way to get the machines to work is through an app, which requires codes

the only way to use the guest laundry is to download an application

the 24/7 self service laundry facilities were convenient and affordable

laundry was terrible

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

noisy kids running up and down corridor outside my room! fortunately it didn t last long!

the kids loved the room

because only the lower ground rooms allowed pets, there was hesitation on availability of another room

laundry facilities and the food in the restaurant was very expensive

kids loved the swimming pool

i wish they had some stuff for kids for swimming like baby tubes so that they can float.

rcharge)

kids loved the swimming pool

laundry left in the corridors and staff in the bar we re uninformed ran around like headless

cost of food and drink. laundry is outsourced and expensive.

wifi and location from airport is okay. the rest is not good.

the bar staff was very rude and i really felt uncomfortable interacting with her

good stay. offered us a late check out. enjoyed the night.

dear, the twin room we had was just like it had been a former laundry room/ cupboard

was also on a corridor with a very noisy family group whose kids were running up and down the corridor, and

back in time with a proper old school hotel but with the mid cons of top bathroom and fast wifi

wifi is bad but i use the lounge for this

didnt seem to be any room service till 4pm and a sky light was the only window in a family room

the blackout curtains were brilliant having netflix and youtube in the room really helped room service was great

room service was really nice

the room was spotless and cosy for what we paid for 2 nights, we had room service which was delicious and came

& had a good night sleep, the staff very helpful, cheerful & friendly on the first stay the wifi was excellent

- in the restaurant provided great service and helped with our kids indecision

clean laundry on bed and towels in the room

free wifi and a smart tv everything that i needed prior to an early flight

wifi good

wifi was poor

the wifi had a good signal for the internet

the cleaner tired to give us stuff from a dirty laundry room

it is noisy, with the sort of families who let kids run around all over the place

room offered 24 hours room service on a card yet the staff said it stopped years ago

bar service was rather slow

just one tiny grip waiting for bar staff no one there.

our room was also of good size so it was good as we had kids with us, also we really enjoyed the fact that

up to its expectations, massage was good, but we were kept waiting with no apology, felt that the pool area was

complimentary dvds and room service was brilliant

and there is free access to the swimming pool, jacuzzi, sauna, steam room and gym

spacious and warm room comfortable bed excellent clean facilities: gym, sauna, steam room, pool and jacuzzi

small issue with the laundry which was eventually positively solved

local to work and room service

lack of wifi

breakfast was great with a good choice of food that was cooked well parking was also great as there was plenty

free parking, clean rooms, decent wifi

bar staff very helpful

excellent food and small gym and grounds

the gym was really not great!

the room was so small that the person bringing in room service could barely fit

feedback rather than any grievance, price could be better and when room service brings food to the room, i would

went to use the gym which is free but to access the changing rooms i was asked to pay 20 as i did not have

only gripe was that the gym was being refurbished - it would have been nice to not to have had to pay extra

dogs and the manager told us that we couldn't stay in the hotel because (apart from being a pet friendly hotel

i ordered room service for dinner (which can be hit & miss) but the food was excellent

what i thought was going to be a tranquil spa and hotel stay for under 500 turned into 850 very quickly

staff were extremely friendly and engaging with my daughter, offering a welcome bag with kids' stuff in

enjoyed the pool and the golf

there are grassy open spaces outside where families can relax and enjoy a game with the kids

staff were very accommodating, pool and spa were lovely and great views from the room,

with an added bonus of views over the racecourse and the golf course

smell in the room and noisy as room was above the bar area.

the old setting with fireplaces and log fires

how cosy it makes you feel. the waiting room with the fireplace is the best one :)

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

soon as you check out you are not then allowed to use any of the hotels facilities, not even the bar to buy teas

the hotel manager rang us in advance to let us know and explained that there would still be a bar menu available

the hotel lacks facilities like pool, spa which would have made this luxurious

friendly staff, quiet, clean, good wifi.

room service breakfast mixup was not tragic

i did not have breakfast or dinner this time at the hotel but had a drink in the bar when i returned in the

great place for kids they loved the pool and box hill

very tasty cooked breakfast, good wifi

sadly did not have an opportunity to try the outdoor pool

morning noise immediately outside bedroom by laundry being collected in large trolleys by lorry

upon mentioning the wake up call by the laundry skips no offer to resolve my complaint

room was of a poor standard (no fridge outlook to laundry bins ect) mel at reception, reassigned our room and

room noisy was on ground floor outside laundry with constant machinery noise.

the domestic staff threw the dirty laundry bags down the stairwell several times whilst they were doing their

we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

it was a bit noisy at times - laundry truck and other annoying outside noises.

room service

tv channels and bigger tv, more choices on the menu for dinner and also room service would have been

wifi password could have been available in the room instead of having to go to reception to obtain

small room for three people and no laundry service

were no mushrooms on the breakfast buffet and one morning there were a couple of uncontrollable kids running

were no mushrooms on the breakfast buffet and one morning there were a couple of uncontrollable kids running

easy to get to. easy to check in and find our room. parking avaliable

contains a nice bar and the main eating area

the spa is incredible, breakfast very good.

breakfast was superb, staff were friendly, and facilities spotless

the best spa hotel we have been to in the uk

restaurants don t offer a great kids meal, so couldn t go in the lovely restaurants had to stay in the bar

breakfast at the botánica in the spa was delicious and the restaurant very comfortable and

breakfast was incredibly tasty

moths had eaten a large area of carpet no 24hour room

the eggs at breakfast were not free range

spa breakfast

i had breakfast too and that was great as well

the bar was small and welcoming, the bedroom was cute and warm

we sadly slept through breakfast, but when we came down we were made a pot of fresh coffee before the owner

very close to slinfold golf club

wifi connection a bit week

the bed was amazingly comfortable, staff very good, lovely decor, ample parking.

phone for room service was broken

terrible room service option and food wasn t great

there's no room service

room service should be charged per room not per person per room

friendly staff 24hr room service and great breakfast with

laundry and breakfast with communal kitchen

good to have laundry facilities

noisy delivery of laundry very early in morning

facilities to make your own breakfast ( breakfast food provided free) and cook other meals , laundry, free

the common facility where cooking and laundry is performed has limited space which is too small for an 18room

arrival our allocated room had not been made up, dirty laundry over the floor

dirty laundry at reception

freindly staff, comfortable bed, quiet and good pool and gym facilities. excellent breakfast

everything was excellent maybe wifi needs boosting

the layout very nice with separate spaces for the double bed and sofa bed allowing us to put the kids to bed